Melhanna Collection - Skandia Window Fashions

10.07.2015 Views
E24Melhanna CollectionMaster Index BRoller ShadesPatternNameColorNumberColorNamePriceChartMaterialWidth4275R Silk 3 78"4276R Cream 3 78"Bijou 4277R Peach 3 78"4278R Tawny 3 78"4279R Sky 3 78"4325R Lily 2 78"4326R Vanilla 2 78"4327R Buff 2 78"4328R Hazel 2 78"4329R Sorbet 2 78"Homespun4330R Chestnut 2 78"4331R Jade 2 78"4332R Dusk 2 78"4333R Sterling 2 78"4334R Bloom 2 78"4335R Celeste 2 78"4336R Midnight 2 78"4375R Ivory 2 72"4376R Powder 2 72"Lintex4377R Storm 2 72"4378R Oyster 2 72"4379R Oatflake 2 72"4380R Pumpkin 2 72"4225R White 4 96"4226R Bone 4 96"4227R Beige 4 96"4228R Light Grey 4 96"4229R Grey 4 96"4230R Bronze 4 96"4231R Black 4 96"Natte 4232R White/Bone 4 96"4233R White/Beige 4 96"4234R White/Grey 4 96"4235R Bone/Beige 4 96"4236R Beige/Bronze 4 96"4237R Beige/Grey 4 96"4238R Lt.Grey/Grey 4 96"4239R Black/Grey 4 96"4390R Powder 3 78"4391R Nickel 3 78"Nolite 4392R Fawn 3 78"4393R Buff 3 78"4394R Alpine 3 78"4300R Snowcap 3 78"4301R Silk 3 78"Panache4302R Cream 3 78"4303R Tawny 3 78"4304R Blush 3 78"4305R Damask 3 78"4200R White 3 72"4201R Bone 3 72"4202R Rose 3 72"4203R Beige 3 72"4204R Light Grey 3 72"4205R Grey 3 72"Pavilion4206R Bronze 3 72"4207R Black 3 72"4208R White/Bone 3 72"4209R White/Beige 3 72"4210R White/Grey 3 72"4211R Rose/Lt. Grey 3 72"4212R Beige/Grey 3 72"4213R Grey/Black 3 72"PatternNamePatternNameColorNumberColorNumberColorNameColorNamePriceChartPriceChartMaterialWidth4350R Porcelain White 1 72"4351R Ivory 1 72"4352R Sandstone 1 72"Sandtex II4353R Camel 1 72"4354R Buttercream 1 72"4355R Silver 1 72"4356R Hunter Green 1 72"4357R Navy Blue 1 72"4250R White 5 72"4251R Bone 5 72"4252R Beige 5 72"4253R Light Grey 5 72"4254R Grey 5 72"4255R Bronze 5 72"Serge 4256R Black 5 72"4257R White/Bone 5 72"4258R White/Lt.Grey 5 72"4259R White/Grey 5 72"4260R White/Beige 5 72"4261R Lt.Grey/Grey 5 72"4262R Black/Grey 5 72"Grasscloth ShadesMaterialWidth4100G Café Au Lait 1 68"Oriel4101G White 1 68"4102G Bone 1 68"4103G Negev 1 68"4117G Terra 2 68"Merida4118G Pearl 2 68"4119G Sage 2 68"4120G Rush 2 68"4112G Gardenia 2 68"4113G Pebble 2 68"San Remo 4114G Toast 2 68"4115G White 2 68"4116G Ivory 2 68"4104G Ivory 2 68"Tropaz4105G Nutmeg 2 68"4106G Pebble 2 68"4107G Bamboo 2 68"4108G Bark 2 68"Viscaya4109G Bisque 2 68"4110G Clay 2 68"4111G Rattan 2 68"7/03

Melhanna CollectionE25Retail and Consumer Product ExpectationsFAQsAt Skandia, we are constantly looking for ways to improve our product quality and customer service and in doing so have compiledsome very interesting statistics. Nearly one third of our customers experience virtually no problems that require Skandia’s assistance. Thisfact so intrigued us that we did a little investigating. What turned up was not totally unexpected. These satisfied customers had one thingin common. They informed their customer during the sale process, not only about the features and benefits, but also about the limitations.In other words, they did not oversell the product. Our goal is to help you achieve greater profits by informing you, your sales personneland consequently the consumer of the performance expectations for each of our products. This eliminates 97% of consumer complaintsand helps you become the most knowledgeable window covering professional in the industry. Please take the time to review ourfrequently asked question section and use the information to educate and inform your customers about product expectations.Melhanna Woven Wood• Will the new woven woods match in color andtexture to the ones you installed for me last month?When our suppliers paint, dye or extrude the materialswe use to fabricate our products, there are slight colorationchanges from each run. For example, when our woodfinisher paints slats in our color pure white, the final color isaffected by both temperature and humidity. If one run is producedwhen the temperature is 78º and the humidity is 60%and the next run is produced when the temperature is 82ºand the humidity is 78%, the differences in temperature andhumidity, will cause each run of pure white slats to varyslightly in color.• Will my window covering discolor or fade?Discoloration is usually defined as a color that changesnegatively and is generally used to describe a loss in a colorsintensity or the yellowing of the color. Discoloration or fadingcan be caused by many factors including but not limited to thetemperature and humidity of the home, chemical cleaningagents, long-term sun exposure, cigarette or cigar smoke, generalcleanliness of the home, and the age of the product. Eventhough we use the finest materials available, including the latestUV (ultraviolet) resistant finishes, a reasonable amount of discolorationover time is to be expected. The sun’s rays are verydamaging to vinyl and fabric materials. Over time, you canexpect the side of the product that faces the sun to becomeslightly faded and a yellow cast or tint may become apparent.• Will my woven woods match the sample that is shownin the sample book?Many woven wood materials will gradually changecolor over time naturally. Bamboo, starts out green, slowlychanges to yellow, and finally to a brownish yellow. Thesun’s rays are very damaging and, over time, you can expectthat the side of the product that faces the sun will becomeslightly faded and a yellow cast or tint may become apparent.Even though we use the finest materials, a reasonableamount of discoloration over time is to be expected.• Will the slats and yarns on my woven woods bestraight and stay straight?Woven wood material is constructed using a combinationof far eastern wood slats and yarn. The yarn holds theslats in position but not tightly. Pushing on either side of theshade will cause the slats to create a bulging out effect on theopposite side. You can press on the bulge and straighten thesides of the shade, but the yarns will be slightly out of theirvertical position. This happens to some degree every timethe shade is raised or lowered. The movement is slight, but,over time, the cumulative effect can become noticeable.This is an inherent by-product in the construction of allwoven woods and considered acceptable.• How are the liners on the Melhanna Woven Woodsattached?We attach ourwoven wood liner usingthe standard industrymethod. However, weagree there must be a betterway to provide a linedwoven wood. Check outour new twin rail systemthat uses a pleated or cellularshade as the liner.• What is considered an acceptable tolerance for color ortexture match?The commercial tolerance for an acceptable color ortexture match is a 2-foot separation. If there is no discernible differencebetween two colors or textures when placed two feetapart the difference is considered acceptable. The many factorsthat influence color and texture make it impossible to paint, dye,or extrude materials that match perfectly from run to run. Therewill always be slight differences. However, our experience hasshown that these differences are not significant and can only beseen if the materials are placed next to each other. Holding thematerials 2 feet apart, you will not be able to see a discernible difference.This is the standard we hold our vendors to. It shouldnot be an issue as long as your customer orders all the window7/03

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