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The network society in Catalonia 239THE USES OF THE INTERNET IN EVERYDAY LIFEStudies on the uses of the Internet have shown that people adapt the Internetto their needs and projects, rather than submitting to the logic of the technology.Thus, the uses of the Internet are an extension and specification of whatpeople do, want, and feel in their everyday lives (Haythornthwaite andWellman, 2002). Our own study in Catalonia has tried to test this hypothesisby asking people to report the activities they regularly perform on the Internet.Table 10.1 shows the findings. Let us emphasize the main results beforebriefly elaborating on their meaning.As in all other studies, electronic mail is the most frequent activity: theInternet is, above all, a medium of communication for all kinds of purposes.There are two leading activities: one is what we could call leisure-orientedactivities, such as surfing without a precise goal or downloading music; theother is searching for information for practical uses, such as consultinglibraries, travel information, or looking for information concerning publicservices or shows in town. A third level of frequency concerns participation inchats.Uses for sociability are less diffused, and shopping on line is minimal.Teleworking or distant education concerns a very small proportion of the userpopulation. It is interesting to observe that the proportion of users looking atpornography is rather moderate (8.8 percent), and sharply differentiated bygender (3 percent of women versus 13 percent of men), and by age (it is highlyconcentrated in the male age group of 20–29 years). On the other hand, usesfor sociability (such as reaching out to friends when people feel “low”) are lessfrequent, and the use of the Internet to organize children or family activities israre. So are uses of the Internet for political purposes.This pattern of Internet use is differentiated by the social characteristics ofthe users. Simplifying our observations, young users (up to 29 years old)display a higher proportion of leisure-oriented activities and participation inchats. Mature professionals tend to use the Internet for their work and forinformation searches, including searching for news. The use of the Internet forpractical purposes, such as accessing public services, increases with age. Andthe youngest users (15–19 years) are those who are most interested in videogames and chats.There are therefore few surprises in our findings: Internet use followspeople’s dominant patterns of behavior, derived from their social characteristics.Teenagers play and chat. Young people are more leisure-oriented thanwork-oriented. The opposite trend is perceived among professionals andhighly educated people. And the older the user, the more important theInternet becomes as a source of help in managing the practical matters ofeveryday life. There are few political uses of the Internet because there is a
240 Manuel Castells et al.Table 10.1Distribution of Internet users according to Internet use (orderedfrom greater to lesser frequency of each use) (percentage againstInternet user total)User intervieweeNo. %Sending and receiving e-mail messages 921 88.6“Net-surfing” (navigation without a specific objective) 597 57.5Consulting libraries, encyclopaedias, dictionaries, 547 52.6atlasesSearching for travel information 483 46.5Downloading music from the web 389 37.4Searching for information on programmed shows 380 36.6Searching for information on public services 378 36.4Searching for information on your city 375 36.1Participating in chat channels or news groups 367 35.3Finding out news in the general press 356 34.3Sending electronic greeting cards 312 30.0Arranging or confirming meetings with friends 311 29.9Downloading software from the web 300 28.9Searching for information on training programs 299 28.8Sending photos of you or your family 265 25.5Searching for information on your professionalassociation 247 23.8Carrying out banking operations 234 22.6Finding out sports news 232 22.3Contacting friends when you are feeling down 223 21.5Searching for information on your own health or that of 204 19.6othersPlaying video games on the Internet 193 18.6Searching for work 171 16.5Reserving trips and accommodation, hiring a car 166 16.0Working from home 135 13.0Buying or reserving tickets to shows 119 11.5Searching for recipes 116 11.2Buying books or music 97 9.3Searching for political or union information 93 9.0Looking at pornography 91 8.8Searching for an apartment 70 6.7Making telephone calls via the Internet 68 6.5Buying other things 60 5.8Participating in online courses 54 5.2Buying computer products 51 4.9Buying food or cleaning products 43 4.1Searching for information on gays and lesbians 30 2.9Participating in or buying at an auction 28 2.7Organizing children’s activities 27 2.6The percentages correspond to affirmative answers against the total of persons respond-Note:ing.
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The network society in Catalonia 239THE USES OF THE INTERNET IN EVERYDAY LIFEStudies on the uses of the Internet have shown that people adapt the Internetto their needs and projects, rather than submitting to the logic of the technology.Thus, the uses of the Internet are an extension and specification of whatpeople do, want, and feel in their everyday lives (Haythornthwaite andWellman, 2002). Our own study in Catalonia has tried to test this hypothesisby asking people to report the activities they regularly perform on the Internet.Table 10.1 shows the findings. Let us emphasize the main results beforebriefly elaborating on their meaning.As in all other studies, electronic mail is the most frequent activity: theInternet is, above all, a medium of communication for all kinds of purposes.There are two leading activities: one is what we could call leisure-orientedactivities, such as surfing without a precise goal or downloading music; theother is searching for information for practical uses, such as consultinglibraries, travel information, or looking for information concerning publicservices or shows in town. A third level of frequency concerns participation inchats.Uses for sociability are less diffused, and shopping on line is minimal.Teleworking or distant education concerns a very small proportion of the userpopulation. It is interesting to observe that the proportion of users looking atpornography is rather moderate (8.8 percent), and sharply differentiated by<strong>ge</strong>nder (3 percent of women versus 13 percent of men), and by a<strong>ge</strong> (it is highlyconcentrated in the male a<strong>ge</strong> group of 20–29 years). On the other hand, usesfor sociability (such as reaching out to friends when people feel “low”) are lessfrequent, and the use of the Internet to organize children or family activities israre. So are uses of the Internet for political purposes.This pattern of Internet use is differentiated by the social characteristics ofthe users. Simplifying our observations, young users (up to 29 years old)display a higher proportion of leisure-oriented activities and participation inchats. Mature professionals tend to use the Internet for their work and forinformation searches, including searching for news. The use of the Internet forpractical purposes, such as accessing public services, increases with a<strong>ge</strong>. Andthe youn<strong>ge</strong>st users (15–19 years) are those who are most interested in videogames and chats.There are therefore few surprises in our findings: Internet use followspeople’s dominant patterns of behavior, derived from their social characteristics.Teena<strong>ge</strong>rs play and chat. Young people are more leisure-oriented thanwork-oriented. The opposite trend is perceived among professionals andhighly educated people. And the older the user, the more important theInternet becomes as a source of help in managing the practical matters ofeveryday life. There are few political uses of the Internet because there is a