BSB07 Business Services transition guide - Training Queensland ...

Uncontrolled copy if printedQueenslandTRANSITION GUIDEDocument Version 4.0June 2011To support implementation of theBSB07 V4.0 & V5.0Business ServicesTraining Packagein QueenslandTraining Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 1

Uncontrolled copy if printedThis Transition Guide is available in electronic format from the following website:http://www.training.qld.gov.au/training-organisations/ctm/transition-guides/index.htmlThe above website provides Queensland Transition Guides (previously called QueenslandMapping Guides if produced prior to April 2008) for all endorsed Training Packages.© The State of Queensland (Department of Education and Training) 2011.Published by Queensland VET Development Centre, Department of Education and Training.Copyright protects this material. It may be reproduced in whole or in part for training oreducational purposes. Except as permitted under the Copyright Act 1968, it may not bereproduced for any other purpose including commercial use or sale.Enquiries regarding this publication should be directed to Centre for Training Materials,Department of Education and Training, GPO Box 1326, Brisbane, QLD 4001. Telephone(07) 3248 4672 Facsimile (07) 3869 8251.Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 2

TRANSITION GUIDE VERSION HISTORYPrior to April 2008, these publications were called Mapping Guides.TransitionGuideVersionNumberTrainingPackageVersionNumberAdditions/Alterations from Previous VersionV4.0 V5.0 Version 5.0Revision of two qualifications:o BSB41910 Certificate IV in Business(Governance)o BSB50710 Diploma of Business (Governance)Addition of fifteen (15) new units of competencyRevision of eleven (11) units of competencyV4.0Deletion of seventeen (17) units of competencyVersion 4.0Deletion of five (5) qualifications:o BSB31207 Certificate III in Frontline Managemento BSB50907 Diploma of International EducationServiceso BSB70108 Vocational Graduate Certificate inManagement (Learning)o BSB70207 Vocational Graduate Certificate inInternational Education Serviceso BSB80108 Vocational Graduate Diploma ofManagement (Learning)Three (3) new qualifications:o BSB30110 Certificate III in Businesso BSB40610 Certificate IV in Business Saleso BSB60110 Advanced Diploma of Advertising,Thirteen (13) new units of competencyV3.0 V3.0 BSB41207 Certificate IV in Legal Servicesqualification has been reviewed, new code is:BSB40110 Certificate IV in Legal ServicesBSB51007 Diploma of Legal Services qualificationhas been reviewed, new code is: BSB50110 Diplomaof Legal ServicesA range of qualifications have been amended tocomply with the new NQC flexibility rules (refer toMapping of Qualifications in the training package)eleven (11) new units of competencyV2.0 V2.0 Inclusion of eight (8) intellectual property units andthree (3) business continuity unitsSubsequent recalculation of qualification midpointhoursV1.1 V1.1 Various changes including:Change in code and title of BSB70107 VocationalGraduate Certificate in Organisational Learning andCapability Development to BSB70108 VocationalGraduate Certificate in Management (Learning)Change in code and title of BSB80107 VocationalGraduate Diploma in Organisational Learning andCapability Development to BSB80108 VocationalGraduate Diploma in Management (Learning)Minor changes to multiple units and qualificationsUncontrolled copy if printedTransitionGuideDateof IssueJune 2011November2010July 2009January 2009V1.0 V1.0 Initial release of mapping guide to replace BSB01 May 2008Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 3

Uncontrolled copy if printedCONTENTSINTRODUCTION ............................................................................................. 5WHERE TO OBTAIN THE TRAINING PACKAGE ................................................ 6OVERVIEW OF THE BSB07 V4.0 & V5.0 BUSINESS SERVICES TRAININGPACKAGE .................................................................................................... 6QUALIFICATIONS IN THE BSB07 V5.0 BUSINESS SERVICES TRAININGPACKAGE .................................................................................................... 8QUALIFICATIONS IN THE BSB07 V4.0 BUSINESS SERVICES TRAININGPACKAGE .................................................................................................. 11UNITS OF COMPETENCY IN THE BSB07 V4.0 & V5.0 BUSINESS SERVICESTRAINING PACKAGE ................................................................................... 14NOMINAL HOURS ........................................................................................ 15TRANSITION ARRANGEMENTS – GENERAL PRINCIPLES ................................ 16TRANSITION ARRANGEMENTS – BSB07 V4.0 & V5.0 BUSINESS SERVICESTRAINING PACKAGE ................................................................................... 17UNITS OF COMPETENCY AND NOMINAL HOURS – V5.0 ................................ 18UNITS OF COMPETENCY AND NOMINAL HOURS – V4.0 ................................ 28INFORMATION REGARDING APPRENTICESHIPS/TRAINEESHIPS ...................... 38RESOURCES .............................................................................................. 39Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 4

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedINTRODUCTIONThe purpose of this Transition Guide is to assist registered training providers in Queenslandto implement the BSB07 V4.0 & V5.0 Business Services Training Package which hasreplaced the previous BSB07 V3.0 Business Services Training Package.Note:This Transition Guide is designed to be read in conjunction with theendorsed components of the BSB07 V4.0 & V5.0 Business Services TrainingPackage. It does not contain the complete content of the Training Packageand should not be regarded as a primary source of reference in place of thePackage itself.What are National Training Packages?Training Packages are developed by Industry Skills Councils under funding from theCommonwealth Department of Education, Employment and Workplace Relations (DEEWR).All state and territory governments have agreed to the implementation of Training Packagesas a cornerstone of the vocational education and training (VET) system in Australia.Training Packages specify the skills and knowledge required to perform effectively in theworkplace. They provide a set of nationally endorsed standards and qualifications forrecognising and assessing a person‟s skills relevant to a particular industry or industrysector. In order for a Training Package to gain national endorsement, the developer mustprovide evidence of extensive consultation and support within the relevant industry.Training Packages do not prescribe how an individual should be trained. Trainers andworkplace supervisors make use of the standards published in the Training Package todevelop learning strategies – the 'how' – to support an individual learner‟s needs, abilitiesand circumstances.The principal specifications, or endorsed components, of a Training Package are:units of competency: the specifications of knowledge and skill, and the application ofthat knowledge and skill to the standard of performance required in the workplace. Unitsof competency cover a range of functions relevant to the workplace and appropriate toeither an enterprise, industry or cross-industry application.qualifications framework: created by packaging units of competency into meaningfulgroups defined in accordance with the Australian Qualifications Framework (AQF).assessment guidelines: an industry framework for assessing competency in thespecified industry, industry sector or enterprise. Assessments should be valid, reliable,flexible and fair and consistent with the Essential Standards for Registration under theAustralian Quality Training Framework (AQTF 2007).„Skills Sets‟ may also appear in some Training Packages. These are single units ofcompetency or combinations of units which link to a licence or regulatory requirement or adefined industry need, and do not constitute a full AQF qualification. Skill Sets are formallyrecognised through a Statement of Attainment.The non-endorsed components (also known as optional or unendorsed components) of aTraining Package include support materials for learning, training, assessment and theprofessional development of training providers.Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 5

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedWHERE TO OBTAIN THE TRAINING PACKAGEThe BSB07 V4.0 & V5.0 Business Services Training Package is available for reference ordownload from the National Training Information Service (NTIS) website at www.ntis.gov.auIt may be purchased in hardcopy or on CDROM from:Technical and Vocational Educationand Training Australia Limited (TVET)Level 21390 St Kilda RoadMELBOURNE VIC 3004Tel: 03 9832 8100Fax: 03 9832 8199Website: www.atpl.net.auORInnovation and Business IndustrySkills CouncilLevel 11 176 Wellington ParadeEAST MELBOURNE VIC 3002Tel: 03 9815 7000Fax: 03 9815 7001Website: http://www.ibsa.org.auOVERVIEW OF THE BSB07 V4.0 & V5.0 BUSINESS SERVICESTRAINING PACKAGEThe following table presents an overview of the main characteristics of the BSB07 V4.0 &V5.0 Business Services Training Package.Industry Sectors – Business Services:AdvertisingBusinessBusiness (Governance)Business AdministrationBusiness Administration (Education)Business Administration (InternationalEducation)Business Administration (Legal)Business Administration (Medical)Business SalesCustomer ContactFranchisingFrontline ManagementGovernanceHuman ResourcesHuman Resources ManagementInternational BusinessInternational TradeLegal ServicesManagementManagement (Human Resources)MarketingMicro Business OperationsOccupational Health and SafetyProject ManagementPurchasingQuality AuditingRecordkeepingSmall Business ManagementUnionism and Industrial RelationsLevels (and Numbers) of Qualifications Certificate I 1Certificate II 2Certificate III 11Certificate IV 20Diploma 18Advanced Diploma 9National Advisory BodyInnovation and Business Industry SkillsCouncilTraining Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 6

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedEndorsementNational Quality CouncilEndorsement Date: 12 December 2007Release Date (on NTIS) Release Date: 22 February 2011Replaces Previous VersionApprenticeships and TraineeshipsThe BSB07 V4.0 & V5.0 Business ServicesTraining Package replaces the previousBSB07 V3.0 Business Services TrainingPackage.Funding levels and agreements forApprenticeships and Traineeships aresubject to confirmation by the QueenslandDepartment of Education and Training.Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 7

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedQUALIFICATIONS IN THE BSB07 V5.0 BUSINESS SERVICESTRAINING PACKAGEThe following table presents a summary of the qualifications in the BSB07 V4.0 & V5.0Business Services Training Package.It also shows how these qualifications have replaced qualifications in the previous BSB07V3.0 Business Services Training Package.Refer to the Qualification Framework of the BSB07 V4.0 & V5.0 Business Services TrainingPackage for the packaging rules that identify units of competency in the new qualifications.Qualifications highlighted in “bold” identify new qualifications in this training package.The nominal hour figure given below for each qualification is calculated on the basis of thecore units of the qualification plus a median within the range of permitted electives.Consequently the figure shown is not a fixed value but can fluctuate depending on whichelectives are chosen. The nominal hours per qualification should therefore be viewed as anapproximate indication of the extent or duration of the qualification as an aid to deliveryplanning.Refer to Page 15 of this Transition Guide for further details concerning nominal hours.Version 5.0QUALIFICATIONS NOW EFFECTIVEUNDER BSB07 V5.0 TRAINING PACKAGENote 1PREVIOUS QUALIFICATIONSUNDER BSB07 V4.0 TRAINING PACKAGECode Qualification TitleNominalHoursCode Qualification TitleBSB10107 Certificate I in Business 148 BSB10107 Certificate I in Business 148BSB20107 Certificate II in Business 313 BSB20107 Certificate II in Business 313BSB20207 Certificate II in Customer 413 BSB20207 Certificate II in Customer 413ContactContactBSB30110 Certificate III in Business 463 BSB30110 Certificate III in Business 463BSB30207 Certificate III in Customer 398 BSB30207 Certificate III in Customer 398ContactContactBSB30307 Certificate III in Micro375 BSB30307 Certificate III in Micro 375Business OperationsBusiness OperationsBSB30407 Certificate III in Business 508 BSB30407 Certificate III in Business 508AdministrationAdministrationBSB30507 Certificate III in Business 498 BSB30507 Certificate III in Business 498Administration (InternationalAdministrationEducation)(International Education)BSB30607 Certificate III in InternationalTradeBSB30707 Certificate III inOccupational Health andSafetyBSB30807 Certificate III inRecordkeepingBSB30907 Certificate III in BusinessAdministration (Education)BSB31007 Certificate III in BusinessAdministration (Legal)BSB31107 Certificate III in BusinessAdministration (Medical)470 BSB30607 Certificate III inInternational Trade383 BSB30707 Certificate III inOccupational Health andSafety435 BSB30807 Certificate III inRecordkeeping516 BSB30907 Certificate III in BusinessAdministration(Education)478 BSB31007 Certificate III in BusinessAdministration (Legal)493 BSB31107 Certificate III in BusinessAdministration (Medical)NominalHours470383435516478493Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 8

