BBVA in 2012

Highlights• The Bank has been recognized as the “Best Trainer of Chinese Professionals” by the prestigiousassociation China Club. The award recognizes the Group’s work to attract talent in the Asiancountry.• The appointment of Mehmet Sezgin, formerly from Garanti, as global director for Means ofpayments at BBVA led to new projects being started. These initiatives are focused on increasingthe profitability of the POS network, as well as increasing the penetration of contact-lesspayment channels, where Garanti is an international benchmark.• BBVA has obtained authorization from the United Arab Emirates Central Bank to opena representative office in Abu Dhabi where it will serve large corporate and institutionalclients. This office represents BBVA’s entry into the Middle East and will provide supportmainly to global businesses. Furthermore, the Group has transformed the representativeoffice it has had in Taiwan since 2006 into a commercial branch. This country is consideredas one of the most important markets and a key springboard for BBVA’s expansion plans inAsia.• Garanti successfully completed the biggest Eurobond issue (USD 1,350m) with the lowestcoupon by a Turkish bank. While European financial markets have gone through anextraordinarily difficult period, international investors are looking to credit markets in emergingcountries and have placed a great deal of confidence in the bank and the Turkish financialsector as a whole.• The most relevant awards and recognitions received are outlined below:– Garanti was one of the first Turkish companies to receive an Investors in People (IIP)certification, rising from “Silver” in 2009 to “Gold” status in 2012. This makes it one of the 615companies with this status out of a sample of over 24,000. The award recognizes the valuesthat it shares with BBVA: superior customer-centric management, a highly qualified team,and efficient management of the organization.– Garanti was named “Best Turkish Bank”, “Best Central European and Eastern EuropeanBank” and “Best Turkish Trade Finance Bank” by Global Finance. It was also recognized as“Best Turkish Bank” by Euromoney, and is the only bank in Turkey to receive awards in fivedifferent categories.– The outstanding management of Garanti was awarded three new international recognitionsin the fourth quarter of 2012. First, it has been chosen “Best Bank in Turkey” for the third yearin a row by The Banker, the magazine specialized in international banking and part of theFT Business Group. Second, in the area of environmental protection, the Carbon DisclosureProject (CDP) has granted the Turkish bank the Carbon Performance Leadership Award.Finally, Garanti’s 2011 Annual Interactive Report received a Platinum Spotlight Award from theLeague of American Communication Professionals.– Likewise, the Garanti’s MoneyCard loyalty program has been named “Visa Best CustomerExperience”.– The Garanti Securities subsidiary took the awards for “Best Investment Bank of 2011” grantedby World Finance and “Best Equity House of 2012” by EMEA Finance.– BBVA Portugal has been named for the second year in a row by the magazine Euromoneyas one of the best providers of cash management services for companies in Portugal. Theresults reflect BBVA’s capacity to offer solutions adapted to customer needs in what is anincreasingly competitive and specialized market.• Garanti was chosen together with BBVA by the Chinese company UnionPay as a foundingmember of UnionPay International, a subsidiary created with the aim of expanding thisEurasia157