SUMMARY RESUME AND CURRICULUM VITAE Donna Garwood ...

SUMMARY RESUME AND CURRICULUM VITAEDonna Garwood, RN, BSNDirector of Customer Relations and EducationCurrent PositionKansas Foundation for Medical Care, Inc.Director of Customer Relations and Education, 2012 – presentUnder the direction of the VP of Information Technology/REC Program Director, the Customer Relations and Education Director will provide leadership for the REC’s sales functions. This position must be able to work independently to direct all Sales functions, which shall include marketing REC services, recruitment of clients, maintaining positive customer relations, and supporting external staff. The primary focus of this position is to utilize familiarity with the current national, state and local health care delivery systems in order to create a market for Health Information Technology (HIT) and Quality Improvement (QI) services provided by the REC. The ability to communicate effectively both orally and in writing will be required. This position also serves as a member of the REC leadership team providing direction for the organization’s activities and may occasionally be asked to provide information to the Board of Directors.Educational BackgroundBachelor of Science, Nursing (1994)Washburn UniversityTopeka, KSBachelor of Elementary Education (1980)Washburn UniversityTopeka, KSHonorsAlice Jensen Award for Outstanding Clinical Nursing Performance (1994)Dean’s Award for Academic Excellence in Nursing (1994)President’s Honor Roll, Washburn University (1992 – 1994)LicensureState of Kansas, Registered NurseCertificationsCertified Professional in Healthcare Quality 1998 - 2011Years of Applicable Experience: 16

Summary ResumeDonna Garwood, RN, BSNHealth Information Technology Regional Extension Center EducatorPage 2 of 5Previous Professional Work ExperienceKansas Foundation for Medical Care, Inc.Health Information Technology Regional Extension Center Educator, 2010 – 2012The HIT Regional Center Educator is a member of the Regional Health InformationTechnology Extension Center (RHITEC) team, hereafter referred to as the RegionalCenter (RC). The primary focus of this work includes education, outreach andrecruitment related to KFMC’s ARRA Grant from the Office of the NationalCoordinator. This individual works directly with a variety of healthcare stakeholders,including providers and other Health IT (HIT) related businesses. RC staff orientation,education and mentoring will be an ongoing key activity performed as well. Outreachwill leverage a variety of methods including local and national meetings. Collectively,this work requires travel and collaboration with providers, a multidisciplinary RC Team,and multiple stakeholders to accomplish the aggressive RC Program goals.The Health Information Technology Regional Extension Center Educator ReportsDirectly to the Regional Extension Center DirectorQuality Improvement Project Manager II for Medicare, 2002 - 2010Develops, manages and coordinates all aspects of the Medicare Health Care QualityImprovement Program (HCQIP) projects for the Physician Offices from concept designthrough completion. Works with members of the project team, advisory committees,healthcare delivery personnel, Clinical Director, Hospital and Physician Office; andothers in the project concept design, development of the project idea/plan, mobilization,implementation, evaluation and reporting of quality improvement projects.Select Specialty HospitalQuality/Risk Manager, 2000 – 2002Responsible for receiving, reporting/ investigation of incidents, per requirements ofKansas Risk Management Law. Organized/facilitated performance improvement teams.Ensured policies/procedures were in place to meet JCAHO accreditation requirements.Aggregated quality indicator data and reported to hospital committees. FacilitatedOrganizational Improvement Committee meetings. Coordinated physician peer reviewactivities. Risk management/performance improvement, and JCAHO orientation for staff.United Healthcare of the Midwest, Inc.Quality Nurse Analyst, 1998 – 2000Revised 04/5/13

Summary ResumeDonna Garwood, RN, BSNHealth Information Technology Regional Extension Center EducatorPage 3 of 5Coordinated yearly reporting for HEDIS. Worked closely with Medical Director onquality referral investigations. Participated in monthly Medical Assurance Peer ReviewCommittee Meetings. Aggregated peer review activity data. Documented/responded tocomments from physicians regarding their clinical profile reports. Assisted in attainmentof JCAHO health plan accreditation. Conducted site visits on nonaccreditatedcomponents in network to meet JCAHO accreditation standards. Monitored preventivecare reminder program. Reviewed/developed policies/procedures for quality managementdepartment and coordinated quality improvement projects.Kansas Foundation for Medical Care, Inc.Project Manager, Medicare Quality Improvement, 1995 – 1998Management of all aspects of quality improvement projects for Medicare beneficiaries incollaboration with hospitals across Kansas. Responsibilities included: Leading projectteam consisting of physician, epidemiologist, statistician, data analyst, and nurses.Documented project activity in HCFA (now known as CMS) -mandated format.Conducted/oversaw data collection. Presented project data and results to collaborators.Kansas Rehabilitation HospitalGraduate Nurse/Registered Nurse/Charge Nurse, 1994 – 1995Student Nurse Technician, 1992 – 1994Administrative Secretary/PBX Supervisor, 1989 – 1992Kansas Foundation for Medical Care, Inc.Office Manager, March 1987 – October 1989Supervisor, Administrative Services, March 1986 – March 1987Reconsideration Specialist, September 1985 – March 1986Mexico Public Schools, Mexico, MOElementary School Teacher, 1984-1985University of Missouri, Columbia, MOAdministrative Secretary, 1982-1984Burlington Public Schools, Burlington, KSElementary School Teacher, 1980-1982Professional OrganizationsRevised 04/5/13

Summary ResumeDonna Garwood, RN, BSNHealth Information Technology Regional Extension Center EducatorPage 4 of 5KS Chapter of HIMSS2009 – presentBoard Member - HIE Liaison 2009-2011Board Member – Events Chair 2011-2013Kansas Association for Healthcare Quality 2000 – 2011Board Member 2000-2011Kansas State Nurses Association 1994 – 2009National Association for Healthcare Quality 1998 – 2011Invited Presentations:“Federal Promotion of EHRs and the RECs’ Role” HIMSS Heart of America Chapter,Overland Park, KS January 17, 2013.“Update on Kansas Regional Extension Center Activity” KAOM Mid-year Conference,Wichita, KS November 2, 2012.“PCMH!?!?....OMG!!!!” KAFP PCMH Summit, Overland Park, KS September 14, 2012“QI, What’s That? Improving Health for Populations & Communities” KAFP PCMHSummit, Overland Park, KS September 14, 2012.“Kansas Regional Extension Center Program” Medical Society of Johnson andWyandotte Counties, Overland Park, KS October 26, 2011.“Meaningful Use – Understanding and Attesting to the Criteria” Midwest OrthopedicPractice Executives, Overland Park, KS October 15, 2011.“Regional Extension Center Services Available to Achieve Meaningful Use” LawrenceMedical Managers, Lawrence, KS April 13, 2011.“HITECH, HIE, MU – What Does It All Mean?” Kansas Pharmacist Association AnnualConference, Wichita, KS September 17, 2011.“Meaningful Use and Regional Extension Centers” with Scott Barth MBA BS CPHIMS,KSHIMSS 2010 Educational Symposium, Salina, KS October 8, 2010.“Bringing Eligible Professionals to Meaningful Use” Lawrence Family Medicine andObstetrics, Lawrence, KS September 13, 2010.“Kansas HIT – ARRA Incentives & Regional Extension Center Program” KHA RuralHealth Symposium, Wichita, KS June 16, 2010.“Meaningful Use of Electronic Health Records” Blue Cross Blue Shield OfficeAdministrator Meeting, Topeka, KS May 14, 2010.Revised 04/5/13

Summary ResumeDonna Garwood, RN, BSNHealth Information Technology Regional Extension Center EducatorPage 5 of 5Revised 04/5/13