Study of Emergency Response Service (<strong>EMRI</strong> Scheme)AcknowledgementsThe study on Emergency Response Services, with specific reference to the <strong>EMRI</strong> <strong>model</strong> <strong>in</strong>states like Andhra Pradesh and Gujarat, had been commissioned under the National RuralHealth Mission (NRHM), M<strong>in</strong>istry of Health & Family Welfare, Government of India, <strong>in</strong> November2008, at the request of Shri G.C. Chaturvedi (Additional Secretary and Mission Director). Thestudy team expresses s<strong>in</strong>cere thanks and gratitude to the Mission Directors and secretaries ofhealth of the three states Dr.Amarjeet S<strong>in</strong>gh (Commissioner Health and Mission Director,Gujarat), Shri V. Sr<strong>in</strong>ivas (Secretary Family Welfare and Mission Director, Rajasthan) and thesenior health officials of Andhra - Shri LV Subramanyam, Shri Aggarwal and Shri Anil Punethafor their ready cooperation <strong>in</strong> facilitat<strong>in</strong>g the gather<strong>in</strong>g of <strong>in</strong>formation and for readily discuss<strong>in</strong>gtheir perceptions and concerns with us. Also their comments on the study design and the f<strong>in</strong>alreport are gratefully acknowledged.The study team would also like to thank the <strong>EMRI</strong> officials <strong>in</strong> Andhra, Mr. Venkat Changavalliand other officials, for provid<strong>in</strong>g us with all the documents required as well as share the basicdetails of the <strong>EMRI</strong> operations, dur<strong>in</strong>g the <strong>in</strong>teraction with the study team on December 23 rd ,2008, and on March 13 th 2009. Alongside, we are really grateful to Smt. Mona Khandhar (JS,GoG) for arrang<strong>in</strong>g the presentation and <strong>in</strong>teraction with the Gujarat state and <strong>EMRI</strong> officials ata short notice and also for mak<strong>in</strong>g available all the required documents, dur<strong>in</strong>g the <strong>in</strong>teractionwith the study team on January 9 th , 2009 and also for her comments on the f<strong>in</strong>al draft report.As we take the study further and get <strong>in</strong>to the <strong>in</strong>tricacies of <strong>EMRI</strong> operations across these states,we look forward to the same level of support and guidance from the Central, State and <strong>EMRI</strong>officials.The NHSRC team that conducted the study comprised of Mr Gautam Chakraborty, Mr. Arun B.Nair and Ms. Riya Dhawan. The expert- advisors on the study team were Dr. C.K. George (IHSHyderabad), Dr. Muraleetharan (IIT Chennai and member of MSG-NRHM), Dr Barun Kanjilal(Professor, IIHMR Jaipur), and Dr. T. Sundararaman, (Executive Director, NHSRC). TheMission directors of the three states are part of the advisory committee of the study.Gautam Chakraborty,Team Leader, <strong>EMRI</strong> studyNational Health Systems Resource Centre (NHSRC)1
Study of Emergency Response Service (<strong>EMRI</strong> Scheme)ContentsAbbreviations 3I. Emergency Response Service (ERS): An Introduction 5II. Context of the <strong>EMRI</strong> Appraisal Study 6III. F<strong>in</strong>d<strong>in</strong>gs of the Study 91. <strong>EMRI</strong> <strong>in</strong> Andhra Pradesh 92. <strong>EMRI</strong> <strong>in</strong> Gujarat 123. <strong>EMRI</strong> <strong>in</strong> Rajasthan 144. Comparative Analysis of Key F<strong>in</strong>d<strong>in</strong>gs 15IV. Analysis & Discussions 181. Need and Utilisation of Services 182. Cost<strong>in</strong>g of <strong>EMRI</strong> Services 253. The F<strong>in</strong>anc<strong>in</strong>g of <strong>EMRI</strong> 284. Governance and Management 30V. Recommendations 37VI. Conclusion 41Annex-A: <strong>EMRI</strong> appraisal for the state of Andhra Pradesh – list of documents 43Annex-G: <strong>EMRI</strong> appraisal for the state of Gujarat – list of documents 45Annex-R: <strong>EMRI</strong> appraisal for the state of Rajasthan – list of documents 48National Health Systems Resource Centre (NHSRC)2