DHF Annual Report 2009 - NT Health Digital Library - Northern ...

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Table 12: Number of NTFC complaints by type in 2009-10Complaints by type 2009-10 2008-09 2007-08Requested service not provided 14 19 15Inadequate or no service 3 9 11Referral 31 9 9Communication/information 2 - -Information wrong/misleading 4 8 -Providers attitude 9 9 5Insufficient or inadequate information 19 17 11Consent not informed/failure to warn 1 1 2Consent not obtained 1 3 1Failure to consult consumer 7 7 8Policy/procedure/standard of practice 6 7 1Processing payments/funding support 10 - -Inadequate/no response to complaint 12 11 4Access to records 1 - 1Cultural appropriateness 1 - 2Privacy/confidentiality 3 5 4Reports 2 4 2Competence 2 2 1Care of child in out of home care 16 9 3Case management 1 2 -Case management coordination 5 - 3Poor response to case management tasks 20 17 6Relationship conflict 5 7 -Administrative practices - 2 1Security - 2 1Accuracy/Inadequacy of records - 2 1Assault - 2 1Illegal practice - - 1Reprisal/retaliation - 1 -Breach of duty of care - 4 -Damage or Injury to persons or property - 2 -TOTAL 175 161 94Please Note: The total number of complaint types indicates that some complaints lodged represent more thanone issue therefore the total number of complaint outcomes may vary as a result.88Department Health and Families
Sentinel Eventsdeath or serious harm to a client has occurred’.In 2004 Australian Health Ministers agreed to the national collection of sentinel event data. The DepartmentTable 13: Sentinel Events Per year and CategorySentinelEventCategoryNumber ofeventsNumber ofevents2008 - 2009 2009 - 2010Sentinel Event Type1 - - Procedures involving the wrong patient or body partresulting in death or major permanent loss of function2 - - Suicide of a patient in an inpatient unit3 - - Retained instruments or other material after surgeryrequiring re operation or further surgical procedure4 - - Intravascular gas embolism resulting on death orNeurological damage5 - - Haemolytic Blood transfusion reaction resulting fromABO incompatibility6 - - Medication error leading to the death of a patientreasonably believed to be due to incorrectadministration of drugs7 - 1 Maternal death or serious morbidity associated withlabour or delivery8 - - Infant discharged to wrong family or infant abduction9 14 27 Unexplained, unexpected death or serious illness ordisability reasonably believed to be preventableMuch of this measurement is undertaken in hospitals, and reporting of this data has three purposes: for transparency to provide important information to patients and consumers who are increasingly conscious to drive improvement by routinely providing information and timely performance feedback to cliniciansand manager.The World Health Organisation suggests that, in order to enhance patient safety, healthcare services need an‘increased ability to learn from mistakes, through better reporting systems, skilful investigation of incidents andresponsible sharing of data’.Sentinel event data is recorded and monitored centrally. All recommendations from investigations are monitoredthrough to completion and evidence is collected to demonstrate implementation.due to improved reporting.Department Health and Families 89
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Visit the department’s website at
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Chief Executive ForewordChief Execu
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10Department Health and Families
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Dr Barbara PatersonCorporate Plan P
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Peter BeirneCorporate Plan Priority
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In comparing data between 1994-98 a
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Aboriginal Health and FamiliesProf.
