Annual Report - Insurance Institute of Canada

CanadaAnnual Report20072008

The Insurance Institute of CanadaAnnual Report • 2007 - 2008L’Institut d’assurance du CanadaRapport annuel • 2007 - 2008An n u a l Re p o r t 2007 - 200878

Organization and AimsInsurance Institutes are the educational bodies for the property and casualty business.The first Institute was started in Toronto in 1899. Others followed in Montreal, Winnipeg,and Vancouver. Local Institutes are now established in all provinces.In 1952, all Institutes joined in association with The Insurance Institute of Canada to establisha uniform standard of insurance education and examinations.The Institute sets the syllabus of studies, produces the appropriate Canadian texts, conductsdistance-learning courses, holds national examinations, and elects graduates.The Institute sponsors a competition for original essays, works of research, papers, or articleson subjects related to property and casualty insurance.Local Institutes provide local facilities to students; arrange classroom instruction and studygroups; supervise arrangements for holding the examinations; maintain libraries of insurancetextbooks available on loan to members; support graduates’ societies and public speakingclubs; promote seminars, workshops, and research projects to further efficiency and progressin general insurance.An n u a l Re p o r t 2007 - 200876

Rights, Duties and Responsibilities of MembershipARTICLE VFellow Chartered Insurance Professionals, Chartered Insurance Professionals, Honorary Chartered InsuranceProfessionals, Fellows and Associates (hereinafter referred to as Institute graduates) shall be bound by theterms and conditions of the following Code of Ethics and attendant Disciplinary Procedures. Additionally,any other Member shall not be eligible for election as a Fellow Chartered Insurance Professional or CharteredInsurance Professional should they be found to be in breach of the following Code of Ethics.Code of Ethics:Institute graduates shall, in exercising their professional responsibilities, and in all professional matters,subordinate personal interests to those of the public, the client or employer or the Institute and professionas the case may be.Institute graduates shall not violate any law or regulation duly enacted by any governmental body whoseauthority has been established by law, and no Institute graduates shall knowingly lend themselves, theirnames or their services to any unlawful act of their employer or client.Institute graduates shall not willfully misrepresent or conceal material fact in insurance and risk managementbusiness dealings in violation of any duty or obligation.Institute graduates shall not sign or associate themselves with any letter, report, statement or representation,which they know is false or misleading, or which is prepared in a manner which might tend to be misleadingor to misrepresent the actual situation.Institute graduates shall treat as confidential any information, documents, or papers relating to the businessaffairs of their employer or client and shall not disclose or produce such information, documents or papers,without the consent of the employer or client concerned, except as required to do so by law.Institute graduates shall use due diligence to ascertain the needs of their client or principal and shallnot undertake any assignment if it is apparent that it cannot be performed by them in a proper andprofessional manner.Institute graduates shall not fail to use their full knowledge and ability to perform their duties to their clientor principal.In all dealings graduates shall conduct themselves with dignity and shall avoid conduct which woulddiscredit the profession of insurance or the Institute.In all dealings graduates shall conduct themselves with dignity and shall avoid conduct which would discreditthe profession of insurance or the Institute.77 Th e In s u r a n c e Institute o f Ca n a d a

ContentsSubscribing National Companies 2008 ....................................................................................................................................................................................................2Board of Governors 2007 - 2008 ....................................................................................................................................................................................................................4Board of Governors 2008 - 2009 ....................................................................................................................................................................................................................5Photograph, Board of Governors - Annual General Meeting - October 2008 ..................................................................................................................6Chair’s Address to the 55 th Annual General Meeting - October 2008 ....................................................................................................................................7ReportsAcademic Council Report .................................................................................................................................................................................................................................9National Prizewinners 2007 - 2008 ...........................................................................................................................................................................................................15Registration Statistics (CIP Program).........................................................................................................................................................................................................17Professionals’ Council Report ......................................................................................................................................................................................................................19Treasurer’s Report ................................................................................................................................................................................................................................................26Auditors’ Report ....................................................................................................................................................................................................................................................26Financial Statements .........................................................................................................................................................................................................................................27Regional Reports ..................................................................................................................................................................................................................................................42Western Regional Report ......................................................................................................................................................................................................................43Ontario Regional Report .......................................................................................................................................................................................................................46Quebec Regional Report ......................................................................................................................................................................................................................48Atlantic Regional Report .......................................................................................................................................................................................................................51Minutes of the 55 th Annual General Meeting of The Insurance Institute of Canada .................................................................................................53Award of Merit Recipients ..............................................................................................................................................................................................................................56Honorary Chartered Insurance Professionals .....................................................................................................................................................................................57Past Chairs ................................................................................................................................................................................................................................................................58Adjunct FacultyAuthors and Consultants 2007 - 2008 ..........................................................................................................................................................................................59Tutors and Markers 2007 - 2008.........................................................................................................................................................................................................59Classroom Instructors 2007 - 2008 .................................................................................................................................................................................................60Graduating Fellows ............................................................................................................................................................................................................................................62Continuing Education Graduates...............................................................................................................................................................................................................64Graduating Chartered Insurance Professionals ................................................................................................................................................................................65Associated Local Institutes and Chapters ...........................................................................................................................................................Inside Back CoverPeter G. Hohman, MBA, FCIP, ICD.DPresident andChief Executive OfficerAdministration Offices18 King Street East, 6 th FloorToronto, Ontario, M5C 1C41 Th e In s u r a n c e Institute o f Ca n a d a

Subscribing National Companies 2008Promutuel L’Abitibienne, S.M.A.G.ACE INA InsuranceAlberta Motor Association InsuranceAlgoma Mutual Insurance CompanyAllstate Insurance Company of CanadaAmerican International CompaniesAntigonish Farmers’ Mutual Insurance CompanyAon Re CanadaAon Reed Stenhouse Inc.Promutuel Appalaches - St-FrançoisAviva Canada Inc.AXA Canada Inc. Group of Co.’sAyr Farmers’ Mutual Insurance CompanyBay of Quinte Mutual Insurance CompanyPromutuel Bellechasse, S.M.A.G.Bertie & Clinton Mutual Insurance CompanyBoiler Inspection & Insurance Company of CanadaPromutuel Bois-Francs, S.M.A.G.Brant Mutual Insurance CompanyCAA Insurance Company (Ontario)Canadian Northern Shield Insurance CompanyLa Capitale, Compagnie d’Assurance GénéraleCayuga Mutual Fire Insurance CompanyCGI, Insurance Business ServicesS.M.A.G. de Charlevoix-MontmorencyChubb Insurance Company of CanadaCNA, Canadian OperationsCoachman Insurance CompanyCo-operators General Insurance Company/GroupCrawford and Company (Canada) Inc.Culross Mutual Fire Insurance CompanyThe CUMIS General Insurance CompanyCunningham Lindsey Canada LimitedC.U.R.I.E.Daimler Chrysler InsuranceGroupe Desjardins, assurances généralesPromutuel Deux-MontagnesThe Dominion of Canada General Insurance Co.Dorchester, S.M.A.G.Promutuel Drummond, S.M.A.G.Dufferin Mutual Insurance CompanyEcclesiastical Insurance Office plcThe Economical Insurance GroupENCON Group Inc.Erie Mutual Fire Insurance CompanyPromutuel de L’EstLe Groupe Estrie-RichelieuFederated Insurance Company of CanadaFolksamerica Reinsurance CompanyGeneral Reinsurance CorporationGermania Farmers’ Mutual Insurance CompanyGlengarry Mutual Insurance CompanyGore Mutual Insurance CompanyGrain Insurance & Guarantee CompanyHay Mutual Insurance CompanyHB Group Insurance Management Ltd.Howick Mutual Insurance CompanyING Canada Inc.Promutuel Kamouraska-Côte-Nord, S.M.A.G.Kent & Essex Mutual Insurance CompanyKernaghan Adjusters LimitedThe Kings Mutual Insurance CompanyKingsway Financial Services Inc.L & A Mutual Insurance CompanyLanark Mutual Insurance CompanyLloyd’s UnderwritersLombard CanadaLondon & Midland General InsuranceLotbinière, S.M.A.G.Manitoba Public Insurance CorporationMeloche-MonnexMennonite Mutual Fire Insurance CompanyAn n u a l Re p o r t 2007 - 20082

Subscribing National Companies 2008Metro General Insurance Corporation Ltd.S.M.A.G. de MontmagnyMorris & MacKenzie Inc.Motors Insurance CorporationMunich Reinsurance Company of CanadaThe Mutual Fire Ins. Co. of British ColumbiaNorth Blenheim Mutual Insurance CompanyNorth Kent Mutual Fire Insurance CompanyNorth Waterloo Farmers Mutual Ins. Co.Old Republic Insurance Company of CanadaOxford Mutual Insurance CompanyPAFCO Insurance CompanyPARIS REPartner Re SAPembridge Insurance CompanyPeace Hills General Insurance CompanyPeel Maryborough Mutual Insurance CompanyPeel Mutual Insurance CompanyP.E.I. Mutual Insurance CompanyThe Portage La Prairie Mutual Insurance Co.Promutuel Les Prairies, S.M.A.G.Promutuel RéassuranceRed River Valley Mutual Insurance CompanyPromutuel Riviere-du-LoupPromutuel Rouyn-Noranda-TémiscamingueRoyal & SunAlliance Ins. Co. of CanadaSaskatchewan Government Insurance CanadaSaskatchewan Mutual Insurance CompanyScor Canada Reinsurance CompanySGI Canada Insurance Services Ltd.Promutuel Soulanges, S.M.A.G.South Easthope MutualSSQ, Société d’Assurances GénéralesState Farm Insurance CompaniesThe St. Paul Fire & Marine Insurance Co./TravelersSwiss Re CanadaThe Toa Reinsurance Company of AmericaTowers Perrin ReTrillium Mutual Insurance CompanyL’Unique, Compagnie d’Assurance GénéralePromutuel La Vallée, S.M.A.G.Promutuel Vaudreuil, société mutuelle d’assurance généraleVerchères, S.M.A.G.Wabisa Mutual Insurance CompanyThe Wawanesa Mutual Insurance CompanyWestminster Mutual Insurance CompanyWestern Surety CompanyYarmouth Mutual Fire Insurance CompanyZurich Canada3 Th e In s u r a n c e Institute o f Ca n a d a

Board of Governors 2007 - 2008ChairmanDeputy ChairmanMembership-at-LargePast ChairmanRegional Vice ChairsWestern ProvincesOntarioQuébecAtlantic ProvincesDivisional ChairsAcademicProfessionals’Governors:President andChief Executive OfficerDerek Iles, FCII (ING Insurance), OntarioNoel Walpole, FCIP, ICD.D (The Economical Insurance Group), OntarioChris Fawcus (Aon Reed Stenhouse), OntarioRobert Landry, FCIP, OntarioDarrell Mack, BAC, FCIP (SGI Canada), SaskatchewanNatalie Dupuis, CIP, OntarioRichard Séguin, FPAA (Globex, gestion de risques), QuébecTerry Shea, BBA, CGA, FCIP (PEI Mutual Insurance), Prince Edward IslandLorie Guthrie Phair, CIP, CAIB, CCIB, OntarioBruce MacDonald, MBA, FCIP, CRM (Mardon & Campbell Insurance Brokers Ltd.), British ColumbiaSimon Rinaldi, CIP (AVIVA Insurance Company of Canada), Northern AlbertaAmber Johnson, CIP, CRM (Phoenix Group of Insurance Brokers), Northern AlbertaLeah Strader-Goled, FCIP, CRM (The Co-operators), Southern AlbertaClyde Nobbee, PEng, FCIP, CRM (AXA Pacific), Southern AlbertaAndrew Janzen, BComm, FCIP, FRM, CAIB (Marden & Campbell Ins. Brokers (White Rock) Ltd.), British ColumbiaGraham Haigh, BA, FCIP, CAIB (Gore Mutual Insurance Company), British ColumbiaMuriel Sitter, CIP, CAIB, CRM (Coast Capital Insurance Services), B.C. Vancouver Island ChapterBarb Raison, FCIP (Wawanesa Mutual Insurance Company), ManitobaTed Teterenko, MBA, FCIP (Manitoba Public Insurance), ManitobaBetty Gallant, FCIP, FRM (Economical Insurance Group), New BrunswickCarol Goldsworthy, CIP (TD Insurance), New BrunswickElizabeth Clarke, FCIP (City of St. John’s - Legal Department), Newfoundland & LabradorValerie O’Connell, FCIP, CRM (Anthony & Associates), Newfoundland & LabradorWalter Tingley, CIP (Crawford & Company), Nova ScotiaBrian Houlihan, BComm, MEd, FCIP, CRM (Royal & SunAlliance Insurance Company), Nova ScotiaBruce Pearson, FCIP (Pearson-Dunn Insurance & Financial Services), OntarioSonny D’Agostino, BComm, FCIP (Peel Maryborough Farm Mutual), OntarioMike Downer, BSc, CIP (Marine Insurance Services), OntarioLori Brand, FCIP, CRM (ING Canada), OntarioMukesh (Mike) Pahwa, CAIB, CIP (First Durham Insurance & Financial), OntarioDonna Robinson, CIP (Beament Green LLP), OntarioLarry Watson, CIP, CRM (ING Canada), OntarioBill Duffy, CIP (The Co-operators Insurance Company), Prince Edward IslandRichard Verreault, FPAA (SCM Adjusters Canada), QuébecJeff Estabrooks, LLB, FCIP (SGI Canada), SaskatchewanJennifer Meshka, CIP (SaskPower), SaskatchewanPeter Hohman, MBA, FCIP, ICD.DAn n u a l Re p o r t 2007 - 20084

Board of Governors 2008 - 2009ChairmanDeputy ChairmanMembership-at-LargePast ChairmanRegional Vice ChairsWestern ProvincesOntarioQuébecAtlantic ProvincesDivisional ChairsAcademicProfessionals’Governors:President andChief Executive OfficerNoel Walpole, FCIP, ICD.D (The Economical Insurance Group), OntarioChris Fawcus (Aon Reed Stenhouse), OntarioFrançois Faucher, BAcctg, CA (TD Insurance) QuébecDerek Iles, FCII (ING Insurance), OntarioDarrell Mack, BAC, FCIP (SGI Canada), SaskatchewanBruce Pearson, FCIP, OntarioRichard Verreault, FPAA (SCM Adjusters Canada Ltd.), QuébecTerry Shea, BBA, CGA, FCIP (PEI Mutual Insurance), Prince Edward IslandLorie Guthrie Phair, CIP, CAIB, CCIB (LePhair Associates Ltd.), OntarioJ.R. (Bob) Tisdale, MBA, FCIP, CRM (Pembridge Insurance Company), OntarioAmber Johnson, CIP, CRM (Phoenix Group of Insurance Brokers), Northern AlbertaRobert Katzell, BA, LL.B (Alberta Motor Association Insurance Co.), Northern AlbertaLeah Strader-Goled, FCIP, CRM (The Co-operators), Southern AlbertaClyde Nobbee, PEng, FCIP, CRM (AXA Pacific), Southern AlbertaGraham Haigh, BA, FCIP, CAIB (Gore Mutual Insurance Company), British ColumbiaShaun Sinclair, MBA, FCIP, CRM (Telus Communications Inc.), British ColumbiaMuriel Sitter, CIP, CAIB, CRM (Coast Capital Insurance Services Ltd.), B.C. Vancouver Island ChapterBarb Raison, FCIP (Wawanesa Mutual Insurance Company), ManitobaTed Teterenko, MBA, FCIP (Manitoba Public Insurance Company), ManitobaBetty Gallant, FCIP, FRM (Economical Insurance Group), New BrunswickCarol Goldsworthy, CIP (TD Insurance), New BrunswickPatsy Cooper, FCIP, CCIB, CRM (Wedgwood Insurance), Newfoundland & LabradorSandra Reinders (Sackville Insurance), Nova ScotiaWalter Tingley, CIP (Crawford & Company), Nova ScotiaAndré Fredette, BA, FCIP (Caisse Centrale de Réassurance (CCR)), OntarioSonny D’Agostino, BComm, FCIP (Peel Maryborough Farm Mutual), OntarioMike Downer, AA, BSc, CIP (Marine Insurance Services), OntarioGiuliano Manazzone, FCIP, CRM (Economical Insurance Group), OntarioMukesh (Mike) Pahwa, CAIB, CIP (First Durham Insurance & Financial), OntarioFred VanDine, CIP (Desjardins General Insurance Group), OntarioLarry Watson, CIP, CRM (ING Canada), OntarioPeter Hammill, BBA, CIP (Delong & Associates Inc.), Prince Edward IslandNathalie Lamontagne, PAA, LL.B, ACS (Groupe Promutuel), QuébecNancy Lamontagne, C.d’A.Ass., FPAA, QuébecJennifer Meshka, CIP (SaskPower), SaskatchewanSusan Wallick, CIP (SGI Canada), SaskatchewanPeter Hohman, MBA, FCIP, ICD.D5 Th e In s u r a n c e Institute o f Ca n a d a

Board of Governors Annual General Meeting - October 2008Front Row Sitting: (l to r)Noel Walpole, Derek Iles, Robert Landry, Chris Fawcus1 st Row Standing: (l to r)Susan Wallick, Sandra Reinders, Patsy Cooper, Barb Raison,Richard Séguin, Ted Teterenko, Terry Shea, Natalie Dupuis,Darrell Mack, Lorie Guthrie Phair, Jennifer Meshka,Bruce MacDonald2 nd Row Standing (l to r)Peter Hohman, Mukesh (Mike) Pahwa, Mike Downer,Shaun Sinclair, André Fredette, Nathalie Lamontagne,Amber Johnson, Peter Hammill, Bruce Pearson3 rd Row Standing (l to r)Richard Verreault, Betty Gallant, Graham Haigh, Robert Katzell,Fred VanDine, Clyde Nobbee, Walter Tingley, Muriel Sitter,Henry Miller, Carol Goldsworthy, François Faucher,Sonny D’Agostino, Giuliano Manazzone.Past Chairs attending:1 st row standing: (l to r)R.E. (Bob) Farries, Glenn Gibson, Ian Mair, Sébastien Allard2 nd row standing (l to r)Kenneth Polley, Martin-Eric Tremblay, Lucien Bergeron,H.L. (Skip) SutherlandAn n u a l Re p o r t 2007 - 20086

Chair’s Address to the 55 th Annual General Meeting - October 2008was a very big step and earlier this year we crossed the one-yearmark since the launch of this initiative. All indicators are that thistransition went well. Subsequently we launched our new websiteand brought true e-commerce to our members and stakeholders,significantly enhancing the ease and speed with which ourcustomers do business with us.Our Academic and Regional reports also reference the growinguse of technology in the delivery of our products to our customers.These include both synchronous and asynchronous seminars,distance learning courses and classroom based CIP courses.These advances put the Institute at the forefront of education andlearning today and position us well for the future.Derek Iles, FCIIChairman, Board of GovernorsThe Chairman of The Insurance Institute of Canada has thewonderful opportunity to travel across the country to visit the localinstitutes, first at the regional meetings as Deputy Chairman andsubsequently as Chairman to attend the local convocations.During these visits what becomes readily apparent is the amountof terrific work that local institutes have underway in each province.Institutes are being run in a more strategic way with a clear focuson our three key operating areas: Academic, CIP Society and CareerConnections.Within these key areas we have been targeting specific growthopportunities where we have not yet attracted our potentialparticipation levels. The Regional Reports we received todayrecount our academic outreach, growing Career Connectionsactivity and local CIP Society offerings filled with professionaldevelopment sessions, promotional activity, networking eventsand charitable events for worthwhile causes.This strategic focus has resulted in recent years of increased activityand good success, and I encourage our local institutes to continuewith this approach.At our AGM last October, I focused much of my incoming remarkson technology. It will not come as a surprise to any of you that Iam a big believer in the benefits of this investment.It is rewarding for me to see the recent advances the Institute hasmade in its I.T. development as it continues to grow in importancethroughout the organization. Installing the new CRM platformand moving all local institute databases onto one central systemOur academic offerings on the whole continue to improve andexpand in addition to our technological delivery. A completepackage for a typical CIP course now includes an InstructorGuide, the much-improved course text and the Student Resourceguide. This is a much more complete kit than in years past and toenhance this package further, this fall we began including onlinetutorials with the text and student resource at no additional cost.Last year we began retooling our Fellowship Program, a naturalfollow-on step to the redevelopment of our CIP Program. Afterserving the industry well for many years, the FCIP Program wasready for an update.The Pollara research conducted within the industry helpedguide our FCIP Task Force and our Academic Council withthe development of their recommendations and the Board’ssubsequent approval last fall.An enhanced Fellowship will provide us with the opportunity tore-affirm the FCIP designation as the industry’s most advancedqualification and ensure its redesigned curriculum will meet theeducational needs of the industry’s future leaders.A number of our past chairmen serve on the Fellowship TaskForce and I would like to personally thank these senior industryleaders for contributing their knowledge and expertise to this veryimportant undertaking.Ten years ago on October 29, 1998 The Insurance Institute ofCanada launched the CIP Society. It was an important date inthe history of our organization and over this past decade theSociety has blossomed from a concept and a vision for the futureto a vibrant reality with a membership that exceeds 15,000professionals. Today, the Society offers a broad menu of servicesto its members and has become an integral component of theindustry’s fabric.One of the key mandates of the CIP Society is to promote theknowledge and experience of Institute graduates to consumers.We have ramped up our efforts in this area, particularly over thelast couple of years. Today you will see advertisements promotingAn n u a l Re p o r t 2007 - 20087

Chair’s Address to the 55 th Annual General Meeting - October 2008the value that CIPs and FCIPs bring to the consumer’s experiencein any number of magazines, in newspapers, on communitytelevision statements, movie theatres, hockey arenas, publictransit and so on.As a continuation of our promotional efforts, we were tremendouslyexcited about our first national CIP billboard campaign that ranthis summer from coast to coast in approximately 500 locationsacross 13 cities. It is estimated that our message was seen morethan 2 billion times!Beyond promoting the value of our graduates, the Institute hasalso done work to ensure the industry is prepared for the futuretightening of the employee market. Recruitment, retention andhuman capital issues in general are a prime concern for all sectors.To help our industry forecast its human resource needs into thefuture, the Insurance Institute commissioned a census of thedemographic composition of the industry and earlier this yearpublished and widely promoted the findings. For many it validatedconcerns that we were already intuitively aware of, but it alsointroduced several new issues we had not considered.The findings also underlined the importance of the work theInsurance Institute is undertaking on behalf of the industry toattract new talent into the business by promoting insurance as arewarding career choice for young adults to pursue.This year Institute Ambassadors made 200 classroom presentationsencouraging over 6,000 young adults to pursue a career in ourindustry. We attended 20 teacher conferences reaching morethan 14,000 high school teachers and put into their hands morethan 5,000 Institute-produced curriculum packages that focuson insurance and risk for use in high school classrooms. Wehave also attended a variety of different career fairs putting usin front of more than 42,000 young adults to inform them aboutinsurance careers. Our activity in this area is much increased overprior years.The results of our demographic research have outlined the needfor an updated and broader approach to our Career Connectionsactivity. As a result a new five-year plan is underway that will seeus broaden our current approach from high school studentsprimarily to young adults more broadly, career seekers/changersand people new to Canada. This expanded outreach will assist theindustry attract more newcomers to help offset the looming skillsshortage that our business faces.in office and can appear a little daunting at first. However, onceunderway the time goes by very quickly.As previous Chairmen have stated the convocations create one ofthe fondest memories during your year in office. It is a wonderfulopportunity to celebrate with our members and the industry, thehard work, dedication and new knowledge that our graduateshave acquired. It has been a real honour for me to play a role inthis special time for our newest professionals.With the industry in high gear, a full plate in your own workresponsibilities and with the high level of activity underway at theindustry’s professional arm, it is perhaps not surprising that a yeargoes by very quickly for the Chairman of the Institutes.As I wrap up my term in office, I would like to thank our Board ofGovernors and our Executive Committee for the support they haveprovided me during my year as Chairman. I can tell you that youhave a committed and passionate group of leaders at the helmof the Institutes.I would also like to thank our many volunteers across the countrywho contribute their time to further the mandate of the Instituteand give back for those coming behind them; the courseinstructors, tutors, seminar leaders and the many volunteers whosit on Institute committees and councils. We could not do whatwe do without their help, so my heartfelt thanks indeed.I would also like to thank our staff for their dedication to gettingthe job done for the Institutes. They work cohesively as a teamacross the country in the local institutes and at National, quietlydoing their work behind the scenes and effectively moving theorganization forward.I’ll conclude my remarks by thanking you all for the opportunity toserve as your Chairman and by wishing my successor Noel Walpole,FCIP, ICD.D every success and joy in his year in office. It has beena most rewarding experience and indeed been my pleasure toserve you in this capacity.Yours sincerely,Derek Iles, FCIIChairmanEarlier in my remarks I referenced the Chairman’s opportunity totravel to the local institute convocation ceremonies across Canada.This happens immediately at the outset of the Chairman’s termAn n u a l Re p o r t 2007 - 20088

