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RESILIENCYOn Friday November 2, the number ofpeople riding over the East River Bridgesby bike more than doubled from 3,500to 7,800.Protecting the fleetThe heroic service of DOT’s FerryDivision during Hurricane Sandyprevented damage to six ferryboatsduring the storm. As winds reachedover 80mph and a record breakingtidal surge took over New York harbor,90 ship–board crew and 60 additionalstaff on the ferry docks stopped theboats from striking the ferry slipsand each other. The ferryboat crewsadjusted mooring lines as the tiderose. Captains worked boat enginesthe entire night making sure theferries stayed in position between thepiers and did not come in contact withthe piers or the associated pilings.At one point, an Austen class boat’sstern line came lose, and the boatmade contact with the Senator JohnJ. Marchi, which was moored nearby.DOT Ferry staff placed make–shiftfenders in between the two vesselsto minimize the potential for damageas the vessels came together. Asthe storm progressed and the stormsurge escalated, water engulfed boththe Whitehall and St George FerryTerminals. DOT staff had to move tothe upper floors to stay safe.The professionalism and dedicationand long hours put in by DOT’scaptains, crews and shore staffensured that almost $200 millionworth of custom–built ferryboatswere kept safe and secure duringthe hurricane. After the storm, ferrystaff worked around the clock torepair electrical systems and removedebris to the St. George and Whitehallterminals*. Despite $30 million indamage to ferry terminals, the StatenIsland Ferry was up and running 72hours after the storm.Commissioner Sadik–Khan on first Staten Island Ferry to run 72 hours post–SandyBicyclesThe city’s substantial improvementto the bike network provided muchneeded transportation capacityin the days after the storm. On atypical weekday, 3,500 people enterManhattan by bike using one of thefour East River Bridges. On FridayNovember 2nd, the total swelled to7,800. Unfortunately, the storm diddamage CitiBike equipment that wasin storage in the Brooklyn Navy Yardprior to the program’s start.Bicycling rates swelled after the stormSustainable Streets: <strong>2013</strong> and Beyond205
RESILIENCYNYCDOT used Twitter, The Daily Pothole,and Facebook to communicatewith New Yorkers after the storm.USING SOCIAL MEDIA IN EMERGENCY SITUATIONSIn the days after Superstorm Sandy, NYCDOT used social media tocommunicate with the public about the recovery.The Daily Pothole tumblr, which documents NYCDOT streetmaintenance crews, was temporarily transformed into a Sandyrecovery page, documenting clean–up efforts in affected areas.DOT’s roadway repair, street lighting, and emergency response crewsfocused on clearing the <strong>streets</strong> of debris and fixing traffic signals andstop signs to help communities get moving again.The number of Daily Pothole subscribers increased by 50% afterthe storm, to nearly 15,000, as New Yorkers found the frequentupdates to contain useful information about the status of recoveryefforts. NYCDOT’s twitter and Facebook following also increasedafter the storm.The post Sandy experience with the Daily Pothole shows howgovernment and its citizenry can benefit from flexible communicationstrategies like tumblr during emergencies.NYCDOT Posted information about the Great Kills Ferry on Facebook206Chapter 16: Restoring Mobility after the Storm
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Sustainable Streets:2013 and Beyond
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CONTENTS4 Letter from the Mayor5 Co
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Letter from the MayorDear Friends:T
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Introduction44acres red paintedbus
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10Safety
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SAFETYSustainable Streets set the g
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SAFETYchildren and the elderly. On
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SAFETY16
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SAFETYAt locations where major engi
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SAFETY14%decrease in crashesafter S
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SAFETY21%decrease in crashesafter D
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SAFETY84%decrease in pedestrianinju
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SAFETY“Interventions to make the
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SAFETY73%decrease in risk ofserious
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SAFETY36%decline in frequencyof inj
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SAFETY32
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SAFETYData and design analysis have
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SAFETY36
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SAFETY38
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SAFETYSCHOOL SPEED ZONESTo compleme
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SAFETYAs the number of red light ca
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SAFETYDOT staff visited 4,000 busin
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SAFETY46
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SAFETY41%decrease in crashes atHarl
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SAFETYFOURTH AVENUE, BROOKLYNReside
