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DHF Annual Report 2009 - NT Health Digital Library - Northern ...

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Eliminating bullying and harassment awareness sessions for managers and staffThis program aims to reduce the number of incidents of bullying and harassment byaddressing the responsibilities of managers, introducing policies and procedures, identifying attended information sessions.Mediation skills for managersThis program supports the Bullying and Harassment Awareness Framework by providingmanagers with practical mediation skills. The skills workshop is an introduction to mediationworkplace. During <strong>2009</strong>-10, 130 managers completed this program across the Territory, anincrease of 91% compared to last year.Dealing with the tough stuffThis one day program provides managers with a set of skills, based on practical positivesituations. Sixty-six participants attended this program.130managerscompletedMediationskills trainingCertificate III in <strong>Health</strong> Support ServicesThis program provides Patient Care Assistants (PCAs) with accredited training, workplaceskills and a high level of competence in the application of these skills within the workplace,staff. The Department continues to support PCAs to undertake this training with 30 PCAscurrently enrolled in the program.Management TrainingEssentials TrainingEssentials of leading people Parts 1 and 2Part 1 of this program focuses on developing skills and providing tools to assist with peoplemanagement. The program covers human resource management delegations, WorkPartnership Plans, communication, legal responsibilities and the relationship betweenleadership and management. A total of 123 staff completed this program. performance. This program was completed by 104 employees.Essentials of managing procurement Parts 1 and 2introduced in <strong>2009</strong>. The programs provide participants with improved understanding andservices. A total of 293 participants have attended the training in <strong>2009</strong>-10.Department <strong>Health</strong> and Families 75

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