Academic Council ReportInstructor guides are now available for C12 Insurance on Propertyand C16 The Business of Insurance, to complement these twonewest mandatory course texts. In addition, instructor guides areavailable for all applied professional courses. Work continues tocomplete instructor guides for the remaining mandatory courses.Lorie Guthrie Phair, CIP, CAIB, CCIBChair, Academic CouncilThere has been a great deal of activity, progress and substantivenew initiatives undertaken by the Academic Council this year.Chartered Insurance Professional ProgramA re-edit of the C112 Practical Issues in Claims Management textwas completed in August and the new text edition is currently indistribution for the fall semester.A subject matter expert was sourced for C122 Practical Issues inUnderwriting Management and he is currently reviewing thistext with a report due later this fall. The review, combined withan editorial review, will be used to complete a re-edit of the textto be completed in 2009.All remaining applied professional texts were reprinted as 2008editions as the student resource material, including reviewquestions and sample exam questions, was moved to theaccompanying student resource guides.To assist students who are considering registering for the advancedor management-level applied professional courses, there isadditional comment in the 2008-2009 CIP Syllabus that alertsthem to the assumption of knowledge of policy forms in thesecourses. Students are thereby reminded of the recommended priorcourses before registering for the higher level applied professionalcourses.The 2007 edition of C12 Insurance on Property for common lawprovinces was available in fall 2007. The separate English C12Quebec edition was available for fall 2008. Translation will becomplete later in fall 2008 with a French C12 Quebec text availablefor the January 2009 semester.Editing work is complete for the C14 Automobile Insurance—Part 1British Columbia text and the text is now in distribution. Attentionwill now turn to the C14 texts in other provinces with priority onC14 Manitoba and C14 Saskatchewan. A new French edition ofC14 was available for Quebec for spring 2008.Student resource guides are available for all applied professionalcourses as well as C12 Insurance on Property. The next phase ofthis project will focus on the other mandatory courses. By January2009, student resource guides will be completed for C11 Principlesand Practice of Insurance and C16 The Business of Insurance.Resource guides for C13 Insurance Against Liability and for thevarious C14 Automobile Insurance – Part 1 courses will follow.Student resource guides are available in French for the threeEssentials-level applied professional courses (C110, C120, C130)and translation work continues on remaining guides.Effective August 1, 2008, student resource guides were combinedwith the accompanying applied professional text as text kits(mandatory for English texts) and this change is noted in thecurrent CIP Syllabus.With contributions from a Canadian subject-matter expert, twostudies have been developed for a new Canadian marine text andthey are being reviewed. Further material has been promised butcompletion of the project is not expected within the next year. Asit relates to C55 Marine Claims, permission has been received fromthe Chartered Insurance Institute to copy text material allowingavailability of this course and examinations for interested students.This information is noted in the current CIP Syllabus.Web-based ProgramsOn-line tutorials are now available in English for all mandatoryand applied professional courses (C14 Automobile Insurance– Part 1 Ontario is available and additional C14 courses are indevelopment). On-line tutorials are available in French for all buttwo applied professional courses (C121 Advanced Underwritingand C132 Practical Issues in Broker Management) and twomandatory courses (C14 Automobile Insurance – Part 1 and C16The Business of Insurance). These remaining tutorials are also indevelopment.With the strategy to include on-line tutorials with the purchaseof a student resource guide and the mandatory inclusion of thestudent resource guides in text kits, there has been a large numberof on-line tutorial registrations since August 1.The Web conferencing platform continues to provide virtualclassroom opportunities to remote students in a growing numberof local institutes across the country. For September 2008, there areeight CIP classes that will include web conferencing, including twototally on-line classes scheduled. The web conferencing platformwill continue to be enhanced to add learning tools for studentstaking CIP courses via distance learning.9 Th e In s u r a n c e Institute o f Ca n a d a

Academic Council ReportExaminationsRegistration numbers for the CIP program declined somewhatover last year. Registrations for the December 2007 session weredown 2.8% from the previous December, April 2008 registrationswere down 2.6% and the July 2008 registrations were up 2% overthe previous year. Overall, for the three exam sessions combined,registrations were down 1.7 % from last year. The registrationnumbers were anticipated and correspond to the leveling effectfollowing previous increases in registrations as large numbersof students in the prior CIP program enrolled to complete theprogram with more than two electives.When textbooks are updated and reprinted, it is standard operatingprocedure to ensure the examination questions cover topics thatcan be answered from both textbooks as there are routinelyrewrites and deferrals that last for up to three subsequent examsessions. These students will have studied the former version ofthe text and are not expected to purchase and become familiarwith the newer version.There was some angst among students as the December 2007exam session approached and students became aware of thesignificant differences between the former and latest editions oftexts for both the C12 Insurance on Property and C16 The Businessof Insurance texts. Students were reassured that the examinationswould provide questions so all students could respond based onthe text they had studied from. The results, for the December 2007exam session for both the C12 and C16 courses, were very good,well within the normal range of results for the courses, and were,in fact, higher than several of the previous sessions.There are currently three C12 textbooks available to students: anEnglish Common Law text, an English Quebec Civil Code text anda French Quebec Civil Code text. Previously the material in thetextbooks had been similar and one exam was able to address allthe material in the three texts by providing questions common toall the textbooks as well as choices of questions to accommodatethe differences in material.With the newest revision of the English Common Law textbook inSeptember 2007, and further revisions in place and pending forthe two C12 Quebec texts, the examination has become morecomplex and time consuming to read and understand.As the material in the English Common Law textbook and theQuebec Civil Code textbook differs, it makes sense to have twoseparate exams to address the different material in each text.Students would benefit by writing an exam based solely onmaterial specific to that which they studied. This would eliminatethe challenge for students of complex instructions and allowstudents to focus on answering the exam questions.The C12 Insurance on Property approach of different examinationswill be similar to that for C14 Automobile Insurance – Part 1,where seven different exam versions are created for provincesand regions to accommodate the different material in each ofthe C14 textbooks.The creation of two separate C12 exams, one based on the EnglishCommon Law text and the other on the Quebec Civil Code texts,will start with the December 2008 exam session.Several prior examinations for each course were previously postedon the Institute Web site. These were intended to provide studentswith a sample of the structure, format and values of the exams andquestions. Despite explanations to this effect on the site, studentsroutinely expected to use the prior exams as study aids andfrequently expressed disappointment that the exams containedoutdated information and were not being refreshed.To avoid such confusion, sample exams have been posted toreplace individual course exams. As numerous courses havesimilar examination formats, one sample exam is in some casesillustrative of three, nine and fourteen different courses. As anumber of examinations have somewhat unique characteristics,individual sample exams have been provided for these. The Website also informs students that sample exam questions and modelanswers are included in the Student Resource Guides and selectedtextbook appendices.The examinations for C81 General Insurance Essentials – Part1 and C82 General Insurance Essentials – Part 2 are comprisedof 50 multiple-choice questions, 25 true or false questions and25 matching questions. The style of questions, true or false andmatching, and the nature of some of the questions themselves,is rather elementary and simplistic. While the GIE courses areintended for non-professionals in the industry, the examinationsshould test the knowledge and understanding of students at ahigher educational skill level, more befitting of a certificate froma professional association.Completion of both GIE courses is equivalent to C11 Principles andPractice in the CIP program, though the current nature of the GIEexaminations does not test students’ understanding of the materialto the same level as the CIP courses. GIE courses are also used asstudy materials for licensing in some jurisdictions. The licensingexaminations are comprised of 100 multiple-choice questions anddo not include true or false and matching questions.Beginning with the December 2008 exam session, the GIEexaminations format will be changed to 100 multiple-choicequestions.The full transition to the new CIP program in September 2006focused students’ efforts on five mandatory and three (of nine)applied professional courses, requiring them to complete onlytwo elective courses. With 15 elective courses available, plus thenine applied professional and three marine courses qualifying aselectives, the enrollment in numerous of the electives declinedAn n u a l Re p o r t 2007 - 200810

Academic Council Reportsignificantly. It is now neither time nor cost effective to continueto produce examinations in each of the three sessions for a largevolume of electives with small enrollment numbers in some.The number of elective courses available for registration andexamination in the July exam session has been reduced and thefollowing courses are not available for the July exam sessions. Thisis noted in the current syllabus and students are urged to enroll forthese courses for the December exam session so they have accessto the April exam session should they need a rewrite or deferral.C31 Property Damage AppraisalC35 Insurance Against CrimeC40 Business Interruption InsuranceC43 Specialty LinesC45 Surety BondsC47 ReinsuranceC48 Automobile Insurance – Part 2C49 Insurance Against Liability – Part 2There were three incidences of breaches of the examinationsrules and regulations from the December 2007 exam session. Allthree students were disqualified from the exam and suspendedfor nine consecutive examination sessions. One student chose toappeal the suspension and submitted the fee, however did notfollow up and submit the required information. Consequently, thesuspension of the student was upheld.Two students were found to be in breach of examination rulesand regulations during the July 2008 exam session. The studentswere similarly disqualified from the exam and suspended for nineconsecutive examination sessions. Both students have appealedthe decision and reviews are pending.From time-to-time the Institute undertakes a review of itsexaminations to ensure their quality and validity. Such reviewswere done in 1999 and 2002 by an independent educationalconsultant and applicable recommendations were incorporatedinto the exams. As six years has past since the previous review, asimilar undertaking has been initiated.Several independent educational consultants were sent proposalrequests and The Brondesbury Group was chosen for theExaminations Review. The Brondesbury Group is a research andconsulting firm whose principals have worked with most of thelargest banks and insurers in the world, as well as regional andnational providers of financial services and their regulators.The examinations review process is currently underway andthe review will focus on the five mandatory and nine appliedprofessional courses. Completion of the project is expectedtowards the end of December 2008.We continue to enhance the professional appearance of our finalexaminations by adding the Institute brand to the top of the firstpage. The graphic is of the same nature as that used on all Instituteprofessional and promotional materials, and while it may not havea direct impact on students’ performances on the exam questions,it does enhance the professional appearance of the examinations.The branding has also been added to the answer points that goto markers and they first appeared on the April 2008 versions.Branding of the examination answer booklets is being introducedfor the December 2008 session.Current Fellowship ProgramThere are 3,242 students registered in the Fellowship program. Thenumber of graduates to-date is 190, up 18% from the prior year.The number of Fellowship students enrolled in at least one FCIPcourse from mid-October 2007 to mid-October 2008 is 821.New Fellowship ProgramWork on the curriculum of the new program is progressing accordingto the project schedule. A Curriculum Committee is in place with themandate to confirm course objectives, monitor text developmentand provide feedback based on their extensive industry experience.A strong group of academic consultants have been engaged to workwith industry subject-matter experts in building course material.Examples of topic outlines under review and their source expertsinclude:Strategy• Outline is being prepared with industry input from SubjectMatter Experts.• Academic consultant Dr. Tina Dacin (Queen’s University School ofBusiness) is reviewing supporting materials such as case studiesand exercises.Leadership• Outline being developed by academic consultant, Dr. ZigHancyk, University of Victoria.• Additional input is being received from industry Subject MatterExperts.Finance• Outline being prepared by academic consultant, Dr. Mary Kelly,Wilfrid Laurier University.• Topics will presume a level of understanding of basic financialconcepts. If students have not taken an underlying financecourse, an introductory semester may be considered to preparestudents for level of FCIP discussion.11 Th e In s u r a n c e Institute o f Ca n a d a

Academic Council ReportIntegrated Risk Management• Dr. Georges Dionne (HEC, Montreal; editor of The Journal ofRisk and Insurance) has been engaged as the lead academicconsultant.• Dr. Anne Kleffner (University of Calgary; member of ARIA) hasagreed to provide additional input.Additionally it is envisioned that the new program will include acapstone course that integrates all of the material addressed inthe earlier courses and helps the student grapple with leadershiplevelchallenges.The FCIP Program Review Report was approved by the Board ofGovernors in October 2007 with the following amendment:“The Academic Council and the Executive Committee will lookto provide an alternate prerequisite, that is subject to a veryrigorous requirement, for the new FCIP Program in addition tothe bachelor’s degree prerequisite.”While the primary entry requirement for the FCIP programremains a CIP designation and a university undergraduate degree,the following alternate requirement has been approved by theAcademic Council and the Executive Committee.Alternate requirement for the FCIP program for students who donot have an undergraduate degree:• CIP designation, including the three management-level appliedprofessional courses• College diploma• Five university continuing education courses, as prescribed, toprepare the student for the level of rigour in the new Fellowshipcourses.• Prior to graduation, a further five years of industry experienceat a management level.General Insurance EssentialsDecember 2007 had an increase in registrations of 10% over theprevious year, April 2008 showed an increase of 4% and July 2008registrations were up 33%. For the three exam sessions, the totalregistrations were up 12% from the previous year. Due to thesmall number of registrations from one exam session to the next,and the relatively small numbers of registrants overall (393), theremay be large fluctuations in numbers from session-to-session andyear-to-year, depending on the offering of in-class courses.Current text editions are available in English and French. TheCD-Rom that has accompanied the GIE texts for some years hasAn n u a l Re p o r t 2007 - 200812been discontinued as the material was dated. The texts are nowsupported by an on-line tutorial. This change was made effectiveAugust 1, 2008 and is noted in the 2008-2009 GIE Syllabus.LicensingInstitute study material (GIE and/or CIP) is used for provincial agent/broker and independent adjuster licensing in many provincesand territories. The GIE texts are used for provincial agent/brokerlicensing in five provinces or territories. As well, completion of theGIE Program or C11 Principles & Practice of Insurance satisfies levelone licensing requirement in other jurisdictions.The Claims Professional Series of applied professional courses arein regulations in all provinces for independent adjuster license andincreasingly, the Broker Professional Series of applied professionalcourses are being recognized and approved by regulators intoapplicable levels of agent/broker license.The Alberta Insurance Council (AIC) invited industry commenton proposed changes to agent/broker and adjuster licensingrequirements, including curriculum and examinations forthree levels of license. The Institute submitted a response withrecommendations, including recommendations regarding CIPexamination equivalency.Life License Qualification Program - LLQPLicense candidates must complete an LLQP course through one ofthe approved providers and pass a Certification Exam in order tobe qualified to write the provincial examination. The certificationexam comprises 100 multiple-choice questions over 3 hours, andthe provincial exam comprises 140 multiple-choice questionsover 4 hours.The Institute remains the only provider with LLQP and A&S studymaterial available in both English and French.There are approximately 50 to 55 Certification Exams provided eachyear and approximately 20% of the exams are written in French.The pass ratio hovers around the 55% mark.The project to conduct an audit of the French LLQP examinationremains outstanding pending the sourcing of a qualified subjectmatterexpert.An additional subject-matter expert has been sourced that willexpedite necessary updates of the LLQP text material, startingwith the Part B text that deals with segregated funds, taxation andretirement planning.The Skills ShopThe Skills Shop products currently available include: (a) DistanceLearning: i) Writing at Work ii) Delivering Quality Insurance Service

Academic Council Reportiii) Time Value of Money; (b) Skills Shop Training: Accident BenefitsClaims – Junior and Advanced; (c) On-line: i) Soft Skills Modules ii)World of Risk – available on-line or in mini CD format.A contract with SkillSoft, an international e-learning provider,has been finalized and a new series of soft skill courses are nowavailable for sale to our members at a competitive price. Coursesare grouped by “learning paths” that should assist HR Training andDevelopment staff. There are 38 customized learning streamscontaining over 200 courses. The courses have been approvedfor Continuing Education credits from RIBO and we are pursuingsimilar accreditation from other regulatory bodies.Election of FCIPs and CIPsOf the 190 Fellowship graduates this year, 90 were elected by theExecutive Committee in May, 5 with Honours. I am pleased topresent to the Board of Governors the names of 100 individualsfor election as Fellow Chartered Insurance Professionals whohave successfully completed the requirements of the Fellowshipprogram, 7 who have achieved an Honours standing. Additionally,7 Fellows have completed Continuing Education Certificates.Of the 803 CIP graduates this year, 540 from the December 2007and April 2008 sessions were elected by the Executive Committeein May, 6 with Honours. It is my pleasure as well to present thenames of 263 individuals from the July 2008 session for electionas Chartered Insurance Professionals who have successfullycompleted the requirements of the CIP program, 6 of whom haveachieved an Honours standing.We extend our congratulations to all graduates on their tremendousachievement. To those who have attained the excellence of anHonours’ standing, a special note of congratulations is extended.National prize winners are particularly deserving of specialrecognition for their extra effort and we extend our heartiestcongratulations to them for their accomplishment. Their namesare appended to this report.Academic Council MembersWe greatly appreciate the enthusiasm and dedication of theAcademic Council members, the CIP Sub-committee members,and the FCIP Curriculum Committee members, and the time andeffort they contribute. We extend our thanks to them.The Academic Council members are:Lorie Guthrie Phair, BA, CIPLePhair Associates Ltd.Pickering, OntarioChairPeter Carayannopoulos, Ph.D.Wilfrid Laurier UniversityWaterloo, OntarioJohn Dickinson, BA, FCIPInsurance Corporation of BCNorth Vancouver, British ColumbiaDoug Findlay, BA, CIPRoyal & SunAlliance InsuranceToronto, OntarioSean Forgie, BA, CIP, CFEIBateman ChapmanToronto, OntarioWendy Hayden, BA, FCIP, CRMAON Reed Stenhouse Inc.Toronto, OntarioKaren Heap, BA, FCIP, CRMToronto, OntarioWard Keith, MBA, CIM, FCIPManitoba Public InsuranceWinnipeg, ManitobaGrant Kimball, CIPAngus-Miller Ltd.Saint John, New BrunswickLouis F. LeBel, PAARake Assurances GeneralesMontreal, QuebecKaren Prychitko, MBA, FCIPSGI CanadaRegina, Saskatchewan13 Th e In s u r a n c e Institute o f Ca n a d a

Academic Council ReportThe CIP Sub-Committee members are:Sean Forgie, BA, CIP, CFEICharles Taylor AdjustingToronto, OntarioChairBarry Sweeting, FCIP, CRMFrank Cowan CompanyPrinceton, OntarioRob West, BASc, PEngThe Boiler Inspection and Insurance Co.Toronto, OntarioCindy DuncanBaird MacGregor Insurance Brokers Inc.Toronto, OntarioJacquie McCloy-Pell, FCIPPeterborough, OntarioThe Insurance Institute Staff:Peter Hohman, MBA, FCIP, ICD.D, President and CEOTed Hellyer, FCIP, CRM, Vice President, ProgramsDawna Matton, BA, FCIP, Vice President, OperationsNeil Toffick, MEd, BA, CIP, Registrar and Senior Director,ExaminationsI would like to thank Peter Hohman, MBA, FCIP, ICD.D, Neil Toffick,MEd, BA, CIP, and Ted Hellyer, FCIP, CRM of the Institute staff fortheir assistance and support throughout the year.Respectfully submitted,Lorie Guthrie Phair, BA, CIPChair, Academic CouncilRon Bouwmeister, FCIP, ACSAviva CanadaToronto, OntarioThe Fellowship Curriculum Committee members are:John Phelan, MBA, FCIPToronto, OntarioMike Porter, FCIPVancouver, British ColumbiaRoss Totten, FCIP, CCIBLondon, OntarioRobert Landry, FCIPToronto, OntarioGordon Crutcher, BA, FCIPToronto, OntarioCharles Lawrence, FCIPToronto, OntarioGregg Hanson, BComm, CA, FCIPWinnipeg, ManitobaAn n u a l Re p o r t 2007 - 200814

National Prizewinners 2007 - 2008FellowshipThe Knollys Shield Award(Underwriting Major)Adriana Bergmann-BradHargraft Schofield LtdToronto, ONThe James Richardson Award(Management Major)Tammy WenzelPeace Hills General Insurance CoCalgary, ABThe Robert Fisher Clark Award(Claims Major)Carol ButlerTD Meloche MonnexCalgary, ABThe Risk and Insurance ManagementSociety - Canada Award(Risk Management Major)Elaine LeeJardine Lloyd Thompson CanadaCalgary, ABThe Colin Atkinson Memorial Prize(Underwriting Runner-Up)No CandidateThe Insurance Bureau of Canada Prize(Management Runner-Up)Jonathan StoneTD Insurance Home & AutoSaint John, NBThe Canadian Insurance ClaimsManagers’ Association Prize(Claims Runner-Up)Debra ShniderCGIWinnipeg, MBThe Centenary Excellence Award(Claims Major)Stephen PodkowkaUniversity of Alberta Financial ServicesEdmonton, ABContinuing EducationThe Daphne Mullaly Award(Underwriting Major)Gerald BanksAviva CanadaToronto ONCIP – Open PrizesThe Ralph Sketch PrizeDavid BurbellaManitoba Public Insurance Corp.Winnipeg, MBCGI Adjusters PrizeVictoria StanhopeStanhope Simpson InsuranceHalifax, NSCGI Risk Management Services PrizeJames FoleyCrawford & Company (Canada) Inc.Mississauga, ONThe Honorable Order of Blue Goose International PrizeLucia IgnomirielloThe Co-operatorsCalgary, ABCIP – Restricted PrizesThe Canadian Underwriting Manager’s PrizeVictoria StanhopeStanhope Simpson InsuranceHalifax, NSThe Canadian Independent Adjusters Association PrizeJames FoleyCrawford & Company (Canada) Inc.Mississauga, ONThe Canadian Board of Marine Underwriters PrizeNo candidateThe Reinsurance Research Council PrizeTita MandinEmployers ReinsuranceToronto, ON15 Th e In s u r a n c e Institute o f Ca n a d a

National Prizewinners 2007 - 2008CIP – Five Completed CoursesGerald E. Hackett Memorial PrizeAlyson PaisleyING Canada Insurance CompanyLondon, ONCIP – Full-time ProgramThe Frank Dougan PrizeVinita GoyalHamilton, ONThe Tretiak Memorial PrizeMichelle BlockGrant MacEwan CollegeEdmonton, ABGeneral Insurance EssentialsBobbie Parks AwardThere is a tie this year:Fernanda LimaEncon Group & Priv. Clients ServicesOttawa, ONandTanya BeauchampEncon Group & Priv. Clients ServicesOttawa, ONThe Canadian Association of Insurance Women’s PrizeCarol YuThe Economical Insurance GroupWaterloo, ONCIP – First YearThe Kenneth E. MacLeod PrizeAjay ShuklaYork Fire & CasualtyMississauga, ONThe L.L. Rooke Memorial PrizeCara GouldKings Mutual Insurance CompanyBerwick, NSAn n u a l Re p o r t 2007 - 200816

