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The US community technology movement 321actively participate in the network increases (Brock, 1994; Civille, 1995). TheInternet makes joining and remaining engaged much easier, and enablesparticipation across space, thereby increasing the potential for a greaternumber of users to join. More importantly, online networks have the capacityto strengthen and enhance place-based community networks, extending thereach of existing community-based organizations and institutions.These two attributes – the openness of the Internet and its capacity tosupport networks – are revolutionizing the way in which individuals, communities,firms, governments, and other institutions and organizations engagewith the rest of the world. To ensure that all people have the skills and accessto participate in the information society is a matter of utmost importance. Butbefore attempting to achieve consensus that this issue must be addressed, wemust first agree on the specific nature of the problemREDEFINING THE PROBLEMWhat exactly is the digital divide? Policy-makers and the media have thus fardefined the digital divide narrowly and incompletely. In short, the technologygap has been defined as a problem of access in the narrow sense of possessionor permission to use a computer and the Internet.This chapter challenges the current popular conception of the digital divide.Access to information technology is increasing at a rapid rate. Although somegroups of people, namely, African Americans, Latinos, and the disabled,remain persistently and disproportionately on the wrong side of the digitaldivide, the gaps between those who have access to IT and those who do notare rapidly closing. Groups that have traditionally been digital “have-nots” arenow making dramatic gains. Gaps between rural and non-rural households andbetween seniors and younger people have begun to narrow. Some divides,such as that between women and men, have disappeared altogether. Indeed,some have proposed thinking about the problem as the digital continuumrather than the digital divide (Lenhart et al., 2003; see table 14.1).And yet the larger problem persists. Inequities remain between those whopossess the resources, education, and skills to reap the benefits of the informationsociety and those who do not. Persistent gaps remain between differentracial and ethnic groups, people with and without disabilities, single anddual parent families, the old and the young, and people with different levels ofincome and education. People on low incomes, and minorities, particularlywhen they reside in inner cities, are among the groups being left behind.Clearly, the digital divide is much more complex than merely a lack ofcomputers. Simplistic solutions have therefore masked, and perhaps evenexacerbated, the larger problem. When we provide people with computers, we
322 Lisa J. Servon and Randal D. PinkettTable 14.1Dimensions of the digital divideIndividuals with InternetHouseholds with (June 2001)computers (%)(June 2001)(%) Dial-up Broadband Any typeGeneral population 56.3 50.5GenderMale 65.5 53.9Female 65.8 53.8GeographyUrban 56.7 51.1Central city 51.5 45.7Rural 55.6 50.5IncomeUnder $15000 83.4 16.7$15,000 – 19,999 31.8 86.4 13.7$20,000 – 24,999 40.1 86.2 13.8$25,000 – 34,999 49.7 85.4 14.6$35,000 – 49,999 64.3 84.1 15.9$50,000 – 74,999 77.7 82.4 17.7$75,000+ 89.6 74.9 25.1Education aLess than high 18.2 5schoolHigh school 39.6 23Some college 60.3 34Bachelors 74.0Postgraduate 79.0RaceWhite 70.7 59.9Black 55.7 39.8Asian American/ 71.2 60.4Pacific IslanderHispanic 48.8 31.6a Data as of August 2000.Sources: Pew Internet and American Life Project Tracking surveys (March 2000 to present) and“The Ever-shifting Internet Population” (April, 2003); NTIA and ESA, US; US Department ofCommerce, using US Bureau of the Census Current Population Survey supplements (February,2001)
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The US community technology movement 321actively participate in the network increases (Brock, 1994; Civille, 1995). TheInternet makes joining and remaining enga<strong>ge</strong>d much easier, and enablesparticipation across space, thereby increasing the potential for a greaternumber of users to join. More importantly, online networks have the capacityto strengthen and enhance place-based community networks, extending thereach of existing community-based organizations and institutions.These two attributes – the openness of the Internet and its capacity tosupport networks – are revolutionizing the way in which individuals, communities,firms, governments, and other institutions and organizations enga<strong>ge</strong>with the rest of the world. To ensure that all people have the skills and accessto participate in the information society is a matter of utmost importance. Butbefore attempting to achieve consensus that this issue must be addressed, wemust first agree on the specific nature of the problemREDEFINING THE PROBLEMWhat exactly is the digital divide? Policy-makers and the media have thus fardefined the digital divide narrowly and incompletely. In short, the technologygap has been defined as a problem of access in the narrow sense of possessionor permission to use a computer and the Internet.This chapter challen<strong>ge</strong>s the current popular conception of the digital divide.Access to information technology is increasing at a rapid rate. Although somegroups of people, namely, African Americans, Latinos, and the disabled,remain persistently and disproportionately on the wrong side of the digitaldivide, the gaps between those who have access to IT and those who do notare rapidly closing. Groups that have traditionally been digital “have-nots” arenow making dramatic gains. Gaps between rural and non-rural households andbetween seniors and youn<strong>ge</strong>r people have begun to narrow. Some divides,such as that between women and men, have disappeared alto<strong>ge</strong>ther. Indeed,some have proposed thinking about the problem as the digital continuumrather than the digital divide (Lenhart et al., 2003; see table 14.1).And yet the lar<strong>ge</strong>r problem persists. Inequities remain between those whopossess the resources, education, and skills to reap the benefits of the informationsociety and those who do not. Persistent gaps remain between differentracial and ethnic groups, people with and without disabilities, single anddual parent families, the old and the young, and people with different levels ofincome and education. People on low incomes, and minorities, particularlywhen they reside in inner cities, are among the groups being left behind.Clearly, the digital divide is much more complex than merely a lack ofcomputers. Simplistic solutions have therefore masked, and perhaps evenexacerbated, the lar<strong>ge</strong>r problem. When we provide people with computers, we