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Act Now - The Report of the WCB Legislative Review Panel to the

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5. Operational versus <strong>Legislative</strong> Issues<strong>The</strong> <strong>Panel</strong> is charged with expressing our views on <strong>the</strong> issues presented by stakeholders.Many <strong>of</strong> <strong>the</strong> issues presented by stakeholders are operational or administrative in nature.<strong>The</strong> <strong>Panel</strong> was struck by <strong>the</strong> numerous presentations about advisors for workers,employers, or both. We were <strong>to</strong>ld that stakeholders needed help in dealing with <strong>the</strong><strong>WCB</strong>.<strong>The</strong> <strong>Panel</strong> sees this interest in stakeholder advisors as a symp<strong>to</strong>m <strong>of</strong> a larger problem.Stakeholders should not need help in dealing with <strong>the</strong> administra<strong>to</strong>rs <strong>of</strong> <strong>the</strong> system that is<strong>the</strong>re <strong>to</strong> serve <strong>the</strong>m.<strong>The</strong> <strong>Panel</strong> does not believe that legislative change alone will address <strong>the</strong> manyoperational issues raised by stakeholders. Legislation is a means <strong>to</strong> an end. It can set <strong>the</strong>framework for program entitlement or prohibited actions. A change <strong>to</strong> legislation cannotensure a change in operational attitude. In this regard, <strong>the</strong> <strong>Panel</strong> believes an operationalreview is urgently required. This review should examine <strong>the</strong> <strong>WCB</strong> in light <strong>of</strong> <strong>the</strong> manystakeholder concerns, and also <strong>the</strong> stakeholder compliments, with a view <strong>to</strong>recommending system-wide change in structure, processes, and attitudes.3.0 Workers’ Compensation <strong>Act</strong>sA Summary <strong>of</strong> RecommendationsRecommendation: 2.5 Operational Versus <strong>Legislative</strong> Issues1. It is suggested that an independent review <strong>of</strong> <strong>WCB</strong> operations be conductedimmediately.<strong>WCB</strong> <strong>Legislative</strong> <strong>Review</strong> <strong>Panel</strong> <strong>Report</strong> Page 108 <strong>of</strong> 128December, 2001

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