Registration Statistics (CIP Program)24,00023,00022,000TOTAL REGISTRATION2008 = 17,3052007 = 17,5812006 = 20,2742005 = 20,0302004 = 19,3991,8001,6001,400GRADUATES2008 = 8032007 = 8282006 = 1,7312005 = 1,8742004 = 66621,0001,20020,0001,00019,00080018,00060017,00040016,00020015,00002004 2005 2006 2007 2008 2004 2005 2006 2007 200810,0009,0008,000DISTANCE LEARNING REGISTRATION2008 = 6,3502007 = 6,3962006 = 7,6212005 = 6,9672004 = 7,05620,00018,00016,000IN-CLASS REGISTRATION2008 = 9,2092007 = 9,1952006 = 10,4802005 = 10,9572004 = 10,6167,00014,0006,00012,0005,00010,0004,0008,0003,0006,0002,0004,0001,0002004 2005 2006 2007 20082,0002004 2005 2006 2007 200817 Th e In s u r a n c e Institute o f Ca n a d a

Registration Statistics (CIP and FCIP Program)Fellowship Students by Course (Completed or Registered) – excluding 2007–2008 GraduatesProvince 1 2 3 4 5 6 7 8 9 10 TotalIADQ 58 39 38 20 14 32 20 18 10 9 258IADQ (Region de l’Est) 29 24 10 15 9 12 8 8 8 4 127British Columbia 83 62 44 33 27 26 16 14 6 4 315Manitoba 13 6 17 8 8 10 5 2 3 5 77New Brunswick 27 14 9 7 9 16 5 8 5 2 102Newfoundland 17 10 2 3 1 2 3 3 3 1 45Northern Alberta 61 41 37 23 14 18 11 11 10 5 231Nova Scotia 41 19 7 9 8 13 7 10 3 5 122Ontario 449 233 248 118 104 125 104 91 48 39 1,559Prince Edward Island 4 1 0 0 0 2 1 0 3 0 11Saskatchewan 14 8 6 5 2 6 3 2 4 0 50Southern Alberta 94 49 36 31 31 36 25 16 17 10 345Total 890 506 454 272 227 298 208 183 120 84 3,242Fellowship Graduates By MajorManagement 80Claims 10Underwriting 6Risk Management 92Broker 1Total 189Total Registrations for Each Institute from December 2007 to July 2008 (figures in parentheses refer to 2006–2007)Province CIP Courses G.I.E. Courses Total +/– % ChangeI.A.D.Q. (Région de l’ouest) 1,131 (1,319) 13 (11) 1,144 (1,330) -186 -14I.A.D.Q. (Région de l’est) 408 (449) 0 (2) 408 (451) -43 -10Ins. Inst. of British Columbia 1,640 (1,577) 14 (2) 1,654 (1,579) -75 5Ins. Inst. of Manitoba 470 (561) 22 (20) 492 (581) -89 -15Ins. Inst. of New Brunswick 387 (304) 3 (2) 390 (306) 84 27Ins. Inst. of Newfoundland 133 (145) 0 (0) 133 (145) -12 -8Ins. Inst. of Northern Alberta 955 (1,117) 7 (3) 962 (1,120) -158 -14Ins. Inst. of Nova Scotia 559 (590) 29 (3) 588 (593) -5 -1Ins. Inst. of Ontario 9,590 (9,532) 272 (282) 9,862 (9,814) 48 0Ins. Inst. of P.E.I. 63 (59) 9 (5) 72 (64) 8 13Ins. Inst. of Saskatchewan 724 (582) 0 (0) 724 (582) 142 24Ins. Inst. of Southern Alberta 1,245 (1,346) 16 (14) 1,261 (1,360) -99 -7Total 17,305 (17,581) 385 (344) 17,690 (17,925) -235 -1An n u a l Re p o r t 2007 - 200818

Professionals’ Council Reportwith previous years. The five most important services identifiedby members are: industry trends and issues, legal updates, theADVANTAGE Daily, advanced-level seminars and advertising andpromotion of the designation.• In 2006, we started to ask respondents to indicate their levelof ‘satisfaction’ with the suite of services. We are pleased to seethat satisfaction ratings in 2007 have increased for 15 of the 16services over the prior year.I am pleased to provide this update on the status and activities ofthe CIP Society and the Career Connections Program.MEMBERSHIPBruce MacDonald, MBA, FCIP, CRMChair, Professionals’ CouncilThe CIP Society has seen consistent and steady growth since itsinception in 1998. The total number of members for the 2007/08membership year as at May 31, 2008 is 15,269 members. Thistotal includes 12,096 CIPs and 3,173 FCIPs. The total penetrationof membership (i.e. the total number of members vs. the totalnumber of graduates) is 96%. Membership renewal for the 2008/09membership year is going strong with 90% of members renewedas of August 31, 2008.Member Savings ProgramFor the last four years, we have offered members discounts onapproximately 18 offerings ranging from discounts on computers,fitness clubs, phone services, rental cars and travel plans. Soon tobe released is a more robust program that not only maintains thesecurrent offerings but adds hundreds more discounts on nationaland local offerings that members can personalize and access easilythrough a new web application. With a Fall launch and promotionalcampaign, we are confident that most members will find somethingof interest to meet their needs and save them money.Annual Membership SurveyEach year, the annual survey is an important tool to receivefeedback from the members and to confirm and inform the roleand value of the CIP Society to our members. Data relevant to thelocal Chapters/Institutes is passed along to local managers for theirinformation and action. Highlights from the most recent membersurvey, conducted in November 2007, include:• Almost 90% of member respondents rated their overall level ofsatisfaction with the CIP Society as “Good to Excellent” and, ofthose, the majority were in the “Very Good to Excellent” tiers.• Each year we ask respondents to indicate the level of importanceof the suite of services offered as a benefit of membership. Levelsof importance are up on the majority of services, and consistent• We also asked respondents: As part of the content of AdvantageDaily: the news in brief, how interested are you in receiving newsupdates from international sources? 46% indicated an interestin US issues, 34% for international news, and 29% indicated UKnews.The next benchmarking survey is scheduled for November 2008.PROFESSIONAL DEVELOPMENTPROedge SeminarsThe branding of the graduate professional development seminarprogram continues to be enhanced and communicated to theindustry through our internal efforts to members and througha series of ads in trade publications listing Society seminars andevents.Packaged Seminar Program:Developed Nationally . . . Delivered LocallyTo help local Institutes fulfill their mandate of providing Societymembers with advanced level seminars, the National CIP Societyprovides packaged seminars to augment the seminar delivery atthe local level. (Many local Institutes host more and varied seminarsthan are developed nationally.) To facilitate the development ofthese “packaged seminars” a national seminar sub-committeehas been formed to review and ensure the effectiveness of theprogram. Several new offerings – a half-day seminar on EmergingTrends in D&O and Good Faith – are in development and will beavailable to local Chapters/Institutes within the coming year.Other topics, such as ID theft/Cyber Crime, construction and theenvironment, are in various stages of consideration for futureavailability.Of note is the series of seminars under the CIP Society PROedgebanner that were presented on the Demographic ResearchStudy by the research consultant in nine cities across thecountry between May 27 and June 25, 2008. This series was verysuccessful reaching 412 members and industry stakeholders in aconcentrated period of time.Continuing Professional Development (CPD) ProgramIn 2007, 96 members were registered in the program, and 27members achieved the 100 points in the period January 1, 2006to December 31, 2007 to qualify as ‘Alumni Achievers.’ Recognitionof Alumni Achievers is noted in the Spring issue of the member19 Th e In s u r a n c e Institute o f Ca n a d a

Professionals’ Council Reportnewsletter each year and on-line on the CPD website. Membersare currently recording credits for the period January 1, 2007 toDecember 31, 2008 and will be recognized in spring 2009.Rhind ScholarshipsEach year, there are four (4) $1,000 scholarships available. This year,we were pleased to have nine applications, the most to date. TheRhind Scholarship Selection Committee chose to award $1,000scholarships to the following worthy candidates:1. Hope Bryden, CIP, is enrolled as a part-time student workingtowards her Fellowship and a Bachelor of Business Administrationwith Honours (Major Leadership Studies) at St. Francis XavierUniversity.2. Mariella Dauphinee, CIP is currently pursuing an MBA in Maritimeand Logistics Management on a part-time basis via distanceeducation with the Australian Maritime College/University ofTasmania.3. Carolann Brown is the daughter of CIP Society member T. AnnLondon and is enrolled in the Business – Insurance program atSeneca College.We believe that this column gives the CIP Society an excellentprofile in the industry and positions the Society as activelyengaged in evolving the ethical thinking and practice of ourmembers and the insurance community. As a secondary feature,the articles are loaded onto the CIP Society website in an Ethicssection given the timelessness of such discussions.INFORMATION SERVICESThe ADVANTAGE of membership is the availability of InformationServices for members on a DAILY, MONTHLY and QUARTERLYbasis:ADVANTAGE Daily: the news in briefThis highly favoured member benefit continues to go throughenhancements. Our three pronged approach to content currentlyconsists of:• Canadian News from Canadian Underwriter• North American News from ADVISEN (weekly)• UK & International News from Informa (UK) (daily).4. Samantha Brianne Armstrong Rogers is the daughter of CIPSociety member Amanda Armstrong Rogers and is enteringsecond year of the Business Insurance program at FanshaweCollege.The Scholarships are available to members interested in pursuingfurther education (either the Fellowship program or otherinsurance-related professional development, if not financiallysupported by your employer). As well, there is the possibility ofawarding scholarships to dependents of CIP Society memberswho are pursuing post-secondary education related to the P&Cinsurance industry and/or related financial services.Promotion of the scholarship program has been prominent andtimely in ADVANTAGE Daily, issues of ADVANTAGE Quarterly andon the web site. The annual application deadline for the RhindScholarships is May 31 and notification to scholarship winnerstakes place in July. This fund is sponsored through the proceedsof our affinity partnership with MBNA Canada.PROMOTING PROFESSIONAL ETHICSWe are pleased with the bi-monthly columns that have appearedin Canadian Insurance magazine since May 2007 (more recentissues include April, June and September 2008). From the CIPSociety National Council’s perspective, professional ethics is aboutensuring that our members are able to make the best decisions– ethically, professionally, and credibly, and without conflict ofinterest or suspected motives. With the continued efforts of theEthics Sub-Committee, topics for additional columns are plannedfor publication throughout the next year.An n u a l Re p o r t 2007 - 200820As well, the daily news offers the opportunity to include a calendarof events, Society news and updates.ADVANTAGE Monthly: emerging trends and issuesThis program continues to offer members a growing list of monthlypapers on hot topics providing a detailed discussion of a topicand additional links and resources for members. Contributingauthors include editors from industry magazines and subjectmatter experts. Papers are accessed online in a “hot topics library”which is becoming a one-stop resource providing a starting pointfor members’ research. Further, these papers are also translatedand posted to the French web site. To date the library includes 17trends papers, on topics such as: Directors’ and Officers’ Liability,Indirect Use of Auto, The Growing Pace of Procurement, PunitiveDamages, The Privacy Balance: PIPEDA in 2008, Jesuit Fathers andGlobal Warming.ADVANTAGE Quarterly: the pulse of the industryThe Society’s quarterly newsletter continues to connect membersto their professional association and offers news on the Society,reminders of benefits, profiles of professionals, and a calendar ofevents.PROMOTIONNational Magazine AdvertisingConsumer advertising in magazines is going strong again this year.The call to action in these ads is: “Look for the professional standard:an insurance professional with the CIP designation.”This year’s ad campaign to promote the designations appeared in:

Professionals’ Council Report• Business Publications including Canadian Business and MoneySense magazines as well as in the French publication AffairesPlus. As well, ads were featured in the Globe & Mail’s Report onInsurance and Report on Business.• Consumer Magazines including English ads in Reader’s Digest,Canadian House and Home, Cottage Life and French ads in LesIdees De Ma Maison.The plan for magazine advertising for 2008/09 is as robust as thispast year.Local Advertising InitiativesThis year has been a banner year for promoting the designations toconsumers. Local Institutes and Chapters continued or expandedtheir graduate advertising initiatives in regional and nationalpapers (including: IIBC, IINS, IIPEI, IIO-Conestoga, IIO-Southwestern,and IIO-GTA). Local Institutes and Chapters continued or expandedtheir consumer advertising campaigns (ads on hockey rinks, on TV,on buses, and in magazines) including pilot billboard campaigns inboth IIO-GTA (July-August 2007) and IIBC (February-March 2008).Billboard CampaignsThe success of these two pilot programs led to a full scale nationalbillboard campaign this past summer. This first-ever national CIPdesignation billboard campaign was a success in all thirteen citiesthat participated: Halifax, Moncton, Quebec City, Montreal, Ottawa,Toronto, Hamilton, Kitchener, London, Regina, Calgary, Edmontonand Vancouver. Combined, the campaign consisted of almost 500billboards placed throughout each participating city, allowing theCIP designation to receive nearly two billion public exposuresacross the country during the months of July and August, 2008.The campaign also involved a contest for the insurance industry.Special ads promoting the billboards and the accompanyingcontest were created and ran in the June issues of Thompson’sWorld Insurance News, Canadian Underwriter, Canadian Insuranceand Le Journal de L’Assurance. Insurance professionals wereencouraged to email the Institute (at spotacip@insuranceinstitute.ca) once they saw a billboard and describe the location where theysaw it. In return, they were entered into a contest with a chanceto win many great prizes. In total, over 400 people in the industryentered the contest!Many of the entrants also included comments about the billboardsthey saw. Feedback was overwhelmingly positive, as CIP Societymembers were very proud to see their designation promoted tothe insurance-buying public.10th Anniversary CelebrationsThis year marks an incredible milestone for the CIP Society. Tenyears ago, on October 29, 1998, the CIP Society was launched atan inaugural national teleconference/seminar. Graduates of theInstitute were encouraged to attend the teleconference to receivefree membership for the first year. A little more than 300 membersformed the Society as of that teleconference. We are pleased to beplanning national and local events and opportunities to recognizethe anniversary from October 2008 to October 2009. It will be a yearof “celebrating 10 years of advancing the education, experience,ethics and excellence of our members.”Highlights include a presence for the Society’s anniversary atthe 2008-09 convocations, a national webinar on leadership, thelaunch of a new PROedge seminar coupled with a celebration inlocal Institutes and Chapters, and a commemorative keepsake forCIP Society members.Of particular note is the initiative to create a National LeadershipAwards Program which is well under way and quite exciting. TheCIP Society was formed to provide an organization for graduatesto continue their growth through education and networking. Assuch, we contribute to the development of leaders throughoutthe insurance industry. A celebration of our leadership is consistentwith a celebration of the success of the Society over the past 10years. Therefore, it is fitting that we establish a leadership awardsprogram as part of our overall anniversary strategy.At its September meeting, the CIP Society National Councilapproved a proposal from the Leadership Awards Sub-committeewhich included the following elements for an Annual NationalLeadership Awards program:• The purpose of the awards program is to celebrate leadership byrecognizing CIP Society members who exhibit strong leadershipqualities.• Two categories with criteria have been established to recognizenot only “Established Leaders” but “Emerging Leaders” as well.• The criteria include personal qualities, professional commitmentand accomplishments, as well as industry and communitycontributions and engagement.• In order to ensure an awards program that is truly national inscope, nominations will be considered from four regions: West,East, Ontario and Quebec.• Up to 10 awards may be awarded each year; this numberis based on two awards (one for each category) in each ofthe four regions, plus two additional awards to be awardedat the discretion of the sub-committee when making theirselections.• The sub-committee, acting as the selection committee, reservesthe right to not award a prize if insufficient qualified nominationsare received.• Award recipients will be inducted into the “CIP SocietyLeadership Circle” which will be a growing roster of leaderswithin the Society.21 Th e In s u r a n c e Institute o f Ca n a d a

Professionals’ Council Report• The Awards program will be launched in January 2009.Nominations will be accepted from March 1 to June 1, 2009.Award winners will be notified in the Fall 2009 and will berecognized at the 2009-2010 convocations across the country.There is a plan for high-profile national and local events and anactive promotional campaign to create ‘buzz’ about the anniversarycelebrations and the first National Leadership Awards.We are proud of the progress made to date and the offeringsavailable to CIP Society members. We believe that the programsand services available offer members great value and benefitto their careers and the industry. We endeavour to advancethe education, experience, ethics and excellence of industryprofessionals and are confident that the growth in the last tenyears will set a strong and vibrant vision for the future.CAREER CONNECTIONSHuman capacity issues, including recruitment, successionplanning, education and training, are at the forefront of industryconcerns today. The Institute’s demographic research studydemonstrated that current recruitment levels are not sufficientto meet today’s needs, let alone the pending need to replaceretiring boomers between now and 2017. We anticipate greateropportunities for the Institute’s Career Connections Program in2008-09 and are confident that the foundation we have built isready for the challenge.There are three streams to the overall Career Connectionsprogram:1. Career Connections targets secondary and post-secondaryschool students and graduates and promotes the industry andthe ‘World of Possibilities’ available for careers in the industry.This stream includes:• Career information and promotion – packages includeindustry overview, career profiles, career video; promotionalads and articles in post-secondary school vehicles (studentcalendars, magazines, etc.).seekers to browse and apply to jobs, post their resume andconduct a personalize search.• Feed the Minds of Youth – The Institute’s program in supportof ‘Take Our Kids to Work Day’ complements an insuranceorganization’s participation on the first Wednesday inNovember. This provides an opportunity for the Institute orcompany to host a breakfast or lunch in which the grade ninestudents and their parents come together for a presentationabout insurance in general and about careers in the industry.It allows students to not only learn about what their parentdoes, but how their parent’s role fits in with the biggerindustry picture.Outcomes for 2007-08:• Increased national roster of ambassadors to 181• Greater engagement from ambassadors• Presented 207 classroom presentations nationally(a 239% increase over previous year)• Participated in 48 career fairs nationally• Message and materials reached 50,000 youthOutcomes Expected for 2008-09:• Post-Secondary School Students: We have a four-prongedapproach for 2008-09:• Increasing our presence at more university and collegecareer fairs• Enabling more industry connection for students in collegeswith full-time insurance programs• Promoting our message through traditional post-secondarypromotional vehicles (campus magazines, student newsletters,student daytimers, etc.)• Student Career fairs – interacting with high school, collegeand university students to promote career opportunities ininsurance.• Ambassador school visits – in-class presentations to studentsby industry professionals talking about their career andeducation paths and career opportunities available.• Career Connections website (bilingual) – resource forinformation on careers, includes profiles, company links.• Career Connections Job Site – enabling employers to post aposition and search database of resumes, and students andAn n u a l Re p o r t 2007 - 200822• Connecting with commerce student societies and otherstudent groups, campus career centres, and other avenuesat the post-secondary level to host information nights, lunchand learns, etc.• Secondary School Students: We will continue to grow theprogram through 2008-09. Avenues for growth includecorporate teams of ambassadors, greater involvementin the program in other centres (particularly the westernprovinces), a train-the-trainer program to accommodate thetraining of more ambassadors, and the balanced promotionto teachers to ensure the demand continues in our key targetedcentres.

Professionals’ Council Report• Awareness of the industry/Awareness within the industry:As an outcome of the demographic research study and the2008 spring promotional campaign targeted at the industry,we anticipate greater attention and awareness of the CareerConnections program among the industry.2. Curriculum Connections targets secondary school teachers (ofbusiness, law, math, family studies, life skills, career education),but also teacher associations, boards of education, etc. andpromotes greater understanding and awareness of insurancedefinitions, concepts, and issues such as risk, personal and socialresponsibility, ethics and entrepreneurship. This stream includesthe following activities:• Teacher resources – developing resources that are curriculumspecificlesson plans with tools and discussion points to helpteachers teach and students understand basic insuranceconcepts and related issues of personal risk and socialresponsibility, the business of insurance, and ethics andentrepreneurship.• Teacher conferences and trade shows – offering anopportunity to present our program and resources.• Teacher workshops and presentations – helping teachersunderstand the usefulness of our resources and the ease ofuse and compatibility with curriculum outcomes, as well asopportunities to instruct teachers themselves on insurancetopics to enhance their comfort level with teaching insurancein the classroom.• Partnerships – promoting to teachers through professionaljournals, and liaising with key teacher stakeholder groupsto position the Institute and the program with teacherassociations, boards, department heads and teachers.• Career Connections website (bilingual) – source forinformation, downloads, contest, ambassador requests, etc.Outcomes for 2007-08:• Increased participation in teacher conferences (increased to20 nationally, over 12 mostly in GTA/ON)• Increased number of presentations/workshops (doubled fromprevious year)• Greater outreach to more provinces improves national scope• Sponsorship of key teacher associations and conferences• Message and resources reach more teachers• Distributed double the number of resources this year thanlast year (7,683 in 2007-08)Outcomes Expected for 2008-09:• Greater promotion to teachers and associations in all provinces,with more emphasis on western provinces.• More presentations at the school and board levels thanprovincial association levels.• Continued and enhanced promotion of the existingresources (curriculum-in-a-box, PowerPoint presentations, andmore).• “Ethics IN Business” Contest: The contest will run for a month inthe Fall and Spring and expands to include BC as well as ON.Downloadable PowerPoint presentation of You’re IN Business:Lesson #5 makes it convenient for teachers to engage theirstudents in an ethics discussion focused on a code of conductfor electronic communications.3. Industry Connections promotes the program to industryemployers and Institute members. This year, we directed greaterattention to enhancing program awareness and commitmentamong the subscribers who support the program and thosewho currently work in the industry. This stream includes thefollowing activities:• Program information and promotion – the second annual“Report Card,” providing highlights of the 2007-08 year anda list of ambassadors, was distributed at the Toronto andVancouver ‘Toast our Success’ events and with the summerissue of IQ. Articles in trade publications as well as industrypresentations have enhanced the program’s profile withinthe industry.• Recruitment and training of ambassadors – promotingthe program through Institute publications (like IQ andADVANTAGE Quarterly) encouraging members to becomeambassadors, promoting the program through HRdepartments encouraging the recruitment of ambassadorswithin companies, and conducting on-site presentations andtraining.• Feed the Minds of Youth – as a means of enhancing acompany’s participation in The Learning Partnerships’ TakeOur Kids to Work’ Day.Outcomes Expected for 2008-09:• With the release of the demographic research study and theemphasis on greater recruitment of youth at the secondary andpost-secondary school levels, we anticipate greater awarenessof and value attributed to the Career Connections programwithin the industry. This may provide opportunities for morepresentations at the corporate level as well as additionalemployer support of the ambassador program.23 Th e In s u r a n c e Institute o f Ca n a d a

