APC Symmetra RM 4â12 kVA UPS Installation Manual - APC Media

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CHAPTER 4: MESSAGESPowerView Message Meaning Corrective ActionGeneral Fault(continued)Input circuit breakertripped open.The input circuit breaker on the UPStripped open. Input voltage isdisconnected to the UPS.Option 1: If this occurs inconjunction with an overloadcondition, decrease the load andreset the breaker.Option 2: If no overloadcondition exists, reset breaker. Ifit trips open again, call yourcontract service provider or APCTechnical Support.System level fan failed. A cooling fan in the UPS frame failed. Call your contract serviceprovider or APC TechnicalSupport.The RedundantIntelligence Module (RIM)is in control.IIC inter-modulecommunications failed.The MIM failed, and the RIM isfunctioning as the primary intelligencemodule.The communications between the MIMand at least one other module failed.Replace the intelligence module.Refer to module replacementprocedure.Call your contract serviceprovider or APC TechnicalSupport.22
CHAPTER 5: MAINTENANCEServiceIf the UPS requires service, do not return it to the dealer! Follow these steps:1. Review the problems discussed in the Messages chapter to eliminate common problems.2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem!3. If the problem persists, call customer service or visit the APC Internet Website athttp://www.apc.com/support.• Note the model number of the UPS, the serial number, and the date purchased. A technician will askyou to describe the problem and try to solve it over the phone, if possible. If this is not possible, thetechnician will issue a Returned Material Authorization Number (RMA#).• If the UPS is under warranty, repairs are free. If not, there is a repair charge.4. Pack the UPS in its original packaging. If the original packing is not available, ask customer service aboutobtaining a new set. Visit the APC web site at http://www.apc.com/support for customer supporttelephone numbers.5. Pack the UPS properly to avoid damage in transit. Never use polystyrene beads for packaging. Damagesustained in transit is not covered under warranty.6. Mark the RMA# on the outside of the package.23
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APC Symmetra RM4-12 kVA UPSInstalla
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TABLE OF CONTENTSChapter 4: Install
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CHAPTER 1: SAFETY AND GENERAL INFOR
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APC Symmetra RM 4â12 kVA UPS Installation Manual - APC Media