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AugustBank HolidayTravel GuideSaturday 24 August untilTuesday 27 August 2013Whilst most engineering work is completed on time,some projects do overrun by varying amounts of timeat very short notice. For last minute service changes,please visit us atvirgintrains.comThis information affects Virgin Trains servicesover the August Bank Holiday weekend, and mayalso be of use to customers travelling on otherWest Coast Main Line servicesOr nationalrail.co.uk (click on ‘changes to train times’).Or call National Rail Enquires on 08457 48 49 50Most of the work contained within this booklet isin connection with the continued update andimprovement of our network infrastructure.Published July 2013. All details correct at time of going to press.Published by West Coast Trains Limited, subsidiary of the Virgin Rail Group Limited.Registered in England No. 3007940. Registered Office: The Battleship Building,176 Harrow Road, London, W2 6NB.virgintrains.com@virgintrainsvirgintrains

Whilst most engineering work is completed on time, there isa slight possibility that some projects could overrun, sometimesat very short notice.For last minute service changes, please visit us atvirgintrains.comAlternatively you can visit National Rail Enquiries atnationalrail.co.ukOr call 08457 48 49 50 ** Calls to 0845 numbers will cost 2.04 pence per minute, whilstcalls to 0871 numbers will cost 10 pence per minute (at peaktimes) from a BT Landline. Rates from mobile phones, pay phonesand other networks may vary.Welcome to our AugustBank Holiday travel guideContentsPage2 Introduction2 Reserve your seat before you travel3 First Class upgrades3 Off-Peak ticket validityRoute improvements guide4 Saturday 24 August details5 Saturday 24 August route map6 Sunday 25 August details7 Sunday 25 August route map8 Monday 26 August details8 Tuesday 27 August details8 Thanks for your patience9 Download our mobile appvirgintrains.com@virgintrainsvirgintrainsCall costs to phone numbers listed in this booklet:Calls to all numbers starting with ‘0845’ will cost 2.04 pence per minute (at peak times)from a landline. Calls to all numbers starting with ‘0871’ will cost 10 pence per minute (atall times) from a landline. Rates from mobiles, pay phones and other networks may vary.1

Travelling over the Bank Holiday?There may be some changes that could affect your journey . . .At Virgin Trains we’d like you to relax and enjoy your journey withus. So we’ve produced this leaflet to highlight some of the mainchanges that may affect your journey between Saturday 24August and Tuesday 27 August.What are we doing?We’re working hard with Network Rail and all other train operatorsto provide a more robust and reliable railway for you in 2013.The reason we schedule our improvement works during theAugust Bank Holiday weekend is that this is traditionally a quiettime for rail travel across the UK.A little bonus...Off-Peak tickets are valid at any time from Saturday 24 Augustuntil Monday 26 August.Save money and travel on any of our services on an Off-Peakticket. No restrictions, just buy one before boarding.Please speak to a member of the team if you need help or adviceon the day, and please check that your ticket is valid on the routeyou’re travelling.Date Ticket Restrictions First Class UpgradeFriday 23 August Restrictions apply Not availableWe do all we can to keep disruption to a minimum and providegenuine alternative routes where possible. We still want to getyou to your destinations, even if it takes a little longer than usual.Improvement works will be taking place atvarious times between:Saturday 24 AugustSunday 25 AugustMonday 26 AugustOff-Peak tickets validon all trainsOff-Peak tickets validon all trainsOff-Peak tickets validon all trainsAvailable all dayAvailable all dayAvailable all day• Watford Junction and Rugby• Nuneaton and Lichfield Trent Valley• Stockport and Manchester Piccadilly• Wolverhampton and Bescot• Birmingham New Street (Gateway Project)The next few pages of this booklet specify when these workswill take place, but please double check before you travel to see ifthere have been any last minute changes.Other train operators’ services will be running throughout thistime and, where your ticket is permitted, you’re welcome to usetheir trains to travel to your destination if it’s faster or easier.We’d advise you to check with the operator you wish to travelwith first though.Reserve your seat before you travelTuesday 27 August Restrictions apply Not availableUpgrade to First Class from just £10Relax over the Bank Holiday and treat yourself to an upgrade toFirst Class. Between Saturday 24 August and Monday 26 Augustyou can make the most of our wider reclining seats, generouslegroom, increased luggage space and free Wi-Fi. You can alsoenjoy our complimentary offerings of tea, coffee, soft drinks andtasty nibbles.Upgrades to First Class are £15 one way for adults and £5 oneway for children. (If travelling between the West Midlands andLondon, upgrades are only £10 one way for adults). You canpurchase an upgrade from your Train Manager or when youpurchase your ticket.Got yourself a ticket? Then make sure you get yourself a seat too.Take the opportunity to use our seat reservation service whenbuying tickets in advance.2It’s easy and is included free of charge when you buy in advanceat virgintrains.com or call 0871 977 4222 *.3