Professionals’ Council Report• With more opportunities to promote the program with otherindustry trade publications following the release of the researchstudy, we anticipate greater profile in the trade publications.Strategic PlanningSince 2003, the Insurance Institute’s Career Connections Programhas been working to heighten awareness among junior high, highschool and post-secondary students of career opportunities in theinsurance industry. A plan was developed at that time that set theCareer Connections program on the path to its current level ofsuccess including the creation of the career kit with video, the launchof the ambassador program and development of teacher resources.The target audience has been youth aged 14 to 24, with the greatestemphasis on secondary school students (aged 14 to 18). With theseresources now four to five years old, it is necessary to update withnew profiles, up-to-date salaries, and more targeted messaging.In 2008-09 we are implementing our next five-year strategic plan.The objective continues to be about improving the understandingof insurance, illustrating its role in society and encouraging youngadults and career seekers to pursue one of the many skilled professionsavailable in insurance. Target audiences will expand to those aged 14to 44 (including career seekers/changers aged 20 to 35). Messagingand videos and promotional materials will be created to target notonly secondary and post-secondary students, but career seekers/changers too. Reaching this new audience will involve different andmore mainstream media and e-marketing initiatives.Ethics Sub-CommitteeCHAIRLyna Newman, FCIP, CRM, Toronto, ONMEMBERSGlenn Williamson, FCIP, Toronto, ONNadine Austin, FCIP, Toronto, ONMartin Pinney, Kitchener, ONBrad Kuiper, CIP, Aurora, ONPaul Griffin, MBA, CMA, CFP, CLU, CHFC, FCSI, ChP, FLMI, FMA, CFSB,EPC, RHU, PGDip, AGDM, ACS, AIAA, Toronto, ONSeminar Sub-CommitteeCHAIRRoberto Rei, B.COMM, FCIP, CRM, EPC, Toronto, ONMEMBERSStephen Scullion, B. Sc., FCIP, CRM, Dip. Ad. Ed., Kitchener, ONJane (Caragata) McNichol, B. Comm, FCIP, CRM, Toronto, ONMona Krolak, B.A., CIP, CAIB, Toronto, ONRhind Scholarship Sub-CommitteeCHAIRKaren Akeson, CIP, Toronto ONWe are excited about the next evolution in the Career Connectionsprogram and the expanded outreach and use of new media vehicles.IN CONCLUSIONMy thanks to the current CIP Society National Council membersand members of our sub-committees, and my respect for the pastmembers, for their time and enthusiastic contribution to making theNational Council constructive and active to the vitality of the Society.The CIP Society National Council MembersCHAIRBruce MacDonald, MBA, FCIP, CRM, Vancouver, BCMEMBERSKaren Akeson, CIP, Toronto ONMichèle Boulé, B.Sc., FPAA, CRM, Montreal, QCEd Forbes, FCIP, Shelbourne, ONDavid Johnston, FCIP, CRM, North Vancouver, BCSusan Meltzer, BA, CRM, FCIP, Scarborough, ONLinda Murray, FCIP, Moncton, NBLyna Newman, FCIP, CRM, Toronto, ONTammy Norn, CIP, Markham, ONRoberto Rei, B.COMM, FCIP, CRM, EPC, Toronto, ONBob Tisdale, MBA, FCIP, CRM, Markham, ONRichard Verreault, FPAA, Montreal, QCAn n u a l Re p o r t 2007 - 200824MEMBERSEd Forbes, FCIP, Shelbourne, ONDavid Johnston, FCIP, CRM, North Vancouver, BCLeadership Awards Sub-CommitteeCHAIRSusan Meltzer, BA, CRM, FCIP, Scarborough, ONMEMBERSBrian Gough, FCIP, CLA, FCIAA, Bedford, NSJamie Hotte, FCIP, Edmonton, ABJack Lee FCIP, CIB, CRM, Toronto, ONHeather Matthews CIP, CRM, Kitchener, ONPatricia St. Jean, FCIP, Montreal, QCI also extend my thanks to Peter Hohman, MBA, FCIP, ICD.D, TedHellyer, FCIP, CRM, and Margaret Parent, BA, for their guidanceand support.Respectfully submitted,Bruce MacDonald, MBA, FCIP, CRMChair, Professionals’ Council

Professionals’ Council ReportCAREER CONNECTIONS AMBASSADORS CAREER FAIRSTotal New # of Total Total # of # of # of # of SS PS Community # of(as of (as of training (as of Ambassadors Schools Class Students ParticipantsJune September Sessions May who took part Presentations2007) 2007) 2008) in min. 1 eventBritish Columbia 31 2 28 18 12 49 1480 1 4 1 5400Northern Alberta 16 3 1 3 1 1 1 20 1 2000Southern Alberta 11 2 1 3 4 1 9000Saskatchewan 0 0 1 100Manitoba 2 0Nova Scotia 3Newfoundland & Labrador 0 1 200Prince Edward Island 0New Brunswick 0 1 500Regional Summary: 63 4 34 19 13 50 1500 2 11 2 17000Ontario:Ottawa 10 10 4 1 1 30 4 1150Kawartha 0 1 200Cambrian Shield 6 6 1 1 2 50 1 150Northwestern (Thunder Bay) 9 6 3 1 1 25Georgian Bay 0 1 1 20 1 600Toronto 59 5 72 53 30 125 4200 9 5 3 17880Conestoga 18 23 10 2 3 80 2 600Southwest 20 20 12 4 7 120 3 1 3900Hamilton/Niagara 5 1 10 9 8 17 480 2 1 1100Regional Summary: 127 6 147 92 48 157 5005 9 19 5 25580NATIONAL TOTAL 190 10 181 111 61 207 6505 11 30 7 4258025 Th e In s u r a n c e Institute o f Ca n a d a

Treasurer’s ReportAuditors’ ReportThis report is the formal method of accepting and approving theaudited statements for 2007-2008 prepared by BDO Dunwoody,Chartered Accountants. The reports have been examined by theExecutive Committee and subsequently approved by the Boardof Governors for presentation to this meeting.The Insurance Institute enjoyed another successful year turningin an operating surplus in each of its three divisions on strongrevenues and effective expense control by management. Ourinvestment portfolio unfortunately sustained losses this yearafter several years of solid returns, as a result of the very difficultmarkets and economic times. These investment losses were offsethowever by our operating income so overall we finished the yearin good financial health. Membership in the Institutes dipped onlyslightly this year from our all-time highs to 34,321 continuing toshow strong industry participation in the Institutes. CIP Societymembership continued to grow reaching 15,269 members at theoutset of its 10th Anniversary.We would like to record our thanks to employers for their ongoingsupport of the Institutes through their voluntary subscriptions,permitting their staff to participate as resources to the Instituteand as volunteers, and for the continuing encouragement theyprovide to motivate their employees to complete their professionalqualifications.The audited financial statements are self-explanatory and showthat our reserves and operating positions are strong, and I movefor their acceptance and approval at this time.Respectfully submitted,Noel Walpole, FCIP, ICD.DDeputy Chairman, Board of GovernorsTo the Members ofThe Insurance Institute of Canada/L’Institut d’Assurance du CanadaWe have audited the balance sheet of The Insurance Institute ofCanada/L’Institut d’Assurance du Canada as at July 31, 2008 and thestatements of Contingency Reserve Fund, Funds Invested in CapitalAssets, General Operations Fund, Career Connections Fund, Professionals’Society Fund, Revenue and Expenditures General Operations,Revenue and Expenditures Career Connections, Revenueand Expenditures Professionals’ Society and cash flows for theyear then ended. These financial statements are the responsibilityof the Institute’s management. Our responsibility is to express anopinion on these financial statements based on our audit.We conducted our audit in accordance with Canadian generallyaccepted auditing standards. Those standards require that we planand perform an audit to obtain reasonable assurance whether thefinancial statements are free of material misstatement. An auditincludes examining, on a test basis, evidence supporting theamounts and disclosures in the financial statements. An audit alsoincludes assessing the accounting principles used and significantestimates made by management, as well as evaluating the overallfinancial statement presentation.In our opinion, these financial statements present fairly, in allmaterial respects, the financial position of the Institute as at July31, 2008 and the results of its operations and its cash flows for theyear then ended in accordance with Canadian generally acceptedaccounting principles.Chartered Accountants, Licensed Public AccountantsMississauga, OntarioAugust 22, 2008An n u a l Re p o r t 2007 - 200826

Financial StatementsThe Insurance Institute of CanadaL’Institut d’Assurance du CanadaBalance SheetJuly 31 2008 2007AssetsCurrentCash $ 597,310 $ 334,430Short term investments 250,000 -Accounts receivable (p.13, Note 1) 879,694 847,639Instructional materials 194,353 212,094Prepaid expenses 100,320 107,6132,021,677 1,501,776Pension fund (p.15, Note 7) 801,447 337,000Capital assets (p.13, Note 2) 1,548,958 2,037,812Long term investments (p.13, Note 3) 10,581,046 10,437,968Liabilities and Fund Balances$ 14,953,128 $ 14,314,556CurrentAccounts payable (p.13, Note 4) $ 983,318 $ 811,401Deferred revenue (p.14, Note 5) 2,492,695 1,987,975Award FundsInsurance Institute of Canada (p.14, Note 6) 29,817 32,535Local Institutes (p.14, Note 6) 16,607 17,6673,522,437 2,849,578Supplementary retirement benefit plan liability (p.15, Note 7) 503,000 552,5004,025,437 3,402,078Fund balances (p.16, Note 8)Contingency Reserve Fund 1,500,000 1,500,000Funds Invested in Capital Assets 1,548,958 2,037,812General Operations Fund 5,836,458 5,465,639Career Connections Fund 991,825 909,872Professionals’ Society Fund 1,050,450 999,155Approved on behalf of the Board of Governors:10,927,691 10,912,478$ 14,953,128 $ 14,314,556Derek Iles, FCIIChairmanNoel Walpole, FCIP, ICD.DDeputy ChairThe accompanying summary of significant accounting policies and notes are an integral part of these financial statements.27 Th e In s u r a n c e Institute o f Ca n a d a

Financial StatementsThe Insurance Institute of CanadaL’Institut d’Assurance du CanadaStatement of Contingency Reserve FundFor the year ended July 31 2008 2007Balance, beginning of year $ 1,500,000 $ 1,500,000Transfer from General Operations 313,070 828,168Transfer to Funds Invested in Capital Assets- information technology (96,212) (564,375)- build out costs - (10,651)1,716,858 1,753,142Expenditures- FCIP program development (98,224) -- CIP program development (2,165) (3,640)- FCIP program redevelopment (745) (57,380)- FCIP task force retreat (6,906) (3,219)- BCIT program - (100,000)- FCIP frames - (54,137)- Demographic research project (61,925) (18,344)- Demographic research presentation (27,306) -- Speaker fees - (16,422)- Career connections (19,587) -(216,858) (253,142)Balance, end of year $ 1,500,000 $ 1,500,000Statement of Funds Invested in Capital AssetsFor the year ended July 31 2008 2007Balance, beginning of year $ 2,037,812 $ 2,162,289Transfer from General Operations 176,253 17,190Transfer from Contingency Reserve Fund 96,212 575,026Amortization for the year (761,319) (716,693)Balance, end of year $ 1,548,958 $ 2,037,812Statement of General Operations FundFor the year ended July 31 2008 2007Balance, beginning of year $ 5,465,639 $ 4,840,132Transfer to Contingency Reserve (313,070) (828,168)Transfer to Funds Invested in Capital Assets (176,253) (17,190)Transfer from Provincial Institutes 261,198 147,083Excess of revenue over expenditures for the year 598,944 1,323,782Balance, end of year $ 5,836,458 $ 5,465,639The accompanying summary of significant accounting policies and notes are an integral part of these financial statements.An n u a l Re p o r t 2007 - 200828

Financial StatementsThe Insurance Institute of CanadaL’Institut d’Assurance du CanadaStatement of Career Connections FundFor the year ended July 31 2008 2007Balance, beginning of year $ 909,872 $ 685,982Excess of revenue over expenditures for the year 81,953 223,890Balance, end of year $ 991,825 $ 909,872Statement of Professionals’ Society FundFor the year ended July 31 2008 2007Balance, beginning of year $ 999,155 $ 970,362Transfer from Provincial Institutes 2,949 29,519Excess (deficiency) of revenue over expenditures for the year 48,346 (726)Balance, end of year $ 1,050,450 $ 999,155The accompanying summary of significant accounting policies and notes are an integral part of these financial statements.29 Th e In s u r a n c e Institute o f Ca n a d a

Financial StatementsThe Insurance Institute of CanadaL’Institut d’Assurance du CanadaStatement of Revenue and Expenditures- General OperationsFor the year ended July 31 2008 2007RevenueAgents licensing $ 451,285 $ 341,651Distance learning 1,488,874 1,329,245Examination fees 2,675,257 2,480,993Fellowship program 162,877 173,895National subscribers 1,581,925 1,581,426Text fees 2,087,287 1,873,2898,447,505 7,786,499ExpendituresAgents licensing 55,703 40,071Bank charges and investment fees 99,640 106,632Bursaries and prizes 64,019 30,814Business development 464,248 476,037Equipment leasing, maintenance and support 81,680 73,781Examination expenses 198,513 194,330Fellowship program 23,128 16,577Grants to provincial institutes 519,373 398,084Insurance 29,150 21,828Office maintenance and renovation 64,546 82,749Postage 192,937 185,893Printing, stationery 319,565 290,050Professional fees 51,449 54,349Rent and taxes 572,681 800,149Salaries and benefits 4,674,301 4,541,480Technology 127,736 134,500Telephone 55,975 61,941Translation office 3,516 3,469Travel 550,334 432,962Tutors and authors 30,613 36,4108,179,107 7,982,106Less: Recoveries from the Insurance Institute of Ontario (476,745) (761,429)7,702,362 7,220,677745,143 565,822Investment income (loss), net (146,199) 757,960Excess of revenue over expenditures for the year $ 598,944 $ 1,323,782The accompanying summary of significant accounting policies and notes are an integral part of these financial statements.An n u a l Re p o r t 2007 - 200830

Financial StatementsThe Insurance Institute of CanadaL’Institut d’Assurance du CanadaStatement of Revenue and Expenditures- Career ConnectionsFor the year ended July 31 2008 2007RevenueBrainhunters website $ 14,489 $ 16,833National subscribers 656,975 603,448671,464 620,281ExpendituresHigh school program 17,720 10,076Postage 24,103 18,144Printing, stationery 64,320 63,687Promotion 184,754 154,149Salaries and benefits 300,000 225,000590,897 471,056Excess of revenue over expenditures from operations 80,567 149,225Investment income, net 1,386 74,665Excess of revenue over expenditures for the year $ 81,953 $ 223,890The accompanying summary of significant accounting policies and notes are an integral part of these financial statements.31 Th e In s u r a n c e Institute o f Ca n a d a

Financial StatementsThe Insurance Institute of CanadaL’Institut d’Assurance du CanadaStatement of Revenue and Expenditures- Professionals’ SocietyFor the year ended July 31 2008 2007RevenueEconomic benefits $ 16,692 $ 34,941Educational programs 7,758 21,655Memberships 1,337,351 1,062,8371,361,801 1,119,433ExpendituresCouncil expenses 7,115 13,422Economic benefits 136,003 121,151Educational programs 10,992 12,421Membership 12,125 17,164Office expenses 386 160Postage 30,039 31,482Printing, stationery 8,605 9,007Promotion 704,317 636,250Salaries and benefits 400,000 380,004Technology 1,894 720Telephone 4,000 3,9961,315,476 1,225,777Excess (deficiency) of revenue over expenditures from operations 46,325 (106,344)Investment income, net 2,021 105,618Excess (deficiency) of revenue over expenditures for the year $ 48,346 $ (726)The accompanying summary of significant accounting policies and notes are an integral part of these financial statements.An n u a l Re p o r t 2007 - 200832

Financial StatementsThe Insurance Institute of CanadaL’Institut d’Assurance du CanadaStatement of Cash FlowsFor the year ended July 31 2008 2007Cash was provided by (used in)Operating activitiesExcess (deficiency) of revenue over expenditures for the year- General operations $ 598,944 $ 1,323,782- Career Connections 81,953 223,890- Professionals’ Society 48,346 (726)Adjustments to reconcile excess (deficiency) of revenueover expenditures for the year to cash from operations- Pension expense 450,000 511,996- Supplementary retirement benefit plan expense (36,377) 117,427- Unrealized investment (income) loss 914,000 (189,912)- Long term investment income, net (790,523) (750,896)- Changes in non cash working capital balancesAccounts receivable (32,055) (535,370)Instructional materials 17,741 59,180Prepaid expenses 7,293 (78,988)Accounts payable 171,917 (61,474)Deferred revenue 504,720 (158,313)Award funds- Insurance Institute of Canada (2,718) 329- Local Institutes (1,060) 5291,932,181 461,454Investing activitiesPurchases of long term investments, net (266,555) (300,000)Purchase of capital assets (272,465) (592,216)Contingency Reserve project expenditures (216,858) (253,142)(755,878) (1,145,358)Financing activitiesTransferred from Provincial Institutes 264,147 176,602Employer contribution to the Pension Plan (914,446) (951,345)Employer contribution Supplementary Retirement Benefit Plan (13,124) (13,127)(663,423) (787,870)Increase (decrease) in cash and short term investments during the year 512,880 (1,471,774)Cash and short term investments, beginning of year 334,430 1,806,204Cash and short term investments, end of year $ 847,310 $ 334,430Represented byCash $ 597,310 $ 334,430Short term investments 250,000 -$ 847,310 $ 334,430The accompanying summary of significant accounting policies and notes are an integral part of these financial statements.33 Th e In s u r a n c e Institute o f Ca n a d a

Financial StatementsJuly 31, 2008Purpose of InstituteThe Insurance Institute of CanadaL’Institut d’Assurance du CanadaSummary of Significant Accounting PoliciesThe Institute is a non profit organization incorporated under the laws of Canada. TheInstitute is dedicated to providing educational courses and resources to the insurancecommunity. The Institute works in conjunction with the Provincial Institutes to supporttheir delivery of educational programs through the development of a uniform standardof insurance education.The Institute is a non profit organization and, as such, is exempt from income tax.Basis of AccountingRevenue RecognitionShort Term InvestmentsInstructional MaterialsCapital AssetsThe Organization follows the deferral method of accounting. Revenues and expenses arerecorded on the accrual basis, whereby they are reflected in the accounts in the period inwhich they have been earned and incurred, respectively, whether or not such transactionshave been finally settled by the receipt or payment of money.Membership fee revenue is recognized over the term of the membership period. Agentlicensing, distance learning, examination fees and corresponding text fees revenue arerecognized upon completion of the course or event. National subscribers revenue isrecognized over the term of the annual subscription. Fellowship program revenue isrecognized as the service is provided. Other revenues are recognized upon provision ofthe goods or service.Short term investments consist of cashable GIC’s and are recorded at market value, whichapproximates cost plus accrued interest.Instructional materials are stated at the lower of cost and net realizable value. Cost isgenerally determined on a first in, first out basis.Capital assets are recorded at cost less accumulated amortization. Amortization based onthe estimated useful life of the asset is charged directly to Funds Invested in Capital Assetsfrom the date the asset is put in use as follows:Computer equipment and software - 4 years straight line basisLeasehold Improvements - 5 years straight line basisOffice equipment - 4 years straight line basisAn n u a l Re p o r t 2007 - 200834

Financial StatementsJuly 31, 2008The Insurance Institute of CanadaL’Institut d’Assurance du CanadaSummary of Significant Accounting PoliciesLong Term InvestmentsTransfers to/from Provincial InstitutesDeferred RevenueLong term investments consist of term deposits and bond and equity funds which arecapable of reasonably prompt liquidation but are being held long term and are statedat market value. Investment income includes unrealized gains or losses for investmentsheld at the balance sheet date.The surplus accounts of Provincial Institutes are generally maintained at amounts agreedupon with The Insurance Institute of Canada. Balances in excess of the agreed amountsbecome payable to The Insurance Institute of Canada with the exception of additionalagreed amounts appropriated to reserve accounts. Any operating deficits are potentiallyrecoverable from The Insurance Institute of Canada subject to review and approval by theExecutive Committee in accordance with the Provincial and/or Local Institute FinancingGuidelines.Deferred revenue results from the following:(a) National subscribers revenue recognized on a calendar year basis;(b) The receipt of distance learning course registration fees for programs administeredafter the year end, net of related expenses incurred before year end.(c) The receipt of Professionals’ Society membership fees relating to membership for thefollowing year.(d) Other amounts received in advance of the revenue being earned.Use of EstimatesThe preparation of financial statements in accordance with Canadian generally acceptedaccounting principles requires management to make estimates that affect the reportedamounts of assets and liabilities at that date of the financial statements, and the reportedamounts of revenues and expenses during the reporting period. Actual results coulddiffer from management’s best estimates as additional information becomes available inthe future.35 Th e In s u r a n c e Institute o f Ca n a d a

Financial StatementsJuly 31, 2008Employee Future BenefitsFinancial InstrumentsThe Insurance Institute of CanadaL’Institut d’Assurance du CanadaSummary of Significant Accounting PoliciesThe Organization operates a defined benefit pension plan, available to certain employees,whose funds are administered independently of the Organization’s finances. Funding iseffected in accordance with independent actuarial advice. The Organization recognizesa liability and an expense for its defined benefit plan in the period in which employeesrender services in return for the benefits. The expense is computed on an actuarial basisusing the projected benefits method and based on management’s best estimates andother factors. Any actuarial gains and losses in excess of 10 percent of the greater of theaccrued benefit obligation and the fair value of plan assets at the beginning of the yearare amortized over the average remaining service period of active employees expectedto receive benefits under the plan.Unless otherwise noted, it is management’s opinion that the Institute is not exposedto significant interest, currency and credit risks arising from its financial instruments.In management’s opinion, the carrying amount of the Institute’s financial instrumentsapproximate fair value unless otherwise noted.The Institute classifies its financial instruments into one of the following categories basedon the purpose for which the asset was acquired. The Institute’s accounting policy for eachcategory is as follows:Held for tradingThis category is comprised of the long term and short term investments in term depositsand bond and equity funds. They are carried in the balance sheet at fair value withchanges in fair value recognized in the statement of operations. Transaction costs relatedto instruments classified as held for trading are expensed as incurred.Loans and receivablesThese assets are non derivative financial assets, recognized at fair value, resulting from thedelivery of cash or other assets by a lender to a borrower in return for a promise to repayon a specified date or dates, or on demand. They arise principally through the provision ofservices (accounts receivable), but also incorporate other types of contractual monetaryassets.Other financial liabilitiesOther financial liabilities are recognized at fair value and include all financial liabilitiescomprised of trade payables and other short term monetary liabilities.An n u a l Re p o r t 2007 - 200836

Financial StatementsJuly 31, 20081. Accounts ReceivableThe Insurance Institute of CanadaL’Institut d’Assurance du CanadaNotes to Financial Statements2008 2007Trade $ 242,756 $ 85,761Provincial Institutes 636,938 761,878$ 879,694 $ 847,6392. Capital Assets2008 2007Accumulated Net Book Net BookCost Amortization Value ValueComputer equipment and software $ 2,460,295 $ 1,426,060 $ 1,034,235 $ 1,360,603Leasehold improvements 1,219,907 786,611 433,296 627,492Office equipment 200,660 125,713 74,947 16,306Asset in progress - information technology project 6,480 - 6,480 33,411$ 3,887,342 $ 2,338,384 $ 1,548,958 $ 2,037,8123. Long Term Investments2008 2007Marketable securities, beginning of year $ 10,437,968 $ 9,197,160Purchases, net 266,555 300,000Investment income, net of investment fees 790,523 750,896Adjustment to market value, as at July 31 (914,000) 189,912Marketable securities, end of year $ 10,581,046 $ 10,437,9684. Accounts Payable2008 2007Trade $ 574,028 $ 730,682Provincial Institutes 409,290 80,719$ 983,318 $ 811,40137 Th e In s u r a n c e Institute o f Ca n a d a

Financial StatementsJuly 31, 20085. Deferred RevenueThe Insurance Institute of CanadaL’Institut d’Assurance du CanadaNotes to Financial Statements2008 2007National subscribers - Academic Program $ 657,491 $ 660,780- Career Connections 296,748 241,528Course registration fees 401,014 274,425CIP Society membership fees 1,137,442 811,242$ 2,492,695 $ 1,987,9756. Award FundsInsurance Institute of CanadaThe purpose of the James Richardson Memorial Prize Fund and the Daphne Mullaly Award Fund are to provide annual awards ineducation programs.2008 2007Balance, beginning of year $ 32,535 $ 32,206Investment income (loss) (418) 2,62932,117 34,835Disbursements 2,300 2,300Balance, end of year $ 29,817 $ 32,535Local InstitutesThe purpose of the Shyback Award Fund is to provide awards to the associate graduates with the highest marks and otherdeserving students in Central Alberta.2008 2007Balance, beginning of year $ 17,667 $ 17,138Investment income (loss) (1,060) 1,02916,607 18,167Disbursements - 500Balance, end of year $ 16,607 $ 17,667An n u a l Re p o r t 2007 - 200838

