Family Program Guide - Disney Careers

family

ProgramGUIDE
Keep in Touch!
The unit number of your family member’s new apartment will be written on the back cover of their
Program Guide, and a list to find his or her street address and apartment phone extension appears
inside the guide.
Street address: ___________________________________ Unit # ______, Orlando, FL 32821
Switchboard: 407-560-2280, then 1+Extension ____________________________________
Helpful phone numbers
Disney Housing Operations Programs Office................................................407-827-7721
College Recruiting....................................................................................407-828-1736
Disney Education Operations.....................................................................407-827-1244
Disney Service Center at Vista Way............................................................407-827-1980
Disney Reservation Center (to reserve resort rooms)......................................407-934-7639
Disney General Information........................................................................407-824-4321
Disney Dining Reservations........................................................................407-939-3463
AMC ® Pleasure Island 24 Theatres Complex .............................................407-298-4488
House of Blues® Box Office
(Downtown Disney West Side) ...................................................................407-934-2583
Table of Contents
family
What you can expect today......................................................................... 2
Housing Overview......................................................................................... 3
How Can the Front Desk Help?.................................................................... 7
Safety and Security........................................................................................ 8
Hurricane Preparedness................................................................................ 9
The Payroll Card........................................................................................... 10
Post Office (Lake Buena Vista)....................................................................407-238-0223
Post Office (Sand Lake)..............................................................................407-351-2492
FedEx................................................................................................... 1-800-238-5355
UPS...................................................................................................... 1-800-742-5877
Medical Care...................................................................................................10
Cast Member-Only Offerings and Discounts......................................10-11
2
Dept. of Motor Vehicles (Kissimmee)............................................................407-846-5232
Tag Office (Kissimmee)..............................................................................407-343-4000
Tag Office (Orlando).................................................................................407-836-4145
Social Security Office................................................................................866-475-6643
Sheriff’s Office (Orange County).................................................................407-737-2400
Amtrak................................................................................................. 1-800-872-7245
Greyhound (Orlando)................................................................................407-292-3422
Mears Transportation................................................................................407-423-5566
Orange County Lynx Bus ..........................................................................407-841-8240
Orlando International Airport ....................................................................407-825-2001
Transtar Airport/Cab ...............................................................................407-856-7777
National Cab ..........................................................................................407-345-5555
Yellow Cab .............................................................................................407-699-9999
Star Taxi .................................................................................................407-857-9999
Disney Traditions Attire................................................................................11
Education........................................................................................................ 12
Disney Service Center......................................................................................?
What will Cast Members do when they’re not working?.................... 19
You can help your family member
be successful in the program! ................................................................... 21
What’s Next?................................................................................................. 23
Frequently Asked Questions for Family and Friends............................ 24
Directions to the Apartment Complexes and airport............................ 28
3Table of Contents

What You Can Expect Today
Housing Overview
ProgramGUIDE
Welcome! We are delighted to meet you and hope to give you a better understanding of what the
next few months will be like for the newest Walt Disney World cast member in your family.
Today is the first day of a truly unique experience. All of our participants begin their journey with the
Housing check-in process, which includes:
• Getting an apartment assignment and key
• Reviewing the Housing Community Codes
• Getting a property ID and a vehicle decal for Housing, if applicable
Participants will also be given an appointment time to complete their employment check-in process,
at which they will:
• Undergo fingerprinting for their background check
• Receive their work assignment
• Meet with a Coordinator of Training to get their training schedule, which will begin with Disney
Traditions, their Disney orientation session and their first paid day of work. (Once participants
have attended Disney Traditions they are officially hired and become eligible for advertised cast
member-only offerings and discounts.)
• Receive their appointment time for the Housing Welcome Session, a mandatory two-hour
orientation on to living in Disney Housing. Participants are scheduled to attend the session later
this afternoon or most frequently, tomorrow morning.
Transportation is provided to appointment locations for our participants, but unfortunately we are not
able to transport family or friends. Between appointment times, participants are free to settle into their
apartments, become familiar with their surroundings and start bonding with their new roommates.
We welcome you to assist them with move-in; or you may wish to visit some of our local attractions.
Please don’t hesitate to ask one of our Housing representatives for information or directions!
While your family members are participating in the Program, they will learn more than Disney guest
service skills and leadership qualities. Former participants frequently tell us they developed personally
as well as professionally; growing more confident, outgoing and independent and becoming more
globally aware by learning to interact and live with others who were very different from them.
The housing team works hard to provide a comfortable, nurturing living experience that helps our
participants develop and cultivate these skills.
Below is an overview of our housing and the many components associated with the Program living
experience. We invite you to review this information at your leisure, and keep this guidebook as a
reference during your family member’s Program.
