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DHF Annual Report 2009 - NT Health Digital Library - Northern ...

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Coronial FindingsThe Coroners Act enables the Coroner to make recommendations on public health and safety after the deathof a person. Any recommendation that contains a comment relating to an agency must be passed on to theChief Executive (CE) of that agency. Within 3 months after receiving the report or recommendation, the CEis required under the Coroners Act actions taken or to be taken on the Coroner’s recommendations.All recommendations handed down that relate to the Department of <strong>Health</strong> and Families are monitored quarterlyand reported to the CE. Monitoring continues until evidence is provided to demonstrate implementation andsustainability of the improvement activities.A Coronial Inquest may be held at the discretion of the Coroner following an unexpected death. The followingFigure 2: Coronial Findings per year 2003-10Coronial Findings per year 2003 - 2010876543210Acute Care<strong>Health</strong> Protection<strong>Health</strong> Services<strong>NT</strong>FC2003/042004/052005/062006/072007/082008/09<strong>2009</strong>/10<strong>Health</strong> Services & AcuteCareActions in response to Coronial recommendations in <strong>2009</strong>-10 included: Complaints HandlingPeople who use the Department of <strong>Health</strong> and Families services are encouraged through the internet, publicsign posting and brochures to provide feedback and to discuss any concerns about services they receive. Thisservice users have their complaints heard and resolved’.Key elements of the policy are: encouragement by staff of feedback from service users about their services.Department <strong>Health</strong> and Families 85

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