Catalyst 3560-E Switch Getting Started Guide - Cisco

7 In Case of DifficultyIf you experience difficulty, help is available in this section and also on Cisco.com. This sectionincludes Express Setup troubleshooting, how to reset the switch, how to access help online, and whereto find more information.Troubleshooting Express SetupIf Express Setup does not run, or if the Express Setup page does not appear in your browser:• Did you verify that POST successfully ranbefore starting Express Setup?• Did you press the Mode button while theswitch was still running POST?• Did you try to continue without confirmingthat the switch was in Express Setup mode?If not, make sure that only the SYST and STATLEDs are green before pressing the Mode buttonto enter the Express Setup mode.POST errors are usually fatal. Contact your Ciscotechnical support representative if your switchfails POST.If yes, wait until POST completes. Power cycle theswitch. Wait until POST completes. Confirm thatthe SYST and STAT LEDs are green. Press theMode button to enter Express Setup mode.Verify that all LEDs above the Mode button aregreen. (The RPS LED is off.) If necessary, pressthe Mode button to enter Express Setup mode.• Does your PC have a static IP address? If yes, change your PC settings to temporarily useDHCP before connecting to the switch.• Did you connect the Ethernet cable to theconsole port instead of to a 10/100/1000Ethernet port or the 10/100 Ethernetmanagement port on the switch?• Did you wait 30 seconds after you connectedthe switch and the PC before you entered theIP address in your browser?• Did you enter the wrong address in thebrowser, or is there an error message?If yes, disconnect the cable from the console port.Then connect the cable to an Ethernet port on theswitch and on the PC. Wait 30 seconds before youenter 10.0.0.1 in the browser.If not, wait 30 seconds, re-enter 10.0.0.1 in thebrowser, and press Enter.If yes, re-enter 10.0.0.1 in the browser, and pressEnter.20