Disney Housing Operations Programs Office
The Disney Housing Operations Programs Office, commonly referred to as the Programs Office,
is located on the second floor of The Commons Clubhouse and is open daily from
8:00 a.m. to 5:00 p.m.
Here are just a few reasons why our participants might contact The Programs Office:
• Questions about the program
• Roommate issues or other Housing-related concerns
• Questions about upcoming Housing events or activities
• Sign up for advertised Housing activities and/or Housing VoluntEAR opportunities
• Make payments using a credit card, including trip deposits and outstanding Housing costs
• They have a question and are not sure who to call
We’re here to help! We welcome our participants to stop by during office hours, call us at
ext. 7721 from their apartment phone (407-827-7721 from an outside line), or e-mail us at
wdw.disney.housing.ops@disney.com.
Give Kids the World Village and other VoluntEAR opportunities
4
Get Connected!
Join our e-mail list to receive updates about the Program! The messages will feature news
and updates about the Disney College or CareerStart Program, spotlights on participants,
photos from housing events, updates about Education offerings and much more.
You can sign up for e-mail notifications at the Family and Friends Welcome Area, or visit our
Web site, disneycollegeprogram.com to opt in.
Participants can ask about and sign up for various VoluntEAR opportunities at the Programs Office,
including Give Kids the World. Each week, participants travel with the Housing team to the Give Kids
the World Village, a resort area where children with life-threatening illnesses and their families stay
while visiting Orlando attractions.
You can learn more about the Give Kids the World Village by visiting www.gktw.org. Additional
volunteer opportunities will be listed in the monthly Communicator newsletter or on the VoluntEAR
Web site, www.disneyvoluntears.com.
Disney Housing Operations Events
The Disney Housing Operations Events Team is responsible for planning, organizing and
executing a variety of social, recreational and educational events for Disney Internship Program
participants living in Housing. Examples from past seasons include talent shows, semi-formal dances,
networking events, movie nights, and even BINGO nights where participants can win free groceries!
We welcome questions, comments or suggestions about these events from our participants by calling
us at 7721 from their apartment phone, or 407-827-7721 from an outside line.
5Housing Overview

Recreational Facilities
Wellness and Non-Wellness Apartments
ProgramGUIDE
There are many recreational facilities located in or near our housing complexes. Some of these are
listed below.
• Fitness centers at each complex
• Pools at each complex
• Recreational equipment is available for check-out at each complex
• Sand volleyball courts at Vista Way, The Commons, and Chatham Square
• Outdoor pool tables at Vista Way, Chatham Square, and Patterson Court
• Tennis courts at Vista Way, The Commons, and Chatham Square
• Basketball court at Vista Way
• Hot tubs (two) at Vista Way
• Racquetball courts (two) at Vista Way
Mickey’s Retreat
Mickey’s Retreat at Little Lake Bryan is a 19-acre recreation facility open exclusively to Disney cast
members and their families. The facility contains two swimming pools, a marina with canoe and
paddleboat rentals, a children’s play area, picnic pavilions, four sand volleyball courts, two tennis
courts, two basketball courts, a banquet room and more. Mickey’s Retreat is located between The
Commons and Chatham Square.
Housing Information and Cost
All of our apartment complexes feature a long list of amenities, as well as a clubhouse and 24-hour
security. One- to four-bedroom apartments are available with two participants sharing each bedroom.
Housing costs vary depending on the complex and the size of the apartment. Participants typically
live in one of four apartment complexes: Vista Way, The Commons, Patterson Court or Chatham
Square. Costs range from $80 - $102 per week (costs are subject to change).
These rates are based on the number of bedrooms and varying amenities among the complexes.
They do not include any applicable taxes, and some exceptions may apply. Housing costs are
automatically deducted weekly from our cast members’ paychecks, so they don’t need to worry
about turning in a check at the beginning of the month. We make every effort to ensure the living
component of our Program is as convenient as possible for our participants.
What do the housing costs cover?
Program participants live in gated housing complexes located right outside of Walt Disney World®
property. Each complex features a variety of offerings to make them feel at home. Here is a list of
amenities included in the housing costs for every participant:
• Fully furnished apartment with kitchen utensils and appliances
• 24-hour security
• Local phone service and one central phone
• Maintenance of the apartments, including pest control
• All utilities, including water, electricity and waste disposal
• High-speed Internet access in all apartments
• Computer labs
• Cable television hook-up (TV not included
• Laundry facilities in each complex
In assigning apartments, all participants are separated by gender and whether they are over or
under the age of 21. Participants living in our housing complexes who are under the age of 21 upon
arrival are placed automatically in a Wellness apartment where alcohol is prohibited. All others
are placed in Non-Wellness apartments, unless participants request otherwise upon arrival. All
apartments are designated non-smoking.
