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BBVA in 2012

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The trend <strong>in</strong> operat<strong>in</strong>g expenses shows the effort made by CIB to conta<strong>in</strong> and control costs. Thishead<strong>in</strong>g grew by only 3.5% over the previous year, despite the substantial <strong>in</strong>vestments made <strong>in</strong>systems and growth plans <strong>in</strong> emerg<strong>in</strong>g economies. As a result, operat<strong>in</strong>g <strong>in</strong>come <strong>in</strong>creased by12.1% year-on-year to €1,878m.61CIB. Efficiency(Million euros at constant exchange rates)Efficiency ratio(Percentage)67Gross<strong>in</strong>comeOperat<strong>in</strong>gcosts2,6302,5342,76728.334.132.170605040302028,334,132,1745 859 88910-88920102011 <strong>2012</strong>2010 2011 <strong>2012</strong>062 CIB. Operat<strong>in</strong>g <strong>in</strong>come(Million euros at constant exchage rates)1,8851,6751,8782000188518001675+12.1% (1) 160014001200100080060040020020102011<strong>2012</strong>0(1) At current exchange rates: +14.9%.Impairment losses on f<strong>in</strong>ancial assets amounted to €191m and show the deterioration <strong>in</strong> the assetquality of certa<strong>in</strong> counterparties due to the current economic downturn. However, the NPA ratiorema<strong>in</strong>s low, at 1.5% at the end of <strong>2012</strong>.Additional <strong>in</strong>formation: Corporate & Investment Bank<strong>in</strong>g205

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