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedQUALIFICATIONS NOW EFFECTIVEUNDER BSB07 V5.0 TRAINING PACKAGENote 1PREVIOUS QUALIFICATIONSUNDER BSB07 V4.0 TRAINING PACKAGECode Qualification TitleNominalNominalCode Qualification TitleHoursHoursBSB40107 Certificate IV in Advertising 485 BSB40107 Certificate IV in485AdvertisingBSB40110 Certificate IV in Legal 605 BSB40110 Certificate IV in Legal 605ServicesServicesBSB40207 Certificate IV in Business 448 BSB40210 Certificate IV in Business 448BSB40307 Certificate IV in Customer 594 BSB40307 Certificate IV in Customer 594ContactContactBSB40407 Certificate IV in Small 473 BSB40407 Certificate IV in Small 473Business ManagementBusiness ManagementBSB40507 Certificate IV in Business 483 BSB40507 Certificate IV in Business 483AdministrationAdministrationBSB40610 Certificate IV in Business 460 BSB40610 Certificate IV in Business 460SalesSalesBSB40707 Certificate IV in Franchising 483 BSB40707 Certificate IV in483FranchisingBSB40807 Certificate IV in Frontline 438 BSB40807 Certificate IV in Frontline 438ManagementManagementBSB40907 Certificate IV in430 BSB40907 Certificate IV in430GovernanceGovernanceBSB41007 Certificate IV in Human 453 BSB41007 Certificate IV in Human 453ResourcesResourcesBSB41107 Certificate IV in433 BSB41107 Certificate IV in433International TradeInternational TradeBSB41307 Certificate IV in Marketing 485 BSB41307 Certificate IV in Marketing 485BSB41407 Certificate IV inOccupational Health andSafety400 BSB41407 Certificate IV inOccupational Health andSafety400BSB41507 Certificate IV in Project 300 BSB41507 Certificate IV in Project 300ManagementManagementBSB41607 Certificate IV in Purchasing 448 BSB41607 Certificate IV in448PurchasingBSB41707 Certificate IV in413 BSB41707 Certificate IV in413RecordkeepingRecordkeepingBSB41807 Certificate IV in Unionism 463 BSB41807 Certificate IV in Unionism 463and Industrial Relationsand Industrial RelationsBSB41910 Certificate IV in Business 558 BSB41907 Certificate IV in Business 505(Governance)(Governance)BSB50107 Diploma of Advertising 398 BSB50107 Diploma of Advertising 398BSB50110 Diploma of Legal Services 475 BSB51010 Diploma of Legal475ServicesBSB50207 Diploma of Business 340 BSB50207 Diploma of Business 340BSB50307 Diploma of Customer600 BSB50307 Diploma of Customer 600ContactContactBSB50407 Diploma of Business390 BSB50407 Diploma of Business 390AdministrationAdministrationBSB50507 Diploma of Franchising 515 BSB50507 Diploma of Franchising 515BSB50607 Diploma of Human475 BSB50607 Diploma of Human475Resources ManagementResources ManagementBSB50710 Diploma of Business665 BSB50707 Diploma of Business 610(Governance)(Governance)BSB50807 Diploma of International 418 BSB50807 Diploma of International 418BusinessBusinessBSB51107 Diploma of Management 465 BSB51107 Diploma of Management 465Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 9

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedQUALIFICATIONS NOW EFFECTIVEUNDER BSB07 V5.0 TRAINING PACKAGENote 1PREVIOUS QUALIFICATIONSUNDER BSB07 V4.0 TRAINING PACKAGECode Qualification TitleNominalHoursCode Qualification TitleBSB51207 Diploma of Marketing 418 BSB51207 Diploma of Marketing 418BSB51307 Diploma of Occupational 390 BSB51307 Diploma of Occupational 390Health and SafetyHealth and SafetyBSB51407 Diploma of Project380 BSB51407 Diploma of Project380ManagementManagementBSB51507 Diploma of Purchasing 425 BSB51507 Diploma of Purchasing 425BSB51607 Diploma of Quality Auditing 425 BSB51607 Diploma of Quality425AuditingBSB51707 Diploma of Recordkeeping 380 BSB51707 Diploma of380RecordkeepingBSB51807 Diploma of Unionism and 398 BSB51807 Diploma of Unionism and 398Industrial RelationsIndustrial RelationsBSB60110 Advanced Diploma of 490 BSB60110 Advanced Diploma of 490AdvertisingAdvertisingBSB60207 Advanced Diploma of 510 BSB60207 Advanced Diploma of 510BusinessBusinessBSB60307 Advanced Diploma of 740 BSB60307 Advanced Diploma of 740Customer ContactCustomer ContactBSB60407 Advanced Diploma of 495 BSB60407 Advanced Diploma of 495ManagementManagementBSB60507 Advanced Diploma of 460 BSB60507 Advanced Diploma of 460MarketingMarketingBSB60607 Advanced Diploma of 368 BSB60607 Advanced Diploma of 368Occupational Health andOccupational Health andSafetySafetyBSB60707 Advanced Diploma ofProject ManagementBSB60807 Advanced Diploma ofRecordkeepingBSB60907 Advanced Diploma ofManagement (HumanResources)440 BSB60707 Advanced Diploma ofProject Management340 BSB60807 Advanced Diploma ofRecordkeeping505 BSB60907 Advanced Diploma ofManagement (HumanResources)NominalHours440340505Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 10

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedQUALIFICATIONS IN THE BSB07 V4.0 BUSINESS SERVICESTRAINING PACKAGEQUALIFICATIONS NOW EFFECTIVEUNDER BSB07 V4.0 TRAINING PACKAGENote 1PREVIOUS QUALIFICATIONSUNDER BSB07 V3.0 TRAINING PACKAGECode Qualification TitleNominalHoursCode Qualification TitleBSB10107 Certificate I in Business 148 BSB10107 Certificate I in Business 143BSB20107 Certificate II in Business 313 BSB20107 Certificate II in Business 308BSB20207 Certificate II in Customer 413 BSB20207 Certificate II in Customer 403ContactContactBSB30110 Certificate III in Business 463 BSB30107 Certificate III in Business 460BSB30207 Certificate III in Customer 398 BSB30207 Certificate III in Customer 378ContactContactBSB30307 Certificate III in Micro 375 BSB30307 Certificate III in Micro 375Business OperationsBusiness OperationsBSB30407 Certificate III in Business 508 BSB30407 Certificate III in Business 508AdministrationAdministrationBSB30507 Certificate III in Business 498 BSB30507 Certificate III in Business 498Administration (InternationalAdministrationEducation)(International Education)BSB30607 Certificate III in InternationalTradeBSB30707 Certificate III inOccupational Health andSafetyBSB30807 Certificate III inRecordkeepingBSB30907 Certificate III in BusinessAdministration (Education)470 BSB30607 Certificate III inInternational Trade383 BSB30707 Certificate III inOccupational Health andSafety435 BSB30807 Certificate III inRecordkeeping516 BSB30907 Certificate III in BusinessAdministration(Education)NominalHoursBSB31007 Certificate III in Business 478 BSB31007 Certificate III in Business 478Administration (Legal)Administration (Legal)BSB31107 Certificate III in Business 493 BSB31107 Certificate III in Business 493Administration (Medical)Administration (Medical)DeletedBSB31207 Certificate III in Frontline 238ManagementBSB40107 Certificate IV in Advertising 485 BSB40107 Certificate IV in465AdvertisingBSB40110 Certificate IV in Legal 605 BSB40110 Certificate IV in Legal 605ServicesServicesBSB40207 Certificate IV in Business 448 BSB40207 Certificate IV in Business 448BSB40307 Certificate IV in Customer 594 BSB40307 Certificate IV in Customer 594ContactContactBSB40407 Certificate IV in Small 473 BSB40407 Certificate IV in Small 473Business ManagementBusiness ManagementBSB40507 Certificate IV in Business 483 BSB40507 Certificate IV in Business 483AdministrationAdministrationBSB40610 Certificate IV in Business 460 BSB40607 Certificate IV in Business 395SalesSalesBSB40707 Certificate IV in Franchising 483 BSB40707 Certificate IV in483FranchisingBSB40807 Certificate IV in Frontline 438 BSB40807 Certificate IV in Frontline 433ManagementManagementBSB40907 Certificate IV inGovernance430 BSB40907 Certificate IV inGovernance430Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 11470383435515

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedQUALIFICATIONS NOW EFFECTIVEUNDER BSB07 V4.0 TRAINING PACKAGENote 1PREVIOUS QUALIFICATIONSUNDER BSB07 V3.0 TRAINING PACKAGECode Qualification TitleNominalNominalCode Qualification TitleHoursHoursBSB41007 Certificate IV in Human 453 BSB41007 Certificate IV in Human 453ResourcesResourcesBSB41107 Certificate IV in433 BSB41107 Certificate IV in433International TradeInternational TradeBSB41307 Certificate IV in Marketing 485 BSB41307 Certificate IV in Marketing 473BSB41407 Certificate IV inOccupational Health andSafety400 BSB41407 Certificate IV inOccupational Health andSafety400BSB41507 Certificate IV in Project 300 BSB41507 Certificate IV in Project 300ManagementManagementBSB41607 Certificate IV in Purchasing 448 BSB41607 Certificate IV in448PurchasingBSB41707 Certificate IV in413 BSB41707 Certificate IV in413RecordkeepingRecordkeepingBSB41807 Certificate IV in Unionism 463 BSB41807 Certificate IV in Unionism 463and Industrial Relationsand Industrial RelationsBSB41907 Certificate IV in Business 505 BSB41907 Certificate IV in Business 505(Governance)(Governance)BSB50107 Diploma of Advertising 398 BSB50107 Diploma of Advertising 395BSB50110 Diploma of Legal Services 475 BSB51010 Diploma of Legal475ServicesBSB50207 Diploma of Business 340 BSB50207 Diploma of Business 390BSB50307 Diploma of Customer600 BSB50307 Diploma of Customer 600ContactContactBSB50407 Diploma of Business390 BSB50407 Diploma of Business 390AdministrationAdministrationBSB50507 Diploma of Franchising 515 BSB50507 Diploma of Franchising 515BSB50607 Diploma of Human475 BSB50607 Diploma of Human475Resources ManagementResources ManagementBSB50707 Diploma of Business610 BSB50707 Diploma of Business 610(Governance)(Governance)BSB50807 Diploma of International 418 BSB50807 Diploma of International 418BusinessBusinessDeletedBSB50907 Diploma of International 568Education ServicesBSB51107 Diploma of Management 465 BSB51107 Diploma of Management 470BSB51207 Diploma of Marketing 418 BSB51207 Diploma of Marketing 418BSB51307 Diploma of Occupational 390 BSB51307 Diploma of Occupational 400Health and SafetyHealth and SafetyBSB51407 Diploma of Project380 BSB51407 Diploma of Project380ManagementManagementBSB51507 Diploma of Purchasing 425 BSB51507 Diploma of Purchasing 425BSB51607 Diploma of Quality Auditing 425 BSB51607 Diploma of Quality425AuditingBSB51707 Diploma of Recordkeeping 380 BSB51707 Diploma of380RecordkeepingBSB51807 Diploma of Unionism and 398 BSB51807 Diploma of Unionism and 478Industrial RelationsIndustrial RelationsBSB60110 Advanced Diploma of 490 BSB60107 Advanced Diploma of 500AdvertisingAdvertisingBSB60207 Advanced Diploma ofBusiness510 BSB60207 Advanced Diploma ofBusiness500Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 12