Policies
Cast members living in housing must abide by certain guidelines, which we call Community
Codes. These guidelines are set with the safety of all of our participants in mind. Failure to comply
with Community Codes may result in discipline including termination from the program. More
information about Community Codes appear on page 10, under the “Safety and Security” section.
Computers
All apartments have high-speed Internet access. The modem is located in the living room, and there
are four ports cast members can use to connect their computers.
To use these modems, we require the following:
• Anti-virus software that runs constantly and automatically updates its virus definitions
• Ethernet card and cable
• A firewall program
Each complex has a computer lab that our cast members are welcome to use for classwork, e-mail,
etc. In addition, cast members may use computers at any of our Disney Learning Centers or Service
Centers located throughout Walt Disney World ® property, including one at Vista Way.
Wireless Internet:
Many locations throughout the Housing complexes have free high-speed wireless Internet service.
The following areas allow wireless access:
Vista Way:
• Clubroom Thirteen501 inside the
Vista Way Clubhouse
• The clubhouse lobby
• Pool one
• Pool two
• The bus stop
• The Pavilion
The Commons:
• The clubroom
• The pool
• The clubhouse lobby
Patterson Court:
• The pool
• The clubhouse lobby
• The classrooms
Chatham Square:
• The classrooms
• The pool
• The clubhouse lobby
Clubroom Thirteen501:
Located inside the Vista Way Clubhouse, cast members are welcome to enjoy the comfortable
surroundings to read, meet with project groups for class work, check their e-mail using the free
high-speed wireless Internet connection, etc. in this lounge area. The lounge is open daily from
9:00 a.m. to midnight.
Housing Overview
6 7

ProgramGUIDE
Transportation
The transportation we offer is very similar to the mass-transit system of a large city and is available to
all Program participants who live in our housing. The primary purpose of our transportation system is
to provide our cast members who live in our apartment complexes with a shuttle to their work location
on a scheduled route. However, we know that many participants arrive without an automobile, and
they still need groceries and want to take an occasional trip to the mall or the beach on their days
off. We provide shuttles to the grocery store, post office and local shopping mall. Frequently, we offer
a group trip to our participants to locations such as Cocoa Beach and Fort De Soto Beach.
Buses run on a specific schedule, and it is the participant’s responsibility to be at the bus stop in time
to catch the bus he/she needs to get to work on time. It is not unusual for participants to spend 45
minutes or longer traveling from home to their work location.
Participants can pick up a transportation schedule from their front desk or the Vista Way bus hub.
They can also download a copy from The Hub, our company intranet.
Communication
Your family member can use the following resources to learn about the many events and activities
that are planned exclusively for them, updates and enhancements to the program, Disney VoluntEAR
activities, learning opportunities at the Disney Learning Center and much more.
• The Communicator – This monthly newsletter is published exclusively for our participants,
available in the newspaper vending machines near the bus stops at each apartment complex, at
the front desk of each housing complex or in our education classes.
• Channel HTM: Housing the Magic – Participants may tune in to watch weekly broadcasts
that cover upcoming events, Cast discounts, updated Program news, cast member-only offerings,
networking opportunities and more.
• Weekly E-mail – Each week participants receive an electronic newsletter with the latest news,
event information and cast-exclusive offers.
• Disney Internships and Programs module on The Hub (the Walt Disney Company
Intranet site) contains a wealth of information about our company, the programs as well as
photos from housing events.
How Can the Front Desk Help?
Front Desk Information
Price Management handles all property issues and staffs the front desk of each complex. Employees
of the property management company help Program participants with a variety of concerns they may
face related to their housing.
Apartment Relocation Requests/Housing-Related Questions
Participants can stop by the front desk of their complex and complete a Move Request form. There is
a relocation fee of $50 when and if this request can be granted. Relocations are not granted within
the first three weeks of a participant’s arrival.
Mailbox Keys
One mailbox key is located on a hook next to the phone in each apartment. We provide one key to
each apartment at no charge. Additional keys can be purchased at the front desk for $3 with valid
identification.
Accountable Mail
The front desk will ONLY accept packages delivered by the U.S. Post Office. We do not accept
deliveries sent by private courier services such as Federal Express or United Parcel Service (UPS).
These items are delivered directly to the participant’s apartment. All U.S. Postal Service packages and
accountable mail (registered letters, etc.) may be picked up at the front desk of each complex. The
front desk will accept the mail and call the recipient’s apartment to alert him or her that a package is
ready to be picked up.
Maintenance Request
The front desk accepts all maintenance requests, and a member of the maintenance staff will address
any concerns as quickly as possible.
Mailing Supplies
The front desk has a variety of envelopes available for purchase.
