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35.10.10 Blood groups of all the staff should be readily available with thenodal officer as also the individual allergy / reaction to specific drugsand medicines such as Penicillin, steroid etc.35.11 Role of control room staff-Officers of the branch should also issue the following set ofinstructions to officers/men in the branch, who handle such tasks :i) The person attending the telephone call must not partwith any information unless he is absolutely sure about theidentity of the caller.ii) Must always enquire about the telephone number of thecaller and then call him back to give the information soughtfor. This will also establish the genuineness of the callsreceived in the control room/D.O.iii) The officers/men on duty during the day and nightshifts must be properly briefed and told thatleaders/activitists of the terrorists outfit such as Lashkar-e-Taiba and others have adopted a new modus-operandi tocollect sensitive information about the Indian SecurityAgencies. The nature of information which may be of interestto the terrorists is :a) Name, address and telephone number of senior officersparticularly those engaged in anti-terrorists operations.b) Details about political leaders and their programmes/movements.c) Movement/deployment of security forces.d) Details about a particular incident.e) Progress in investigation of specific cases, etc.The information on the aforesaid points should not be divulgedto callers whose identity is not properly established.Page 241 of 241