Vehicle Acceptance Form - Arval

Your Company Vehicle User Manual 

This Manual forms a key element of the Master Agreement signed by your company and Arval, please follow all these instructions carefully and enjoy 

a safe driving experience. 

Arval shall be liable to provide all the services as agreed in Master Agreement / New Unit Notification, within the Contracted City Boundary and City 

limits (City of Registration) only. Services provided beyond the city limits shall be charged to the Client/User. 

� While taking delivery of your new vehicle 

� Inspect the vehicle for any visible damages or defect. 

� Check all accessories (Music system etc.), A/C, Lights etc for any defect or malfunction. 

� Insist on a test drive demonstration on the usage of the vehicle if required. 

� Vehicle Acceptance Form 

� Only if you are happy with your vehicle sign the Vehicle Acceptance Form 

� Then kindly email/fax your Vehicle Acceptance Form to Arval confirming your acceptance of the vehicle to one of the following 

locations: e-mail – indiaarval.purchase@arval.in or Fax – 022 67087719 

� Caring for your new vehicle 

� Please read the Manufacturer’s Manual thoroughly and follow it completely, as it contains important information on maintenance 

schedules, warranty limitations and general use of the vehicle. Kindly let us know within 24 hrs if you have not received the 

Manufacturers’ Manual along with the vehicle. 

� The vehicle shall always be used for private purposes only and not for commercial usage. 

� Fines, Challans, Traffic violations 

� Please ensure that all traffic rules are strictly adhered to. In case of violation of traffic rules challans / notices will be received 

directly by Client or User. 

� It shall be User’s responsibility to collect all such challans /notices and pay/clear them with the relevant authorities before the due 

date. Client shall be liable to pay for any consequential damages and they may be recharged to User. 

� Arval shall not in anyway be responsible for any such payments. 

� Other User Responsibilities 

� A weekly check should be undertaken on all fluid levels, coolant level, battery electrolyte level, tyre pressures and treads. 

� Pollution Under Control ( PUC) certificate to be obtained as per the relevant Traffic authority rules – generally every 6 months.. 

� Manufacturer’s Manual, Registration Document, valid PUC certificate, valid Insurance Policy and any other document prescribed 

by the authorities must be kept in the vehicle at all times. 

� You must inform Arval within 24 hours, should the vehicle odometer malfunctions. 

Version 200905


� Routine Service, Maintenance and Repairs 

Version 200905 

� Arval has their authorized Arval Service Network Partner Workshops for the service, maintenance and repair of vehicles. All 

Arval lease vehicles may be taken to these authorized Arval Service Network Partner Workshops. 

� It is the User’s responsibility to ensure that the vehicle is used in accordance with the Insurance Policy and the vehicle 

Manufacturer’s Manual and that recommended kilometer or time service schedules are followed to ensure for the proper 

functioning of your vehicle. 

� If you want to know more about Arval Service Network Partner in your city, please call Arval. 

� You shall book for service/repair with Arval, two days in advance by following ways 

� Call Arval Service line +91 22 67087708 

� Fill in the Service Repair Request Form and send by e-mail at service@arval.in or fax to +91 22 67087719 

� In case your company has opted for our ‘Pick Up and Drop’ facility please specifically ask / E-mail Arval requesting the same 

when requesting your service requirement. 

� On return of your vehicle after any work please check the vehicle thoroughly, taking a road test if required before signing the 

acceptance of return. If for some reason the service/repair of your vehicle was not been carried out as per your request then 

please inform Arval immediately. 

� Please immediately repair any Tyre punctures to ensure your safety and the proper performance of your vehicle. Any cost of the 

Tyre or tube due to over running with a puncture shall be borne by the Client. 

� All services, maintenance & repair responsibilities have to be handled by the Client or User, if the vehicle has not been provided 

on a fully maintained lease rental. 

� Relief Vehicle (If applicable) 

� Relief Vehicle (during Service Repair or Accidental Repair as applicable) is normally available if the vehicle is not delivered back 

after service/repair within 24 hours or immediately as agreed. 

