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AcademicsNEGOTIATION ANDCONFLICT: Learning tomanage changeBy Rebecca CharrySenior students on their way toexciting careers in the business worldneed to be armed with more than justknowledge <strong>and</strong> skills – they need to beprepared to h<strong>and</strong>le conflict. In business,<strong>and</strong> in life, conflict is inevitable. The world<strong>of</strong> business is <strong>of</strong>ten a world <strong>of</strong> disputes,negotiations <strong>and</strong> even court cases. Butnot everyone can h<strong>and</strong>le them in aproductive way. Those who can, will winin the long run.Students explored the world <strong>of</strong>conflict resolution, mediation, <strong>and</strong>negotiation in winter quarter with Pr<strong>of</strong>.Mladen Vukmir, a lawyer specializing incopyright <strong>and</strong> intellectual property law.“I try to teach students to takedisputes as opportunities to create <strong>and</strong>manage change,” he said. “An importantstep is to realize that everything we see asa “fact” is really just our perception. Likethe well known animation <strong>of</strong> the spinningdancer so <strong>of</strong>ten seen online. Whichdirection is she turning? It depends onyour perception. Sometimes you can seeit one way, sometimes the other,sometimes even both at once. If youunderst<strong>and</strong> that, you can managedisputes. The key is not to be attached towhat we personally like or dislike.”With a broad range <strong>of</strong> examples fromdaily life, <strong>and</strong> pr<strong>of</strong>essional fields such aspsychology, sociology, tourism, <strong>and</strong> law,students were excited about learning fromPr<strong>of</strong>. Vukmir’s lectures <strong>and</strong> h<strong>and</strong>s onexercises.“This class has been an eye openerfor me,” said student Hanne Edvardsen.“We are future business leaders<strong>and</strong> entrepreneurs, <strong>and</strong> must be preparedfor conflicts, as the business world getsmore competitive, natural resources arescarcer <strong>and</strong> markets more saturated.P r o f . Vu k m i r e n g a g e s u s i nPr<strong>of</strong>essorMladenVukmirdiscussions, self-reflection<strong>and</strong> practical exercises. Byusing examples from his experience asmediator <strong>and</strong> lawyer, he makes it clearhow important basic knowledge in conflictmanagement is for our results as futuremanagers. His classes have made me rethinkmy behavior <strong>and</strong> perceptions <strong>of</strong>conflict solving, both in personal <strong>and</strong>future business life.”“Pr<strong>of</strong>. Vukmir is teaching us how toimprove our negotiation skills, but alsoencourages us to avoid conflicts, ” saidstudent Ana Vuin. “The litigation processshould be the last option. In this class welearned how to solve problems in a winwinway, <strong>and</strong> preserve a businessrelationship that would be ruined if wewent to court.”“The point <strong>of</strong> the course is toencourage students to create change <strong>and</strong>have the tools to think for themselves,”Pr<strong>of</strong>. Vukmir said. “We Europeans inparticular have a problem underst<strong>and</strong>ingchange, because <strong>of</strong> our attachment to thepast. We are so impressed by traditionthat we think everything has to be donethe same way it has always been done,but that approach is really not usefulanymore.”FACULTYSCHOLARSHIPPr<strong>of</strong>s. Barbara Perić <strong>and</strong>Nikolina Božinović gave alecture to the high schoolt e a c h e r s / e c o n o m i s t sassociation <strong>of</strong> DubrovnikNeretva County entitled"Motivational Techniques int h e C l a s s r o o m . " T h epresentation included atheoretical overview <strong>of</strong> theconcept <strong>of</strong> motivation <strong>and</strong> theimportance <strong>of</strong> motivationaltechniques in the process <strong>of</strong>t e a c h i n g , a s w e l l a s adidactic/methodic workshopabout the application <strong>of</strong>e f fi c i e n t m o t i v a t i o n a lstrategies in the classroom.Pr<strong>of</strong>essors Besim Agušai,Barbara Peric <strong>and</strong> ZrinkaFriganovic Sain, a n dAssociate Dean for AcademicAffairs Dr. Larisa BuhinLoncar were all elected to theCroatian academic title <strong>of</strong>Lecturer by the Council <strong>of</strong>Universities <strong>and</strong> University<strong>College</strong>s <strong>of</strong> Applied Sciences.Pr<strong>of</strong>. Rebecca Charrypublished an article in thenewsletter <strong>of</strong> the CroatianAssociation <strong>of</strong> Teachers <strong>of</strong>English (HUPE) entitled,“ C o m m u n i c a t i v eMethodologies Work: So WhyDon’t We Use Them MoreOften?”3