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedQUALIFICATIONS NOW EFFECTIVEUNDER BSB07 V4.0 TRAINING PACKAGENote 1CodeQualification TitleBSB60307 Advanced Diploma ofCustomer ContactBSB60407 Advanced Diploma ofManagementBSB60507 Advanced Diploma ofMarketingBSB60607 Advanced Diploma ofOccupational Health andSafetyBSB60707 Advanced Diploma ofProject ManagementBSB60807 Advanced Diploma ofRecordkeepingBSB60907 Advanced Diploma ofManagement (HumanResources)DeletedDeletedDeletedPREVIOUS QUALIFICATIONSUNDER BSB07 V3.0 TRAINING PACKAGENominalCode Qualification TitleHours740 BSB60307 Advanced Diploma ofCustomer Contact495 BSB60407 Advanced Diploma ofManagement460 BSB60507 Advanced Diploma ofMarketing368 BSB60607 Advanced Diploma ofOccupational Health andSafety440 BSB60707 Advanced Diploma ofProject Management340 BSB60807 Advanced Diploma ofRecordkeeping505 BSB60907 Advanced Diploma ofManagement (HumanResources)BSB70108 Vocational GraduateCertificate inManagement (Learning)BSB70207 Vocational GraduateCertificate in InternationalEducation ServicesBSB80108 Vocational GraduateDiploma of Management(Learning)NominalHours740495460368440345505285300625NOTE 1 Replacement of a previous qualification by a newer version does not automaticallymean that the qualifications are directly equivalent. Refer to the Training Package itself fordetails on these relationships (normally under a section at the front titled “SummaryMapping”).Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 13

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUNITS OF COMPETENCY IN THE BSB07 V4.0 & V5.0BUSINESS SERVICES TRAINING PACKAGEUnits of competency previously effective in the BSB07 V3.0 Business Services TrainingPackage have now been superseded by units of competency in the BSB07 V4.0 & V5.0Business Services Training Package.For specific details on relationships between old and new units of competency, referto the mapping table published in the BSB07 V4.0 & V5.0 Business Services TrainingPackage. The mapping table is the source document for the determination of credittransfers.The information below provides some general guidelines relevant to updated units ofcompetency in reviewed Training Packages.Code Suffix Changes from A to B to CIn some cases, the title of the unit has not altered but the suffix (last letter) of the code haschanged from „A‟ to „B‟ (or „B‟ to „C‟).A unit code ending in „B‟ signifies that the unit has been updated from its previous „A‟version. Similarly, „C‟ indicates an update from a previous „B‟ version.The change from „A‟ to „B‟ (or „B‟ to „C‟) indicates that the unit has been modified by theTraining Package developer, but these changes do not significantly alter the competencyoutcomes of the unit. Typically this would mean that wording has been modifiedsomewhere within the unit to provide clearer meaning for the reader, or thatemployability skills have been incorporated into the unit (without altering the overallintent or competency outcomes of the unit).RTOs should familiarise themselves with units coded „B‟ or „C‟ to identify the extent ofchange from the previous version.For credit transfer purposes, units reflecting the above suffix changes may generally beregarded as equivalent. However, this should be limited to direct transitions, namely that„B‟ is acceptably equivalent to „A‟. Circuitous credit transfers on the basis that „C‟ isequivalent to „A‟ should be avoided.Codes with Suffix AA unit code ending in „A‟ signifies a newly developed unit. It may be a brand new unitwith no direct relationship to previously existing units. Alternatively it may replace orcombine one or more previous units, either in full or in part.RTOs should familiarise themselves fully with the content of new units coded „A‟.For credit transfer purposes, the Training Package provides a mapping table which willidentify if a unit ending in „A‟ has any relationships with previously endorsed units and ifany equivalencies exist between them.Imported UnitsMany Training Packages permit the importation of units from other Training Packages.These may be named as core units in a qualification, or be named in a pool of electives,or be permitted on the basis of a general statement that “electives may be drawn fromany other endorsed Training Package”.Any conditions associated with a unit imported from another Training Package (such aspre-requisites, co-requisites, licensing or safety requirements) must be complied with.Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 14

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedAVETMISS DefinitionNOMINAL HOURSNominal hours is a value assigned to a structured program of study that nominallyrepresents the anticipated hours of supervised learning and/or training deemed necessary toconduct training/learning and assessment activities associated with the program of study.They do not include hours associated with work experience, industry placement, or fieldplacement. (AVETMISS – Australian Vocational Education and Training ManagementInformation Statistical Standard).In recognising that there will be variations in the time taken by different individuals to achievecompetency, nominal hours do not appear in Training Packages. They are formulatedthrough a separate process and may be used by State/Territory Governments as amechanism for the allocation of funds for training.National Nominal HoursIn March 2006 the then Department of Education, Science and Training endorsed a conceptof nationally consistent nominal hours for units of competency, for the purpose of reportingand recording training activity effort under Commonwealth–State training fund agreements.All State/Territory Governments have agreed to adopt the national nominal hours for eachTraining Package. (There may be limited instances where an individual state authority mayapprove an alteration to the hours of some units to suit local purchasing arrangements,however these are always converted to national nominal hours for reporting purposes.)Nominal Hours for Units of CompetencyThe nominal hours for each unit of competency in the BSB07 V4.0 & V5.0 Business ServicesTraining Package, as approved for application in Queensland by the Department ofEducation and Training, are detailed in the table commencing on page 18.Nominal Hours for QualificationsThe nominal hours for each qualification are detailed in the table on page 8. Each total iscalculated on the basis of the core units of the qualification plus a median within the range ofpermitted electives. Consequently the figure shown is not a fixed value but can fluctuatedepending on which electives are chosen. The figures given on page 8 should therefore beviewed as an approximate indication of the extent or duration of the qualification as an aid todelivery planning.User Choice Program Funding in QueenslandThe Queensland Training Information Service (QTIS) provides information on funding underthe User Choice program as follows:apprenticeship and traineeship qualifications funded under User Choicethe base price the Department has approved for funded apprenticeship and traineeshipqualificationsthe competency count of each apprenticeship and traineeship qualification funded underUser Choicethe priority rating of each apprenticeship and traineeship qualification funded under UserChoicenominal hours are no longer used as an element in determining funding levels ofapprenticeship and traineeship qualifications.Further information on the User Choice Program in Queensland is located athttp://training.qld.gov.au/training-organisations/user-choice/index.htmlTraining Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 15

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedTRANSITION ARRANGEMENTS – GENERAL PRINCIPLESAre there official policies for transitioning to new Training Package qualifications?Yes. The national policy for transitioning is stated in the Training Package DevelopmentHandbook – Training Packages Policy, available at the following website:http://www.deewr.gov.au/Skills/Overview/Policy/TPDH/Trainingpackages/Pages/Policy.aspxWhat is the difference between a Training Package’s endorsement date and its releasedate?Endorsement refers to the date on which the Training Package was approved by theNational Quality Council (NQC). There is then an interval while the data is uploaded to theNational Training Information Service (NTIS). The release date is the date on which theTraining Package is released live on the NTIS.How long is the national transition period?Transition from previous Training Package qualifications to revised Training Packagequalifications must be completed within 12 months from the release date of the revisedqualification on the NTIS. There should be no new student enrolments into supersededqualifications or units of competency after the 12 month transition deadline date.What are RTOs’ obligations in transitioning to replacement qualifications?The RTO should advise students and employers about the revised qualification(s) and therequirements associated with transition or teach out. The RTO should review the status andprogress of existing students to determine if they can complete their studies before the 12month transition deadline date. Students who cannot complete their studies before thedeadline date should be transitioned to the new qualification, provided this causes no severedisruption or disadvantage to the student.How does teach out operate?For students who have not completed their studies and have not transitioned to the newqualification, a 2 year period is permitted for teach out under the old/previous qualification.The 2 year teach out period will commence from the 12 month transition deadline date.Teach out only applies to continuing students who are already enrolled into the old/previousqualification before the 12 month transition deadline date.When can RTOs apply for new or revised Training Package qualifications?RTOs should apply for registration immediately upon availability of the Training Package,either as a publication obtainable from TVET Australia or the relevant Industry Skills Council,or when it appears on the NTIS. Publication by the above agencies may be entitled as „prerelease‟version and can be used by training providers to initiate their registrationsubmissions, however registration will not be activated until the Package is released on theNTIS. Superseded qualifications will be removed from the RTO‟s scope of registrationshortly after the 12 month transition period has passed.What transition arrangements apply to traineeships and apprenticeships?Following the national release of revised qualifications, processes occur at StateGovernment level to identify which qualifications may be delivered as traineeships orapprenticeships. Once approved, these declarations are published on the QueenslandTraining Information Service (QTIS) along with specified dates for implementation of the newversions and phasing out of the superseded versions. The QTIS also provides detailsconcerning User Choice funding where applicable.Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 16

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedTRANSITION ARRANGEMENTS – BSB07 V4.0 & V5.0BUSINESS SERVICES TRAINING PACKAGEThe qualifications in the BSB07 V4.0 & V5.0 Business Services Training Package are nowavailable for delivery in Queensland and replace previous BSB07 V3.0 Business ServicesTraining Package qualifications. The following transition arrangements apply.Release Date on NTIS for both V4.0 and V5.0 of Revised Training Package:22 February 2011For non-User Choice deliveryAfter 21 February 2012 no new enrolments are permitted in previous BSB07 V3.0 BusinessServices Training Package qualifications. Students currently studying BSB07 V3.0qualifications should complete their studies or be transitioned to the equivalent BSB07 V4.0& V5.0 Training Package qualification before 21 February 2012, unless this causesdisruption or disadvantage to the student.Where students already enrolled in BSB07 V3.0 qualifications are not transitioned toreplacement BSB07 V4.0 & V5.0 qualifications, an RTO may continue to deliver the BSB07V3.0 qualification on a teach out basis provided this is completed by 22 February 2014. AnRTO is not authorised to issue a BSB07 V3.0 qualification after the expiry of the teach outdate.For User Choice deliveryRefer to the Queensland Training Information Service (QTIS) for specific dates forcommencement of apprenticeships/traineeships in BSB07 V4.0 & V5.0, and details on thephasing out of superseded qualifications:http://tsx.dtir.qld.gov.au/cgi-bin/dycgi03.exe/inetsite/app/qtis/qtis.stmIdeally, existing apprentices and trainees should transition to new Training Packagequalifications within 12 months from their release date, or complete their current qualificationwithin the 12 month period. However, if an employer does not consent to transition theapprentice or trainee to the new qualification, the apprentice or trainee will continue in thecurrent qualification through to completion. However an apprentice or trainee shall notremain in a superseded apprenticeship or traineeship beyond expiry of the teach out date 22February 2014.See page 38 for further information on Apprenticeships and Traineeships.Registration ProceduresIn Queensland, RTOs needing to extend the scope of registration by adding new TrainingPackage qualifications in existing or new vocational training areas must complete the RTO2Form – Application to Extend Scope of Registration. Extension to scope applications mayinclude qualifications at an Australian Qualifications Framework (AQF) level which is thesame, lower or higher than the current scope of registration. The RTO2 Form is availablefrom:http://www.training.qld.gov.au/training-organisations/registration-audit/forms.htmlInformation and guidelines on registration for TAFE Queensland institutes are available from:http://www.training.qld.gov.au/training-organisations/registration-audit/index.htmlTraining Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 17