� Arval shall deliver the Relief Vehicle with a full tank of fuel and the vehicle should be returned back with the fuel tank full. Should 

this not be the case, Arval will recharge the client for any fuel shortfall 

� Insurance through Arval 

� Your vehicle, if Insured via Arval, has been insured on a fully comprehensive basis to protect you, your passengers ( as per the 

number of seats) and any 3rd Party and their Property. 

� However there are items not covered by the policy, these are: 

� Normal wear and tear of parts 

� Driving under the influence of alcohol or banned substances 

� Driving without a driving licence 

� Damage or loss of object left in the vehicle 

� Vehicles used for abnormal use such as racing etc. 

� Out of court or mutual settlements. 

� No. of Passengers that exceed number of seats. 

� In case of flooding on the roads due to heavy rains it is advisable not to drive your vehicle in low lying areas prone to water 

logging. 

� In the event of the vehicle stuck in flood water it is advisable to switch off the vehicle to avoid damage to the engine and other 

components 

Please note the Insurance of the vehicle does not stand valid in case of engine damage caused by water entry, due to driver 

negligence or in case the vehicle is driven through a water logged area. 

� In case any of the above events take place, the Client or User shall be responsible for all damages. 

� Any fully or partially disallowed claim is to be borne by the Client even if Accident Depreciation Cover is opted for. 

� If your vehicle has not been insured by Arval you must still report all accidents/damage to your Vehicle to Arval. At this time Arval 

can assist in the repair of your vehicle.


� Arval Assist – 1800 103 9393 (toll free) 

� Accident / Theft 

� Vehicle Security 


� Arval Assist – anywhere in India 24X7, 365 days a year 

� In case of an emergency / break down / vehicle is immobile due to accident etc., at any time you should call Arval Assist 

� Arval’s Preferred Partner has over 300 Mobile Service Vehicles on the Road covering over 200 cities in India 

� Arval Assist shall endeavour to reach the location within one hour. 

� Arval Assist shall try to fix the problem if it is of minor in nature, In case the problem could not be rectified and the vehicle is 

immobile, the vehicle will be towed to the nearest Arval Service Network Partner Workshop for fixing the problem. 

� Please inform Arval immediately and ask for assistance if required, Arval customer care would be glad to assist you at all times. 

Please report the accident to Arval, in the enclosed Accident / Theft Report (ATR) Form along with copies of Driving Licence, 

Registration Certificate, Insurance Policy and FIR (If applicable). Please keep a few copies of this form in the vehicle. 

� If the vehicle is immobile or it is not advisable to drive the vehicle due to consumable (Engine Oil, Coolant etc.) leakage, please 

call Arval Assist Toll Free Number 1800 103 9393 for assistance. 

� In case of theft or total loss or third party injury or third party damage please lodge an FIR at the nearest police station and 

inform Arval within 24 hrs. FIR copy should be sent to Arval along with Accident / Theft Report and other required documents as 

mentioned above. 

� Insurance claim shortfall shall be borne by the Client, if Depreciation Cover is not applicable. 

� While parking in a public place please park in an authorised parking lot and ensure that all doors and windows are securely 

locked. 

� Do not park the vehicle in an unauthorized parking area. 

� Ensure that your anti-theft alarm if fitted, is activated and it is in working condition. 

� It is advisable not to leave any valuables in the vehicle. Any loss of items left inside the vehicle shall not be covered by Insurance 

or Arval. 

� Return of your vehicle , vehicle documentation & accessories at contract termination 

� The original Registration Certificate, Insurance Policy, Manufacturer’s Manual, full service record, duplicate keys and any other 

equipment supplied with the Vehicle e.g. music system, security system etc must be intact and available in the vehicle on its 

return. 

� Damage on the return of your vehicle 

� Any body damage must be repaired at the Arval Network Partner workshops before being returned to Arval. Obvious evidence of 

repair such as colour mismatch or unaligned panels is unacceptable. Any such consequential expenses/losses shall be borne by 

the Client. 

