PayPal User Agreement

User Agreement - PayPalPage 17 of 28• An example of a processing error is if you send a payment and it is debited twicefrom your Account.You should regularly log into your PayPal account and review your Account history to ensure thatthere has not been an unauthorized transaction. PayPal will also send an email to the primaryemail address you have provided, in order to notify you of each transaction from your Account.12.3 What are the eligibility requirements?To be eligible for 100% protection for unauthorized transactions, you must notify us within 60 daysafter the unauthorized transaction first appears in your Account history. Otherwise, you will beliable for related losses that occur on day 61 and beyond, if we can prove that we could havestopped the losses had you told us in time. We will extend the 60-day time period if a goodreason, such as a hospital stay, kept you from notifying us within 60 days.For unauthorized transactions from your PayPal Account, notify us as follows:• Use this form to file an unauthorized transaction report in the PayPal Resolution Center, or• Write to PayPal, Attn: Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950, or• Telephone PayPal Customer Service at (402) 935-7733.For unauthorized transactions involving your PayPal Debit Card, notify us as follows:• Log into your Account, go to the “Account Overview” page, select the transaction detailsfor the transaction you wish to dispute and then follow the directions. Please print and signthe completed form, then sent it to us via postal mail (PayPal, Attn: PayPal Debit CardDepartment, P.O. Box 45950, United States) or fax to 303-395-2855.• Telephone PayPal Customer Service at (402) 935-7733.When you notify us, provide us with the following information:• Your name and email address registered to your Account, and• A description of the suspected unauthorized transaction and an explanation as to why youbelieve it is incorrect or why you need more information to identify the transaction, and• The dollar amount of the suspected unauthorized transaction.You should immediately notify PayPal if you believe (a) there has been an unauthorizedtransaction or access to your Account, (b) your password or PayPal Mobile PIN has beencompromised; or (c) your PayPal Debit Card or PayPal Mobile-activated phone has been lost,stolen, or deactivated. If you notify us by telephone, we may request that you send us yourcomplaint or question in writing within 10 Business Days. Please complete the affidavit form andsubmit it online or send it to PayPal, Attn: Error Resolution Department, P.O. Box 45950, Omaha,NE 68145-0950.12.4 What happens after I notify PayPal of a suspected unauthorized transaction?Once you notify us of a suspected unauthorized transaction, or we otherwise learn of one, we willdo the following:• We will conduct an investigation to determine whether there has been an unauthorizedtransaction that is eligible for coverage under this section.• We will complete our investigation within 10 Business Days of the date you notified us ofthe suspected unauthorized transaction (or within 20 Business Days for point of sale orforeign initiated transactions). If we need more time, we may take up to 45 Business Daysto complete our investigation (or up to 90 Business Days for point of sale or foreigninitiated transactions).• If we decide that we need more time to complete our investigation, we willprovisionally credit your PayPal Account for the amount of the suspectedunauthorized transaction. You will receive the provisional credit within 10 BusinessDays of the date we received your notice (or within 20 Business Days for point ofsale or foreign initiated transactions). This will allow you to have use of the money