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BBVA in 2012

BBVA in 2012

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All this is the result of a strategy based around three pillars, i.e. pr<strong>in</strong>ciples, people and <strong>in</strong>novation, onwhich the Group has been build<strong>in</strong>g its competitive advantage for a long time.As for our pr<strong>in</strong>ciples of <strong>in</strong>tegrity, prudence and transparency, they translate <strong>in</strong>to very specificcommitments <strong>in</strong> terms of regulatory compliance, standards of conduct, responsible commercialpractices and effective corporate governance.People are the most important element because they determ<strong>in</strong>e how we carry out our bus<strong>in</strong>ess. At<strong>BBVA</strong>, we work for a better future for people. In <strong>2012</strong> we have carried out many actions <strong>in</strong> the social,scientific and cultural areas, <strong>in</strong>clud<strong>in</strong>g the “Integra Awards” and the “Frontiers of Knowledge Awards”,programs like “Momentum Project”, the Microf<strong>in</strong>ance Foundation and the f<strong>in</strong>ancial literacy programs<strong>in</strong> Lat<strong>in</strong> America, the “Ruta Quetzal”, as well as other important <strong>in</strong>itiatives, such as the aforementioned“Yo soy Empleo”, which we are implement<strong>in</strong>g <strong>in</strong> 2013 and will have a significant social impact.Furthermore, those reassert our constant commitment to the United Nations Global Compact.Innovation and technology are no doubt the key to the future of the f<strong>in</strong>ancial sector. Technologyis transform<strong>in</strong>g the world. Be<strong>in</strong>g competitive <strong>in</strong> this new environment requires a great deal oftransformation, comb<strong>in</strong><strong>in</strong>g the physical and digital worlds, transform<strong>in</strong>g the distribution modelsand generat<strong>in</strong>g new contents, products and services. To do so it is essential to have modern,<strong>in</strong>tegrated, modular and flexible technological platforms <strong>in</strong> place. <strong>BBVA</strong> is one of the few banks thathas embraced this all-around concept. We have one of the most advanced technological bank<strong>in</strong>gplatforms <strong>in</strong> the world. It is already operat<strong>in</strong>g <strong>in</strong> Spa<strong>in</strong>, and also <strong>in</strong> the United States.Our pr<strong>in</strong>ciples, people and <strong>in</strong>novation, comb<strong>in</strong>ed with a diversified bus<strong>in</strong>ess model and very soundfundamentals <strong>in</strong> terms of capital, risks and capacity to generate earn<strong>in</strong>gs, place <strong>BBVA</strong> at the start of anew profit growth cycle <strong>in</strong> 2013.Lastly, I would like to thank the more than 115,000 <strong>BBVA</strong> employees for their effort, and I encouragethem to cont<strong>in</strong>ue work<strong>in</strong>g with the same dedication and enthusiasm that have turned <strong>BBVA</strong> <strong>in</strong>to adifferent bank.And to you, shareholders, thank you very much once aga<strong>in</strong> for your support. I assure you that theGroup will cont<strong>in</strong>ue to work hard to improve every day and build the best universal bank <strong>in</strong> the world.March 1, 2013Francisco González RodríguezLetter from the Chairman7

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