� Any evidence of unauthorized odometer changes is unacceptable and obvious damages to the tyres due to kerbing or driving 

long distances with a flat tyre will not be accepted and recharged to the Client


Requests for Service Bookings, Accident / Theft Report Form and General Enquiries 

related to vehicle maintenance / repair should be sent by email to: 


service@arval.in 

or fax to Arval India on +91- 022 – 6708 7719 

or call Arval Service Line on +91 – 022 - 6708 7708 

Arval Assist 24X7 

Toll Free Number - anywhere in India 

1800 103 9393 

For any emergency assistance or in case of any break down or vehicle is immobile due to accident 

please call the above number 

For any other correspondence or communication write to the Arval Corporate Office at: 

Operations Department 

Arval India Private Limited, 

A- 402, Business Square, Solitaire Corporate Park, 

Chakala, Andheri Kurla Road, 

Andheri East, 

Mumbai 400 093

Vehicle Acceptance Form 

Congratulations on your new vehicle. 

To ensure that you have collected the vehicle from the Dealer in good condition, you are kindly requested to complete this form, sign it 

and return by faxing to : 

022 - 6708 7719 

For the Attention of Mr Vikrant Nayak 

or 

E-mail it to 

Indiaarval.purchase@arval.in 

or 

mail to 

Mr Vikrant Nayak 

Arval India Private Limited, 

402 A, Business Square, 

Solitaire Corporate Park, 

Chakala, Andheri Kurla Road, 

Andheri East, Mumbai 400 093 

Activation of Services and implementation of your Insurance Policy will only happen on receipt of this format. 

To be completed by Dealer: 

Arval P.O No. & Date : _______________________________________ Date of Delivery : ___________________________________ 

Registration No : ______________________________________ Start Km : ___________________________________ 

Engine Number : ______________________________________ Chassis Number : ___________________________________ 

Model name : _______________________________________ Radio Code : ___________________________________ 

Colour : _______________________________________ Key Code : ___________________________________ 

Delivery Dealer : _______________________________________ City : ___________________________________ 

Accessories fitted with the vehicle : ________________________________________________________________________________ 

To be completed by person accepting vehicle: 

Check list of documents received while taking the delivery of the vehicle. 

Please tick Yes / No. 

Insurance Cover Note Yes / No 

Road Tax receipt Yes / No. 

Manufacturer’s manual Yes / No. 

________________________________________________________________________________ 

________________________________________________________________________________ 

User Name : __________________________________ E-Mail ID : ________________________________________ 

Signature : __________________________________ Designation : ________________________________________ 

Clinet /Employer Name : _________________________________________________________________________________________________________ 

Address : _________________________________________________________________________________________________________ 

_________________________________________________________________________________________________________ 

Date : _______________________________________

Please fill in all the yellow boxes below with the relevant details 

Please book your vehicle for service 3 days in advance at: +9122 67087708 Fax : +912267087719 

E-mail the duly filled form to service@arval.in . 

Upon receipt of this form, Arval will give you a booking confirmation date & time and a confirmation number. 

A copy of this form should be handed over to the workshop personnel when the vehicle reports to for service or to the driver who is 

collecting the vehicle for getting the service/repair done. 

Vehicle Details 

Company Name 

Reg.No. 

Vehicle Make 

Model 

Current KM. 

User Details 

Name 

Office Address 

PIN 

Phone No 

Mobile: 

E-Mail: 

Service Request Date 

Type of Service (e.g. 1 st , 2 nd , 3 rd ….) 

Special requests 

DATE : 

(Requests that are not as per manufacturer’s Manual serv ice schedule w ill be pay able directly by the user as per the inv oice eg. Dry Cleaning, Wax Polishing, etc.) 

1 

2 

3 

4 

5 

6 

7 

Please don’t leave any valuables behind in the vehicle. Please remove all removable accessories from the vehicle before handing it over to the workshop (e.g. Stereo 

system face), Arval shall not be responsible for loss of any valuables. 

Please leave the warranty booklet in the vehicle glove box. 

Vehicle User's Signature & Date 

Service-Repair Request Form

Vehicle Acceptance Form - Arval

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?