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUNITS OF COMPETENCY AND NOMINAL HOURS – V5.0Units highlighted in “bold” identify new units in this training package.Units of Competency in BSB07 V5.0NominalHoursBSBADM101A Use business equipment and resources 15BSBADM301B Produce texts from shorthand notes 140BSBADM302B Produce texts from notes 60BSBADM303B Produce texts from audio transcription 30BSBADM307B Organise schedules 15BSBADM311A Maintain business resources 15BSBADM401B Produce complex texts from shorthand notes 100BSBADM405B Organise meetings 20BSBADM406B Organise business travel 20BSBADM407B Administer projects 40BSBADM409A Coordinate business resources 30BSBADM411A Produce complex texts from audio transcription 60BSBADM502B Manage meetings 30BSBADM503B Plan and manage conferences 30BSBADM504B Plan or review administrative systems 50BSBADM506B Manage business document design and development 80BSBADV402B Conduct pre campaign testing 50BSBADV403B Monitor advertising production 50BSBADV404B Schedule advertisements 40BSBADV405A Perform media calculations 40BSBADV406A Buy and monitor media 40BSBADV407A Apply media analysis and processing tools 50BSBADV408A Review advertising media options 40BSBADV503B Coordinate advertising research 50BSBADV507B Develop a media plan 60BSBADV509A Create mass print media advertisements 30BSBADV510A Create mass electronic media advertisements 50BSBADV602B Develop an advertising campaign 60BSBADV603B Manage advertising production 70BSBADV604B Execute an advertising campaign 70BSBADV605B Evaluate campaign effectiveness 60BSBATSIC411C Communicate with the community 30BSBATSIC412A Maintain and protect cultural values in the organisation 60BSBATSIC511A Plan and conduct a community meeting 60BSBATSIL408C Manage a Board meeting 40BSBATSIL411A Undertake the roles and responsibilities of a board member 60BSBATSIL412A Participate effectively as a board member 35BSBATSIL413A Review and apply the constitution 40BSBATSIL503C Manage conflict 60BSBATSIL510A Appoint and work with a manager 50BSBATSIL511A Lead the organisation's strategic planning cycle 80BSBATSIL512A Be a leader in the community 60BSBATSIM412B Implement a businesslike approach 30BSBATSIM414C Oversee the organisation's annual budget 40BSBATSIM416A Oversee organisational planning 60BSBATSIM417A Implement organisational plans 50BSBATSIM418A Oversee financial management 50BSBATSIM419A Contribute to the development and implementation of40organisational policiesBSBATSIM420A Oversee asset management 40BSBATSIM421A Support a positive and culturally appropriate workplace culture 50BSBATSIM505C Control organisation finances 60Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 18

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V5.0NominalHoursBSBATSIM506C Develop employment policies 40BSBATSIM511C Develop enterprise opportunities 40BSBATSIM514A Recruit and induct staff 70BSBATSIW416C Obtain and manage consultancy services 50BSBATSIW417C Select and utilise technology 30BSBATSIW514C Represent your organisation 40BSBATSIW515C Secure funding 40BSBAUD402B Participate in a quality audit 40BSBAUD501B Initiate a quality audit 20BSBAUD503B Lead a quality audit 60BSBAUD504B Report on a quality audit 60BSBCCO201A Action customer contact 100BSBCCO202A Conduct data collection 40BSBCCO301A Use multiple information systems 40BSBCCO302A Deploy customer service field staff 25BSBCCO303A Conduct a telemarketing campaign 40BSBCCO304B Provide sales solutions to customers 40BSBCCO305A Process credit applications 40BSBCCO306A Process complex accounts 40BSBCCO401A Administer customer contact telecommunications technology 25BSBCCO402A Gather, collate and record information 40BSBCCO501A Develop business continuity strategies 130BSBCCO601A Optimise customer contact operations 80BSBCCO602A Manage customer contact information 80BSBCCO603A Design and launch new customer contact facilities 80BSBCCO604A Develop and maintain a service level strategy 80BSBCCO605A Develop and maintain a customer contact marketing strategy 80BSBCCO606A Forecast and plan using customer contact traffic information100analysisBSBCCO607A Manage customer contact centre staffing 80BSBCCO608A Manage customer contact operational costs 80BSBCCO609A Integrate customer contact operations within the organisation 80BSBCMM101A Apply basic communication skills 40BSBCMM201A Communicate in the workplace 40BSBCMM301A Process customer complaints 30BSBCMM401A Make a presentation 30BSBCMM402A Implement effective communication strategies 40BSBCMM501A Develop and nurture relationships 40BSBCMN311B Maintain workplace safety 40BSBCOM401B Organise and monitor the operation of compliance management 50systemBSBCOM402B Implement processes for the management of a breach in20compliance requirementsBSBCOM403B Provide education and training on compliance requirements and 20systemsBSBCOM404B Promote and liaise on compliance requirements, systems and30related issuesBSBCOM405A Promote compliance with legislation 40BSBCOM406A Conduct work within a compliance framework 30BSBCOM501B Identify and interpret compliance requirements 20BSBCOM502B Evaluate and review compliance 25BSBCOM503B Develop processes for the management of breaches in compliance 30requirementsBSBCOM601B Research compliance requirements and issues 50BSBCOM602B Develop and create compliance requirements 50BSBCOM603B Plan and establish compliance management systems 50Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 19

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V5.0NominalHoursBSBCON401A Work effectively in a business continuity context 40BSBCON601A Develop and maintain business continuity plans 60BSBCON701A Establish and review the business continuity management80framework and strategiesBSBCRT101A Apply critical thinking techniques 20BSBCRT301A Develop and extend critical and creative thinking skills 40BSBCRT401A Articulate, present and debate ideas 40BSBCRT402A Collaborate in a creative process 40BSBCRT403A Explore the history and social impact of creativity 50BSBCRT501A Originate and develop concepts 30BSBCRT601A Research and apply concepts and theories of creativity 65BSBCUS201A Deliver a service to customers 40BSBCUS301A Deliver and monitor a service to customers 35BSBCUS401A Coordinate implementation of customer service strategies 40BSBCUS402A Address customer needs 50BSBCUS403A Implement customer service standards 30BSBCUS501B Manage quality customer service 60BSBDES201A Follow a design process 40BSBDES202A Evaluate the nature of design in a specific industry context 30BSBDES301A Explore the use of colour 40BSBDES302A Explore and apply the creative design process to 2D forms 50BSBDES303A Explore and apply the creative design process to 3D forms 50BSBDES304A Source and apply design industry knowledge 20BSBDES305A Source and apply information on the history and theory of design 65BSBDES401A Generate design solutions 60BSBDES402A Interpret and respond to a design brief 20BSBDES403A Develop and extend design skills and practice 30BSBDES501A Implement design solutions 60BSBDES502A Establish, negotiate and refine a design brief 65BSBDES601A Manage design realisation 50BSBDES602A Research global design trends 30BSBDES701A Research and apply design theory 40BSBDIV301A Work effectively with diversity 30BSBDIV501A Manage diversity in the workplace 60BSBDIV601A Develop and implement diversity policy 70BSBDIV701A Develop cross cultural communication and negotiation strategies 80BSBEBU401A Review and maintain a website 50BSBEBU501A Investigate and design e business solutions 50BSBEBU502A Implement e business solutions 50BSBEDU301A Assist with monitoring compliance in international education50servicesBSBEDU302A Assist in resolution of issues and incidents in an international50education environmentBSBEDU303A Assist with the provision of international education information 30BSBEDU304A Assist with the provision of pastoral care services to international 30studentsBSBEDU305A Assist with international education events and programs 50BSBEMS401B Develop and implement business development strategies to expand 50client baseBSBEMS402B Develop and implement strategies to source and assess candidates 50BSBEMS403B Develop and provide employment management services to40candidatesBSBEMS404B Manage the recruitment process for client organisations 60BSBFIA301A Maintain financial records 60BSBFIA302A Process payroll 30BSBFIA303A Process accounts payable and receivable 30Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 20

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V5.0NominalHoursBSBFIA304A Maintain a general ledger 60BSBFIA401A Prepare financial reports 50BSBFIA402A Report on financial activity 30BSBFIA501A Report on finances related to international business 70BSBFIM501A Manage budgets and financial plans 70BSBFIM502A Manage payroll 30BSBFIM601A Manage finances 80BSBFIM701A Manage financial resources 80BSBFLM303C Contribute to effective workplace relationships 40BSBFLM305C Support operational plan 40BSBFLM306C Provide workplace information and resourcing plans 40BSBFLM309C Support continuous improvement systems and processes 40BSBFLM311C Support a workplace learning environment 40BSBFLM312C Contribute to team effectiveness 40BSBFRA301B Work within a franchise 30BSBFRA401B Manage compliance with franchisee obligations and legislative60requirementsBSBFRA402B Establish a franchise 70BSBFRA403B Manage relationship with franchisor 30BSBFRA404B Manage a multiple site franchise 70BSBFRA501B Establish a franchise operation 120BSBFRA502B Manage a franchise operation 50BSBFRA503B Manage establishment of new sites or regions 70BSBFRA504B Manage relationships with franchisees 50BSBFRA505B Manage closure of a franchise 70BSBGOV401A Implement Board member responsibilities 60BSBGOV402A Work within organisational structure 40BSBGOV403A Analyse financial reports and budgets 50BSBHRM401A Review human resources functions 40BSBHRM402A Recruit, select and induct staff 50BSBHRM403A Support performance management process 40BSBHRM501A Manage human resources services 60BSBHRM502A Manage human resources management information systems 60BSBHRM503B Manage performance management systems 60BSBHRM504A Manage workforce planning 60BSBHRM505B Manage remuneration and employee benefits 60BSBHRM506A Manage recruitment selection and induction processes 60BSBHRM507A Manage separation or termination 50BSBHRM509A Manage rehabilitation or return to work programs 50BSBHRM510A Manage mediation processes 60BSBHRM511A Manage expatriate staff 60BSBHRM602B Manage human resources strategic planning 60BSBHRM604A Manage employee relations 60BSBIND101A Work effectively in a contact centre environment 40BSBIND201A Work effectively in a business environment 30BSBIND301A Work effectively in an educational environment 40BSBIND302A Work effectively in the international education services industry 50BSBINM201A Process and maintain workplace information 30BSBINM202A Handle mail 15BSBINM301A Organise workplace information 30BSBINM302A Utilise a knowledge management system 50BSBINM303A Handle receipt and despatch of information 15BSBINM401A Implement workplace information system 40BSBINM501A Manage an information or knowledge management system 50BSBINM601A Manage knowledge and information 80BSBINN201A Contribute to workplace innovation 35Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 21