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SAFETYOne quarter of New Yorkers su
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SAFETYCurbside Haikus generated a b
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SAFETYThe DOT’s 5 Safety City fac
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SAFETYLooking AheadNew York City mu
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MOBILITYIntroduction44acres of pain
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MOBILITYMOBILITYSustainable Streets
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MOBILITYChapter 5Better Bus Service
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MOBILITYMOBILITYSustainable Streets
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MOBILITY10%increased ridershipon th
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MOBILITYAdditional Bus Priority Pro
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MOBILITYSustainable Streets: 2013 a
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MOBILITYNYCDOT identified dozens of
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MOBILITYREGULATING INTERCITY BUSEST
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MOBILITYChapter 6A City of Rivers a
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MOBILITYSTATEN ISLAND FERRYEAST RIV
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MOBILITYChapter 7Streets for All:Im
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MOBILITYIn corridors like Kent Aven
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MOBILITYBUILDINGS THAT ALLOW ACCESS
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MOBILITY5million trips in first150
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MOBILITYSome CitiBikes are used doz
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MOBILITY86%increase in wintercyclin
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MOBILITYNYCDOT has found walking ra
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MOBILITYWalkNYC provides user-frien
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MOBILITYChapter 8Vehicles and Parki
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MOBILITYNYCDOT converted 13,000 met
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MOBILITYJACKSON HEIGHTS NEIGHBORHOO
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MOBILITYLooking AheadDemand is grow
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MOBILITYPOSSIBLE BUS RAPID TRANSIT
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WORLD CLASS STREETSIntroduction72%o
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WORLD CLASS STREETSSustainable Stre
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WORLD CLASS STREETSChapter 9Plazas,
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WORLD CLASS STREETSDOT has created
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WORLD CLASS STREETS172%increase in
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WORLD CLASS STREETS“Corona Plaza
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WORLD CLASS STREETSChapter 10Broadw
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WORLD CLASS STREETS42,000square fee
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WORLD CLASS STREETSSurveys indicate
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WORLD CLASS STREETS72%surveyed in 2
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WORLD CLASS STREETSChapter 11Design
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WORLD CLASS STREETSNYC DOT may be t
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WORLD CLASS STREETSThe design of NY
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WORLD CLASS STREETSLooking AheadNYC
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INFRASTRUCTUREIntroduction$6.0billi
Page 156 and 157: INFRASTRUCTURERoosevelt Island Brid
Page 158 and 159: INFRASTRUCTURESustainable Streets:
Page 160 and 161: INFRASTRUCTUREEach year, New York C
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Page 164 and 165: INFRASTRUCTUREDOT has repaired2,196
Page 166 and 167: INFRASTRUCTURETHE DAILY POTHOLE SUB
Page 168 and 169: INFRASTRUCTURESTREET WORKS MANUALCi
Page 170 and 171: INFRASTRUCTUREThe Sheridan/Hunts Po
Page 172 and 173: INFRASTRUCTUREChapter 13A City of B
Page 174 and 175: INFRASTRUCTUREManhattan BridgeMANHA
Page 176 and 177: INFRASTRUCTURESustainable Streets:
Page 178 and 179: INFRASTRUCTUREWILLIS AVENUE BRIDGE1
Page 180 and 181: INFRASTRUCTUREWidespread use of sop
Page 182 and 183: INFRASTRUCTURE$261million stimulusa
Page 184 and 185: INFRASTRUCTUREChapter 14Built-in-Ef
Page 186 and 187: INFRASTRUCTUREDOT has removed 50,00
Page 188 and 189: INFRASTRUCTURE22million riders use
Page 190 and 191: INFRASTRUCTURECAR SHARINGWorking wi
Page 192 and 193: INFRASTRUCTURELooking AheadContinue
Page 194 and 195: INFRASTRUCTURE INFRASTRUCTURESustai
Page 196 and 197: RESILIENCYIntroduction226,000commut
Page 198 and 199: RESILIENCYChapter 15Impact of Sandy
Page 200 and 201: RESILIENCYSustainable Streets: 2013
Page 202 and 203: RESILIENCYAfter Hurricane Sandy, NY
Page 204 and 205: RESILIENCYIn the days following Hur
Page 208 and 209: RESILIENCYSustainable Streets: 2013
Page 210 and 211: RESILIENCYLooking AheadFor years en
Page 212 and 213: Sustainable Streets: 2013 and Beyon
Page 214 and 215: AcknowledgmentsThe remarkable accom
Page 216: www.nyc.gov/dotSustainable Streets:
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