BSB07 Business Services transition guide - Training Queensland ...

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PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V5.0NominalHoursBSBCON401A Work effectively in a business continuity context 40BSBCON601A Develop and maintain business continuity plans 60BSBCON701A Establish and review the business continuity management80framework and strategiesBSBCRT101A Apply critical thinking techniques 20BSBCRT301A Develop and extend critical and creative thinking skills 40BSBCRT401A Articulate, present and debate ideas 40BSBCRT402A Collaborate in a creative process 40BSBCRT403A Explore the history and social impact of creativity 50BSBCRT501A Originate and develop concepts 30BSBCRT601A Research and apply concepts and theories of creativity 65BSBCUS201A Deliver a service to customers 40BSBCUS301A Deliver and monitor a service to customers 35BSBCUS401A Coordinate implementation of customer service strategies 40BSBCUS402A Address customer needs 50BSBCUS403A Implement customer service standards 30BSBCUS501B Manage quality customer service 60BSBDES201A Follow a design process 40BSBDES202A Evaluate the nature of design in a specific industry context 30BSBDES301A Explore the use of colour 40BSBDES302A Explore and apply the creative design process to 2D forms 50BSBDES303A Explore and apply the creative design process to 3D forms 50BSBDES304A Source and apply design industry knowledge 20BSBDES305A Source and apply information on the history and theory of design 65BSBDES401A Generate design solutions 60BSBDES402A Interpret and respond to a design brief 20BSBDES403A Develop and extend design skills and practice 30BSBDES501A Implement design solutions 60BSBDES502A Establish, negotiate and refine a design brief 65BSBDES601A Manage design realisation 50BSBDES602A Research global design trends 30BSBDES701A Research and apply design theory 40BSBDIV301A Work effectively with diversity 30BSBDIV501A Manage diversity in the workplace 60BSBDIV601A Develop and implement diversity policy 70BSBDIV701A Develop cross cultural communication and negotiation strategies 80BSBEBU401A Review and maintain a website 50BSBEBU501A Investigate and design e business solutions 50BSBEBU502A Implement e business solutions 50BSBEDU301A Assist with monitoring compliance in international education50servicesBSBEDU302A Assist in resolution of issues and incidents in an international50education environmentBSBEDU303A Assist with the provision of international education information 30BSBEDU304A Assist with the provision of pastoral care services to international 30studentsBSBEDU305A Assist with international education events and programs 50BSBEMS401B Develop and implement business development strategies to expand 50client baseBSBEMS402B Develop and implement strategies to source and assess candidates 50BSBEMS403B Develop and provide employment management services to40candidatesBSBEMS404B Manage the recruitment process for client organisations 60BSBFIA301A Maintain financial records 60BSBFIA302A Process payroll 30BSBFIA303A Process accounts payable and receivable 30Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 20
PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V5.0NominalHoursBSBFIA304A Maintain a general ledger 60BSBFIA401A Prepare financial reports 50BSBFIA402A Report on financial activity 30BSBFIA501A Report on finances related to international business 70BSBFIM501A Manage budgets and financial plans 70BSBFIM502A Manage payroll 30BSBFIM601A Manage finances 80BSBFIM701A Manage financial resources 80BSBFLM303C Contribute to effective workplace relationships 40BSBFLM305C Support operational plan 40BSBFLM306C Provide workplace information and resourcing plans 40BSBFLM309C Support continuous improvement systems and processes 40BSBFLM311C Support a workplace learning environment 40BSBFLM312C Contribute to team effectiveness 40BSBFRA301B Work within a franchise 30BSBFRA401B Manage compliance with franchisee obligations and legislative60requirementsBSBFRA402B Establish a franchise 70BSBFRA403B Manage relationship with franchisor 30BSBFRA404B Manage a multiple site franchise 70BSBFRA501B Establish a franchise operation 120BSBFRA502B Manage a franchise operation 50BSBFRA503B Manage establishment of new sites or regions 70BSBFRA504B Manage relationships with franchisees 50BSBFRA505B Manage closure of a franchise 70BSBGOV401A Implement Board member responsibilities 60BSBGOV402A Work within organisational structure 40BSBGOV403A Analyse financial reports and budgets 50BSBHRM401A Review human resources functions 40BSBHRM402A Recruit, select and induct staff 50BSBHRM403A Support performance management process 40BSBHRM501A Manage human resources services 60BSBHRM502A Manage human resources management information systems 60BSBHRM503B Manage performance management systems 60BSBHRM504A Manage workforce planning 60BSBHRM505B Manage remuneration and employee benefits 60BSBHRM506A Manage recruitment selection and induction processes 60BSBHRM507A Manage separation or termination 50BSBHRM509A Manage rehabilitation or return to work programs 50BSBHRM510A Manage mediation processes 60BSBHRM511A Manage expatriate staff 60BSBHRM602B Manage human resources strategic planning 60BSBHRM604A Manage employee relations 60BSBIND101A Work effectively in a contact centre environment 40BSBIND201A Work effectively in a business environment 30BSBIND301A Work effectively in an educational environment 40BSBIND302A Work effectively in the international education services industry 50BSBINM201A Process and maintain workplace information 30BSBINM202A Handle mail 15BSBINM301A Organise workplace information 30BSBINM302A Utilise a knowledge management system 50BSBINM303A Handle receipt and despatch of information 15BSBINM401A Implement workplace information system 40BSBINM501A Manage an information or knowledge management system 50BSBINM601A Manage knowledge and information 80BSBINN201A Contribute to workplace innovation 35Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 21
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BSB07 Business Services transition guide - Training Queensland ...

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