Loaner Equipment
A variety of loaner equipment, such as vacuum cleaners, mops and mop pails, sporting equipment
(basketballs, ping pong paddles, etc.), and irons/ironing boards, is available to check out at the
front desk of each complex.
Housing Overview
• Bulletin Boards – Our complexes features bulletin boards and digital signage with information
about upcoming housing events and VoluntEAR opportunities.
• Twitter updates – Twitter is a free service where users can “follow” others and receive
updates about what their friends are doing. Participants can choose to receive the updates
through their mobile phone or on the Twitter Web page. Participants can follow the Housing
team and be reminded about events and career-development classes by visiting Twitter.com/
DisneyHousing. (To receive updates, participants must create a profile.)
Local Attractions/Shopping Directions
Directions and maps for many popular destinations, religious establishments and medical facilities
are available at the front desk.
Inspections
Inspections are both random and scheduled in all apartments. These inspections are held to check the
general cleanliness of the apartment, to assess the condition of the furniture, carpets, etc., and also
to check in with roommates to see how everyone is getting along. Cast members who fail to pass an
inspection may be required to pay for a professional cleaning service.
A schedule of apartment inspections is posted at the entrances to all complexes to alert cast members
that the Inspection Team will visit their building on a specific day.
8 9

Safety and Security
Hurricane Preparedness
The safety of the participants living in our housing is our number-one priority. We have housed
participants in our Programs for 30 years and continue to evaluate security needs and make
appropriate enhancements as necessary.
Hurricane season runs from June-November, and we know you likely have questions about what
happens in the event of a storm.
ProgramGUIDE
All of our properties have one entrance and exit area, which is gated and maintains 24-hour security.
We also have developed Community Codes, which are guidelines for our participants living in
our housing. All participants are required to abide by these codes or face disciplinary action, not
excluding termination. Some of the rules include:
• Participants must present a Property ID for access to the complexes, and all guests must be
announced and checked in at the security desk of the complex.
• After 9 p.m., Program participants are not allowed to enter any of the complexes in which they
don’t live, unless checked in by a cast member who lives on that specific property.
• Guests must be at least 18 years old, and overnight guests are not allowed. No guests are
allowed on property between 1 a.m. and 7 a.m.
For safety reasons, security phone numbers are listed on the back of every apartment front door and
on the inside cover of the Program Guide each cast member receives as they arrive. All participants
attend a mandatory Housing Welcome Session as a part of their check-in process. In this meeting,
Leaders discuss the Community Codes, how and when to contact security, and our no-tolerance
policies for underage drinking, drugs and weapons.
In the Welcome Sessions, Housing leaders also discuss the availability of the Employee Assistance
Program to all Walt Disney World cast members who are struggling with work-related issues, as
well as problems with roommates, co-workers, family members and friends. Leaders also explain
the seriousness of threats to harm others or themselves, which can result in discipline, not excluding
termination.
In the event of an emergency, the Housing team can communicate with participants
in a number of ways:
• Distribute information quickly as cast members enter and exit the property
• Send a recorded message to all of cell phone members voluntarily provided to us at check-in
and send e-mails to all participants with emergency information
• Broadcast information on an in-house television channel and digital signage
• Distribute information quickly and broadly to Walt Disney World operational areas through our
network of communication leaders
Throughout the season, Walt Disney World leaders work closely with local, county and state officials
to monitor the progress of each storm. As the tropical systems continue to form and strengthen, our
resort area follows five phases of hurricane preparedness. During each phase, more actions are
initiated and precautions are taken. In fact, the Walt Disney World Resort became the first major
theme park and resort area in history to be recognized by the National Oceanic & Atmospheric
Administration (NOAA) National Weather Service as a StormReady Community.
In the event that hurricane conditions are imminent, and our theme parks and operating areas must
be shut down, many of our Disney College Program participants join other cast members in “ride-out
shifts” in our Walt Disney World resorts. In addition to the guests staying in our resorts as part of their
vacations, we often accommodate evacuees from neighboring counties in more vulnerable coastal
areas. During our three hurricanes in 2004, our ride-out crews helped entertain guests, answer
their questions, and serve food among many things. In this environment, our cast members are in a
location with many other people and have access to the basic supplies they need, as well as updated
news reports. Because of the infrastructure of our resorts, they usually maintain electricity throughout
the storm.
If our cast members are not on a ride-out shift, they often are part of the clean-up crew. Once the
storm clears and county officials announce that it’s safe to travel on our roads, many of our Walt
Disney World cast members who work in operating areas are asked to report to their work location
(or elsewhere as needed) to relieve the cast members in ride-out crews and help prepare the areas for
the days’ guests, as appropriate.
