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Labor in the network society 185include many assembly, shipping, light-industrial, and clerical positions,which, combined, still account for over half the employment in temporaryagencies in the region. Temporary employees, however, also include highlyskilled technicians, engineers, and computer professionals, who are the mostrapidly growing segment in the temporary help industry and form the core ofworkers placed through many other types of private-sector intermediaries.The four most prominent types of private-sector intermediary that exist inthe Valley are the following:Temporary help firms: These are the most visible and well-known type ofintermediary, and the number of firms and the number of people employed inthese firms have grown dramatically in recent years. Between 1984 and 1998,for example, employment in temporary agencies grew by 174 percent, whiletotal employment grew by 26 percent. More importantly, temporary help firmshave become increasingly integrated into the human resource practices ofmany high-tech firms, entering into long-term contracts, providing managementand recruiting staff on the work site of client firms, and providing a varietyof other value-added management and administrative services for agrowing sector of the workforce.Consultant brokerage firms: Though somewhat less well known, contractoror consultant brokerage firms play a critical role in the regional labor market,particularly at middle and upper levels of the occupational structure.Contractor brokers are very similar to temporary help firms in that they recruitprofessional contractors for temporary positions in firms in the area. They aredistinct from typical temporary help firms in that they specialize in moreskilled positions, they recruit often for permanent positions as well as contractpositions, and will place contractors who are incorporated or prefer to remainself-employed. One of the most comprehensive directories of recruiting firmslisted more than 800 firms in the Silicon Valley area in 1999. 4Web-based job sites: This category of private-sector intermediary has mushroomedsince 1994. The largest job sites are general-purpose national sites,such as monster.com and hotjobs.com, which attempt to cover all occupationalcategories in regional labor markets across the country. Other sites are morespecialized, such as dice.com (Data-processing Independent ConsultantsExchange), or Jobs for Programmers (www.prgjobs.com). Many sites arestand alone, and only have a presence online. Other sites are linked to variousindustry associations and recruiting networks in which the web-based “cybermediary”work is an extension of their other activities.Professional employer organizations (PEOs):These firms provide a variety

186 Chris Bennerof human resource administrative services to firms. They are similar to temporaryhelp firms in that they act as the legal employer of record for employeeswho are doing work for a client firm. They are distinct from temporary helpfirms in that their employees are “permanently” working for the client firm.Typically, the PEO and the client firm have a joint-employer relationship tothe employee. PEOs do not generally actively recruit, but they do provide awider range of additional human resource administrative services for a morecomprehensive range of employees than temporary help firms typicallyprovide. This includes administering benefits packages, providing payrollservices, ensuring compliance with employment regulations, and sharingresponsibility for the management of employees. While PEOs are relativelysmall as a category of intermediaries in Silicon Valley, they are growing veryrapidly. They act as labor market intermediaries in the employment sphere bydeveloping economies of scale in the “business of employment” for a range ofsmall and medium-sized firms.Membership-based IntermediariesA second broad category of labor market intermediaries includes those whoseorganizational base is rooted in the membership of individual employees. Thiscategory includes professional associations, guilds and guild-like associations,and various union initiatives, which have become increasingly prominent inrecent years (Benner, 2003a). The intermediary activities of these organizationsrange from creating job listings and organizing networking opportunitiesto providing skills training and building learning communities. Their strategieshelp to build ties between workers and employers, and shape the nature of thatrelationship in ways that aim to improve the labor market outcomes of theirmembers. Membership-based intermediaries are rooted in particular occupations.The skills, knowledge base, work practices, and labor market experiencesassociated with each occupation provide organizational coherence andshape the structure and activities of the association. Many occupations inSilicon Valley face rapidly changing skill requirements and high levels ofvolatility in employment conditions. In response, these membership associationshave arisen as a means to provide improved career opportunities for theirmembers.Membership-based intermediaries can be thought of as existing on acontinuum, based on the extent to which they actively advocate for theirmembers in the labor market. At one end of the spectrum are professionalassociations, such as the Society for Technical Communication or the HTMLWriters Guild, that act primarily as an information intermediary, providingnetworking opportunities and linkages between employers and workers inparticular occupations and helping to provide guidance on changes in skill

186 Chris Bennerof human resource administrative services to firms. They are similar to temporaryhelp firms in that they act as the legal employer of record for employeeswho are doing work for a client firm. They are distinct from temporary helpfirms in that their employees are “permanently” working for the client firm.Typically, the PEO and the client firm have a joint-employer relationship tothe employee. PEOs do not <strong>ge</strong>nerally actively recruit, but they do provide awider ran<strong>ge</strong> of additional human resource administrative services for a morecomprehensive ran<strong>ge</strong> of employees than temporary help firms typicallyprovide. This includes administering benefits packa<strong>ge</strong>s, providing payrollservices, ensuring compliance with employment regulations, and sharingresponsibility for the mana<strong>ge</strong>ment of employees. While PEOs are relativelysmall as a category of intermediaries in Silicon Valley, they are growing veryrapidly. They act as labor market intermediaries in the employment sphere bydeveloping economies of scale in the “business of employment” for a ran<strong>ge</strong> ofsmall and medium-sized firms.Membership-based IntermediariesA second broad category of labor market intermediaries includes those whoseorganizational base is rooted in the membership of individual employees. Thiscategory includes professional associations, guilds and guild-like associations,and various union initiatives, which have become increasingly prominent inrecent years (Benner, 2003a). The intermediary activities of these organizationsran<strong>ge</strong> from creating job listings and organizing networking opportunitiesto providing skills training and building learning communities. Their strategieshelp to build ties between workers and employers, and shape the nature of thatrelationship in ways that aim to improve the labor market outcomes of theirmembers. Membership-based intermediaries are rooted in particular occupations.The skills, knowled<strong>ge</strong> base, work practices, and labor market experiencesassociated with each occupation provide organizational coherence andshape the structure and activities of the association. Many occupations inSilicon Valley face rapidly changing skill requirements and high levels ofvolatility in employment conditions. In response, these membership associationshave arisen as a means to provide improved career opportunities for theirmembers.Membership-based intermediaries can be thought of as existing on acontinuum, based on the extent to which they actively advocate for theirmembers in the labor market. At one end of the spectrum are professionalassociations, such as the Society for Technical Communication or the HTMLWriters Guild, that act primarily as an information intermediary, providingnetworking opportunities and linka<strong>ge</strong>s between employers and workers inparticular occupations and helping to provide guidance on chan<strong>ge</strong>s in skill

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