AlumniREUNION 2012OVER 300 ALUMNI GATHERAT 15-YEAR REUNIONMore than 300 ACMT graduates returned to “It was great to see so many old friends <strong>and</strong>Dubrovnik from throughout Croatia <strong>and</strong> around pr<strong>of</strong>essors again,” said Hana Dapo, whothe world to catch up with old friends <strong>and</strong> former graduated in 2009, <strong>and</strong> recently started a newpr<strong>of</strong>essors, <strong>and</strong> enjoy a weekend <strong>of</strong> memories job as Br<strong>and</strong> Manager for Max Factor cosmeticsfrom their college days. Sharing news from their in Sarajevo. “I have so many good memories <strong>of</strong>careers, families, travels <strong>and</strong> adventures, ACMT ACMT, <strong>and</strong> I know that I would not be the personalumni gathered at Gradska Kavana forI am today if it were not for the things I learnedcocktails, dancing, networking <strong>and</strong> good fun. there. My ACMT experience gave me confidenceThey especially enjoyed hearing the rhythm <strong>of</strong> <strong>and</strong> knowledge to express myself, negotiatingthe reunited Tambo b<strong>and</strong>, which got the crowd <strong>and</strong> interview skills, <strong>and</strong> most <strong>of</strong> all,moving, <strong>and</strong> Dean Don Hudspeth <strong>and</strong> Alumni determination <strong>and</strong> persistence never to give upAssociation president Maja Skrinjar welcomed in pursuing my dreams.”everyone.4
TAMBO BANDACMT ALUMNI ASSOCIATION PRESIDENTMAJA SKRINJARCAREER UPDATESBranka Bebić '06 earned anMBA degree from the ZagrebSchool <strong>of</strong> Economics, <strong>and</strong> washired as Online Sales AccountManager for the Croatianmarket at Google, in Dublin.Matija Zelic, '06, started ab o u t i q u e y a c h t s e r v i c e scompany, Yacht IN d.o.o.,based in Zagreb <strong>and</strong> Zadar.Adela Marković, '07 was hiredas Marketing Director forKupiMe.hr group buying site inZagreb.Ida Hohnjec, '03, is the HumanResources Lead for Croatia &Bosnia at Merck Sharp &Dohme, formerly ScheringPlough pharmeceuticals.Nenad Marić '07, was recentlypromoted to General Managerat Hotel Tirena, part <strong>of</strong> ValamarH o t e l s a n d R e s o r t s , i nDubrovnik.Danijela Vulinović, '06, startedher own recruitment companyin Nottingham, Engl<strong>and</strong>.The company is called OneR e c r u i t m e n t P a r t n e r ,specializing in premium dining<strong>and</strong> br<strong>and</strong>ed operations.Miran Stambol, '11, was hiredas an independent utility brokerin the electricity, oil, <strong>and</strong> gasmarkets with Alfa EnergyL o n d o n . H e i s b a s e d i nSarajevo.Naida Kadribegović, '04, washired as Executive Director, atthe Centre for Policy <strong>and</strong>Governance in Sarajevo. Shealso enrolled in an InternationalMBA program at CotrugliBusiness School.Ognjen Bačić, '06, was hiredas executive manager withDiokom Novi in Trogir.Marino Rogošić, '10, was hiredas a member <strong>of</strong> the cabin crewwith Emirates Airlines, based inDubai.Ivana Valentić, '09, enrolled ina Master's degree program inInternational <strong>Management</strong> atK o z m i n s k i U n i v e r s i t y i nWarsaw, Pol<strong>and</strong>.Jelena Žitko, 04, was hired asDirector <strong>of</strong> the Tourist Board <strong>of</strong>the city <strong>of</strong> Solin.Danijela Radić, '02, enrolled ina Doctoral degree program inP u b l i c R e l a t i o n s a t t h eUniversity <strong>of</strong> Tennessee, inKnoxville, Tennessee, USA,where she is also employed asa graduate teaching associate.Mia (Herencic) Salazar, '06,w a s h i r e d a t t h e M e d i aRelations department <strong>of</strong> theCroatian