At the housing complexes, there are some basic, proactive actions we encourage our Programs cast
members to take to help ensure they are prepared in the event of a hurricane.
• Always have plenty of non-perishable food items. Remember, we may be without electricity for
extended periods of time, so cooking will not be possible.
• Keep on hand at least one gallon of water per person in your apartment.
• Have a battery-operated light with fresh batteries. Glow sticks also work very well.
• Have a portable radio with fresh batteries.
• Have a supply of back-up batteries.
• Make sure your renter’s insurance policy is paid up and current.
• During a storm, you may experience water intrusion from the wind-driven rain. Protect all
electronics and valuables from the possibility of a roof or window leak. Keep all personal
belongings off the floor.
Helping your Family Member
If you have any questions, please contact the Programs Office by calling 407-827-7721 or sending
an e-mail to wdw.disney.housing.ops@disney.com.
You can be rest assured that the safety and security of our cast members and guests is our top
concern. Each decision we make is based on maintaining a safe environment for our Cast while
they’re participating in the program. If you have any questions or would like more information about
our hurricane preparedness plans, please contact our Disney Housing Operations Programs Office
at 407-827-7721.
10 11

The Payroll Card
Attire
ProgramGUIDE
The PaychekPLUS! Elite® Visa® Payroll Card is a Visa-branded, stored-value card issued to all
participants to provide convenient, low-cost access to weekly pay. This debit card may be used to
shop anywhere Visa is accepted, and is issued to participants during their check-in. Pay will be
directly deposited to their payroll card by 10 a.m. EST every Thursday.
Participants will receive information about how to withdraw cash from their payroll card account,
options for checking their balance and frequently asked questions about their payroll card during
their employment check-in process.
Personal checks may not be used to deposit money to the card. The card may be reloaded by:
• Payroll deposits
• Cash to card loads
• Western Union
• Green Dot MoneyPak (For more information about Green Dot, please visit
www.greendotonline.com)
If participants wish for pay to be deposited into a home bank account, this may be set this up on The
Hub after the second payload has gone onto the payroll card.
Medical Care
There are several hospitals and medical care facilities near the Walt Disney World Resort, which are
listed in your family member’s Program Guide. We encourage our participants to check with their
insurance provider to find out where they can go locally for covered medical care.
Cast Member-Only Offerings and Discounts*
Cast members enjoy a large variety of special offerings and discounts, which they can learn about by
visiting the Disney Difference module on The Hub. For most offerings, cast members are eligible once
they have completed Disney Traditions, their first paid day of work. Here are just a glimpse of they
can look forward to:
Theme park admission: Participants may use their company ID for admission to the Walt
Disney World theme parks anytime during their Program, except for specified blackout dates. Once
eligible, participants also receive a Main Entrance Pass which entitles them to admit themselves and
up to three friends or family members into the Walt Disney World theme parks six times during their
program. Blackout dates apply.
As the final step in the arrival process, cast members will be scheduled a date and time to report to
the Disney Traditions class, which will be their official first day of work.
What to wear:
The guidelines listed below are only a few reminders regarding the appropriate appearance for
Disney Traditions. Participants should review the entire contents of the Disney Look book to ensure
they are meeting all of the guidelines for non-costumed cast members.
WOMEN
Acceptable
• Dress, suit or dress Capri pants with classic style blouse are preferred.
NOTE: Cotton, Twill, Cargo, leggings or other casual styles of Capri pants
are not permitted.
• Clothing should be neat, pressed and conservative in nature.
• Business-style shoes are required. Shoes should be fully enclosed
and may have the following: a small peep-toe, and/or sling back.
• Hair must be neatly arranged in a conservative style.
• Hair color and highlights must be natural looking, well maintained and
complementary to your complexion.
NOTE: Highlights should be no more than two shades difference from
the base hair color and must be well blended over the entire head.
• Nail polish must be complementary to your complexion and may
contain no decor. Nails must not exceed ¼ inch beyond tips of fingers.
Unacceptable
• NO denim, spandex or sheer fabrics.
• NO dress or skirt length shorter than three inches above the kneecap.
• NO polo-style shirt, T-shirts, extreme graphics or non-company logos.
• NO sandals, athletic shoes, platform shoes, western boots or flip-flops.
• NO jewelry may be worn in body piercings, with the exception of a
matching set of appropriately sized earrings, worn in the lowest hole
in the earlobe.
• NO visible tattoos or other body modification, including ear spacers.
MEN
Acceptable
• Suit or dress trousers and a professional-style collared shirt or camp shirt
are preferred.
• Clothing should be neat, pressed and conservative in nature.
• Dress shoes and socks are required.
• Sideburns should be neatly trimmed, straight and have even width, and
may not extend beyond the bottom of the earlobe.