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Corporate Plan 2009 - 2012Vision, M
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to detect, monitor, report and eval
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PRIORITY ACTION AREA 2Healthy Child
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to parents at key ages i.e. exclusi
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PRIORITY ACTION AREA 3Targeting Smo
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the health effects of smoking from
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PRIORITY ACTION AREA 4Connecting Ca
Page 37 and 38: The Chief Minister’s Youth Round
Page 39 and 40: Created four additional positions i
Page 41 and 42: PRIORITY ACTION AREA 5Safety, Quali
Page 43 and 44: essential to make sure that, wherev
Page 45 and 46: PRIORITY ACTION AREA 6Attract, Deve
Page 47 and 48: Established an Indigenous Nursing a
Page 49 and 50: Implement the Professional Practice
Page 51 and 52: The Integrated Maternity Services C
Page 53 and 54: Radiation Oncology Services
Page 55 and 56: Service Map DetailsDepartment Healt
Page 57 and 58: NT HEALTH FACILITIESDEPARTMENT OF H
Page 59 and 60: Through the East Arnhem Regionalisa
Page 61 and 62: very effective with the Alice Sprin
Page 63 and 64: Across the TerritoryDigital Regions
Page 65 and 66: Our PeopleDepartment Health and Fam
Page 67 and 68: Snapshot of our peopleFigure 1 show
Page 69 and 70: National Indigenous Cadetship Progr
Page 71 and 72: Supporting our PeopleHuman Resource
Page 73 and 74: Managing AggressionAggression Manag
Page 75 and 76: Eliminating bullying and harassment
Page 77 and 78: Graduate ProgramThe Department has
Page 79 and 80: GovernanceDepartment Health and Fam
Page 81 and 82: NT Family & ChildrenAdvisory Counci
Page 83 and 84: Royal Darwin Hospital Medical Evacu
Page 85 and 86: Coronial FindingsThe Coroners Act e
Page 87: NTFC options for a complaint outcom
Page 91 and 92: Human Research Ethics CommitteeThe
Page 93 and 94: Department Health and Families 93
Page 95 and 96: Table 16: Budget by Output groups20
Page 97 and 98: NT Families and ChildrenDepartment
Page 99 and 100: Key Achievementsfurther increases i
Page 101 and 102: Key AchievementsAdditional funds of
Page 103 and 104: The Youth Triage Team was formed in
Page 105 and 106: Youth ServicesThe Northern Territor
Page 107 and 108: Performance Measure2008-09Actual200
Page 109 and 110: Acute CareDepartment Health and Fam
Page 111 and 112: 1. “Due to remoteness, the disper
Page 113 and 114: Figure 5 - Weighted Separations by
Page 115 and 116: There are three types of treatment
Page 117 and 118: 1.2.3.4.Due to remoteness, the disp
Page 119 and 120: HospitalsAlice Springs HospitalTota
Page 121 and 122: Audiologist (visits from Darwin) Ce
Page 123 and 124: Patients requiring services that ar
Page 125 and 126: Health and Wellbeing ServicesDepart
Page 127 and 128: in remote communities. Children are
Page 129 and 130: Key AchievementsMore than 70 facili
Page 131 and 132: Healthy Pregnancy Healthy Baby info
Page 133 and 134: The core clinical and health promot
Page 136 and 137: School Screening Services (SSS)The
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increased access to after-hours med
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Key AchievementsImplemented the NT
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Community Support Services for Frai
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Commenced development and implement
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146Department Health and Families
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Public Health ServicesEnvironmental
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Key AchievementsNo Germs on MeThe
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Figure 13: NT Schedule 8 drug presc
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1. SHBBV 2009-10 data may not be co
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of on-shore detections of exotic Ae
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In July 2009 a National Coordinatio
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Tuberculosis and Leprosy Unitwith a
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1 The Alcohol and Other Drugs Progr
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other drugs nursing position is bas
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Father Flynn FellowshipThe Father F
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Sales of Goods &Services4%Other Rev
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Grants and Subsidies
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CERTIFICATION OF THE FINANCIAL STAT
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Balance SheetNOTE 2010$'0002009$'00
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Cash Flow StatementNOTE2010$’0002
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1. Objectives and fundingThe Depart
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c) Agency and Territory Itemsand eq
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Revenue in respect of Appropriation
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o) ReceivablesReceivables include a
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t) Employee Benefitsmeasured at pre
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3. Comrehensive operating statement
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2010$'0002009$'000Note 6 (cont)Unal
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10 PROPERTY, PLANT AND EQUIPMENT (C
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11c HERITAGE AND CULTURAL ASSETS201
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2010$’0002009$’00017. NOTES TO
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18. FINANCIAL INSTRUMENTS (continue
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18. FINANCIAL INSTRUMENTS (continue
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20. CONTINGENT LIABILITIES AND CONT
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24. SCHEDULE OF TERRITORY ITEMSThe
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Appendix IFunding to External Provi
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Appendix II2009-10 Capital and Mino
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New Works 2009-10Alice Springs Hosp
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Appendix IIILegislation Responsibil
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Appendix IVCouncils, Committees and
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7. Raise community awareness of the
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Northern Territory Family and Child
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Key areas from terms of reference:T
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Australian Manufacturing Workers’
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Members of the Council who left in2
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Meetings:The Committee met in July
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Appendix VEmployment InstructionsDe
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Employment Instruction No.5Medical
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Appendix VIAcronymsAASAustralian Ac
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DHFDepartment of Health andFamilies
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MHSMental Health ServicesMJDMachado
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TBCTBCHTuberculosis CommunityHealth
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