Here’s our useful day by day guide...Saturday 24 AugustRoute Improvement work affecting Virgin Trains will be takingplace in the following areas:• Nuneaton to Lichfield Trent Valley (from 21.00 onwards)With Network Rail agreeing to start this route improvement workso late in the day, it will only affect the following two services:• 20.35 Manchester Piccadilly to London Euston• 21.00 London Euston to Manchester PiccadillyGlasgowCentralGlasgowCentralPenrith North LakesOxenholme Lake district Penrith North LakesLancasterOxenholme Lake districtSaturday 24 AugustThe diversion via the West Midlands will add approximately 35minutes to your journey.LiverpoolLime StRuncornLiverpoolLime StWigan NorthWesternWarringtonBank QuayRuncornLancasterWigan NorthManchester Western PiccadillyWarringtonBank QuayManchester PiccadillyStations to HolyheadStaffordStations to HolyheadSandwell & DudleyBirmingham New St.LichfieldTrent ValleyStaffordBirmingham Sandwell & DudleyInternationalBirmingham New St.BirminghamInternationalLichfieldTrent ValleyAffected line20.35 Manchester Piccadilly to London Euston21.00 London Euston to Manchester Piccadillyservices onlyAffected line20.35 Manchester Piccadilly to London Euston21.00 London Euston to Manchester Piccadillyservices onlyLondon EustonLondo45

LondoSunday 25 AugustRoute Improvement work affecting Virgin Trains will be takingplace in the following areas:• Watford Junction to Rugby (until 13.00)• Watford Junction to Milton Keynes Central (from 13.00)• Birmingham New Street (Gateway Project)• Stockport to Manchester Piccadilly (until 16.45)With the route to/from London Euston blocked at WatfordJunction all day, we will be starting/terminating all our servicesat Rugby until 13.00, and then at Milton Keynes Central from13.00. If you need to travel to/from London Euston you can takeour hourly West Coast Replacement Shuttle service to/fromBirmingham International via the Chiltern route.As trains are not able to use Stockport station until after 16.45,a revised timetable will operate until then on the Rugby/MiltonKeynes Central to Manchester route. These services will bediverted through the West Midlands and will approach/departfrom Manchester Piccadilly via a local diversion in theWilmslow area.If you're travelling to Stoke-on-Trent please use services on ourLiverpool Lime Street route. These will call additionally at Stokeon-Trentafter being diverted via the West Midlands or Alsager.Virgin Trains rail replacement coaches will operate between:• Wilmslow and Stockport (until 17.00)• Wilmslow and Macclesfield (all day)Other rail companies will be operating rail replacement coachesbetween the following areas:• London Euston and Northampton (London Midland)• Watford Junction and Milton Keynes Central (London Midland)• Stockport, Macclesfield and Stoke-on-Trent(CrossCountry Trains / Northern Rail)Please check with their websites for more details.LiverpoolLime StGlasgowCentralStations to HolyheadRuncornLiverpoolLime StGlasgowCentralVirgin Trains operatingPenrith North LakesOxenholme Lake District Penrith North LakesLancasterWigan NorthWesternWarringtonBank QuayStaffordStations to HolyheadRuncornSandwell & DudleyBirmingham New St.West Coast replacement shuttleRail replacement coachesVirgin Trains operatingRail replacement coachesOxenholme Lake DistrictLancasterWigan NorthWesternManchester PiccadillyWarringtonBank QuayManchester PiccadillyTrain service resumes from 16.15LichfieldTrent ValleyStaffordBirmingham Sandwell & DudleyInternationalBirmingham New St.West Coast replacement shuttleBirminghamInternationalWatford JunctionSunday 25 AugustTrain service resumes from 16.15LichfieldTrent ValleyUntil 13.00From 13.00London EustonAll day railreplacementWatford JunctionF67

Bank Holiday Monday 26 AugustRoute improvement work affecting Virgin Trains will be takingplace in the following areas:• Watford Junction to Leighton Buzzard (until 12.00)• Birmingham New Street (Gateway Project)• Wolverhampton to BescotCheck before you travel with our mobileapp, available free for all smartphonesTake the stress out of travelling over the bank holidays.Download our mobile app for your smartphone and suddenlyyou’ll find a ticket office, information point and departuresboard in your pocket. And best of all, it’s totally free.Until midday Virgin Trains will be operating a reduced serviceinto/out of London Euston, to help ease station capacity issuesat London Euston.Until midday, services on our London Euston to ManchesterPiccadilly route will be reduced to two services per hour in eachdirection. A full service will resume after midday.Throughout the day, we will be operating two services per hour ineach direction on our London Euston to Birmingham New Street/Wolverhampton routes, via Sandwell & Dudley. Some of theseservices will be extended to/from Glasgow Central/Edinburgh.A normal service will operate on all other routes.Tuesday 27 AugustA full timetable will operate to/from London Euston.Thanks for your patienceWe understand how frustrating route improvement work on therailways can be. We just want to say thanks for your patience aswe work with Network Rail to upgrade our routes and bring youeven more of the fast, reliable train services you’ve come to love,every single day of the week.Thanks for travelling with Virgin Trains, and we look forward toseeing you onboard again soon.• Live departures and arrivalsfor all our stations and trains• Buy tickets for any UK train journey• Have tickets delivered straight toyour mobile or to a FastTicketmachine at any of our stations• No card charges or booking feesTo download our free app:text VIRGIN to 88080or visit virgintrains.com/mobileappScan here to downloadour free mobile appTexts charged at standard network rate89