National Tourist Boardin New York.S<strong>and</strong>a Putica, '03, was hiredas a consultant for the ItalianE m b a s s y t o B o s n i a a n dHercegovina in Sarajevo. Shealso earned a masters degree inS t a t e M a n a g e m e n t a n dHumanitarian Affairs from theUniversity <strong>of</strong> Sarajevo incollaboration with University <strong>of</strong>Belgrade <strong>and</strong> La Sapienza,Rome.Nikolina Birimiša, '09, washired as Human ResourcesPayroll Specialist with PhilipMorris Zagreb.Marko Sučić, '04 was hired asProduct/Service Manager at thehead <strong>of</strong>fice <strong>of</strong> Societe Generale- Splitska Banka in Split.Alex<strong>and</strong>ra Kežić-Zuvanović,'01 was hired as Advertising &Social Media Manager withDornbirner Messe GmbH/TradeFair Dornbirn in Dornbirn,Austria.Jelena Cvitanović, '04, washired as International FreightManager for the Agent PlusGroup in Zagreb.Mia Guja, '10, was hired asMarketing <strong>and</strong> Sales Managerat the Beluga graphic <strong>and</strong> webdesign studio in Dubrovnik.Suzana Bračun, '09, was hiredas head <strong>of</strong> the Public Lightingdepartment <strong>and</strong> Thorn LightingBr<strong>and</strong> Manager at Dicentra inOsijek.Ana Mutnjakovic, '07, washired as Water <strong>and</strong> SanitationProject Manager <strong>and</strong> FieldOffice Team Leader for thePakistan Delegation <strong>of</strong> theGerman Red Cross, in SindhProvince, Pakistan.Robert Bračun, '03, was hiredas General Manger for Regusbusiness workspace services inZagreb.Sanja (Jankovic) Majić, '07,opened her own bookkeepinga n d b u s i n e s s c o n s u l t i n gservice, Inportanca d.o,o, inSplit.Dragan Mrkajić, '04, recentlyreturned from volunteering inTanzania, Africa, <strong>and</strong> was hiredas a consultant with Rol<strong>and</strong>Berger Strategy Consultants inZagreb.Filipa Srzentić, '06, recentlyenrolled in an MBA degreeprogram at the University <strong>of</strong>Leicester, in London.Bojan Kavaš, '09, was recentlypromoted to Key AccountManager at Procter & GambleCroatia, in Zagreb.Andriana (M<strong>and</strong>ac) Vidaković'09 was hired as Sales &Marketing Manager at thesoon-to-open Hotel Split inPodstrana.Lucija Ramljak, was hired asan education advisor in theCenter for Education at FINA, inZagreb.5
CO-OP: STUDENTSAT WORKContinued from the coverphotographer. One <strong>of</strong> the challenges <strong>of</strong>t h e j o b w a s t h e d i v e r s i t y o fresponsibilities, she said.Once, she was told to organize aproject regarding ship construction,something she had no knowledge <strong>and</strong>experience about. Nevertheless, Hannecompleted the task successfully <strong>and</strong> eventhe dem<strong>and</strong>ing engineers were impressedwith her work. Hanne became sointegrated to the team that today the HRdepartment <strong>of</strong> OSM Offshore has her ontheir “wish list” <strong>of</strong> potential employees.Hanne considers the experience <strong>and</strong>pr<strong>of</strong>essional connections that she gained,the most valuable outcome <strong>of</strong> her co-op.Today she can unhesitatingly say: “I knowhow corporations actually work.”U.S. EmbassySenior Ivan Zelko completed his finalco-op at the Commercial Servicesdepartment <strong>of</strong> the US Embassy in Zagreb.As part <strong>of</strong> his job, compiled market briefsfor publication, researched Croatianreceptivity to U.S. franchise concepts <strong>and</strong>f i n a n c i n g m e c h a n i s m s , a s s i s t e dCommercial Specialists in identifyingCroatian agents <strong>and</strong> distributors for<strong>American</strong> exporters, prepared marketingpackages for upcoming trade shows inthe United States, <strong>and</strong> created marketingmaterials to inform <strong>and</strong> attract U.S.companies to Croatia. He even received arecommendation from the United StatesAmbassador to the Croatia, James B.Foley.STUDENT HONORSUnlike most students,who are paid employees,Ivan worked as a volunteer.