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V5.0NominalHoursBSBINN301A Promote innovation in a team environment 40BSBINN501A Establish systems that support innovation 50BSBINN502A Build and sustain an innovative work environment 50BSBINN601B Manage organisational change 60BSBINN801A Lead innovative thinking and practice 80BSBINT301B Apply knowledge of the international trade environment to complete 35workBSBINT302B Apply knowledge of legislation relevant to international trade to30complete workBSBINT303B Organise the importing and exporting of goods 40BSBINT304B Assist in the international transfer of services 20BSBINT305B Prepare business documents for the international trade of goods 40BSBINT306B Apply knowledge of international finance and insurance to complete 20work requirementsBSBINT401B Research international business opportunities 20BSBINT405B Apply knowledge of import and export international conventions, 30laws and financeBSBINT407B Prepare business advice on export Free on Board Value 30BSBINT408B Prepare business advice on the taxes and duties for international 40trade transactionsBSBINT409B Plan for international trade 50BSBIPR301A Comply with organisational requirements for protection and use of 40intellectual propertyBSBIPR401A Use and respect copyright 50BSBIPR402A Protect and use new inventions and innovations 40BSBIPR403A Protect and use brands and business identity 40BSBIPR404A Protect and use innovative designs 40BSBIPR405A Protect and use intangible assets in small business 50BSBIPR501A Manage intellectual property to protect and grow business 60BSBIPR601A Develop and implement strategies for intellectual property70managementBSBITA401A Design databases 60BSBITA601A Configure and optimise customer contact technology 80BSBITB501A Establish and maintain a workgroup computer network 50BSBITB701A Implement advanced electronic technologies 80BSBITS401A Maintain business technology 40BSBITU101A Operate a personal computer 20BSBITU102A Develop keyboard skills 40BSBITU201A Produce simple word processed documents 60BSBITU202A Create and use spreadsheets 30BSBITU203A Communicate electronically 20BSBITU301A Create and use databases 30BSBITU302B Create electronic presentations 20BSBITU303A Design and produce text documents 90BSBITU304A Produce spreadsheets 35BSBITU305A Conduct online transactions 40BSBITU306A Design and produce business documents 80BSBITU307A Develop keyboarding speed and accuracy 50BSBITU309A Produce desktop published documents 50BSBITU401A Design and develop complex text documents 100BSBITU402A Develop and use complex spreadsheets 50BSBITU404A Produce complex desktop published documents 50BSBLED101A Plan skills development 20BSBLED301A Undertake elearning 30BSBLED401A Develop teams and individuals 40BSBLED501A Develop a workplace learning environment 60Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 22

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V5.0NominalHoursBSBLED502A Manage programs that promote personal effectiveness 60BSBLED503A Maintain and enhance professional practice 30BSBLED701A Lead personal and strategic transformation 80BSBLED702A Lead learning strategy implementation 80BSBLED705A Plan and implement a mentoring program 60BSBLED706A Plan and implement a coaching strategy 60BSBLED707A Establish career development services 80BSBLED708A Conduct a career development session 50BSBLED709A Identify and communicate trends in career development 60BSBLED710A Develop human capital 80BSBLEG301A Apply knowledge of the legal system to complete tasks 80BSBLEG302A Carry out search of the public record 25BSBLEG303A Deliver court documentation 10BSBLEG304A Apply the principles of confidentiality and security within the legal 20environmentBSBLEG305A Use legal terminology in order to carry out tasks 40BSBLEG306A Maintain records for time and disbursements in a legal practice 40BSBLEG308A Assist in prioritising and planning activities in a legal practice 10BSBLEG403B Maintain trust accounts 50BSBLEG413A Identify and apply the legal framework 60BSBLEG414A Establish and maintain a file in legal services 50BSBLEG415A Apply the principles of contract law 60BSBLEG416A Apply the principles of the law of torts 60BSBLEG417A Apply the principles of evidence law 60BSBLEG418A Produce complex legal documents 80BSBLEG510A Apply legal principles in family law matters 60BSBLEG511A Apply legal principles in criminal law matters 60BSBLEG512A Apply legal principles in property law matters 60BSBLEG513A Apply legal principles in corporation law matters 60BSBLEG514A Assist with civil procedure 60BSBLEG515A Apply legal principles in wills and probate matters 60BSBMED301B Interpret and apply medical terminology appropriately 60BSBMED302B Prepare and process medical accounts 30BSBMED303B Maintain patient records 20BSBMED304B Assist in controlling stocks and supplies 20BSBMED305B Apply the principles of confidentiality, privacy and security within the 20medical environmentBSBMED401B Manage patient record keeping system 50BSBMGT401A Show leadership in the workplace 50BSBMGT402A Implement operational plan 40BSBMGT403A Implement continuous improvement 40BSBMGT404A Lead and facilitate off site staff 40BSBMGT405A Provide personal leadership 50BSBMGT406A Plan and monitor continuous improvement 50BSBMGT502B Manage people performance 70BSBMGT515A Manage operational plan 60BSBMGT516C Facilitate continuous improvement 60BSBMGT605B Provide leadership across the organisation 60BSBMGT608C Manage innovation and continuous improvement 70BSBMGT615A Contribute to organisation development 60BSBMGT616A Develop and implement strategic plans 80BSBMGT617A Develop and implement a business plan 60BSBMGT618A Develop a contact centre business plan 60BSBMKG401B Profile the market 50BSBMKG402B Analyse consumer behaviour for specific markets 60BSBMKG408B Conduct market research 60Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 23

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V5.0NominalHoursBSBMKG409A Design direct response offers 60BSBMKG410A Test direct marketing activities 30BSBMKG411A Analyse direct marketing databases 60BSBMKG412A Conduct e-marketing communications 30BSBMKG413A Promote products and services 40BSBMKG414B Undertake marketing activities 50BSBMKG415A Research international markets 50BSBMKG416A Market goods and services internationally 70BSBMKG501B Identify and evaluate marketing opportunities 70BSBMKG502B Establish and adjust the marketing mix 60BSBMKG506B Plan market research 50BSBMKG507A Interpret market trends and developments 50BSBMKG508A Plan direct marketing activities 50BSBMKG509A Implement and monitor direct marketing activities 40BSBMKG510B Plan e-marketing communications 20BSBMKG511A Analyse data from international markets 50BSBMKG512A Forecast international market and business needs 50BSBMKG513A Promote products and services to international markets 70BSBMKG514A Implement and monitor marketing activities 50BSBMKG515A Conduct a marketing audit 40BSBMKG516A Profile international markets 50BSBMKG517A Analyse consumer behaviour for specific international markets 60BSBMKG518A Plan and implement services marketing 50BSBMKG519A Plan and implement business-to-business marketing 50BSBMKG520A Manage compliance within the marketing legislative framework 50BSBMKG521A Plan and implement sponsorship and event marketing 40BSBMKG522A Plan measurement of marketing effectiveness 50BSBMKG523A Design and develop an integrated marketing communication plan 60BSBMKG603B Manage the marketing process 50BSBMKG605B Evaluate international marketing opportunities 60BSBMKG606B Manage international marketing programs 50BSBMKG607B Manage market research 50BSBMKG608A Develop organisational marketing objectives 60BSBMKG609A Develop a marketing plan 50BSBMKG610A Develop, implement and monitor a marketing campaign 60BSBMKG611A Manage measurement of marketing effectiveness 50BSBOHS201A Participate in OHS processes 20BSBOHS301B Apply knowledge of OHS legislation in the workplace 20BSBOHS302B Participate effectively in OHS communication and consultative30processesBSBOHS303B Contribute to OHS hazard identification and risk assessment 30BSBOHS304B Contribute to OHS hazard control 30BSBOHS305B Contribute to OHS issue resolution 30BSBOHS306B Contribute to implementing emergency prevention activities and 20response proceduresBSBOHS307B Participate in OHS investigations 25BSBOHS401B Contribute to the implementation of a systematic approach to50managing OHSBSBOHS402B Contribute to the implementation of the OHS consultation process 40BSBOHS403B Identify hazards and assess OHS risks 60BSBOHS404B Contribute to the implementation of strategies to control OHS risk 40BSBOHS405B Contribute to the implementation of emergency procedures 30BSBOHS406C Use equipment to conduct workplace monitoring 60BSBOHS407A Monitor a safe workplace 50BSBOHS408A Assist with compliance with OHS and other relevant laws 40Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 24

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V5.0NominalHoursBSBOHS501B Participate in the coordination and maintenance of a systematic 50approach to managing OHSBSBOHS502B Participate in the management of the OHS information and data 50systemsBSBOHS503B Assist in the design and development of OHS participative40arrangementsBSBOHS504B Apply principles of OHS risk management 40BSBOHS505C Manage hazards in the work environment 60BSBOHS506B Monitor and facilitate the management of hazards associated with 60plantBSBOHS507B Facilitate the application of principles of occupational health to40control OHS riskBSBOHS508B Participate in the investigation of incidents 50BSBOHS509A Ensure a safe workplace 60BSBOHS601B Develop a systematic approach to managing OHS 50BSBOHS602B Develop OHS information and data analysis and reporting and50recording processesBSBOHS603B Analyse and evaluate OHS risk 40BSBOHS604B Apply ergonomic principles to control OHS risk 60BSBOHS605B Apply occupational hygiene principles to control OHS risk 50BSBOHS606B Develop and implement crisis management processes 50BSBOHS607B Advise on application of safe design principles to control OHS risk 40BSBOHS608B Conduct an OHS audit 40BSBOHS609B Evaluate an organisation's OHS performance 35BSBPMG401A Apply project scope management techniques 40BSBPMG402A Apply time management techniques 40BSBPMG403A Apply cost management techniques 40BSBPMG404A Apply quality management techniques 30BSBPMG405A Apply human resources management approaches 40BSBPMG406A Apply communications management techniques 40BSBPMG407A Apply risk management techniques 40BSBPMG408A Apply contract and procurement procedures 30BSBPMG501A Manage application of project integrative processes 60BSBPMG502A Manage project scope 40BSBPMG503A Manage project time 40BSBPMG504A Manage project costs 40BSBPMG505A Manage project quality 40BSBPMG506A Manage project human resources 40BSBPMG507A Manage project communications 40BSBPMG508A Manage project risk 40BSBPMG509A Manage project procurement 40BSBPMG510A Manage projects 60BSBPMG601A Direct the integration of projects 70BSBPMG602A Direct the scope of a project program 50BSBPMG603A Direct time management of a project program 40BSBPMG604A Direct cost management of a project program 50BSBPMG605A Direct quality management of a project program 50BSBPMG606A Direct human resources management of a project program 40BSBPMG607A Direct communications management of a project program 40BSBPMG608A Direct risk management of a project program 50BSBPMG609A Direct procurement and contracting for a project program 50BSBPRO301A Recommend products and services 20BSBPRO401A Develop product knowledge 30BSBPUB401A Develop and apply knowledge of public relations industry 80BSBPUB402A Develop public relations campaigns 50BSBPUB403A Develop public relations documents 50Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 25

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V5.0NominalHoursBSBPUB501A Manage the public relations publication process 45BSBPUB502A Develop and manage complex public relations campaigns 50BSBPUB503A Manage fundraising and sponsorship activities 50BSBPUB504A Develop and implement crisis management plans 40BSBPUR301B Purchase goods and services 60BSBPUR401B Plan purchasing 40BSBPUR402B Negotiate contracts 50BSBPUR403B Conduct international purchasing 60BSBPUR501B Develop, implement and review purchasing strategies 60BSBPUR502B Manage supplier relationships 40BSBPUR503B Manage international purchasing 50BSBPUR504B Manage a supply chain 60BSBREL401A Establish networks 35BSBREL402A Build client relationships and business networks 50BSBREL403A Implement international client relationship strategies 30BSBREL501A Build international client relationships 35BSBREL502A Build international business networks 50BSBREL701A Develop and cultivate collaborative partnerships and relationships 40BSBRES401A Analyse and present research information 40BSBRES404A Research legal information using primary sources 40BSBRES502A Research legal information using secondary sources 40BSBRES801A Initiate and lead applied research 150BSBRKG301B Control records 40BSBRKG302B Undertake disposal 30BSBRKG303B Retrieve information from records 25BSBRKG304B Maintain business records 30BSBRKG305A Review recordkeeping functions 20BSBRKG401B Review the status of a record 20BSBRKG402B Provide information from and about records 20BSBRKG403B Set up a business or records system for a small business 40BSBRKG404A Monitor and maintain records in an online environment 50BSBRKG502B Manage and monitor business or records systems 40BSBRKG505B Document or reconstruct a business or records system 30BSBRKG506A Develop and maintain terminology and classification schemes 30BSBRKG601B Define recordkeeping framework 30BSBRKG603B Prepare a functional analysis for an organisation 50BSBRKG604B Determine security and access rules and procedures 20BSBRKG605B Determine records requirements to document a function 40BSBRKG606B Design a records retention and disposal schedule 40BSBRKG607B Document and monitor the record creating context 20BSBRKG608B Plan management of records over time 20BSBRSK401A Identify risk and apply risk management processes 50BSBRSK501A Manage risk 60BSBSLS407A Identify and plan sales prospects 60BSBSLS408A Present, secure and support sales solutions 60BSBSLS501A Develop a sales plan 70BSBSLS502A Lead and manage a sales team 60BSBSMB201A Identify suitability for micro business 20BSBSMB301A Investigate micro business opportunities 30BSBSMB302A Develop a micro business proposal 30BSBSMB303A Organise finances for the micro business 50BSBSMB304A Determine resource requirements for the micro business 30BSBSMB305A Comply with regulatory, taxation and insurance requirements for the 45micro businessBSBSMB306A Plan a home based business 25Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 26