• Hair must be neatly cut in a conservative style so that it does not extend
beyond or cover the ears or collar.
• Hair color and highlights must be natural-looking, well maintained and
complementary to your complexion.
NOTE: Highlights should be no more than two shades difference from
the base hair color and must be well blended over the entire head.
• Mustaches must be neatly trimmed and fully grown, not extending past
the corners of the mouth and not covering the lip. Aside from a mustache,
you must be clean-shaven.
Unacceptable
• NO denim or cargo-style pants.
• NO shorts.
• NO polo-style shirt, T-shirts, collarless shirts, extreme graphics or noncompany
logos.
• NO sandals, athletic shoes, platform shoes, western boots or flip-flops.
• NO asymmetrical, bi-level or extreme hair styles or hair colors.
• NO jewelry may be worn in any body piercings.
• NO visible tattoos or other body modification, including ear spacers.
Disney Traditions Attire
Resort room special rates: Cast members may book rooms at a discount for their use or for
friends and family at the Walt Disney World Resort, Disney’s Vero Beach Resort and Disney’s Hilton
Head Island Resort. Discount rates vary and are subject to availability.
Merchandise and dining discounts: Cast members receive a 20 percent discount on most
merchandise at the Walt Disney World Resort with a 10 percent discount on items such as videos
and DVDs. Discounts are also available at many dining locations across the Walt Disney World
Resort and in the Central Florida area.
*All offerings and discounts are subject to change.
12 13

ProgramGUIDE
Education
Collegiate Offerings
The American Council on Education recommends each
of the following eight courses for three semester hours
of credit. Each of these courses consists of 11 sessions,
meeting once per week for three to four hours in length.
Advanced Studies
in Hospitality Management
The objective of this advanced-level course is to prepare
students to become entry-level managers in the Hospitality
industry. The course will expose them to contemporary
and complex operational situations and equip them with
the ability to analyze problems and develop, propose
and implement strategic solutions. Previous working
knowledge of the hospitality industry gained through
academic studies and practical experience is helpful, but
not required.
Corporate Analysis
This course provides an organizational exploration of The Walt Disney Company and covers a
variety of topics including its corporate history, structure, governance, performance, and culture. In
addition, students will learn more about our Company’s concepts around innovation & technology,
globalization, history & heritage, community responsibility, and diversity & inclusion.
Corporate Communication
This course is designed to introduce students to the purpose and significance of communication
within an organization at many levels. Students will learn both the why and how of communicative
technique as organizations interface with customers, employees, and the public. As a result, students
should have greater understanding of and appreciation for the corporate communicative process.
Creativity & Innovation: Gaining the Edge
This course introduces students to the main theories of Creativity and Innovation. Students will learn
various tools to promote creativity within themselves and others, processes to increase innovation,
how to contribute to a creative team, how to manage creativity and how to establish a culture of
creativity within an organization. As a result, students should have greater understanding of and
appreciation for the creative/innovative process and be better able to harness and direct those forces
for themselves and others.
Experiential Learning
This course combines academic classroom education with on-site learning opportunities across
the The Walt Disney ® Resort property. Participants study theories of adult education, experiential
learning, and the role of learning in a corporate environment.
Human Resource Management
This course provides an overview of fundamental human resource management in a corporate setting.
The focus is on the fundamentals of Human Resource Management including: Equal Employment
Opportunity, employee rights and labor relations, recruiting and the foundations of selection,
employee development, performance evaluation, rewards, benefits, safety and health programs.
Marketing You
Through participation in this course students learn how to market their skills of communication,
customer service, problem solving, conflict resolution, decision-making, self-management, and
creative thinking. Key elements include the development of a career focus and a personal marketing
plan that encompasses the creation of a cover letter, résumé, and networking strategy.
Organizational Leadership
This course analyzes the universal principles of leadership theory and its application within a
personal and corporate environment. Instruction is designed to build repeatable and transferable
leadership knowledge and skills.
Seminar Offerings
Each of the seminar offerings provides students the unique opportunity to learn more about how the
Walt Disney World ® Resort operates in key areas. These classes consist of a series of conversations
and presentations facilitated by Disney leaders across the resort, each sharing his or her insight and
experiences. Each of these series consists of eight sessions, meeting once per week for two to three
hours in length.
Disney Exploration Series:
Exploring Disney Heritage
Participants will take a journey back in time discovering the roots of The Walt Disney Company and
learn about Walt’s vision through exploring historical milestones.
Exploring Guest Service
Discover why Hospitality is the hallmark of the Walt Disney World® Resort. Throughout our theme
parks and resorts, we strive to satisfy and delight our guests in the world’s most hospitable vacation
destination.
