BBVA in 2012

21 The most relevant aspect is the positive performance of on-balance-sheet customer funds, i.e.customer deposits plus promissory notes, in practically all geographical areas where BBVA operates,and above all from the retail segment.As of 31-Dec-2012, BBVA managed a volume of €298 billion in customer deposits, excluding promissorynotes, which means growth of 3.7% year-on-year. These balances have grown each quarter of 2012 inboth the domestic and non-domestic sectors, fueled by the strong performance in the typical headingsof the retail segment, i.e. current and saving accounts and time deposits. Consequently, and despite thedifficult economic environment, BBVA continues to demonstrate its great capacity to gather customerfunds thanks to the high capillarity of its commercial network.22 82 Group financial information