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V5.0NominalHoursBSBSMB307A Set up information and communications technology for the micro 20businessBSBSMB401A Establish legal and risk management requirements of small60businessBSBSMB402A Plan small business finances 50BSBSMB403A Market the small business 50BSBSMB404A Undertake small business planning 50BSBSMB405A Monitor and manage small business operations 45BSBSMB406A Manage small business finances 60BSBSMB407A Manage a small team 40BSBSMB408B Manage personal, family, cultural and business obligations 30BSBSMB409A Build and maintain relationships with small business stakeholders 20BSBSUS201A Participate in environmentally sustainable work practices 20BSBSUS301A Implement and monitor environmentally sustainable work practices 40BSBSUS501A Develop workplace policy and procedures for sustainability 50BSBWOR201A Manage personal stress in the workplace 40BSBWOR202A Organise and complete daily work activities 20BSBWOR203A Work effectively with others 15BSBWOR204A Use business technology 20BSBWOR301A Organise personal work priorities and development 30BSBWOR302A Work effectively as an off site worker 25BSBWOR401A Establish effective workplace relationships 50BSBWOR402A Promote team effectiveness 50BSBWOR403A Manage stress in the workplace 60BSBWOR404B Develop work priorities 40BSBWOR501B Manage personal work priorities and professional development 60BSBWOR502B Ensure team effectiveness 60BSBWRK401A Develop and implement an organising plan 50BSBWRK402A Empower workers 50BSBWRK403A Communicate with workers 50BSBWRK404A Promote equality of opportunity and fair treatment for all workers 40BSBWRK405A Promote union values, principles and policies 50BSBWRK406A Participate in the bargaining process 50BSBWRK407A Provide advice to union members 30BSBWRK408A Undertake negotiations 40BSBWRK409A Prepare for and participate in dispute resolution 40BSBWRK410A Implement industrial relations procedures 50BSBWRK501A Develop, manage and review campaigns and projects 60BSBWRK502A Represent the union in key forums 50BSBWRK503A Coordinate case preparation and research 50BSBWRK504A Advocate and present cases for members 40BSBWRK505A Develop, implement and manage union policy 50BSBWRK506A Coordinate research and analysis 30BSBWRK507A Apply strategic unionism 50BSBWRK508A Manage and oversee bargaining 40BSBWRK509A Manage industrial relations 80BSBWRT301A Write simple documents 30BSBWRT401A Write complex documents 50BSBWRT501A Write persuasive copy 50Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 27

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUNITS OF COMPETENCY AND NOMINAL HOURS – V4.0Units highlighted in “bold” identify new units in this training package.Units of Competency in BSB07 V4.0NominalHoursBSBADM101A Use business equipment and resources 15BSBADM301B Produce texts from shorthand notes 140BSBADM302B Produce texts from notes 60BSBADM303B Produce texts from audio transcription 30BSBADM307B Organise schedules 15BSBADM311A Maintain business resources 15BSBADM401B Produce complex texts from shorthand notes 100BSBADM405B Organise meetings 20BSBADM406B Organise business travel 20BSBADM407B Administer projects 40BSBADM409A Coordinate business resources 30BSBADM411A Produce complex texts from audio transcription 60BSBADM502B Manage meetings 30BSBADM503B Plan and manage conferences 30BSBADM504B Plan or review administrative systems 50BSBADM506B Manage business document design and development 80BSBADV402B Conduct pre campaign testing 50BSBADV403B Monitor advertising production 50BSBADV404B Schedule advertisements 40BSBADV405A Perform media calculations 40BSBADV406A Buy and monitor media 40BSBADV407A Apply media analysis and processing tools 50BSBADV408A Review advertising media options 40BSBADV503B Coordinate advertising research 50BSBADV507B Develop a media plan 60BSBADV509A Create mass print media advertisements 30BSBADV510A Create mass electronic media advertisements 50BSBADV602B Develop an advertising campaign 60BSBADV603B Manage advertising production 70BSBADV604B Execute an advertising campaign 70BSBADV605B Evaluate campaign effectiveness 60BSBATSIC403B Maintain and protect culture 80BSBATSIC411B Communicate with the community 30BSBATSIC510B Conduct a community meeting 60BSBATSIL401B Meet the roles and responsibilities of a Board member (1) 40BSBATSIL402B Use the constitution 40BSBATSIL408B Manage a Board meeting 40BSBATSIL409B Manage time 20BSBATSIL410B Manage stress 30BSBATSIL501B Meet the roles and responsibilities of a Board member (2) 40BSBATSIL502B Work with the manager 30BSBATSIL503B Manage conflict 60BSBATSIL508B Be a community leader 60BSBATSIL509B Manage self as a Board member 30BSBATSIM404B Use the business plan 20BSBATSIM405B Monitor financial management and budgets 40BSBATSIM406B Manage assets 20BSBATSIM407B Plan for organisational needs 50BSBATSIM412B Implement a businesslike approach 30BSBATSIM413B Oversee business planning 40BSBATSIM414B Oversee the organisation's annual budget 40BSBATSIM415B Contribute to a positive and culturally appropriate workplace 40Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 28

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V4.0NominalHoursBSBATSIM504B Develop and implement organisational policies 40BSBATSIM505B Control organisation finances 60BSBATSIM506B Develop employment services 40BSBATSIM507B Establish and maintain a strategic planning cycle 50BSBATSIM511B Develop enterprise opportunities 40BSBATSIM512B Manage Board competencies 40BSBATSIM513B Oversee recruitment and induction of staff 30BSBATSIW416B Obtain and manage consultancy services 50BSBATSIW417B Select and utilise technology 30BSBATSIW514B Represent your organisation 40BSBATSIW515B Secure funding 40BSBAUD402B Participate in a quality audit 40BSBAUD501B Initiate a quality audit 20BSBAUD503B Lead a quality audit 60BSBAUD504B Report on a quality audit 60BSBCCO201A Action customer contact 100BSBCCO202A Conduct data collection 40BSBCCO301A Use multiple information systems 40BSBCCO302A Deploy customer service field staff 25BSBCCO303A Conduct a telemarketing campaign 40BSBCCO304B Provide sales solutions to customers 40BSBCCO305A Process credit applications 40BSBCCO306A Process complex accounts 40BSBCCO401A Administer customer contact telecommunications technology 25BSBCCO402A Gather, collate and record information 40BSBCCO501A Develop business continuity strategies 130BSBCCO601A Optimise customer contact operations 80BSBCCO602A Manage customer contact information 80BSBCCO603A Design and launch new customer contact facilities 80BSBCCO604A Develop and maintain a service level strategy 80BSBCCO605A Develop and maintain a customer contact marketing strategy 80BSBCCO606A Forecast and plan using customer contact traffic information100analysisBSBCCO607A Manage customer contact centre staffing 80BSBCCO608A Manage customer contact operational costs 80BSBCCO609A Integrate customer contact operations within the organisation 80BSBCMM101A Apply basic communication skills 40BSBCMM201A Communicate in the workplace 40BSBCMM301A Process customer complaints 30BSBCMM401A Make a presentation 30BSBCMM402A Implement effective communication strategies 40BSBCMM501A Develop and nurture relationships 40BSBCMN311B Maintain workplace safety 40BSBCOM401B Organise and monitor the operation of compliance management 50systemBSBCOM402B Implement processes for the management of a breach in20compliance requirementsBSBCOM403B Provide education and training on compliance requirements and 20systemsBSBCOM404B Promote and liaise on compliance requirements, systems and30related issuesBSBCOM405A Promote compliance with legislation 40BSBCOM406A Conduct work within a compliance framework 30BSBCOM501B Identify and interpret compliance requirements 20BSBCOM502B Evaluate and review compliance 25Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 29

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V4.0NominalHoursBSBCOM503B Develop processes for the management of breaches in compliance 30requirementsBSBCOM601B Research compliance requirements and issues 50BSBCOM602B Develop and create compliance requirements 50BSBCOM603B Plan and establish compliance management systems 50BSBCON401A Work effectively in a business continuity context 40BSBCON601A Develop and maintain business continuity plans 60BSBCON701A Establish and review the business continuity management80framework and strategiesBSBCRT101A Apply critical thinking techniques 20BSBCRT301A Develop and extend critical and creative thinking skills 40BSBCRT401A Articulate, present and debate ideas 40BSBCRT402A Collaborate in a creative process 40BSBCRT403A Explore the history and social impact of creativity 50BSBCRT501A Originate and develop concepts 30BSBCRT601A Research and apply concepts and theories of creativity 65BSBCUS201A Deliver a service to customers 40BSBCUS301A Deliver and monitor a service to customers 35BSBCUS401A Coordinate implementation of customer service strategies 40BSBCUS402A Address customer needs 50BSBCUS403A Implement customer service standards 30BSBCUS501B Manage quality customer service 60BSBDES201A Follow a design process 40BSBDES202A Evaluate the nature of design in a specific industry context 30BSBDES301A Explore the use of colour 40BSBDES302A Explore and apply the creative design process to 2D forms 50BSBDES303A Explore and apply the creative design process to 3D forms 50BSBDES304A Source and apply design industry knowledge 20BSBDES305A Source and apply information on the history and theory of design 65BSBDES401A Generate design solutions 60BSBDES402A Interpret and respond to a design brief 20BSBDES403A Develop and extend design skills and practice 30BSBDES501A Implement design solutions 60BSBDES502A Establish, negotiate and refine a design brief 65BSBDES601A Manage design realisation 50BSBDES602A Research global design trends 30BSBDES701A Research and apply design theory 40BSBDIV301A Work effectively with diversity 30BSBDIV501A Manage diversity in the workplace 60BSBDIV601A Develop and implement diversity policy 70BSBDIV701A Develop cross cultural communication and negotiation strategies 80BSBEBU401A Review and maintain a website 50BSBEBU501A Investigate and design e business solutions 50BSBEBU502A Implement e business solutions 50BSBEDU301A Assist with monitoring compliance in international education50servicesBSBEDU302A Assist in resolution of issues and incidents in an international50education environmentBSBEDU303A Assist with the provision of international education information 30BSBEDU304A Assist with the provision of pastoral care services to international 30studentsBSBEDU305A Assist with international education events and programs 50BSBEMS401B Develop and implement business development strategies to expand 50client baseBSBEMS402B Develop and implement strategies to source and assess candidates 50Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 30