Exploring Leadership
Discover how our leaders balance the needs of Cast, Guest and Business to create the most magical
place on earth, and learn about different leadership styles.
Exploring Marketing
Gain a deeper understanding of how we maintain customer loyalty by both staying true to our brand
and marketing our new Guest experiences.
Exploring People Management
Learn how the functions of Human Resources play a huge role in developing the nearly 60,000
employees and cast members of the Walt Disney World® Resort.
Education
*The Disney Exploration Series is only offered during the spring (Feb-May) and fall (Sep-Dec)
of each year.
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Professional Development Studies:
Engineering
The Engineering Professional Development Study offers Engineering students the unique opportunity to
explore technical careers at the Walt Disney World® Resort. Disney Engineering professionals share
real-world experiences in areas such as Transportation Maintenance, Energy Services, Ride and
Show Engineering, and Central Shops.
Entertainment Show Production
The Entertainment Show Production Professional Development Study offers students majoring in
performing arts, theater or show production an opportunity to explore how the Walt Disney World®
Resort develops, implements, and maintains their productions. Specific topics include Business
Planning & Creative Investigation, Concept Development, Show Development, Production & Opening,
and Operations.
Finance
The Finance Professional Development Study offers Business & Accounting students an opportunity to
explore how specific organizational units are managed. Specific topics include Forecasting & Trend
Analysis, Operating & Capital Planning, and Pro Forma Development.
Security
The Security Professional Development Study is designed to engage students in the field of Security
and how it is applied at the Walt Disney World® Resort. Applicable majors for this program
would include Criminal Justice, Criminology, Law Enforcement, Psychology, Sociology, and Political
Science. Samplings of the topics included in this program are Fraud & Loss Prevention, Emergency
Management, Incident Command, and Event Security.
**The Professional Development Studies are only offered during the spring (Feb-May) and
fall (Sep-Dec) of each year.
College Program Alumni Speaker’s Series
Many former Disney College Program students have returned after graduation to work full-time at the
Walt Disney World® Resort. Each month, the housing complexes will host a College Program Alumni
Speaker’s Series, in which these former participants will host a two-hour panel discussion on their
experiences, current roles, and the successes and challenges of their roles at Disney.
My Disney Career Series
Students may participate in the My Disney Career Series, which consists of five targeted career
development classes that examine industry trends in topics such as résumé writing, interviewing,
business etiquette, networking and personal branding.
The Vista Way Disney Learning Center
The Disney Learning Center at Vista Way is located in the clubhouse, and is open every day from
9am – 12am. The site offers a variety of resources to participants, including:
• Computers: Participants can access The Hub, e-mail, social networking sites, Disney
Development Connection Courses, Microsoft Office programs, and other sites/programs needed
to complete homework assignments. Laptop computers may also be checked out for completing
class work.
• Disney University Library Resources (see above)
• The Writing Lab: Participants may visit the Vista Way Disney Learning Center for an
appointment in the Writing Lab, which offers assistance with writing papers and resume
critiques. Distance Learning Information
If participants are taking one or more online or distance learning courses during
the Program, we may be able to adjust their work schedule to allow for specific, consistent study/
coursework time.
The next step is up to your family member! To take advantage of this opportunity, he or she must:
Education
For more information about the above courses, visit www.collegeprogram.com
• Bring documentation of enrollment in each distance-learning course to the Education Office
(Building 7, first floor, Suite 703, at Vista Way). The documentation must include:
Additional Learning Resources
The Walt Disney World Resort already has many additional
learning resources in place for all cast members. Many of
these activities are held at the Disney University (DU) and
may be applied toward receiving college credit. Participants
can view them through the Disney University monthly catalog,
The Communicator (a monthly newsletter), weekly e-mails,
and The Hub.
Disney University Library
Disney University Libraries are available for participants to
access various self-directed learning resources on Diversity,
Career Management, and Heritage. Libraries are located in
Cast Service Centers across Walt Disney World property, at
The Disney University, and at the Disney Learning Center at
Vista Way.
• Participant’s Name
• Participant’s School/University name
• The course in which he or she is registered in (Name or course number is acceptable)
• The dates of the course (start date/end date)
• Distance Learning time can only be scheduled Monday-Friday, 8am-5pm. The time blocked
on the participant’s schedule is in four-hour increments (8a-12p, or 1p-5p).
• All requests for distance learning time will be handled on a case-by-case basis and each
participant will need to ensure his or her work location is informed of his or her registration.
• Please note that any time ‘reserved’ for these courses will not be recognized during any
Labor Exception Period.
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Exam Proctoring:
As an additional learning resource for participants, the Education office provides proctoring
assistance for any student participating in online or distance-learning classes. Proctoring services are
usually available every day of the week during the normal operating hours of the Vista Way Disney
Learning Center.