“For me, it was notabout making money, it wasabout gaining experience,which I am sure will pay<strong>of</strong>f in the future. Them o s t v a l u a b l ee x p e r i e n c e w a sp a r t i c i p a t i n g i nm e e t i n g s w i t hexecutives <strong>of</strong> some <strong>of</strong>the largest companies inCroatia. That helped me getinsight into some <strong>of</strong> the importantaspects <strong>of</strong> business to business (B2B)relationships. I was lucky to have a greatboss who gave me a lot <strong>of</strong> freedom, <strong>and</strong> Igained a lot <strong>of</strong> business contactsthroughout various industries in Croatia.Working as a volunteer is definitely worthit.”Brussels, BelgiumIvanZelko withU.S.AmbassadorJames B.Foley“Before ACMT, I wouldnever have decided togo to another country allby myself. Now I haveconfidence that I'mr e a d y f o r a n y n e wopportunity.” - Daria DražetaDaria Dražeta spent her co-op at theD u b r o v n i k - N e r e t v a c o u n t yrepresentative's <strong>of</strong>fice in Brussels, thecenter <strong>of</strong> European diplomacy.“When I arrived I felt so lost in thisbig, million people city but my colleagueswere so helpful <strong>and</strong> kind that in two daysit was like I had lived there for a yearalready,” she said. “Everything was sointeresting, I have never before met somany different people, from differentnations <strong>and</strong> there was no languagebarrier, everyone speaks English <strong>and</strong>other languages.The meetings were very interesting<strong>and</strong> I could learn so many new things <strong>and</strong>especially about Croatia entering the EU.This was not only a co-op; for me thiswas a life-changing experience. BeforeACMT, I would never have decided to goto another country all by myself. Now Ihave confidence that I'm ready for anynew opportunity.”Senior student Ivo Hajdić was selected by the pr<strong>of</strong>essors <strong>of</strong> ACMT to participate in a conference in Budapest, Hungary,organized by the INA fuel company’s MOL group in April.Senior student Đeni Paskojević was selected by the pr<strong>of</strong>essors <strong>of</strong> ACMT <strong>and</strong> her peers to represent the graduating class <strong>of</strong>2012 as the commencement speaker. She will also represent ACMT at the Convocation ceremony at the RIT campus inRochester, New York, in May.Freshman student Rafaela Šutić was selected to represent the International Hospitality <strong>and</strong> Service <strong>Management</strong> program <strong>of</strong>ACMT at the annual "Puttin' on the RITz” Dinner at the Rochester, New York campus in March. Rafaela will spend a week inRochester where she will along with other RIT students actively participate in organizing this gala charity event.Freshman students Marko Kulhavi (IT program Dubrovnik) Goran Pekica (IB program Zagreb) <strong>and</strong> Petra Rajko (IT programZagreb) were selected to represent the ACMT at the annual Imagine RIT Festival at the Rochester Campus in April. ImagineRIT is a series <strong>of</strong> exhibits <strong>and</strong> activities meant to showcase the interesting projects that students <strong>and</strong> community membershave been working on. These students, selected on the basis <strong>of</strong> their academic achievements <strong>and</strong> personal leadershipqualities, will spend a week at the Rochester campus for a series <strong>of</strong> educational <strong>and</strong> cultural activities.Senior Luka Maleš won a silver medal in the college judo competition, organized by University <strong>of</strong> Zagreb in January.7
FUN RUN!Coming Soon: the thirdannual ACMT Fun Run,Saturday April 28Put on your running shoes, <strong>and</strong> joinACMT students, faculty <strong>and</strong> staff,along with elementary <strong>and</strong> highschool students <strong>of</strong> Dubrovnik for a"fun run" race through the Old City,complete with snacks, prizes <strong>and</strong>entertainment.Whether you are interested incompeting as an athlete, cheeringalong the sidelines, or volunteeringto help, make sure you join in thisACMT tradition.AMERICAN COLLEGEOF MANAGEMENTAND TECHNOLOGYamerican.college@acmt.hrwww.acmt.hrDUBROVNIK CAMPUSDon Frana Bulica 620000 Dubrovnik, CroatiaPhone +385 20 433 000ZAGREB CAMPUSIlica 24210000 Zagreb, CroatiaPhone +385 (1) 643 9100ACMT REPORTEREditor in ChiefPr<strong>of</strong>. Rebecca CharryLayoutViktor ZimmermannPrintingBalboa d.o.o. Zagreb8