Sunnybrook Management Commentary and Analysis 2014/15

15. Partnerships and System Improvement
Sunnybrook’s commitment to high levels of collaboration with its many health system
partners continued in 2014/15, resulting in continuous improvements in how quality
care is delivered. With the emergence of Ebola in West Africa, critical care physicians
led the way internationally in assisting with treatment and the development of disease
management planning. Sunnybrook’s ambulatory care strategy had a strong focus on
reducing Emergency Department visits and the Hospital is one of the top performers
in Toronto for reducing readmissions within 30 days, due in part to strong partnerships
including the Toronto Central Community Care Assess Centre. In 2014/15, there were
also new relationships to connect primary care providers with patients particularly
following hospital discharge. A survey indicated that 80/100 family physicians received
eDischarge reports promptly following patient discharge from Sunnybrook.
Emergency preparedness and risk management
The Hospital’s emergency preparedness
and risk management teams supported
extensive preparation for the care of
potential Ebola patients, including
development of protocols, simulations
for personal protective equipment
procedures, and mock case scenarios.
Several physicians led in the effort, both
on the frontline of disease management in
West Africa, and at home at Sunnybrook.
Dr. Neill Adhikari, with the Department of
Critical Care Medicine, helped with Ebola-
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