Financial StatementsJuly 31, 2008The Insurance Institute of CanadaL’Institut d’Assurance du CanadaNotes to Financial Statements7. Employee Future BenefitsPension Fund2008 2007Fair value of plan assets $ 8,719,308 $ 7,942,003Less: Accrued benefit obligation (8,404,000) (8,203,000)Funded status 315,308 (260,997)Unamortized actuarial losses and transitional obligations 486,139 597,997Pension fund $ 801,447 $ 337,000A projection of the most recent actuarial valuation, completed as at December 31, 2007 based on the most updated assumptions asrecommended by the actuary, indicated a pension surplus of $315,308. The Organization was required to fund a deficiency, basedon the December 31, 2004 actuarial valuation, with excess premium payments over a maximum period of 15 years. During theyear, the organization made the maximum additional contributions in excess of the required minimum in the amount of $375,000(2007 $385,647) relating to the previous deficiency.The rates assumed in calculations for the plan are a discount rate of 4.45%, an expected rate of return on plan assets of 5% and a rateof compensation increase of 4% per year. The benefit plan’s cost expensed for the year totalled $450,000 and the plan participants’contributions for the year totalled $230,137. Benefits paid during the year totalled $188,397.Plan assets consist of:Asset categoryPercentage of plan assets2008 2007Equity funds 55.4 % 39.8 %Fixed income funds 43.2 56.2Other 1.4 4.0Supplementary Retirement Benefit PlanThe Institute funds a supplementary retirement benefit plan for senior management. A projection of the most recent actuarialvaluation, completed as at December 31, 2007 based on the most updated assumptions as recommended by the actuary, indicateda projected obligation in the amount of $503,000 (2007 $552,500). The rates assumed in calculations for the plan are a discountrate of 5.5%, an expected rate of return on plan assets of 5.5% and a rate of compensation increase of 4% per year.39 Th e In s u r a n c e Institute o f Ca n a d a

Financial StatementsJuly 31, 2008The Insurance Institute of CanadaL’Institut d’Assurance du CanadaNotes to Financial Statements8. Fund BalancesThe Institute has determined that it requires five categories of funds.The Contingency Reserve Fund is to be maintained at a level no less than $200,000 and no greater than the lesser of 35% of annualgeneral operating revenue or $1,500,000. This reserve has been established to provide for large projects including expenditureson premises, equipment and similar items. The reserve is to be funded at the discretion of the Executive Committee.The Funds Invested in Capital Assets is maintained to provide for the acquisition of capital assets and the related amortization.The General Operations fund is maintained to provide for ongoing operations in the Academic Program and such other operationsnot otherwise defined below.The Career Connections fund is maintained to provide for ongoing operations in the Career Connections Program.The Professionals’ Society fund is maintained to provide for the promotion and operation of programs related to the CIP designation.9. Commitments(a) LeasesThe Institute has leased premises in Toronto at an annual base rental of approximately $370,000 to 2013.The Institute has leased equipment at approximately $45,000 per annum until 2009 and $33,000 per annum to 2011.(b) Demand Operating LoanThe Institute has a revolving demand operating loan available in the amount of $500,000 bearing interest at prime plus 0.25%.A security agreement is to be provided in the event that The Insurance Institute of Canada’s long term investments fallbelow $500,000.An n u a l Re p o r t 2007 - 200840

Financial StatementsThe Insurance Institute of CanadaL’Institut d’Assurance du CanadaSchedule of Consolidated Operating ActivitiesFor the year ended July 31 2008 2007RevenueAgents licensing $ 451,285 $ 341,651Brainhunters website 14,489 16,833Distance learning 1,488,874 1,329,245Economic benefits 16,692 34,941Educational programs 7,758 21,655Examination fees 2,675,257 2,486,993Fellowship program 162,877 173,895Memberships 1,337,351 1,062,837National subscribers 2,238,900 2,184,874Text fees 2,087,287 1,873,28910,480,770 9,526,213ExpendituresAgents licensing 55,703 40,071Bank charges and investment fees 99,640 106,632Bursaries and prizes 64,019 30,814Business development 464,248 476,037Council expenses 7,115 13,422Economic benefits 136,003 121,151Educational programs 10,992 12,421Equipment leasing, maintenance and support 81,680 73,781Examination expenses 198,513 194,330Fellowship program 23,128 16,577Grants to provincial institutes 519,373 398,084High school program 17,720 10,076Insurance 29,150 21,828Membership 12,125 17,164Office expenses 386 160Office maintenance and renovation 64,546 82,749Postage 247,079 235,519Printing, stationery 392,490 362,744Professional fees 51,449 54,349Promotion 889,071 790,399Rent and taxes 572,681 800,149Salaries and benefits 5,374,301 5,146,484Technology 129,630 135,220Telephone 59,975 65,937Translation office 3,516 3,469Travel 550,334 432,962Tutors and authors 30,613 36,41010,085,480 9,678,939Less: Recoveries from the Insurance Institute of Ontario (476,745) (761,429)9,608,735 8,917,510872,035 608,703Investment income (loss), net (142,792) 938,243Excess of revenue over expenditures for the year $ 729,243 $ 1,546,94641 Th e In s u r a n c e Institute o f Ca n a d a

Regional Reports 2007 - 2008Western Region representing the Western institutes:The Insurance Institute of British ColumbiaThe Insurance Institute of Northern AlbertaThe Insurance Institute of Southern AlbertaThe Insurance Institute of SaskatchewanThe Insurance Institute of ManitobaOntario Region representing Ontario and its Chapters:Cambrian Shield ChapterConestoga ChapterGeorgian Bay ChapterHamilton/Niagara ChapterKawartha ChapterNorthwestern Ontario ChapterOttawa ChapterSouthwestern Ontario ChapterQuebec Region representing:IADQ (region de l’est)IADQ (region de l’ouest)Atlantic Region representing the Atlantic institutes:Insurance Institute of New BrunswickThe Insurance Institute of NewfoundlandInsurance Institute of Nova ScotiaThe Insurance Institute of Prince Edward IslandAn n u a l Re p o r t 2007 - 200842

Western Regional ReportOn behalf of the Western Institutes, I am pleased to present myreport detailing the activities of their Councils for the periodSeptember 30, 2007 to September 30, 2008. Emphasis will beplaced on the activities that have occurred since our WesternRegional Meeting in Edmonton on May 1, 2008. The Instituteshave retained their managers and staff and together with theirdedicated Councils are working very hard to generate resultsfrom their plans.IIMIISon par with plan, new manager to look for opportunities toincrease course offerings, 49 C11 students in fall semester,plan to web enable C11 to capture rural students.condensed C11 and C12 classes at SGI have been successful,strong base of instructors and proctors, strong insurersupport, recognition for education in hiring practices, 44C11 students in fall semester.MembershipInstitute September September30/07 30/08 Variance Variance %IIBC 2103 3144 1041 49.5IIM 607 693 86 14.1IINA 1821 1711 -110 -6.0IIS 619 732 113 18.3IISA 1749 2147 398 22.8Variance explainedIIBC strong manager, active council with well structuredcommittees, strategic expansion plan, potential for growthprovincially.IIMboard restructuring and refocus on marketing, lack ofexpansion in the industry and ability to service rural areas,new manager, and significant increase in revenues due toquicker response with IIC.IINA retirements, cross industry shortages, Oil and Gas industrycompetition, currently have 350 unpaid members, potentialfor growth.IISinterest in the industry causing demand for services, changein educational requirements for SGI, experienced manager,strong economy.IISA retirements and shift from insurance sector to otherindustries, delayed marketing due to gap in office manager,new manager, 300 unpaid members.Note: Membership at all Institutes is expected to increase as morestudents register for classes in the winter semester.ProgramsIn Class CIP CoursesInstitute Fall Winter Spring Fall Total AttendanceIIBC 22 24 18 28 92 1321IIM 6 7 4 6 23 306IINA 10 7 5 15 37 501IIS 15 12 5 11 43 536IISA 18 16 10 14 58 728IIBC Island chapter experienced growth, increased interest inGIE and C11 with 81 in current semester which is a recordnumber, rural and Interior course offerings in various formats:evening, FastTrack, in-house and first on-line course.IINA rural class offering, Fast Track courses successful, relationshipwith Grant MacEwan College, web conferencingopportunities, 44 C11 students in fall semester.IISA in house courses are successful with 11 courses offeredin company locations, staff went to the employers to takeregistrations, one exam centre for the city, plan developedto retain instructors and proctors, relationship with MountRoyal College, 38 C11 students in the fall semester.SeminarsInstitute Academic Plan Variance % CIP Plan Variance %IIBC 17 20 85 11 13 85IIM 10 11 91 1 1 100IINA 16 20 80 5 6 83IIS 7 8 88 2 2 100IISA 14 20 70 3 4 75EventsInstitute Events Plan Variance %IIBC 12 11 109IIM 2 3 67IINA 7 7 100IIS 3 5 60IISA 2 3 67Convocations 2007 ActualInstitute Attendees GIE CIP FCIPIIBC 400 100 all-inclIsland Chapter 125 0 4 0IIM 185 9 23 1IINA 258 1 70 19IIS 83 0 15 4IISA 300 2 51 10Convocations 2008 ExpectedInstitute Attendees GIE CIP FCIPIIBC 79 16Island Chapter 7 3IIM 4 25 6IINA 4 37 12IIS 0 20 3IISA 3 73 16IIBC convocation planned for Vancouver Nov 27, Victoria Nov 28,luncheon planned in Kelowna, expanded seminar offeringsdue to demand and dedicated staff position planned for the43 Th e In s u r a n c e Institute o f Ca n a d a

Western Regional ReportIIMbalance of year, focus is to increase penetration with ICBCand IBABC, significant gains made at ICBC, partner with BCIT,very active.convocation planned for Nov 18, publish Institute newsletter,restructured board, new manager in place with assistancefrom IIC, Succession Planning seminar and partner withHabitat for Humanity for Dreambuild Gala, challenges withIBAM relationship, marketing CIP courses to insurers andbrokers outside of Winnipeg, focus on Adjusters Associationand MPI.IINA convocation planned for Nov 26, challenged with staffturnover now remedied with assistance from IIC, lowenrollment in spring semester, seminars planned for the yearwith revenue budget near complete, initiated an aggressivemarketing plan, planned open house for new facility,social events planned Jubilations, Casino night, breakfastfundraiser, Indy races, Board Governance training, instructororientation.IISconvocation planned for Nov 19, exploring the use of Webinars,developed a ½ day seminar on Insurance Basics, seminarsplanned for balance of year, partner with SIAST to develop aBusiness Admin/Insurance program, market to IBAS, growingeconomy, training program developed for SGI.IISA convocation planned for Nov 20, high value prospect tomarket broker group and large urban centers, high turnoverin staff and Council remedied with resources and stabilitythrough IIC, focus on technical topics, developed study skillsseminar which has potential use on a national level (ExamsStart to Success), Evening with the Orchestra.CIP SocietyIIBC 11 seminars, annual golf tournament sell out with 155attendees, new Island tournament with 58, and cocktail partywith 44. Extensive billboard, transit shelters and bus benchads, networking dinner and information sessions at ICBC,At the Top networking, Ads in Vancouver Sun, BC Broker, BCBusiness, Business in Vancouver, Insurance Directory andBCIT, goal is to strengthen CIP brand, mass advertising inKelowna, IBABC and CUISA Convention, National Billboardcampaign.IIM1 seminar, Strawberry social, CIP grads in newsletter, ad inMB broker magazine, planning other activities.IINA 5 seminars, annual golf tournament with 124 attendees, OilKings hockey game, National billboard campaign, planninga print publication, planning other activities.IIS 2 seminars with 2 planned, annual golf tournament with 36attendees, National billboard campaign, radio and cinemaads to promote designation, IIS scholarship.IISA 3 seminars, looking to develop more activities to meet theneeds of the members, National billboard campaign, CIPgrads in local paper.Career ConnectionsIIBC trained 19 new Ambassadors, 15 classroom presentations to1000 students, 7 Career fairs plus Feed the Minds of Youth,recent SFU and UNBC, increase presence in the interior withnetworking, seminars, career fair, and plan to charter a newchapter in the Okanogan, information sessions with ICBCincluding Prince George.IIMAmbassador program being developed, 1 Conference andSAG Convention, partner with MPI at Feed the Minds ofYouth.IINA 3 Career Fairs including U of A and Northlands, Ambassadorhigh school visit and Ambassador training session, andTeachers Convention.IIS Ambassador program being developed, Career fair at U of R,SCWEA, SIAST, 2 Conferences plus SGI Aboriginal event, andIBAS Convention.IISA trained Ambassadors, 5 Career fairs including Feed the Mindsof Youth, recent U of C, Calgary and U of L, high schoolpresentation.FinancesOverall, the Institutes recorded an Operating Surplus and appearto be in a healthy financial situation. Membership fees, coursesand seminars are tracking as planned across the Institutes. Greaterfocus will be placed on marketing initiatives and CIP Societyevents in some regions. Some Institutes are nearing their revenuetargets already.ConclusionThe Western Institutes have dedicated and energetic volunteerswith a primary goal to promote education to the insuranceindustry. The Councils have developed strategies and initiativesto increase revenue and our exposure in each province. IIChas provided the necessary support and guidance. With theinvolvement of Dave and Dawna, the required staff has beenrecruited and trained, which will provide the stability needed topromote our products and service our members. The economiesin the Western provinces are doing well and this has created ademand for insurance professionals. As employers look for waysto recruit for their needs, the Institute has an excellent opportunityto market and train the new recruits. The Western Institutes areappreciative of the marketing assistance from Carey-Ann, and thesupport from IIC accounting and systems. Asking for feedback ona member survey is an excellent way for an organization to engagewith its members and understand their perspective. RetirementAn n u a l Re p o r t 2007 - 200844

of the work force is a significant issue facing our industry and Iam pleased to hear the Western Councils have a common goal topromote our industry and partner with educational institutions todevelop insurance based programs.Overall, the Western Institutes are experiencing growth inmost areas, specifically membership and CIP courses. This canbe attributed to the business plans that are being developed,implemented and monitored by the Councils, their experiencedmanagers and IIC. As the need for insurers to look after the publicinterest increases, so will their demand for well educated andethical employees. Our Councils are well on their way to positionthemselves in the industry and they will experience great successin the coming months.Respectfully submitted,Darrell J Mack, BAC, FCIPRegional Vice Chair, Western Provinces45 Th e In s u r a n c e Institute o f Ca n a d a

Ontario Regional ReportIt is my pleasure to present the Ontario Regional Report on behalfof the Insurance Institute of Ontario’s eight chapters and GTAoperation. Together we enjoyed another successful year duringwhich we introduced several new initiatives to offset slowingmomentum in other areas.After several years of steady growth our membership numbershave slipped modestly, reducing from 18,290 last year to 17,579 thisyear. This reduction has mostly come from members who attendseminars where their membership may be a one-time event toattend a specific session. Our CIP student category however hasincreased by 5% over prior year and we are most pleased withthat outcome.Our supplemental education products (seminars, workshops) arefacing a good deal of increased competition from other industryproviders as well as from in-house training programs, the freeRIBO-accredited offerings provided by insurers, independentadjusters and others. Additionally, we are seeing tighteningexpense control for professional development activities dueto the challenging conditions in the industry. As a result, whileindustry participation in our offerings remains solid our numbersare down approximately 10% from prior year. At the same time theindustry has seen an increasing number of fundraising luncheons,dinners and other events that put added pressure on our luncheonparticipation.In response to these challenges we are offering several new typesof services. We continued our new breakfast series of seminarsfeaturing industry leaders, “At the Forefront,” which replaces ourindustry luncheon series.Our Ottawa Chapter featured five “Coffee Class” seminars for peoplewho can attend morning sessions on their way into the office andsimilarly, Hamilton held their Annual Speakers Breakfast.Our Conestoga Chapter hosted a successful Speaker’s Luncheonfeaturing industry CEOs Kathy Bardswick of Co-operators, NoelWalpole of The Economical, Kevin McNeil of Gore Mutual and GlenJohnston of OMIA. Thank you to these industry leaders for theirparticipation. On October 15th, our Conestoga Chapter celebratedtheir 40th Anniversary and we extend our congratulations tothem for their many years of service to their members and to theindustry.The GTA sponsored a marketing function at the Steam WhistleBrewery featuring ex-NHL legend Darryl Sittler. Thank you toChairman Iles for attending in support of our efforts to reach morepeople in the broker community.For the last handful of years, participation in our CIP classroomregistrations has been particularly strong largely due to thetransition to the new CIP Program. We knew this would not lastindefinitely as new and returning students worked their waythrough the program. As such we forecast a leveling trend forour registrations, including the likely possibility that our numberswould slip from their all-time highs. This has happened in manyof our eight chapters where their numbers are down over lastyear. Our GTA operation however, did manage to generate a smallincrease in activity this year with the result that on a consolidatedbasis, IIO’s CIP numbers are up over last year. Looking down theroad, we do anticipate that the GTA numbers will reduce in linewith the experience of our chapters.Our Ottawa and Southwestern Chapters, and our GTA operationhave been offering CIP web-based classes for their more remotestudents. Uptake has been limited, but students do appreciatethis technologically efficient option and registrations are slowlygrowing. Our GTA operation also offers five one-week courses asa further classroom option.Our graduating class returned to its normal size after a couple ofyears of higher than usual numbers. I was pleased to attend allof our Convocation ceremonies to celebrate with our graduates.Adrienne Clarkson, former Governor General for Canada, wasour key note speaker at our GTA function and her multiculturallybasedmessage was well received by Toronto’s very diversepopulation.The John E. Lowes Education Fund, our charitable trust thatfinancially assists full-time students pursuing a post-secondaryeducation that includes property-casualty insurance, awarded oneuniversity and two college scholarships for this fall semester.Membership in our CIP Society Division has grown nicely thispast year up 146 individuals, a 2% increase over last year, to reach7,479 members. This represents a 96% penetration rate of IIO’s7,809 graduates.We offered a number of professional development sessions for ourgraduates in both our GTA operation and throughout our chaptersacross the province. These included both nationally-produced Pro-Edge seminars as well as ones developed locally. To ensure thatour Academic and CIP Society seminars do not conflict with eachother, we have combined our two separate committees into oneand charged this new entity with the responsibility of identifyingseminars for both sides of the house.Our one-day, multi-track Symposium featuring a numberof high profile speakers and topics remains the CIP Societyprofessional development highlight of the year. Our topic thisyear was “Emerging Landscapes: Insurance, Finance & Media.” TheSymposium offered a terrific line-up of speakers which includedbusiness commentators such as Diane Francis and industry leaderssuch as Robin Spencer, CEO of Aviva Canada, Alain Thibault, CEOTD Meloche Monnex and Rick Gulliver, CEO of Hub Internationalto name a few.We also offered a number of networking events for our graduatesthrough the Society which included: a New CIP Night, a NewFellows Night, Wine Tasting, Christmas Galas, Society Luncheonsand Nights at the Theatre.An n u a l Re p o r t 2007 - 200846

Ontario Regional ReportOur CIP Society has also been active in the fund raising areawith our Hamilton-Niagara Chapter participating in the “Big Bikefor Heart & Stroke” fundraiser and Ottawa fielding a CIP Team tosupport the Run for the Cure cancer fundraiser last fall. Our TorontoFellows held their annual Black Tie Fundraiser for the “Starlight-Starbright Make a Wish Foundation” and raised more than $200,000for the second consecutive year.Several of our chapters offer different sporting events, in additionto the many golf tournaments, as a way of bringing CIP memberstogether. Our Hamilton-Niagara Chapter held their 3rd annualvolleyball tournament with 10 teams in competition while ourSouthwestern Chapter hosted their second annual tournamentthis past year. Our Cambrian Shield Chapter held their 4th annualcurling bonspiel and our Northwestern Chapter also hostedtheir annual FUNspiel. Our Hamilton-Niagara, Southwestern andConestoga Chapters teamed up to hold an Oktoberfest night inKitchener and the three chapters also joined forces to host a bustrip to Buffalo for the annual pilgrimage to see the Leafs face offagainst the Sabres.(F)CIP designation promotion to consumers has been running inseveral of our chapters through a variety of media including publictransit in our Ottawa Chapter, a hockey arena in Kitchener amongother venues and billboards in Toronto.We are making terrific strides in our Career Connections effortsto reach the next generation of future industry talent. At thispoint, IIO has 148 Ambassadors who are trained and ready to gointo classrooms to make presentations to high school students.To date this year we have made 100 classroom presentations.Additionally we have attended 9 high school career fairs and 21college/university career fairs. Our Conestoga Chapter for exampleattended what is likely Canada’s largest post-secondary careerfair jointly produced by the University of Waterloo, Wilfrid LaurierUniversity, the University of Guelph and Conestoga College. InLondon, our Southwestern Chapter attended career fairs at theUniversity of Western Ontario, Fanshawe College, WesterveltCollege and S.L.O.M.E.We continued with our participation in the “Take Your Kid to WorkDay,” which sees the Grade 9 sons and daughters of insuranceparents take their children to their place of employment on aspecific day each November to introduce them to what they doat work and the different career opportunities that exist. We holda lunch session for both parents and children as part of the daywhere we talk about careers, teach insurance fundamentals andhave some fun with these young people who could be our nextgeneration of industry talent. Many of our chapters across Ontarioparticipate, as does our GTA operation.Finally, on the financial front, I am pleased to report that weproduced a solid fiscal performance through our various activitiesproviding us with funds to invest in modest capital improvementswhile returning a small surplus to the national institute.Respectfully submitted,Natalie Dupuis, CIPRegional Vice Chair, Ontario47 Th e In s u r a n c e Institute o f Ca n a d a

Quebec Regional ReportI’m pleased to report on the recent activities of the IADQ.IN-CLASS CIP PROGRAM COURSESYear Spring Fall Winter Total2006-2007 (12)* 146 (33)* 422 (29)* 370 9382007-2008 (12)* 143 (28)* 343 (24)* 321 8072008-2008 (12)* 152 (20)* 152 - 493* The numbers in parenthesis refer to the number of groups.As was the case for everyone else across the country, the end ofthe new CIP Program transition period resulted in a decrease inour registrations. Fortunately, the slide seems to have ended.It is encouraging to see that the first two quarters of the currentacademic year show a very slight increase of seven studentsover the same period of last year. Of course, the winter quarterwill ultimately determine whether this is a real trend or just ahiccup.There is also a short-term positive element for the fall quarter:the number of classes has decreased from 28 to 20, meaningour expenditures are about $14,000 below what they were lastyear. The longer term view, however, may not be as positive if thenumber of classes we can open remains constantly below thelevel of previous years.CONTINUING EDUCATIONHere are the statistics for the past three years.2005-2006 2006-2007 2007-2008Regular seminars (24)* 921 (20)* 1013 (8)* 346In-house seminars (31)* 654 (33)* 705 (6)* 94Web seminars (9)* 185 (9)* 219 (3)* 69Special two-day seminars (14)* 486 (15)* 441 -Police Academy session (2)* 48 (1)* 24 (1)* 16TOTAL 2294 2402 525* The figures in brackets refer to the number of individual sessionsoffered.Regular seminarsThe number of participants is going up while the number ofindividual sessions appears to be going down. Of course, theincrease in the number of sessions and participants for our inhousetraining has to be taken into account.But the market remains very fragmented and the competition isquite fierce, with our own stakeholders offering a high number ofsuch training to their own brokers and employees.In-house seminarsIn-house training seems to be very much in favour, as we thoughtit would be.For the current year, we had 8 sessions that had taken place, asof early September. We already have a further 11 that will havetaken place by the end of October. That already almost equalsthe total numbers for last year.We are now also offering some kind of a hybrid. Clients can haveaccess to in-house private Web sessions, in real time, insteadof the more usual live sessions taking place on their premiseswith an actual instructor. This is very much favoured by thoseorganizations located outside the main centers.Web seminarsWe have not increased the number of public Web-based sessionswe offer but the interesting thing is that the attendance is goingup. We now routinely have to cap registrations at 24, which is ourself-imposed quota for this type of sessions.When we pioneered this particular facet of continuing educationofferings over six years ago, we had identified a Québec Citybasedfirm that was using a very stable platform at attractivecosts. Starting this fall, we have now moved to the platformdeveloped by the Insurance Institute, which is at least as stableand less costly for us. The quality of service is also very muchincreased.We are now starting a new initiative in this area: every real-timesession we will be offering will also be recorded and offered as anasynchronous session. This will enable us to offer on a continuousbasis sessions that are otherwise unavailable because they havetaken place and are no longer offered. In so doing, we are pushingthe concept that we offer the ways and means and our clientschose what works best for them.Two-day seminarsAs we had noted in the spring, there is a definite trend todecreasing registrations for this particular event. So, for this year,we have decided to modify the way we offer this. We will bestaging the same number of individual sessions but spread overthe months of September, October and November instead ofgrouping them over 2 days in October.By doing so, if the statistics we observed last year hold, we willhave more participants over all.Police AcademyWe have been offering this special 18-hour training for about sixyears now. Over 200 individuals have gone through this specialtwo-day session held on the Police Academy premises. It hasAn n u a l Re p o r t 2007 - 200848