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V4.0NominalHoursBSBEMS403B Develop and provide employment management services to40candidatesBSBEMS404B Manage the recruitment process for client organisations 60BSBFIA301A Maintain financial records 60BSBFIA302A Process payroll 30BSBFIA303A Process accounts payable and receivable 30BSBFIA304A Maintain a general ledger 60BSBFIA401A Prepare financial reports 50BSBFIA402A Report on financial activity 30BSBFIA501A Report on finances related to international business 70BSBFIM501A Manage budgets and financial plans 70BSBFIM502A Manage payroll 30BSBFIM601A Manage finances 80BSBFIM701A Manage financial resources 80BSBFLM303C Contribute to effective workplace relationships 40BSBFLM305C Support operational plan 40BSBFLM306C Provide workplace information and resourcing plans 40BSBFLM309C Support continuous improvement systems and processes 40BSBFLM311C Support a workplace learning environment 40BSBFLM312C Contribute to team effectiveness 40BSBFRA301B Work within a franchise 30BSBFRA401B Manage compliance with franchisee obligations and legislative60requirementsBSBFRA402B Establish a franchise 70BSBFRA403B Manage relationship with franchisor 30BSBFRA404B Manage a multiple site franchise 70BSBFRA501B Establish a franchise operation 120BSBFRA502B Manage a franchise operation 50BSBFRA503B Manage establishment of new sites or regions 70BSBFRA504B Manage relationships with franchisees 50BSBFRA505B Manage closure of a franchise 70BSBGOV401A Implement Board member responsibilities 60BSBGOV402A Work within organisational structure 40BSBGOV403A Analyse financial reports and budgets 50BSBHRM401A Review human resources functions 40BSBHRM402A Recruit, select and induct staff 50BSBHRM403A Support performance management process 40BSBHRM501A Manage human resources services 60BSBHRM502A Manage human resources management information systems 60BSBHRM503B Manage performance management systems 60BSBHRM504A Manage workforce planning 60BSBHRM505B Manage remuneration and employee benefits 60BSBHRM506A Manage recruitment selection and induction processes 60BSBHRM507A Manage separation or termination 50BSBHRM509A Manage rehabilitation or return to work programs 50BSBHRM510A Manage mediation processes 60BSBHRM511A Manage expatriate staff 60BSBHRM602B Manage human resources strategic planning 60BSBHRM604A Manage employee relations 60BSBIND101A Work effectively in a contact centre environment 40BSBIND201A Work effectively in a business environment 30BSBIND301A Work effectively in an educational environment 40BSBIND302A Work effectively in the international education services industry 50BSBINM201A Process and maintain workplace information 30BSBINM202A Handle mail 15BSBINM301A Organise workplace information 30Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 31

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V4.0NominalHoursBSBINM302A Utilise a knowledge management system 50BSBINM303A Handle receipt and despatch of information 15BSBINM401A Implement workplace information system 40BSBINM501A Manage an information or knowledge management system 50BSBINM601A Manage knowledge and information 80BSBINN201A Contribute to workplace innovation 35BSBINN301A Promote innovation in a team environment 40BSBINN501A Establish systems that support innovation 50BSBINN502A Build and sustain an innovative work environment 50BSBINN601B Manage organisational change 60BSBINN801A Lead innovative thinking and practice 80BSBINT301B Apply knowledge of the international trade environment to complete 35workBSBINT302B Apply knowledge of legislation relevant to international trade to30complete workBSBINT303B Organise the importing and exporting of goods 40BSBINT304B Assist in the international transfer of services 20BSBINT305B Prepare business documents for the international trade of goods 40BSBINT306B Apply knowledge of international finance and insurance to complete 20work requirementsBSBINT401B Research international business opportunities 20BSBINT405B Apply knowledge of import and export international conventions, 30laws and financeBSBINT407B Prepare business advice on export Free on Board Value 30BSBINT408B Prepare business advice on the taxes and duties for international 40trade transactionsBSBINT409B Plan for international trade 50BSBIPR301A Comply with organisational requirements for protection and use of 40intellectual propertyBSBIPR401A Use and respect copyright 50BSBIPR402A Protect and use new inventions and innovations 40BSBIPR403A Protect and use brands and business identity 40BSBIPR404A Protect and use innovative designs 40BSBIPR405A Protect and use intangible assets in small business 50BSBIPR501A Manage intellectual property to protect and grow business 60BSBIPR601A Develop and implement strategies for intellectual property70managementBSBITA401A Design databases 60BSBITA601A Configure and optimise customer contact technology 80BSBITB501A Establish and maintain a workgroup computer network 50BSBITB701A Implement advanced electronic technologies 80BSBITS401A Maintain business technology 40BSBITU101A Operate a personal computer 20BSBITU102A Develop keyboard skills 40BSBITU201A Produce simple word processed documents 60BSBITU202A Create and use spreadsheets 30BSBITU203A Communicate electronically 20BSBITU301A Create and use databases 30BSBITU302B Create electronic presentations 20BSBITU303A Design and produce text documents 90BSBITU304A Produce spreadsheets 35BSBITU305A Conduct online transactions 40BSBITU306A Design and produce business documents 80BSBITU307A Develop keyboarding speed and accuracy 50BSBITU309A Produce desktop published documents 50BSBITU401A Design and develop complex text documents 100Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 32

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V4.0NominalHoursBSBITU402A Develop and use complex spreadsheets 50BSBITU404A Produce complex desktop published documents 50BSBLED101A Plan skills development 20BSBLED301A Undertake elearning 30BSBLED401A Develop teams and individuals 40BSBLED501A Develop a workplace learning environment 60BSBLED502A Manage programs that promote personal effectiveness 60BSBLED503A Maintain and enhance professional practice 30BSBLED701A Lead personal and strategic transformation 80BSBLED702A Lead learning strategy implementation 80BSBLED705A Plan and implement a mentoring program 60BSBLED706A Plan and implement a coaching strategy 60BSBLED707A Establish career development services 80BSBLED708A Conduct a career development session 50BSBLED709A Identify and communicate trends in career development 60BSBLED710A Develop human capital 80BSBLEG301A Apply knowledge of the legal system to complete tasks 80BSBLEG302A Carry out search of the public record 25BSBLEG303A Deliver court documentation 10BSBLEG304A Apply the principles of confidentiality and security within the legal 20environmentBSBLEG305A Use legal terminology in order to carry out tasks 40BSBLEG306A Maintain records for time and disbursements in a legal practice 40BSBLEG308A Assist in prioritising and planning activities in a legal practice 10BSBLEG403B Maintain trust accounts 50BSBLEG413A Identify and apply the legal framework 60BSBLEG414A Establish and maintain a file in legal services 50BSBLEG415A Apply the principles of contract law 60BSBLEG416A Apply the principles of the law of torts 60BSBLEG417A Apply the principles of evidence law 60BSBLEG418A Produce complex legal documents 80BSBLEG510A Apply legal principles in family law matters 60BSBLEG511A Apply legal principles in criminal law matters 60BSBLEG512A Apply legal principles in property law matters 60BSBLEG513A Apply legal principles in corporation law matters 60BSBLEG514A Assist with civil procedure 60BSBLEG515A Apply legal principles in wills and probate matters 60BSBMED301B Interpret and apply medical terminology appropriately 60BSBMED302B Prepare and process medical accounts 30BSBMED303B Maintain patient records 20BSBMED304B Assist in controlling stocks and supplies 20BSBMED305B Apply the principles of confidentiality, privacy and security within the 20medical environmentBSBMED401B Manage patient record keeping system 50BSBMGT401A Show leadership in the workplace 50BSBMGT402A Implement operational plan 40BSBMGT403A Implement continuous improvement 40BSBMGT404A Lead and facilitate off site staff 40BSBMGT405A Provide personal leadership 50BSBMGT406A Plan and monitor continuous improvement 50BSBMGT502B Manage people performance 70BSBMGT515A Manage operational plan 60BSBMGT516C Facilitate continuous improvement 60BSBMGT605B Provide leadership across the organisation 60BSBMGT608C Manage innovation and continuous improvement 70BSBMGT615A Contribute to organisation development 60Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 33

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V4.0NominalHoursBSBMGT616A Develop and implement strategic plans 80BSBMGT617A Develop and implement a business plan 60BSBMGT618A Develop a contact centre business plan 60BSBMKG401B Profile the market 50BSBMKG402B Analyse consumer behaviour for specific markets 60BSBMKG408B Conduct market research 60BSBMKG409A Design direct response offers 60BSBMKG410A Test direct marketing activities 30BSBMKG411A Analyse direct marketing databases 60BSBMKG412A Conduct e-marketing communications 30BSBMKG413A Promote products and services 40BSBMKG414B Undertake marketing activities 50BSBMKG415A Research international markets 50BSBMKG416A Market goods and services internationally 70BSBMKG501B Identify and evaluate marketing opportunities 70BSBMKG502B Establish and adjust the marketing mix 60BSBMKG506B Plan market research 50BSBMKG507A Interpret market trends and developments 50BSBMKG508A Plan direct marketing activities 50BSBMKG509A Implement and monitor direct marketing activities 40BSBMKG510B Plan e-marketing communications 20BSBMKG511A Analyse data from international markets 50BSBMKG512A Forecast international market and business needs 50BSBMKG513A Promote products and services to international markets 70BSBMKG514A Implement and monitor marketing activities 50BSBMKG515A Conduct a marketing audit 40BSBMKG516A Profile international markets 50BSBMKG517A Analyse consumer behaviour for specific international markets 60BSBMKG518A Plan and implement services marketing 50BSBMKG519A Plan and implement business-to-business marketing 50BSBMKG520A Manage compliance within the marketing legislative framework 50BSBMKG521A Plan and implement sponsorship and event marketing 40BSBMKG522A Plan measurement of marketing effectiveness 50BSBMKG523A Design and develop an integrated marketing communication 60planBSBMKG603B Manage the marketing process 50BSBMKG605B Evaluate international marketing opportunities 60BSBMKG606B Manage international marketing programs 50BSBMKG607B Manage market research 50BSBMKG608A Develop organisational marketing objectives 60BSBMKG609A Develop a marketing plan 50BSBMKG610A Develop, implement and monitor a marketing campaign 60BSBMKG611A Manage measurement of marketing effectiveness 50BSBOHS201A Participate in OHS processes 20BSBOHS301B Apply knowledge of OHS legislation in the workplace 20BSBOHS302B Participate effectively in OHS communication and consultative30processesBSBOHS303B Contribute to OHS hazard identification and risk assessment 30BSBOHS304B Contribute to OHS hazard control 30BSBOHS305B Contribute to OHS issue resolution 30BSBOHS306B Contribute to implementing emergency prevention activities and 20response proceduresBSBOHS307B Participate in OHS investigations 25BSBOHS401B Contribute to the implementation of a systematic approach to50managing OHSBSBOHS402B Contribute to the implementation of the OHS consultation process 40Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 34

