BBVA in 2012

4 Gross incomePositive performance in income from fees and commissions, which totaled €4,353m, an increase of8.0% on the figure for 2011. This result is underpinned by expanding activity in emerging economiesand also the incorporation of Garanti. It is worth noting that this good result came despite newregulatory limitations in some geographical areas and the economic weakness in developedcountries.Net fees and commissions(Million euros)2012 Δ% 2011 2010Mutual funds, pension funds and customer portfolios 529 1.2 522 551Banking services 3,825 9.0 3,509 3,482Collection and payment services 1,097 8.4 1,012 1,059Credit and debit cards 1,155 14.3 1,010 935Securities 583 7.6 542 551Contingent liabilities and back-up lines 538 14.3 471 410Other fees and commissions 451 (4.8) 474 528Net fees and commissions 4,353 8.0 4,031 4,034NTI for the twelve months of 2012 amounted to €1,767m, up 19.3% year-on-year, due mainly to theinclusion of capital gains from buybacks of securitization bonds and subordinated debt in the secondand fourth quarters, respectively.Revenue from dividends amounted to €390m, 30.6% down on the figure posted 12 months earlier.This heading basically includes the remuneration from the Group’s stake in Telefónica (temporarilysuspended until November 2013) and, to a lesser extent, the dividends collected in the Global Marketsarea.Income by the equity method which, basically, includes BBVA’s stake in CNCB, amounts to a total of€727m, 22.1% up on the figure for the same period in 2011.Other operating income and expenses amounted to €82m. This heading has benefited fromthe positive performance of the insurance business. However, as it also includes the increased70 Group financial information