Quebec Regional Reportbeen very successful, when one considers the time required (2full days) and the costs (over $800 per participant).However, this past May, we have observed a very clear decreasein the registrations. We do not know if the trend will continue butwe may have to discontinue offering this every year and possiblygo to every second year.We had already explored with the Police Academy whether theycould offer some other program but that did not materializeMEMBERSHIPOur renewal season is going at a much better pace than lastyear. The situation on September 22 nd is that we have 4117 paidrenewals, whereas we had about 900 fewer renewals at the sametime last year.Also, our total membership last year stood at 4578. Admittedly,things had been unusually slow last year basically because wehad changed our system but, whatever the reasons, we endedup with about 400 fewer members than for previous years.At the time of preparing this report (September 22 nd ), we are aboutto send a second notice to the over 900 individuals who have notrenewed. This notice will take the form of a personalized lettersigned by our general manager. We have good reasons to believethat we will exceed the membership figures we had last year andrevert to a level more in line with what was the case in prior years.CONVOCATIONSThese events will be coming up in January for Québec City andMarch for Montréal.CIP SOCIETY GOLF TOURNAMENTThis year’s tournament was the second one held at SummerleaGolf and Country Club. Whereas we had created an artificialdemand last year by limiting the number of participants to 144,we decided to open both courses this year and we sold everyavailable ticket.There is no doubt that we have succeeded in reinventing ourtournament and that it is now at the very front of those “not-tobe-missed”events.OTHER CIP SOCIETY ACTIVITIESDemographics seminarWe have hosted the Demographics Seminar in Montréal in June.This was a very successful presentation, highly appreciated bythose attending. We were able to attract people who do notnormally attend our functions. This will very positively reflect onthe Institute.CIP Designation awareness campaignWe were part of the billboard campaign this past July, with 60boards installed in Montréal and 10 in Québec City. The feedbackfrom our members was quite substantially less than what we hadhoped for. Out of 500 individuals confirming they had seen theboards nationally, there were only about 50 in all of Québec.Admittedly, this was the first time our council got involved insuch a campaign, so our expectations may have been too highfor something of that nature. But it was the observation of manyof our council members that many of the boards they had seenwere far from ideally located.What is always the big unknown is: this was designed forthe general public. Pattison gave us very high figures for the“impressions” created by those boards, which are supposed tohave been potentially seen by over 43 million for the Montréalarea alone. How much more aware the general public is now ofthe CIP designation would be the right way to measure if thiscampaign was successful.Our council global appreciation was not overly enthusiastic. Ifthere ever is another such campaign, we would likely take a veryhard look at the value of it.Special CIP Day in Montréal and Québec CityWe will be holding our usual SPECIAL CIP DAY seminars in earlyDecember, in both Montréal and Québec City. This is usuallyone of our best attended presentations. We select topics relatingto legal matters and offer our CIP Society members a discountedprice.FINANCESAt the May meeting, our financial results had not been auditedyet. We had indicated we would have a small surplus. Indeed, wehave had a surplus but more significant than what was hopedfor then. In 2006-07, our surplus was some $12,000. Last year, itwas $35,000.OTHER BUSINESS1- Strategic planningAt our June board meeting, a report detailing the findings madein phase 1 of this study was presented to the board. This diagnosiswas accepted as presented.The next phase will be taking place between now and earlyNovember. This phase will identify the key factors and goals thatwill be the basis of our planning for the next three years. Oncethe Québec board has approved these, we will move to finalizethe plan, with final approval being scheduled for our Januarymeeting.49 Th e In s u r a n c e Institute o f Ca n a d a

Quebec Regional Report2- Electronic newsletterWe have just issued our first entirely electronic newsletter, usingour Web site as a repository for the material.The comments received have all been very positive, with ouryounger members stressing the ecological aspect of this move. Itmust also be noted that virtue pays off, as we expect to save wellover $20,000 by not printing and distributing a paper version.3- Aptify – Web sitesummer vacations but that proved impossible. We were planningfor an early launch after the vacation period, but that seems to bebecoming also impossible. Changes in the staff have obviouslyhad an impact.Respectfully submitted,Richard Séguin, FPAARegional Vice Chair, QuébecThe French version of the Institute Web site has not yet beenfinalized. At the moment, there seems to be a bottleneck at theIT level in the national office. We had hoped to launch before theAn n u a l Re p o r t 2007 - 200850

Atlantic Regional ReportIntroductionI am pleased to present this report on behalf of the AtlanticInstitutes.The managers in the Atlantic Provinces continue to worktogether to build up the four institutes. Unfortunately, GillianneKing, a shared manager between New Brunswick and PrinceEdward Island, has resigned. We wish Gillianne all the best in herfuture endeavors. We are diligently recruiting for this role and inthe meantime IIC has a comprehensive plan to provide supportfor these Institutes.MembershipSee Chart A.The Atlantic Institutes are starting to experience the trend thathas been occurring across Canada with a small decrease inmembership. All institutes remain optimistic that by year endmembership numbers will increase a small amount.ProgramsIn Class CIP Courses:See Chart B.Both the Nova Scotia and the NFLD institutes are experiencinggood results with the fast track, in house and web based courses.Nova Scotia had been experiencing competition from the BrokersCAIB program but in the last six months has seen an increase inbrokers attending their courses. They are very pleased with thischange and are optimistic to the future.IINB continues to experience significant growth in courseattendance resulting from an increase in the industry presencein New Brunswick.The Nova Scotia institute partnered with IIC for billboard advertising.All the institutes plan to use newspaper advertising to congratulatetheir graduates. The PEI institute plans this in conjunction withthe Brokers.Career ConnectionsBoth NB and NS have been working on the Ambassador program.NS now has 13 people who will be taking part in the Ambassadortraining at the end of September.NFLD has started a career connections committee made up ofHR personnel from brokers and insurers. They plan to attend thecareer fair at Memorial University this fall.OtherNS continues to partner with one of the NS Community CollegeCampuses to offer Institute Courses on a full time basis. GIE Part1 and Part 2 ran earlier this your with an 80% pass ratio. If thiscontinues to be successful the college may expand the programto another campus.ConclusionWith help from IIC, the Atlantic Institutes appear to be growingand developing good community relationships. IIPEI struggleswith smaller numbers but have a strong council that are dedicatedto grow the institute. Overall membership has declined a smallamount in the past 6 months but optimism remains and theinstitutes projections are for a small increase by year end.Respectfully submitted,Terry Shea BBA, CGA, FCIPRegional Vice Chair, Atlantic ProvincesEvents and SeminarsSee Chart C.Overall the seminars are going well for 2008/2009 year. Summer isa difficult time to have seminars. The seminars that were plannedwere for the fall and winter seasons.The events are on track for the year and will be within the plannednumber.CIP SocietyThe NB, NS and NFLD Institutes have partnered to put advertisingin the brokers magazine annual convention issue for the upcomingSydney, NS convention.51 Th e In s u r a n c e Institute o f Ca n a d a

Atlantic Regional ReportFigure A.MembershipInstitute As of September, 2008 End of prior year April, 2008 Variance Percentage VarianceIIPEI 133 132 1 1%IINB 821 814 7 1%IINS 1135 1210 (75) (6%)IINL 362 366 (4) (1%)Totals 2451 2522 (71) (3%)Figure B.ProgramsIn Class CIP Courses:TotalInstitute Spring Fall Winter Total Plan Variance Attendance Plan VarianceIINL 1 5 n/a 6 9 66% 49 60 82%IINS 5 7 n/a 12 12 100% 171 160 107%IIPEI 0 1 n/a 1 2 50% 12 20 60%IINB 4 11 n/a 15 19 79% 187 170 110%Total 10 24 n/a 34 42 81% 419 410 102%Figure C.Events and SeminarsPlan Plan PlanInstitute Academic (Year) Variance CIP Society (Year) Variance Events (Year) VarianceIINL 2 8 25% 1 1 100% 1 3 33%IINS 1 7 14% 1 2 50% 2 3 67%IIPEI 0 2 0% 0 1 0% 1 3 33%IINB 4 6 67% 0 2 0% 4 4 100%Total 7 23 30% 2 6 33% 8 13 62%An n u a l Re p o r t 2007 - 200852

Minutes of the 55 th Annual General Meeting ofThe Insurance Institute of CanadaHeld on Saturday, October 25th, 2008 at 3:30 PM in the Grande Allée Ballroom of the Chateau Laurier Hotel, Québec (Québec), for thetransaction of business detailed on the Agenda.The meeting was convened with Derek Iles, FCII, in the Chair and the following in attendance:Robert Byrne, BComm, CIP, CDPatsy Cooper, FCIP, CCIB, CRMSonny D’Agostino, BComm, FCIPMike Downer, AA, BSc, CIPNatalie Dupuis, CIPChris FawcusAndré Fredette, BA, FCIPBetty Gallant, FCIP, FRMCarol Goldsworthy, CIPLorie Guthrie Phair, BA, CIP, CAIB, CCIBGraham Haigh, BA, FCIP, CAIBPeter Hammill, BBA, CIPPeter G. Hohman, MBA, FCIP, ICD.DPaul Hunter, CIPDerek Iles, FCIIAmber Johnson, CIP, CRMRobert Katzell, BA, LLBNathalie Lamontagne, PAA, LLB, ACSRobert Landry, FCIPBruce MacDonald, MBA, FCIP, CRMDarrell Mack, BAC, FCIPGiuliano Manazzone, FCIP, CRMJennifer Meshka, CIPHenry Miller, BA, CIPClyde Nobbee, PEng, FCIP, CRMMukesh (Mike) Pahwa, CAIB, CIPBruce Pearson, FCIPBarb Raison, FCIPSandra Reinders, FCIP, CAIBRichard Séguin, FPAATerry Shea, BBA, CGA, FIICShaun Sinclair, MBA, FCIP, CRMMuriel Sitter, CIP, CAIB, CRMTed Teterenko, MBA, FCIPWalter Tingley, CIPFred VanDine, CIPRichard Verreault, FPAASusan Wallick, CIPNoel Walpole, FCIP, ICD.DGuests:François Faucher, BAcctg, CAPeter Miller, CPCUJ. Chris Rhind, FCIPJ.R. (Bob) Tisdale, MBA, FCIP, CRMPast Chairs:Sébastien Allard, PAA, KGCHSLucien Bergeron, BA, FPAAR.E. (Bob) FarriesGlenn Gibson, CIP, CLA, FCIAA, CFE, CFEIIan Mair, FCIIKenneth Polley, CIP, CLA, FCIAAH.L. (Skip) Sutherland, CLA, FCIAA, HCIPMartin-Éric Tremblay, BSc.Staff:Darlene HastingsTed Hellyer, FCIP, CRMLinda Love, MHRM, BA, CHRPDawna Matton, BA, FCIPAngela Murray, BComm, CMACarey-Ann Oestreicher, MBA, BA (Hon.)Úna O’Leary, BCommMargaret Parent, BANeil Toffick, MEd, BA, CIPThe meeting was called to order at 3:30 p.m.1. Notice Calling Meeting: Roll CallDerek Iles confirmed that a notice was carried in the fall issue of IQ and delivered to all members, in accordance with our by-laws.2. Reading of MinutesIt wasMOVED BY:SECONDED BY:THAT:R.E. (Bob) FarriesJ.R. (Bob) Tisdalethe minutes of The Insurance Institute of Canada’s Annual General Meeting held on October 27th,2007, in St. Andrew’s, New Brunswick which were subsequently published in the Annual Reportand duly distributed, be approved.CARRIED.53 Th e In s u r a n c e Institute o f Ca n a d a

Minutes of the 55 th Annual General Meeting ofThe Insurance Institute of Canada3. Reports of Officers, Committees, and Task ForcesIt wasMOVED BY:SECONDED BY:THAT:Amber JohnsonMuriel Sitterthe reports tabled by the various committees, councils, and governors and approved by theBoard of Governors at its meeting on October 25th, 2008, be accepted as read, with the provisionthat they subsequently be reproduced in our Annual Report, with the exception of the ExecutiveCommittee Report.CARRIED.4. Annual Financial Statements and Auditor’s Report - Report tabled by Noel Walpole.It wasMOVED BY:SECONDED BY:THAT:Noel WalpoleBruce Pearsonthe Auditor’s Report and the accompanying Financial Statements be accepted and approved.CARRIED.5. Chair’s Address - Report tabled by Derek Iles.It wasMOVED BY:SECONDED BY:THAT:Graham HaighLucien Bergeronthe Chairman’s Report be accepted as presented.CARRIED.6. Approval of Acts of DirectorsIt wasMOVED BY:SECONDED BY:THAT:Giuliano ManazzoneMukesh (Mike) Pahwaall contracts, by-laws, proceedings, appointments, elections, and payments enacted, made, done,or taken by the Board of Governors, Officers, Councils, Committees, and Task Forces of theInstitute since the date of the last Annual General Meeting be hereby approved and confirmedCARRIED.7. ElectionsIt wasMOVED BY:Robert LandrySECONDED BY:Shaun SinclairTHAT: the following be accepted as Governors of The Insurance Institute of Canada for the year 2008-2009:Muriel Sitter, CIP, CAIB, CRMGraham Haigh, BA, FCIP, CAIBShaun Sinclair, MBA, FCIP, CRMLeah Strader-Goled, FCIP, CRMClyde Nobbee, FCIP, PEng, CRMAmber Johnson, CIP, CRMRobert Katzell, BA, LL.BJennifer Meshka, CIPSusan Wallick, CIPBarb Raison, FCIPTed Teterenko, MBA, FCIPBritish Columbia - Vancouver Island ChapterBritish ColumbiaBritish ColumbiaSouthern AlbertaSouthern AlbertaNorthern AlbertaNorthern AlbertaSaskatchewanSaskatchewanManitobaManitobaAn n u a l Re p o r t 2007 - 200854

Minutes of the 55 th Annual General Meeting ofThe Insurance Institute of CanadaAndré Fredette, BA, FCIPSonny D’Agostino, BComm, FCIPMike Downer, AA, BSc, CIPGiuliano Manazzone, FCIP, CRMMukesh (Mike) Pahwa, CAIB, CIPFred VanDine, CIPLarry Watson, CIP, CRMNathalie Lamontagne, PAA, LLB, ACSNancy Lamontagne, C.d’A.Ass., FPAAPeter Hammill, BBA, CIPPatsy Cooper, FCIP, CCIB, CRMSandra Reinders, FCIP, CAIBWalter Tingley, CIPBetty Gallant, FCIP, FRMCarol Goldsworthy, CIPDerek Iles, FCIINoel Walpole, FCIP, ICD.DChris FawcusFrançois Faucher, BAcctg, CADarrel Mack, BAC, FCIPRichard Verreault, FPAATerry Shea, BBA, CGA, FIICBruce Pearson, FCIPOntarioOntario - Conestoga ChapterOntario - Georgian Bay ChapterOntario - Hamilton/Niagara ChapterOntario - Kawartha ChapterOntario - Ottawa ChapterOntario - Southwestern ChapterQuébecQuébecPrince Edward IslandNewfoundlandNova ScotiaNova ScotiaNew BrunswickNew BrunswickMembership-at-LargeMembership-at-LargeMembership-at-LargeMembership-at-LargeWestern InstitutesQuébec InstituteAtlantic InstitutesOntario Instituteand appointed Divisional Chairs:Lorie Guthrie Phair, CIP, CAIB, CCIBJ.R. (Bob) Tisdale, MBA, FCIP, CRM8. Appointment of AuditorsAcademicProfessionals’CARRIED.It wasMOVED BY:SECONDED BY:THAT:Carol GoldsworthyTed Teterenkothat BDO Dunwoody, Chartered Accountants, be appointed auditors for the ensuing year at a feeto be determined by the Executive Committee.CARRIED.9. Such Other Business as May Be Properly Brought Before the MeetingDerek Iles extended the appreciation of the members of The Insurance Institute of Canada to Robert Landry for all of hiswork and dedication throughout the past year.10. AdjournIt wasMOVED BY:SECONDED BY:THAT:Derek Iles, FCIIChairman of the Board of GovernorsRichard SéguinJ.R. (Bob) Tisdalethe meeting be adjourned.CARRIED.55 Th e In s u r a n c e Institute o f Ca n a d a

Award of Merit Recipients1972-1973Jack Baker, FIICEric G. Bale, CA, AIICH.J. Busby, AIICFrederick G. Favager, ACIIS.E. PorterPeter Sloman, FIIC1973-1974Sébastien Allard, AIACHarold K. BallantyneJules Daigle, AIACGérard Parizeau, LSc, FIAC, MSRCW.G. Shakespeare, AIIC1974-1975G.R.E. Bromwich, FIIC, FCIIPaul Filion, FIACTom Keenan1975-1976Jean-Pierre Bastien, B.Comm., FIACR.A. Hayes, FIIC, FCIIRichard Hillier, FIIC, ACIITom Wheatley1976-1977Gérard Gaumont, AIACRonald H. Jeffrey, AIACR.E. MatthewsClaude Meunier, FIACChristopher Swanston, AIACGeorge R. Tatlock, AIACBernard Valois, FIAC1977-1978Tom CharbonneauGerry Gallagher, CIBPierre Lamarche, AIACJean-Louis Lavallée, FIACRoger M. LeslieA.E. MartinViolet Parker, AIAC1978-1979Paul Chicoine, BARobert B. Plante, AIAC1979-1980John Holden, FIIC, FCIIJean-Marie Myette, CIBStanley A. Scudder, FIIC, CIB(Alta.)W.H. Williams, FIIC1980-1981Réal Bond, FIACCarol Caswell, ARMReavley Oswald, LL.B., FIICJean-Paul Savard, AIACMarcellin Tremblay, MScS1981-1982Lucien Bergeron, FIACDorothy Gidge, FIICConrad Le Blanc, FIACJohn Mitchell, FIICDr. Edwin S. Overman, CPCUClaude St-Pierre, AIAC1982-1983M.C. Barnard, M.Ed., B.Comm., FIICRuth Bermingham, FIIC, CPIWKen Hall, CARoy D. Pugh, AIICMelba Self, FIIC, CIB (Ont.)Marcel Tassé, FIAC1983-1984Donald R. Gale, BA, FIICH. MillsJ.B. Murch, FCIIBernadette Murphy, FIIC1984-1985R. Denison, AIICGuy Lachance, AIACRoger Laurin, FIACIan D. Mair, FCIIT. Michael Porter, FIICJean Robitaille, FIAC1985-1986R.H. Bovaird, ACII, FLMIMaurice Choquette, FIACF.A. CopelandE.P. McDermott, FIIC1986-1987Claude Boulanger, FIACJean-Guy Beaulieu, FIACBetty Cook, FIIC, CIB (Nfld.)Robert E. FarriesGlen Kalmar, FIIC, ARMMary E. Kellier, AIICCharles MoreauKenneth J. Nagel, FIICA.V. Thibaudeau1987-1988Donald M. Batten, FIICNorman Green, AIICGeorges Hamel, FIACPeggy Hood Kadey, FIICMichael D. MacNeill, FIIC, CIB (Alta.)Ronald E. Newcomb, AIIC1988-1989B.E.G. Bate, FIICGuy LaferrièreW.J. (Bill) Love, FIICJ.R. Shuttleworth, FIIC1989-1990Daphne M. Mullaly, FIIC, CIB (Nfld.)1990-1991Mary A. Doyle, FIIC, CIB (Nfld.)Reno Daigle, AIICJames M. (Jim) Roberts1991-1992Ralph B. Best, FIICDonald Bridgman, FIIC, ACIIAn n u a l Re p o r t 2007 - 200856

Award of Merit RecipientsHonorary Chartered Insurance ProfessionalsNorman R. Clark, FIICMartyn A. Rice, FIIC, ACII, CLUCatherine G. Rowsell, FIICFred Selles, FIICMelvin J. Zabolotney, AIIC1992-1993None Awarded1993-1994R. Jacqueline McCloy, FIIC1994-1995Raymond Boisseau, FIAC1995-1996Joan E. Best, AIIC, CCIBIan J. MacKinnon, FIICWilliam B. Mather, FIIC1996-1997Frederick E. (Fred) Hyndman, FIICThomas A. Singer, ACII, FIIC, C.R.M.1997-1998John Berg, BSc, FIICFrançois Houle, FIACDarrell Swain, BA, B.Ed., FIIC, CRMRocky Tretiak, AIIC1998-1999Gary L. Baird, FCIPJohn Turley, FIICArthur W. Despard, FCIP, CRMPatrick McFadden, B.Adm., FCIP, CFETerry Manz, CIP1999-2000Ray Ballan, FIICThomas Cashmore, FIIC, ACIIÉmile Chamberland, FIACSharon Hagstrom, CIPEric Laity, FCIPHugh Lindsay, CA, AIIC2000-2001Phillip Cook, FCIPWayne Hickey, FCIP, CRM2001-2002Gordon Crutcher, FCIPElizabeth Cummins-Seto, DPA, LLB, FCIPPatti Kernaghan, FCIP, CRM2002-2003None Awarded2003-2004Ken Clahane, BComm, FCIPMonica Cain, CIP2004-2005John Delaney, BBA, CIP2005-2006Glenn Gibson, CIP, CLA, FCIAA, CFEI, CFE, CCFI2007-2008Diane Brickner, CIPLouise Bevan-Stewart, AIM, CHRP, AAMYves Brouillette, HCIP, FCAS, FICAChairman, ING CanadaGeorge L. Cooke, MBA, HCIPPresident & C.E.O., The Dominion of Canada General Insurance CompanyRobert Cooke, HCIP, CLURegional Vice President, State Farm Insurance CompaniesR. Lewis Dunn, HCIP, FCASPresident & C.E.O., CGU Group Canada Ltd.Robert S. Gunn, BSc, HCIPPresident & CEO, Royal and SunAlliance Insurance Company of CanadaJames S. Horrick, HCIPPresident & C.E.O., AON Reed Stenhouse Inc.Donald K. Lough, BComm., HCIPChairman, President & C.E.O., The Halifax Insurance CompanyMark J. Oppenheim, CA, HCIPAttorney, Lloyd s UnderwritersH.L. Sutherland, HCIP, CLA, FCIAAPresident & C.E.O., Crawford Adjusters Canada Inc.Jean-Denis Talon, HCIPChairman & President, AXA Canada Inc.Janice M. Tomlinson, HCIPPresident & Chairman, Chubb Insurance Company of CanadaR.W. Trost, HCIPPresident & C.E.O., Saskatchewan Mutual Insurance CompanyGordon Wentworth, HCIPGeneral Manager, Albert Motor Association Insurance CompanyIgal Mayer, HCIPPresident & CEO, Aviva Canada Inc.Douglas Swartout, HCIP, CCIPPresident & CEO, AON Reid Stenhouse Inc.Katherine Bardswick, HCIP, MBA, BScPresident & CEO, The Co-Operators Group Limited57 Th e In s u r a n c e Institute o f Ca n a d a