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V4.0NominalHoursBSBOHS403B Identify hazards and assess OHS risks 60BSBOHS404B Contribute to the implementation of strategies to control OHS risk 40BSBOHS405B Contribute to the implementation of emergency procedures 30BSBOHS406C Use equipment to conduct workplace monitoring 60BSBOHS407A Monitor a safe workplace 50BSBOHS408A Assist with compliance with OHS and other relevant laws 40BSBOHS501B Participate in the coordination and maintenance of a systematic 50approach to managing OHSBSBOHS502B Participate in the management of the OHS information and data 50systemsBSBOHS503B Assist in the design and development of OHS participative40arrangementsBSBOHS504B Apply principles of OHS risk management 40BSBOHS505C Manage hazards in the work environment 60BSBOHS506B Monitor and facilitate the management of hazards associated with 60plantBSBOHS507B Facilitate the application of principles of occupational health to40control OHS riskBSBOHS508B Participate in the investigation of incidents 50BSBOHS509A Ensure a safe workplace 60BSBOHS601B Develop a systematic approach to managing OHS 50BSBOHS602B Develop OHS information and data analysis and reporting and50recording processesBSBOHS603B Analyse and evaluate OHS risk 40BSBOHS604B Apply ergonomic principles to control OHS risk 60BSBOHS605B Apply occupational hygiene principles to control OHS risk 50BSBOHS606B Develop and implement crisis management processes 50BSBOHS607B Advise on application of safe design principles to control OHS risk 40BSBOHS608B Conduct an OHS audit 40BSBOHS609B Evaluate an organisation's OHS performance 35BSBPMG401A Apply project scope management techniques 40BSBPMG402A Apply time management techniques 40BSBPMG403A Apply cost management techniques 40BSBPMG404A Apply quality management techniques 30BSBPMG405A Apply human resources management approaches 40BSBPMG406A Apply communications management techniques 40BSBPMG407A Apply risk management techniques 40BSBPMG408A Apply contract and procurement procedures 30BSBPMG501A Manage application of project integrative processes 60BSBPMG502A Manage project scope 40BSBPMG503A Manage project time 40BSBPMG504A Manage project costs 40BSBPMG505A Manage project quality 40BSBPMG506A Manage project human resources 40BSBPMG507A Manage project communications 40BSBPMG508A Manage project risk 40BSBPMG509A Manage project procurement 40BSBPMG510A Manage projects 60BSBPMG601A Direct the integration of projects 70BSBPMG602A Direct the scope of a project program 50BSBPMG603A Direct time management of a project program 40BSBPMG604A Direct cost management of a project program 50BSBPMG605A Direct quality management of a project program 50BSBPMG606A Direct human resources management of a project program 40BSBPMG607A Direct communications management of a project program 40BSBPMG608A Direct risk management of a project program 50Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 35

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V4.0NominalHoursBSBPMG609A Direct procurement and contracting for a project program 50BSBPRO301A Recommend products and services 20BSBPRO401A Develop product knowledge 30BSBPUB401A Develop and apply knowledge of public relations industry 80BSBPUB402A Develop public relations campaigns 50BSBPUB403A Develop public relations documents 50BSBPUB501A Manage the public relations publication process 45BSBPUB502A Develop and manage complex public relations campaigns 50BSBPUB503A Manage fundraising and sponsorship activities 50BSBPUB504A Develop and implement crisis management plans 40BSBPUR301B Purchase goods and services 60BSBPUR401B Plan purchasing 40BSBPUR402B Negotiate contracts 50BSBPUR403B Conduct international purchasing 60BSBPUR501B Develop, implement and review purchasing strategies 60BSBPUR502B Manage supplier relationships 40BSBPUR503B Manage international purchasing 50BSBPUR504B Manage a supply chain 60BSBREL401A Establish networks 35BSBREL402A Build client relationships and business networks 50BSBREL403A Implement international client relationship strategies 30BSBREL501A Build international client relationships 35BSBREL502A Build international business networks 50BSBREL701A Develop and cultivate collaborative partnerships and relationships 40BSBRES401A Analyse and present research information 40BSBRES404A Research legal information using primary sources 40BSBRES502A Research legal information using secondary sources 40BSBRES801A Initiate and lead applied research 150BSBRKG301B Control records 40BSBRKG302B Undertake disposal 30BSBRKG303B Retrieve information from records 25BSBRKG304B Maintain business records 30BSBRKG305A Review recordkeeping functions 20BSBRKG401B Review the status of a record 20BSBRKG402B Provide information from and about records 20BSBRKG403B Set up a business or records system for a small business 40BSBRKG404A Monitor and maintain records in an online environment 50BSBRKG502B Manage and monitor business or records systems 40BSBRKG505B Document or reconstruct a business or records system 30BSBRKG506A Develop and maintain terminology and classification schemes 30BSBRKG601B Define recordkeeping framework 30BSBRKG603B Prepare a functional analysis for an organisation 50BSBRKG604B Determine security and access rules and procedures 20BSBRKG605B Determine records requirements to document a function 40BSBRKG606B Design a records retention and disposal schedule 40BSBRKG607B Document and monitor the record creating context 20BSBRKG608B Plan management of records over time 20BSBRSK401A Identify risk and apply risk management processes 50BSBRSK501A Manage risk 60BSBSLS407A Identify and plan sales prospects 60BSBSLS408A Present, secure and support sales solutions 60BSBSLS501A Develop a sales plan 70BSBSLS502A Lead and manage a sales team 60BSBSMB201A Identify suitability for micro business 20BSBSMB301A Investigate micro business opportunities 30BSBSMB302A Develop a micro business proposal 30Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 36

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedUnits of Competency in BSB07 V4.0NominalHoursBSBSMB303A Organise finances for the micro business 50BSBSMB304A Determine resource requirements for the micro business 30BSBSMB305A Comply with regulatory, taxation and insurance requirements for the 45micro businessBSBSMB306A Plan a home based business 25BSBSMB307A Set up information and communications technology for the micro 20businessBSBSMB401A Establish legal and risk management requirements of small60businessBSBSMB402A Plan small business finances 50BSBSMB403A Market the small business 50BSBSMB404A Undertake small business planning 50BSBSMB405A Monitor and manage small business operations 45BSBSMB406A Manage small business finances 60BSBSMB407A Manage a small team 40BSBSMB408B Manage personal, family, cultural and business obligations 30BSBSMB409A Build and maintain relationships with small business stakeholders 20BSBSUS201A Participate in environmentally sustainable work practices 20BSBSUS301A Implement and monitor environmentally sustainable work practices 40BSBSUS501A Develop workplace policy and procedures for sustainability 50BSBWOR201A Manage personal stress in the workplace 40BSBWOR202A Organise and complete daily work activities 20BSBWOR203A Work effectively with others 15BSBWOR204A Use business technology 20BSBWOR301A Organise personal work priorities and development 30BSBWOR302A Work effectively as an off site worker 25BSBWOR401A Establish effective workplace relationships 50BSBWOR402A Promote team effectiveness 50BSBWOR403A Manage stress in the workplace 60BSBWOR404B Develop work priorities 40BSBWOR501B Manage personal work priorities and professional development 60BSBWOR502B Ensure team effectiveness 60BSBWRK401A Develop and implement an organising plan 50BSBWRK402A Empower workers 50BSBWRK403A Communicate with workers 50BSBWRK404A Promote equality of opportunity and fair treatment for all workers 40BSBWRK405A Promote union values, principles and policies 50BSBWRK406A Participate in the bargaining process 50BSBWRK407A Provide advice to union members 30BSBWRK408A Undertake negotiations 40BSBWRK409A Prepare for and participate in dispute resolution 40BSBWRK410A Implement industrial relations procedures 50BSBWRK501A Develop, manage and review campaigns and projects 60BSBWRK502A Represent the union in key forums 50BSBWRK503A Coordinate case preparation and research 50BSBWRK504A Advocate and present cases for members 40BSBWRK505A Develop, implement and manage union policy 50BSBWRK506A Coordinate research and analysis 30BSBWRK507A Apply strategic unionism 50BSBWRK508A Manage and oversee bargaining 40BSBWRK509A Manage industrial relations 80BSBWRT301A Write simple documents 30BSBWRT401A Write complex documents 50BSBWRT501A Write persuasive copy 50Training Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 37

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedINFORMATION REGARDINGAPPRENTICESHIPS/TRAINEESHIPSUnder the Vocational Education, Training and Employment Act 2000 the Training andEmployment Recognition Council has the power to declare apprenticeships andtraineeships. The Training and Employment Recognition Council (TERC), in consultationwith recognised relevant industry advisory bodies, determines which of the qualifications inthe BSB07 V4.0 & V5.0 Business Services Training Package may be proposed as anapprenticeship or traineeship.When a new training qualification becomes available, Registered Training Organisationsmust advise all students of the benefits and/or disadvantages of continuing in their currentcourse or transitioning to the new Training Package qualification.All new students in publicly funded training are to be enrolled in new Training Packagequalifications once they are implemented in Queensland. Ideally, existing apprentices andtrainees should transition to new Training Package qualifications within 12 months from therelease date, or complete their current studies within the same period. If an employer doesnot consent to transition the apprentice or trainee to the new qualification, the apprentice ortrainee will continue in the current qualification through to completion. However anapprentice or trainee shall not remain in a superseded apprenticeship or traineeship beyondteach-out expiry (teach-out expires 3 years from the date of release of a new trainingpackage or qualification).Parties to a registered training contract who agree to transition must inform the Training andEmployment Recognition Council by forwarding a completed and signed "Agreement toTransition" form to their local regional office of the Department of Education and Training.The Supervising Registered Training Organisation (SRTO) must also sign this form toconfirm that the training plan has been reviewed.It is a Registered Training Organisation's responsibility to keep abreast of changes oradditions to declared apprenticeship and traineeship qualifications. The QueenslandTraining Information Service (QTIS) provides details on Training Package qualifications andnon-Training Package accredited courses recognised by the Training and EmploymentRecognition Council for delivery as apprenticeships or traineeships by accessing:http://tsx.dtir.qld.gov.au/cgi-bin/dycgi03.exe/inetsite/app/qtis/qtis.stmorhttp://www.training.qld.gov.au/apprentices/index.htmlEnquiries about current apprenticeships and traineeships relevant to the BSB07 V4.0 & V5.0Business Services Training Package should be directed to the Apprenticeship InformationCentre on 1800 210 210. The following electronic (internet) links will also provideassistance:Department of Education and Training, Queensland Governmenthttp://www.training.qld.gov.au/employers/apprenticeships/index.htmlAustralian Apprenticeships Training Information Servicewww.natinfo.com.auTraining Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 38

PSFM-172.05 Queensland VET Development Centre Uncontrolled Copy if printedRESOURCESA range of existing resources is available to support the implementation of the BSB07 V4.0& V5.0 Business Services Training Package. Many of the resources used to deliverprevious BSB07 V3.0 Business Services Training Package qualifications may continue to berelevant. Assessment tools designed for BSB07 V3.0 may also be appropriate whenassessing against units of competency but should be reviewed carefully to ensurecompliance with the assessment requirements for the updated units of competency.Organisations distributing training resources useful for the BSB07 V4.0 & V5.0 BusinessServices Training Package include:ContactCentre for Training MaterialsDepartment of Education and TrainingGPO Box 1326BRISBANE QLD 4001Tel: 07 3248 4675Fax: 07 3869 8251ResourceManages the licensing anddistribution of resources thatassist the implementation ofTraining Packages.Website: http://www.training.qld.gov.au/training-organisations/ctm/index.htmlTVET AustraliaLevel 21390 St Kilda RoadMELBOURNE VIC 3004Tel: 03 9832 8100Fax: 03 9832 8199Website: www.atpl.net.auAustralian Education Sharing Network (AEShareNet)DEEWR, Commonwealth of AustraliaWebsite: www.aesharenet.com.auEducational Network AustraliaWebsite: www.edna.edu.auNational Resource GeneratorWebsite: http://resourcegenerator.gov.auInnovation and Business Industry Skills CouncilWebsite: http://www.ibsa.org.auComprehensive range of genericand sector specific trainingresources is available - refer tothe ATP catalogue. (Note:replaced by TVET Australia from7/8/06)National network for educationalresources. (Note: replaced byTVET Australia from 7/8/06)National network for educationalresources.Provides trainers and assessorswith access to information aboutunits of competency, qualificationsand learning resources across arange of industries.National contact for information onBSB07 V4.0 & V5.0 BusinessServices Training Package andsupporting resourcesTraining Package BSB07 V4.0 & V5.0Queensland Transition Guide Version 4.0. June 2011© The State of Queensland (Department of Education and Training) 2011 Page 39