Past Chairs1952 - 1954 Norman G. Bethune, FIIC (Home Insurance), Ontario1954 - 1955 James Richardson, FIIC, A.C.I.I. (London & Lancs.), Quebec1955 - 1956 Harry W. Winter, FIIC (Halifax), British Columbia1956 - 1957 Alex S. Hamilton, FIIC, FCIS, FCII (Scottish U. & N.), Ontario1957 - 1958 C.D. Trusler, FIIC (Commercial Union), Quebec1958 - 1959 W.F. Spry, FIIC (Canadian General), Ontario1959 - 1960 C.G. Angas, FIIC (Yorkshire), Ontario1960 - 1961 Reg. Holroyde, FIIC (Eagle Star), Ontario1961 - 1962 A.J. Mylrea, FIIC (Reed Shaw and McNaught), Ontario1962 - 1963 Geo. B. Kenney, BA, MCS, FIIC (Phoenix of Hartford), Quebec1963 - 1964 J.E. MacNelly, FIIC (Halifax), Ontario1964 - 1965 F.W. Pearson, FIIC, FCII (Northern/Employers), Quebec1965 - 1966 A.E. Warrick, FIIC (Northwestern Mutual), British Columbia1966 - 1967 Etienne Crevier, M.Comm., LLD, FIIC (Provident), Quebec1967 - 1968 T.N. Johnson, FIIC (Pearl), Ontario1968 - 1969 Harley B. Vannan, FIIC (Canadian Indemnity), Manitoba1969 - 1970 Robert F. Clark, FIIC (Canadian Reinsurance), Ontario1970 - 1971 François Adam, FIAC (Caisses Populaires), Quebec1971 - 1973 J.R.A. MacKenzie, BA, FIIC (State Farm), Ontario1973 - 1974 D.B. Martin, FIA, FCII (Royal Insurance Canada), Ontario1974 - 1975 J.E. Burns, BA, AIIC (General Accident), Ontario1975 - 1976 Richard M. Willemsen, BA, FIIC (Sterling Offices), Ontario1976 - 1977 Camille Lang, MBA, CA, FIAC (La Laurentienne), Quebec1977 - 1978 F.G. Elliott, FIIC (Dominion of Canada), Ontario1978 - 1979 R.E. Bethell, AIIC (Canadian General), Ontario1979 - 1980 Marcellin Tremblay, MSc (La Laurentienne), Quebec1980 - 1981 Ian D. Mair, FCII (Prudential Assurance), Quebec1981 - 1982 Robert E. Farries (Farries, McKenzie Ins. Ltd.), Southern Alberta1982 - 1983 L.J. Rawlinson, BSc, AIIC (Travelers Insurance), Ontario1983 - 1984 W.E. Toyne, BComm, FIIC (Sedgwick Tomenson Inc.), Ontario1984 - 1985 J.W. Evans, AIIC (Sun Alliance Company), Ontario1985 - 1986 R.E. Newcomb, AIIC (S.J. Kernaghan Adjusters Ltd.), British Columbia1986 - 1987 Lucien Bergeron, BA, FIAC (Dale-Parizeau), Quebec1987 - 1988 John P. Phelan, FIIC (Munich Reinsurance Company), Ontario1988 - 1989 John E. Lowes, BA, FIIC, CIB (Ont.) (Irwin, Sargent & Lowes), Ontario1989 - 1990 J.T. Kelaher, BComm, FIIC (Allstate Insurance Co.), Ontario1990 - 1991 William J. Green, FIAC (Groupe Fédération), Quebec1991 - 1992 H.L. Sutherland, CLA (Adjusters Canada), Ontario1992 - 1993 G.T. Squire, FIIC (The Co-operators), Ontario1993 - 1994 Gerald A. Wolfe, Jr., BA, FIIC (General Reinsurance Corporation), Ontario1994 - 1995 Philomena Comerford, AIIC (Baird MacGregor Ins. Brokers Inc.), Ontario1995 - 1996 Gregg Hanson, BComm, CA, FIIC (Wawanesa Mutual Insurance Co.), Manitoba1996 - 1997 Sébastien Allard, AIAC (Retired, Royal Insurance Canada), Quebec1997 - 1998 Kenneth R. Polley, CIP, CLA, FCIAA (Cunningham Lindsey Canada Ltd.), Ontario1998 - 1999 Judy Maddocks, CIP (Kemper Canada), Ontario1999 - 2000 Gordon Crutcher, BA, FCIP (Towers Perrin Re), Ontario2000 - 2001 Lloyd King, FCIP, CCIB (Anthony & Associates), Nova Scotia2001 - 2002 T. Michael Porter, FCIP (The CUMIS Group Ltd.), Ontario & British Columbia2002 - 2003 Janice Tomlinson, BA, HCIP (Chubb Insurance Company of Canada), Ontario2003 - 2004 Glenn Gibson, CIP, CLA, FCIAA, CFE, CFEI, CCFI (Crawford Adjusters Canada), Ontario2004 - 2005 Martin-Éric Tremblay, BASc (The Co-operators), Ontario2005 - 2006 Diane Brickner, CIP (Peace Hills Insurance), Alberta2006 - 2007 Robert Landry, FCIP (Zurich Canada), OntarioAn n u a l Re p o r t 2007 - 200858

Adjunct FacultyAUTHORS AND CONSULTANTS 2007 - 2008Alexander, Camille, FCIPBayliss, Laurie, CIP, CRMBouwmeister, Ron, FCIP, ACSBoyle, Sharon, FCIPBue, Oliver, FCIPDaniels, Cris, FCIP, CRM, CCIB (Ont)Dunstan, Martin, BA, FCIPEstabrooks, Jeff, LLB, CIPFioravanti, Anne, CIPForgie, Sean, BA, CIP, CFEIGardanis, Maria, FCIPHornby, Cyndi, CIPKuzyk, Carol, FCIP, CRMLejnieks, Brian, BA, FCIP, CRMMacKenzie, Jim, MBA, FCIPMcCloy-Pell, Jacqueline, FCIPMitchell, John, FIICMurison, Jackie, CIPMurray, Allan, FCIPNaidu, Balu, FCIPPerkov, Frank, CIPPrychitko, Karen, MBA, FCIPRicketts, Autherine, B.Ed, CIPRodriquez, Dianne, CIPScullion, Stephen, B.Sc, FCIP, CRM, CLASoondarlal, Indra, FCIP, CRMStroeder, Crystal, CIPSweeting, Barry, FCIPThrower, Peter G., FCIPTodd, Vicky, FCIPTomlinson, Rose, CIPTroup, Eleanor, FCIPWhitehorn, Murray, BA, BEd, CFPWinters, Heather Anne, FCIP, CRMWoldring, Monica, CIP, CAIB, CCIB(BC)TUTORS AND MARKERS 2007 - 2008Alexander, Camille, FCIPAlexander, Kenneth Ross, FIICAlphonso, Michael Keith, CIPAndrade, Gloria, PAAArora, Sudhir, CIPArora, Surekha, CIPAustin, Nadine Mary, FCIPBalroop, Judy, FCIPBeaudin, Serge, FPAABerrie, Carol Ann, CIPBossé, Andrée, PAABrault, Jean-Pierre, FCIPBridgman, Donald, FIICBriggs, Wayne Scott, FCIPBrown, Shelagh, CIPCashmore, Thomas, FIICChactoura, Aime, FPAAChampagne, Robert, FPAAColby, Joseph, FCIPDelong, Edward, FCIPDowson, JohnDubè, Raymond, FPAADureau, Gilbert E, CIPFecteau, Jean-Marc, FPAAFish, Nancy, FCIPFredericks, Anthony R., FCIPGyoroky, Martin, FCIPHameluck, Robert J., FCIPHarmer, Patricia Janet, CIPHohman, Honora, CIPHohman, Peter Gordon, FCIPHuang, Vivian So-King, CIPKayahara, Teresa Marie, FCIPLethbridge, Edgar James, FCIPLewis, Shawn, CIPMa, Edmund Pak Tai, FCIPManz, Terry D., CIPMartin, Christina, CIPMartin, Mary Catharine, FCIPMather, William Bruce, FCIPMcAlpine, Elizabeth, CIPMcAuley, David, FCIPMcBean, PhillipMcCallum, Lynda, CIPMcCloy-Pell, Jacqueline, FCIPNaidu, Balasundaram, FCIPNeame, Philip J., FCIPObinin, Lydia Sherry, CIPOrr, James A., FCIPPiero, Brian Gerald, FCIPPilon, Georges Alfred, FPAAPotago, Justin, FPAAPoulet, Gaetan, FIACRowe, Harold T., FCIPSicard, Pierre Leo, PAASimms, Ena, FCIPSkyvington, Crystal, CIPStobbs, Nancy Kathryn, FCIPTaplin, Patricia Mary, FCIPThompson, Gerald, FIICThorn, Russel James, FCIPTofano, Zina, FCIPVan Kempen, Kip, FCIPWebb, PatWinters, Heather Anne, FCIP, CRM59 Th e In s u r a n c e Institute o f Ca n a d a

Adjunct FacultyCLASSROOM INSTRUCTORS 2007 - 2008Alaimo, Luciano John, FCIPAlexander, Camille Christiana, FCIPAngellotti, NickArcher, ArnoldAtkinson, Bonnie Leah, FCIPBailey, Kevin William, FCIPBanks, Cedric, CIPBanks, Thomas Randall, FCIPBarks, Thomas, CIPBashir, Naveed, CIPBeal, David, CIPBearman, William Frederick, CIPBeatty, David John, FCIPBeaudin, Serge, FPAABeaulieu, Marjolaine, PAABeekhuizen, Stephenie, CIPBélair, Anne, PAABell, Brenda, CIPBergeron, Lucien, FPAABerthiaume, Carole, PAABessette, MarcBilik, Alex, FCIPBlack, Terry, CIPBlennerhassett, W. Shawn, CIPBorland, Tracey, CIPBouchard, Patrick, PAABouwmeister, Ronald Gerardus, FCIPBowles, Patricia A., CIPBranchaud, Robert, PAABrandoline, Laurie, CIPBray, Kim, FCIPBriére, Nancy, FPAABriggs, Wayne, FCIPBrown, Douglas James, CIPBuch, Daniel, CIPBuchholz, Richard, CIPBucsis, Ross Vincent, FCIPBurt, Lyle Jamie, CIPBusch, Leo, FCIPByrne, Robert S., AIICCain, Monica Frances, CIPCameron, Becky, CIPChabot, PhilippeChampagne, Robert E., FPAAChan Yam, Georges, CIPChan, Anthony K.H., FCIPChhibber, Rita, CIPChin, Bay, CIPClare, Melanie Robin, CIPClement, LarryCoates, Darrel James, CIPComeau, Allan, FPAAComtois, Raymonde, FPAACook, Barry, CIPCooper, George Edmund, CIPCorreia, Karine, PAACostouros, Teresa Ruth, FCIPCousineau, Margaret, CIPCrawford, Margaret, FCIPCunningham, Linda Tracy, CIPCurtis, Cindy Louise, FCIPDadswell, Alan, CIPD’Agostino, Salvatore, FCIPDahl, Mervin Patrick, CIPDaniels, Crispin, FCIPDarke, Richard Blair, CIPDass, AmandaDavis, Michael, CIPDawson, Sharon, CIPDesrochers, Valérie, PAADjurdjevic, Anton, FCIPDobszewicz, Kerri, CIPDoge, Hans Fredrick, FCIPDoig, William Norman, FCIPDrysdale, Randy, FCIPD’Souza, Clinton, CIPDubois, Michel, FPAADuffy, Carol, CIPDunstan, Kenneth Martin, FCIPDyson, Keith Gerald, CIPEdasi, Susan, CIPExton, Barbara Jane, CIPFafard, Yannick, PAAFatteicher, Wayne, CIPFedyck, Susan Kathleen, CIPFerland, ArtFernandes, Eliana, CIPFioravanti, Anne Dolores, CIPFogan, Ian, FCIPFriedel, Alison, CIPFrost, Ian Glen, FCIPGallant, ElizabethGarvey, Kenneth Joseph, FCIPGooder, D. Jane, CIPGosse, David Carl, FCIPGould, David Charles, FCIPGraham, Heather, FCIPGrant, Kathleen, CIPGraves, John, CIPGreenidgge, Sharon, CIPGuimond, Lori-Ann, CIPGutzeit, Natalie, CIPGyoroky, Martin, FCIPHagan, Arthur P., FCIPHallman, Cynthia Louise, FCIPHamblin, Garry, CIPHamilton, Douglas Arnold, CIPHanna, Marilyn Florence, CIPHarris, Phil, FCIPHarvey-Roworth, Shanna, FCIPHaun, Jo-Anne, CIPHaydock, Gloria, CIPHerron, Carol, FCIPHickey, Wayne Thomas, FCIPHobbs, Lloyd Ensley, CIPHodgins, Lori, FCIPHolland, Christopher Eric, CIPHolmes, Ronald Norman, CIPHolt, Cameron, CIPHong, Janny, FCIPHornby, Cynthia Irene, CIPHoulihan, Brian Gerard, FCIPHowieson, Lauren, CIPHughes, Diane, CIPJohnson, Amber L., CIPJohnson, Teresa (Terri), FCIPJohnston, David, FCIPJones, Sylvie Joanne, CIPKania, Barbra Aileen, FCIPKarok, Shannon M., CIPKayahara, Teresa, FCIPKennedy, Laura, FCIPKim, Kiejoon, CIPKingsbury, Kenneth Bruce, CIPKlos, Brian, FCIPKuzyk, Roberta Carol, FCIPLachapelle, FrançoisLaity, Eric John, FCIPLamarre, Marie, PAALamberton, Raymond Todd, CIPLandry, Robert, CIPLanigan, Christine, CIPLaviolette, Yvette Ann, CIPLee, Chuck B., FCIPLee, Jeanie, FCIPLefebvre, Serge, FPAALejnieks, Brian Edwin, FCIPLittle, David Glenn, CIPLowes, Barry, CIPLoyer, Me Benoit, PAALyons, Pamela, FCIPMacDougall, Gregory, FCIPMackenzie, Jim, FCIPMacLachlan, Kimberly Anne, CIPMacLeod, Neil, CIPMacphee, Garth Neil, AIICManske, Julie, CIPMarcotte, Mark, CIPMarion, Lorraine, CIPMartin, Elaine, CIPMartin, Mary Catharine, FCIPMascarenhas, Gavin Gregory, CIPMatthews, Callie, CIPMcBride, Darlene, CIPAn n u a l Re p o r t 2007 - 200860

Adjunct FacultyMcCosh, Sarah Margaret, CIPMcdermott, Anthony, CIPMcDonald, Kelly,CIPMcDonald, Susan, FCIPMcfadden, Maurice B, CIPMcfarlane, James, CIPMckay, Catherine, CIPMcLaughlin, Kerry, CIPMcMahon, Erin, CIPMcMann, Carrie, CIPMcmanus, Susan ElaineMcWilliams, Maureen, CIPMeldrum, Linda, CIPMeshka, Jennifer, CIPMiller, Henry, CIPMiller, Keith, CIPMilne, IanModrhouse, April, FCIPMody, Raj, CIPMongeau, Paul Michel, FCIPMonid, Anatol, FCIPMorris, Peter Robertson, FCIPMuir, Jill Noreen, CIPNaidu, Balu, FCIPNason, Neil Irwin, CIPNord, Karl Arvid, FCIPO’Hara, Katherine Mary, CIPOrr, James A., FCIPOsti, Adrian, FCIPParmentier, Yvon Guy, PAAPatterson, Anne-MariePeabody, Barry Charles, CIPPearson, Robert George, FCIPPerkov, Frank Mirko, CIPPeters, Eduard, CIPPhipps, Robert Charles, CIPPickens, Richard Charles, FCIPPiec, Martin, CIPPilon, GeorgesPino, John Francis, FCIPPlantert, Glenn, FCIPPoirier, Gilbert, FPAAPomeroy, Roxanne, FCIPPorter, C. David, CIPPotago, Justin, FPAAPredeaux, David, CIPPrice, Judy A., FCIPPritchard, Vince P., FCIPProciuk, Dave George, CIPProvenzano, Tim Andrew, CIPPrychitko, Karen Evelyn, FCIPPyke, Pamela, CIPQuinn, Colin, CIPRacine, Sylvie, FPAARavn, Richard, CIPRenÈ De Cotret, Pierre, FPAARibeiro, Drinda Dean, FCIPRichards, Keith, FCIPRicketts, AutherineRidolfo, Adrian, CIPRisi, Michael, CIPRo, Laura, CIPRodriquez, Dianne Gayle, CIPRogers, Philip, FCIPRogoza, Dale Allen, CIPRondinone, Jennifer, CIPRoss, Andrew G., FCIPRoss, Tammie, CIPRourke, Gregory, CIPRowan, Vicki, CIPRussell, Jenet, FCIPRutledge, Madeleine, CIPRyan, Julie Frances, FCIPSanders, Tara Lynn, CIPScholcz, Thomas, FCIPSchostak, Ray, FCIPScullion, Stephen, FCIPSeip, Richard, FCIPSenior, Christine Dawn, CIPSetch, James, CIPShuryn, Michael Stephan, FCIPSinclair, Shaun, FCIPSingh, Kami, CIPSitter, Muriel Ann, CIPSmith, Helen Jean, CIPSmith, Jennifer, CIPSouth, Gary Richard, CIPSpagat, Elliott, CIPSpinney, Shawna, CIPStark, David Paul, FCIPStevenson, AlexanderStrader-Goled, Leah, FCIPStroeder, Crystal May, CIPStubbert, Karen Ann, FCIPSubryan, Cecelia Dhanestra, FCIPSullivan, Julie, FCIPSummerhayes, Dennis Samuel, CIPSutton, Shelly, CIPTetrault, Donald, CIPThomas, Derri, FCIPThorn, Russel James, FCIPThornhill, Kadisha, CIPTodd, Victoria Margaret, FCIPTomlinson, Rose, CIPTowns, Krystal, CIPTreiber, Michelle, CIPValiquette, Michael, FCIPVallee, Roger, AIACVandine, Fred J., CIPVankempen, Gillian, FCIPVenne, ScottVirley, Jennifer, FCIPWagner, Becky, CIPWallace, Wayne, CIPWallick, Susan, CIPWarnecke, Colin Scott, CIPWatson, Larry, CIPWeatherston, Leslie, CIPWebster, Kevin,FCIPWhitehouse, Violet Helen, CIPWilkes, Kim, FCIPWilliamson, Kendra, CIPWismer, Catherine, CIPWoldring, Monica, CIPWolfe, Brian Edward, CIPWooley, David,FCIPYonké Wandj, Rémy, FPAAZacher, Marina, CIP61 Th e In s u r a n c e Institute o f Ca n a d a

Graduating FellowsThe Insurance Institute of Northern AlbertaDalgleish, DarleneDuffield, DebraEngman, DanielFedorak, CharlayneHenkel, AnniesaMcRobert, MarilynNoetzel, PaulinePodkowka, StephenSemeniuk, PatriciaValle, GuillermoWozney, MichaelThe Insurance Institute of Southern AlbertaAdachi, EmiAynbinder, GarryBuchan, BrentByciuk, ShaneClowser, ChristineEkman, KarenFairlie, LanceFung, PeteHogg, NeilJohnson, BrendaLandry, BernadetteLipsey, AmandaMatheson, KristopherMatyushin, VitalyNobbee, AmandaReise, JonathonRizk, EmadTsui, RayThe Insurance Institute of British ColumbiaAlcid, AlexanderBergsma, ChristineCollins, AnneElkin, RossFehr, IreneGallant, JeremyGarcia, DonnaHewitt, BrendaLeung, ManLo, MayNewman, SarahPalmer, RhondaPreuss, KevinQian, WenRocha, ArleneRojas, JorgeSantiago, CarmenSantos, MariaStocco-Serban, DianaTuggle, MaureenYiu, VivianThe Insurance Institute of SaskatchewanBruce, NicoleKarok, ShannonKuzek, ShelleyThe Insurance Institute of ManitobaFisk, GregoryFlook, BruceGovatsos, JamesSanburn, AmandaShnider, DebraWahl, TravisInsurance Institute of New BrunswickMacleod, KarenMorton, NeilInsurance Institute of Nova ScotiaBendell, NaomiBryden, AnnieCheeseman, LindsayConway, MarkCluett, LeeDwyer, CoreneIrving, JenniferMacLaren, TylerMalcolm, MichaelMcGrath, MelanieOlie, BruceRobertson, BethanyThe Insurance Institute of Newfoundland & Labrador Inc.Bellisle, DesiraeMeadus, KimberleyTucker, J. KeithThe Insurance Institute of Prince Edward IslandEllis, JamieInsurance Institute of OntarioAli, IrfanBarlow, PeterBergmann-Brad, AdrianaBlack, ChristinaAn n u a l Re p o r t 2007 - 200862

Graduating FellowsBurns, PaulCadogan-Walker, DawnCampbell, LauraChan, JumboChopra, SonalChow, ChristinaChu, JoanneDawson, CindyDenyes, MelissaDharsee, ZahraDownie, BrianDupuis, NathalieFernandes, BrianFogal, MaryGilzean, SheronHarms, CarinHeer, AnitaKea, DerekKelly, ShannonKislasko, JefferyKnight, JeffKohli-Sethi, RituLaing, LorraineLee, AprilLee, KarenLewis, GarethLi, JingLi, ZhibinLu, QuanLung, EdmundLynch, JanisMak, KarenMarett, DanielleMarques, DannyMastrangeli, EnricoMaulik, BavaaniMcCullough, DavidMcCutcheon, CathyMcLeod, HeatherMetzger-Campea, KathyMigneron, ChristineMille, Ana-MariaMitchell, RobertNichols, KyleNorn, TammieOliver-Cook, DorrettPatina, MelaniePatterson, AmyPorto, JosiePowell, AndreaQattan, WaleedRahamut, DannelScott, JonathanSharma, PankajShih, SharonSilva, NataliaSmith, LisaSodo, MariaSorrenti, PamelaSpellman, YvonneStevens, KenStevenson, DarylTalevski, KristinaTamber, RajwinderTan, MichaelThomas, RyanTong, MichaelTotten, ShaunaTrepanier, JamesUmstadt, ChristineValles, SeanWashuta, GaryWicke, HeatherWiltshire, EstherWinger, MarieWogar, KahlitaWood, StevenYang, CarolinaIADQ (Région de l’Est)Bergeron, MathieuDuchesne, LisaFréchette, LouiseJean, DominiqueMartel, JoséeMorin, NormandTremblay, IsabelleWhittom, Nancy-AudreyIADQ (Région de l’Ouest)Bélair, ManonBoulet, MichelChambon, ChristelleCircé, IsabelleDegagné, MaryseEl-Kheir, NohaGagnon, YvesLizée, ManonLy, Hai Duong (Andy)Malacket, FrançoisSicotte, AlexandreVeilleux, SylvieVivier, Karine63 Th e In s u r a n c e Institute o f Ca n a d a

Continuing Education GraduatesFCIP and CIP Honours GraduatesBanks, Gerald L.(Ontario)Farrell-Buckley, Patricia Anne(New Brunswick)Luy, Victor David(Ontario)Parker, Norine G.(Northern Alberta)Parks, Melrose(Ontario)Scott, Grant(Ontario)Stewart, Kevin(Manitoba)Honours FCIP GraduatesBlack-Stuart, Jennie-Anne (Ontario)Butler, Carol (Southern Alberta)Gillespie, Barbara (British Columbia)Hahnfeld, Allison (Ontario)Jacquard, Jaclyn (British Columbia)Jain, Shant (Northern Alberta)Lee, Elaine (Southern Alberta)Mulhall, Peadar (Southern Alberta)Skibinsky, Shelley (Ontario)Stone, Jonathan (New Brunswick)Von Eggers, Helen (Northern Alberta)Wenzel, Tammy (Southern Alberta)Honours CIP GraduatesArbour, Helene Marie (Ontario)Boudreau, Kelly Ann (Nova Scotia)Burbella, David (Manitoba)Foley, James Alan (Ontario)Forhan, Wendy Lynn (Nova Scotia)Foster, Mark (Southern Alberta)Ignomiriello, Lucia (Southern Alberta)Ksiazek, Kimberley (Manitoba)Saunders, Tara (British Columbia)Stanhope, Victoria (Nova Scotia)Zwaagstra, Tracy (Manitoba)An n u a l Re p o r t 2007 - 200864

Graduating Chartered Insurance ProfessionalsThe Insurance Institute of Northern AlbertaAndrew, JordanBasara, Dean ThomasBlyznyuk, TetyanaBodnar, Nicole MarieBozok, Ashley DawnCarstairs, Jacqueline FayeCassidy, Christine JeannetteChan, Lilibeth JoyCramer, Shelley ElsieDahlen, Alana MarieDiao, Jian ZhongDippie, StevenDowhaniuk, Mark ChristopherDubois, Terri NGormley, DarceyGrmek, Malgorzata AnetaJones, David DuncanLam, DavidLatham, Michele SuzanneLazowski, Julieanna LeaMacDuffie, Scott A.MacKenzie Alderman, ChadMathieson, Candis Marie-AnneMcEwan, Cheryl LeanneMoland, KendallMoore, Elissa HollyPetryshyn, Janine MichelleSchriver, Wanda MarieSmith, Derek W.Stein, Tachelle DawnStratton, LindsayTalati, Shikha SmiteshTapp, Shannon MoriTaube, Michelle E.Trujillo, William BenjaminWass, Ryan DouglasWilkinson, Ilka E.Wilson, Roseanne MayWuesten, KatrinYorke, AbaThe Insurance Institute of Southern AlbertaAitken, MikeAngus, Christina BrynnAustin, CharleneBelau, Ashley LaneBenoit, Carmen AshleyBierman, SharaBignell, SherryBlasetti, Brent MichaelBowley, Tyler GeorgeBradley, AngelaBuchan, Jody MarieCairney, BenCarswell, Phillip NicholasCoe, Richard BrianCoward, KathyCrumb, BrendaDang, LindaDelegarde, James RaymondErhardt, LarryEvans, David EdwardFisher, Shawn HenryFong, Peter Chi ChioFreeman, Christine ElizabethFriesen, EleanorFulford, Sherianne MarieFulton, TracyGilbart, TaraHender, NolaHinz, ChristinaHoang, LannyHoh, RonaldInce, Timothy RobertJohnson, Robert DouglasKarg, Ashley ReneLang, Nicole GabrielleLansdown, LauraLau, JudyListhaeghe, Tia MichelleMackie, Don LorneMah, TheresaMai, RichardMarkandu, JasmineMarko, KatherineMartin, Darren RayMartyniuk, JeremyMcDonald, JerimiahMcDonald, Shawna-SeahMueller, Richard JohnNgwenya, NomathembaNordin, Joni MariePlanden, SusanPorter, Kristine JanetPrice, Ryan ChristopherPuchalski, Adam MarkRasmussen, Christa JeanRobidoux, NormandRyanti, Enille65 Th e In s u r a n c e Institute o f Ca n a d a

Graduating Chartered Insurance ProfessionalsSabharwal, SunilSaby, JasonSchwindt, Jacalyn GailSikorski, Sarah AnneSloan, EamonStyczynska, Paulina MargaretTempeny, JaimeTobin, CrystalTopiwala, TejalTran, KhuonWager, GaryWang, HaihongWatson, Andrea L.A.Wilson, Kristel SarahWong, Nancy Kit-ManWong, QueenieYahn, Sandra GailThe Insurance Institute of British ColumbiaAbbassi, PariAndrew, Aleta M.Arneson, Noelle MichelleBeszedes, Gail AnnetteBillham, Karin J.Bishop, ChristianBogusinski, YanaBudin, Anne E.Calbick, Linda LeahChan, ElvisChan, Kevin Kar-LeungChan, Nivian Hoi-YanChang, Chuck ManChen, Anita (Li-Chuan)Cheng, Tammy Kit WaiClarke, Krista LindleyCochrane, Jane CatherineCox, Kimberley AnnCunada, Mario E.P.deGoede, TaraFoster, ChristopherGray, DeannaHausch, Karen E.Hollingworth, BrianHon, Anna Choi-MeiHuculak, Mary LouHumphrey, DerekHung, Eric C.Jaswal, GurdeepJhutty, Ranjit KaurKnight, Alison J.Ko, Vanessa Vun LiKrott, Tammy ElizabethLaderoute, Tristan E.Lee, IreneLee, Sou Hung CanitaLee, Woody Ka WoodLi, Weili (Annie)Liu, Wen Shu (Lauren)Lyon, Sandra LynneMa, KeithMacKillop, Kelly RuthMagcalas Toth, Sarah MichelleMak, Brian T.Managh, Dale CoreenMano, ShokoMcBurney, Kathryn (Kate) LynMcCumber (Xie), Maggie (Jun)McGinnis, Jim CharlesMichielutti, Eva ChiaraMinnis, Howard GlennMittra, NilanjanaMokry, Sarah JenniferMoore, Manjinder S.Moore, Sarah ElizabethNguyen, MarkParr, Tara JeanPrychun, Amy R.Rabinovitch, Lorna C.Rachfall, Kasia O.Radu, AdrianaReddekopp, Lisa MarieRichardsen, Marnie AlaynaSaundry, Rebecca BarbaraSemrau, William JamesSmart, Janna NicoleSo, Melissa Pui KaySubido, LoidaThiffeault, Pierre-LucThompson, DevonTownson, Donna MarieTran, Wilson HuyTse, Lisa Jing XianTyo, AnnaVan Kooy, SimoneWeston, Valerie ElizabethWiebe, Carol AnnWillford, Shannon GayleWinski, MalikaWong, Kitty Wai LingWu, Wai Yung (Christine)Wu, Xue Hong (Irene)An n u a l Re p o r t 2007 - 200866

Graduating Chartered Insurance ProfessionalsXia, BingYoung, Leslie Hoi YunYoung, Shawna LouiseZipp, Sarah LouiseThe Insurance Institute of SaskatchewanBeherns, Kelly MaureenBohach, Jamie DeanChupa, BruceFields, Wendy HeleneFranklin, LeanneFranko, Arlene HelenFraser, BradGiesbrecht, Michelle PamelaGraff, Kim MaureenGrunerud, Diane M.Hynd-Johnson, JanineJordan, Lana MaryKlein, KarenMcCulloch, Stacee A.Mimbs, JaimiePohl, ElainePratt, LaurieReed, AndreaRobb, CurtRoss, Lee-Ann DeniseRustad, Jacqueline MarieSchultz, Darlene JuneSualehin, IqbalTremblay, MelissaWalters, BrandyThe Insurance Institute of ManitobaBineau, Ryan KennethBolt, Kenneth WilliamBorodenko, DarrenClaire, KiranDiduch, Charlynne R.Dye, WendyGibson, BrendaIsabey, PierreKnight, Tammy M.Livingston, Sheryl LynLussier, MeaghanMacfarlane, Eileen HazelMcKay, KenMcKenzie, TinaMuise, EdwardNaldrett, TrevorNeil, Cindy A.Olson, BevPayeur, Robin LouiseSturby, David MichaelThompson, PaulVieville, Carolle A.M.Wolaniuk, DaleZhao, XuanInsurance Institute of New BrunswickBeck, JenniferBeukeveld, John Herman JosephDoucet, SergeGraceffa, CarlaHiggins, James WalterMacLaughlin, Lisa MarieMacTavish, Patti AnnMcMenamon, Peter AndrewO’Neill, KariPoirier, JoanneRankin, JohnStuart, Cheryl JacquelineTrail, Matthew ArnoldThe Insurance Institute of Prince Edward IslandGrandy, Jeffrey ChristopherMacIntyre, Judith PatriciaMolyneaux, KarenMyers, Marie BonitaInsurance Institute of Nova ScotiaApestiguy, Jonathan TrevorBadcock, Susan PenneyBarrington, Melissa IreneBower, Jeff ClaytonBurke, James WesleyCanning, Jennifer LynnDeCoste, Georgina AnneFancy, Jeremy DavidFarrell, Janet LeeGillis, Sheri LynnHennessey, Frank LudoLeBlanc, Tryphena PatriciaLebo, AlastairLewis, Wendy MaryMassey, Deanna JanetMunro, John GordonOsborne, Melanie Dawn67 Th e In s u r a n c e Institute o f Ca n a d a

Graduating Chartered Insurance ProfessionalsProsser, Mark KennethRose, Sherri LynnRudolph, Breanna JaneSeaward, Nancy ElizabethSerafinus, Lisa MarieThompson, Melissa GraceVeinot, Shelley CatherineWard, Gerald L.The Insurance Institute of Newfoundland & Labrador Inc.Clarke, Laurel S.Davis, Susan ElizabethHanlon, Tracey LeePower, Michelle DianeRumsey, Diana LoisToms, JodiInsurance Institute of OntarioAbuMarar, GhassanAdegoke, Benjamin AdedapoAdlam, Stacey LeeAhiers, RobAkindeinde, Durojaiye AlfredAlberto, Ana PaulaAllan, PamelaAllen, Johanna E.Allen, Paul MichaelAlmeida, RenataAloisio, GraceAnderson, Patricia MarieAngel, AlfonsoAsim, AliaAvery, KristenAyres, Lori L.E.Azcurra, Kathy (Katarzyna)Ball, Golda EileenBall, Kathryn B.Balraju, VinitaBarnhouse, DrewBaynham, TamaraBeasley, David RobertBeatty, AmandaBenoit, MichaelBeresford, LynnBessada, Marie-ClaireBhagirath, KapilBlack, AnthonyBobbett, Margaret ElizabethBoldt, Robert DanielBonfini, MichaelBoudreau, JulieBraganza, Dominador ThomasBrezeanu, Andreea S.Brown, CarrieBrubaker, StephanieBruce, JordanBulmer, Doris LouiseCallery, MichaelCamara, Sandra MarieCampbell, JulieCampbell, YvonneCargill, Kevin CarlCarkner, Lynda ArleneCartier, Michelle BarbaraChadha, AlokChamaneh, RoyaChan, MargaretChandershekar, AartiChang, Melanie AlanaChartrand, JaredCheema, ZahidCherian, RoyCheung, AndyCheung, Jenny Ching HanChing, Shirley Man-YeeClair, Krista AnnClattenburg, Charles ToddClemens, Jennifer LynnConduah, Maame EsiConway-Ledrew, DianeCoons, JulieCooper, Gail DeniseCope, DawnCorner, Sean EdwardCousineau, Helene LinaCrewson, Lorne IanCrow, Jennifer IsabelCurran, HollyD’Addario, Jason RobertDale, DianeDalgado, CorrineDave, BinduDavenport, Heather L.Davoodi, Masoud Damonde Sousa, LuisDecoo, AndreaDew, Traci LynDhesi, Ripinder SinghDi Bella, Evan R.Di Donato, DonnaAn n u a l Re p o r t 2007 - 200868

Graduating Chartered Insurance ProfessionalsDiamond, CherylDiFederico, Albert VincentDimitriuc, Maria R.Donnait, Nadine AliceDost Mohammed, AliDoucette, AndreaDougherty, Catharine MichelleD’Souza, DaizyD’Souza, KarenDugalich, Matt MatoDunn, Kelly AnnEngineer, Benaifer V.Erazo, StefaniaEseryel, UmitEsmail, FamidaEtches, Maureen RoseFaria, AlyshaFarrell-Lang, KayFernandes, MichelleFernandes, NishaFischer, Beth JaneFlores, Estelita FranciscoFlynn, Tammy L.Fok, EnezFortin, Steve DanielFox, JacindaFox, Steve JamesFranc, ErikFrancis, WarrenFurfaro, AdamGallagher, ChristopherGardner, PaulGaur, SunilGeorge, Lisle AnnGeronimo, Sharon AntonetteGill, Palwinder KaurGomes, FatimaGomes, Ninette MariaGonzalez, Agata M.Grady, IanGranese, SabrinaGratcheva, ElenaGray, Robert RussellGreen, Craig StevensonGreer, KarenGrzelak, JenniferHaarhoff, BrendaHaarhoff, RobertHaggarty, Barry WilliamHall, AlexHam, MyraHamilton, Juliet MarieHarracksingh, RobHarrington, DarleneHatton, Kerry A.Hebert, DanielHenkenhaf, Jesse LeeHerr, KatherineHeywood, Scott GordonHirji, KarimHodgins, Geoff ClarkHogan, Jonathan PaulHorgan, Chris CoreyHuestis, MenaHunter, LanceHurst, DarrylHussey, Karen AnneHutchison, Christian JamesIndewey, Lisa MicheleIp, SilviaIppolito, CindyIppolito, Lori MichelleIrshad, AtifIves, Catherine MaryJahoor, LindaJayapalan, SamuelJenner, PattiJiang, YuJohnston, Marlene CatherineJoshi, TejasKalbfleisch, Elizabeth DianneKambakhsh, HumanKanampuza, Laila AnthonyKane, KimberlyKang, NickyKaur, PunitaKealey, Alexandra TeresaKearnan, WayneKearns, BrianKelley, Barbara JeanKerr, DanielKhan, FaisalKhan, ShaminKilbride, Kelly AnnKim, Alison JiaeKim, JenniferKim, PhydaKing, Robyn GloriaKirwan, DonnaKneeshaw, Scott JamesKonecny, DianeKonji, Lucy69 Th e In s u r a n c e Institute o f Ca n a d a

Graduating Chartered Insurance ProfessionalsKoolen, Kimberley AnnKorte, BernieKovacevich, Josephine Pui FongKresina, LindaKuryliak, Alex MathewLalonde, Cheryl DianneLam, Ada Ho WaiLaszlo, Robert PeterLau, Ian DouglasLawrence, Andrew RobertLayton, Carla DianeLee, JosephinaLee, MartinLees, Brenda M.Leibel, Billy M.Leung, CynthiaLeung, Wendy Wing SumLewis, Renee simoneLi, OrianaLi, Zaidong LindaLiang, ShuangLiburd-Prentice, Tressetta IanthiaLindsay, NicholeLing, FrederickLing, RubieLisinski, StacyLittle, Cheryl AnnLobo, MartineLoptson, Nicole MarietteLowe, LamourLoyal, RajeshLuckhurst, CherylLuffman, Petra EstherLuk, Mable Mei-PoLundy-Knight, MarleneLuo, NingLurch, FrancisLyle, Jeffrey LindelMa, FengxiaMaahs, RonnaMacInnis, Ashley DianaMacKinnon, Ryan JosephMacPhee, Scott AllanMaeckelbergh-McGill, Annette MarieMahajan, MonicaMandin, TitaMansoor, Talat F.Maraj, KarrieMarkell, GregMartin, Laura BrookeMartire, AlmaMaskell, ScottMather, BrianMathew, Swapna SusanMaurizio, StephenMcBride, SylviaMcCullough, KellieMcDonald, Stephanie AnnMcDougall, Danielle ElizabethMcGeoghan, LiamMcGregor, James A. D.McHale, Maureen DeeanneMcIntosh, Corinne BonnieMcIntyre, Sherry L.McKesey, Samantha CynthiaMcLoughlin, Sean MichaelMcNeill-Crawford, SabrinaMelling, EileenMelo, Tracy LynnMendoza Toombs, Alicia MendozaMichalowska, ElwiraMilanovic, RyanMills-White, Caroline AnneMitchell-Parry, Donna MarieMoreau, Sheila FrancesMorris, Bryan EdwardMorrison, Amy ElizabethMosquera, MarinaMotwani, SureshMuise, Melanie JohannaMurphy, Stacey AnneNault, Rod LawrenceNeedra, Eve CathleenNeil, AndrewNeves, IsabelNewman, Suzanne SarahNewton, Justin AyindeNguyen, Mai (Cindy)Nguyen, VietNicholls, Racheal DianeNicolle, RichardNormore, Jennifer MadelineNoronha, Gerard MichaelNorris, WendyNorton, MelissaNoursi, Rajaei ZakiO’Connell, Rebecca (Becky) AnnO’Donnell, PeterOfori-Attah, Harry E. BoakyeOliveira-Melillo, AnabelaOmoruyi, OsayiOstrun, DianaAn n u a l Re p o r t 2007 - 200870

Graduating Chartered Insurance ProfessionalsPang, KarenPang, Raymond Ka PanPankratov, KirillPapanayotou, Ioannis (John)Pascarella, LisaPaul, Rupinder K.Peck, Kelly LynnePeel, TysonPelletier, MiaPelone, StefaniePersaud, VishanPeterson, Jennifer LouisePetteplace, JessicaPhilips, MagdaPhillips, Jennifer RosangelaPiattelli, DomenicPicos, Daniela IoanaPollard, ChrisPridie, ColleenRachiotis, GeorgeRagoonanan, RameshRajaratnam, NadinaRangwani, RohitRaon, Senigunda (Zeny)Rasouli, LyanneRecalis, HarryReid, DavidRichards, Peter A.Rider, FrankRiehl, PatriciaRizzuto-Giorgio, LauraRoche, Michael James SaywellRock, Michelle LorraineRodrigues, DarrenRomano, Adam TiborRon, ManuelRoode, ChristyRose, Christopher JamesRudal, Sunita S.Ryan, Michelle NadineSalvatore, DorisSammon, Thomas J.Sardo, VitaSchacter, DaraScharf, James W.Schmidt, ChristopherScott, Richard WallaceSegriff, Tammy IdaSeow, CharmaineSethi, HarishShah, NoreenSharma, PraveenSharma, SugandhaSharpe, Matthew AllanShervington, CatherineShimmin, KendraShin-Feeney, ShoSidibe-Dubois, UmaSmirlies, LibertySobanski, Cheryl RaeSpafford, DerekSpence, JillSpinelli, JohnSt Martin, DavidSt.Pierre, ChantalStadnikov, Anton AlexStaines, EdmundStanton, RichardStevens, KeriStevenson, HollyStewart, Gavin CharlesSt-Onge, Sylvie DianeStott, Lois AnneStribling, Jody W.Strickland, BeulahStroud, EricStuart, June YevetSubryan, Nadia RachelSuchecki, BradSunichura, GonikaSurtees, Tracey AnneSwanepoel, LiezleTalis, IgorTaylo, LoretaTennant, LouiseThomas, Frances MayThomas, NatalieThompson, EmmylouThornton, Derek WayneTiekstra, SonyaTiffin, WayneTirrell, ChristopherTomlin, MichaelTonin, JamesTrainor, JanTraynor, Tina M.Van Dyk, LindsayVanderwey, TaylorVandyk, Jacqueline SuzanneVassilyev, OlgaVaz, Lonet P.Verschuuren, Pamella Lynn71 Th e In s u r a n c e Institute o f Ca n a d a

Graduating Chartered Insurance ProfessionalsVincent, Anne MicheleVirk, ShallyWagner, Michelle DeniceWalentynowicz, Melissa LeeWalker, Jeff EdwardWall, JoannaWallace, Chadwick JamesWallner, Vickie LynnWan, DerrickWeber, JenniferWhite, Kathy-Ann RhondaWilkinson, MichaelWillard, AprilWilson, Ken R.Wo, Bei BeiXavier, Richard A.Xu, Sharon (Xiao)Yeatman, David AndrewYeem, KennethYong, TrevorYung, ElaineZajczenko, MichaelZehr, Brandon LloydZhao, Jianwei WilliamIADQ (Région de L’Est)Bergeron, SylvieBernatchez, KarineBérubé, LindaBlanchard, SuzanneBlanchette, NathalieBrisson, MélanieCorneau, JohanneDufour, AnnieDufresne, JulieFerland, DanielGaboury, Louis-PhilippeGagnon, AndréGagnon, ÉricGauthier, EvaLaflamme, SophieLandry, AnnieLanglois, ValérieLavigne, VéronicLévesque, JulieMasselotte, JanieOuellet, NancyRoberge, IsabelleRobitaille, JoéSamson, CarolineSt-Amand, JennySuc, DanielVeilleux, JacquelinIADQ (Région de l’Ouest)Beauchemin, MélanyBeauchesne, AndréeBéland-Ménard, LucBoulanger, Nadia LisetteCervini, MichaëlChampoux, ÉricChiasson, JulieCourchesne, MagalieCouture, ValérieDelisle, JoséeDemers, ManonDesprés-Arnold, KarineDuclos, DominicDuguay, GuillaumeDupuis, LouiseGagnon, MathieuGénéreux, JohanneGiroux, JacintheGrenier, OdetteHamelin, AnnickJacques, JulieJutras, SylvaineKanev, StoianLagacé, AlexandreLalancette, AmélieLamoureux-Schmidt, MarlèneLanglois, HugoLatour, CarolineLavoie, MartyneMartin, Marie-ClaudeMathieu, ManonMawussi, GenevièveMérineau, JulieMérineau, ManonMoreau, GenevièveMoseley, BrigitteMukadi, NangaMüller, Rebecca-F.Nguyen, Phuong-MaiOuimet, JulieOumami, AbdellatifPellard, JulienRichard, DominicRivard, Pierre-LucRousseau, ChantaleAn n u a l Re p o r t 2007 - 200872

Graduating Chartered Insurance ProfessionalsRoy, LiseSalomon, JulieSanterre, JudithSherman, Gregory Sidney AnthonySt-Vil, IguenseThibault, StéphaneTouchette, Marie-SylvieTremblay, DianeTucci, AnnaVenne, IsabelleViens, Christine73 Th e In s u r a n c e Institute o f Ca n a d a

Associated Local Institutes and ChaptersThe Insurance Institute of Canada18 King Street East, 6th floorToronto ON M5C 1C4(416) 362-8586Fax: (416) 362-1126 or 4239 or 1674The Insurance Institute of British Columbia1110 - 800 West Pender StreetVancouver BC V6C 2V6(604) 681-5491Fax: (604) 681-5479The Insurance Institute of Northern Alberta1104 Oxford Tower, 10235 - 101 StreetEdmonton AB T5J 3G1(780) 424-1268Fax: (780) 420-1940The Insurance Institute of Southern Alberta1110 - Canadian Centre - 833 4 Avenue SWCalgary AB T2P 3T5(403) 266-3427Fax: (403) 269-3199The Insurance Institute of Saskatchewan310 - 2631 28th AvenueRegina SK S4S 6X3(306) 525-9799Fax: (306) 569-3018The Insurance Institute of Manitoba533 - 167 Lombard AvenueWinnipeg MB R3B 0V3(204) 956-1702Fax: (204) 956-0758Insurance Institute of OntarioGTA (Greater Toronto Area)18 King Street East, 16th floorToronto ON M5C 1C4(416) 362-8586Fax: (416) 362-8081Cambrian Shield & Norhtwestern Chaptersc/o 18 King Street East, 16th floorToronto ON M5C 1C41-866-362-8585Fax: (416) 362-8081Conestoga Chapter104 - 40 Weber Street EastKitchener ON N2H 6R3(519) 579-0184Fax: (519) 579-1692Hamilton/Niagara Chapter1439 Upper Ottawa Street, Units 4 & 5Hamilton ON L8W 3J6(905) 574-1820Fax: (905) 574-8457Kawartha & Georgian Bay Chaptersc/o 18 King Street East, 16th FloorToronto ON M5C 1C41-866-362-8585Fax: (416) 362-8081Ottawa Chapter608 - 1335 Carling AvenueOttawa ON K1Z 8N8(613) 722-7870Fax: (613) 722-3544Southwestern Ontario Chapter101 - 200 Queens AvenueLondon ON N6A 1J3(519) 432-3666Fax: (519) 432-5919L’Institut d’Assurance de Dommages Québec2230 - 1650, avenue McGill CollegeMontreal QC H3B 4G7(514) 393-8156Fax: (514) 393-9222Edifice Le Delta 12875, boul. Laurier, bur. 1300Sainte-Foy (Quebec) G1V 2M2(418) 623-3688Fax: (418) 623-6935Insurance Institute of New Brunswick25 Hedgewood Dr.Moncton NB E1E 2W4(506) 386-5896Fax: (506) 386-1130Insurance Institute of Nova Scotia503 - 73 Tacoma DriveDartmouth NS B2W 3Y6(902) 433-0070Fax: (902) 433-0072The Insurance Institute of Prince Edward Island51 University AvenueCharlottetown PE C1A 4K8(902) 892-1692Fax: (902) 368-7305The Insurance Institute of Newfoundland& Labrador Inc.151 Crosbie Road, Level 3, Chimo BuildingSt. John’s NL A1B 4B4(709) 754-4398Fax: (709) 754-439975 Th e In s u r a n c e Institute o f Ca n a d a

The Insurance Institute of Canada18 King Street East, 6 th Floor, Toronto, Ontario M5C 1C41-866-362-8585 (t) 416-362-8586 (f) 416-362-1126www.insuranceinstitute.ca