The exam must be sent to the College Program Education Office at least one week prior to the
examination date via:
• Fax: (407) 560-8899
• E-mail: wdw.disney.education.ops@disney.com
• U.S. Mail at the address below:
Disney College Program Education
Vista Way, Building 7, Ste 703
13501 Meadow Creek Drive, Ste 703
Orlando FL 32821-6280
How many courses should participants take while in the Program?
This is a question that each student will need to consider in partnership with his or her faculty advisor.
Here are some things your family member will want to consider:
• Living – Participants will have several new roommates and many opportunities to meet other
people. They are now living in the number one vacation destination in the world and may
choose to visit theme parks, water parks, the beach, shopping facilities, the Space Coast etc.
At their living site, there are pools and various activities. How does your family member
want to spend his or her non-working time?
• Earning - Participants will be working between 30-45 hours per week. During peak holiday
periods, they may work more hours. They may also sign up for voluntary overtime (pending
availability), including cross–u’s into other entry-level roles. How much does your family member
want to work?
• Learning – Besides formal and online classes, there are many other learning opportunities
including Disney University offerings, My Disney Career Series, Conversations With…, Career
Insights, etc. Will your family member want to participate in non-course related learning
activities?
If your family member is considering enrollment in a Disney Course, he or she
should consider the following:
• If a participant is taking an ACE/Collegiate course, there may be a textbook, quizzes, tests,
papers, presentations, group work, class participation, and even a final exam (see course
syllabi for details). There is a grade at the end of the semester and this grade is recorded at
Disney and at the American Council on Education.
• For every hour participants are in an ACE/Collegiate class, there are approximately 2-3
hours of homework out of class. For this reason, we strongly recommend they bring a computer
with them. There is a Disney Learning Center located at Vista Way with access to computers.
There are also small computer labs at Chatham Square, Patterson Court and the Commons
as well as at the Disney Service Centers across property. Most students, however, find that
bringing a computer makes taking education courses much more convenient.
• The ACE/Collegiate courses meet three to four hours per week over an 11-week term. The
Professional Development Studies and Disney Exploration Series meet two-to-three hours per
week over an 8-week term.
• If participants miss more than two ACE/Collegiate classes, they will be removed from the
course, regardless of whether or not they are receiving college credit. Class participation
(which includes attendance) is an important part of their final grade.
• If participants miss more than one seminar, they will be removed from the course, regardless
of whether or not they are receiving college credit. If they are given the opportunity to stay
in the class with more than one absence, they will not be eligible to receive a Certificate of
Completion.
• If participants stop attending classes, or formally drop the class after the first week of the term,
they will still be charged the course materials fee (ranges from $10-$64, depending upon
the course). If participants wish to drop a course without penalty they will need to stop by the
Education Office (Vista Way, Bldg 7, Suite 703) to formally drop the course prior to the Friday
of the first week of classes.
• Most students taking Disney courses are receiving some type of college credit for their work.
However, it is not required that they receive credit in order to participate in a course.
• Students enrolling in Disney Courses during the spring-only or the fall-only program will
generally take one course. It is possible to take up to two courses if the participant is very
committed to his or her coursework. In order for a participant to take three courses for the
spring-only or the fall-only program, he or she must have approval from his or her academic
advisor and from the Disney Education Operations Manager.
Education
• Most students participating in the Spring Advantage or the Fall Advantage programs take two
courses (one each “term”). It is possible for a participant to take up to two courses per term if he
or she is very committed to his or her coursework. Students wishing to take three courses during
the Spring Advantage or Fall Advantage program must have approval from their academic
advisor and the Disney Education Operations Manager.
There are no formal classes offered for summer-only College or International Program participants.
The shortened time period does not allow for adequate participation in the coursework.
If your family member has any questions regarding educational opportunities, we invite him or her
to stop by the Education Office, located at Vista Way, Bldg 7, 1st Floor, Suite 703. Our office hours
are Monday-Thursday, 7:30am-8:00pm; Friday, 7:30am-5:30pm. They may also call the office at
(407) 827-1244 or e-mail at wdw.disney.education.ops@disney.com.
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Disney Service Center
The Disney Service Center is located at the Vista Way Housing Complex, Building 21, Suite 2101.
The office is open Monday-Friday from 9 a.m. to 5 p.m.
This Earning office is a resource for College, International and Career Start Program Participants who
require assistance regarding their work experience or career planning.
Some of the services include:
• Role Counseling
• Problem solving
• Questions about Disney Benefits
• International Welcome Center
• Departure documents
• Transferable Skills
• Career Planning/Networking
• Language Testing
• Visa and Passport assistance
To contact the Disney Service Center, call 407-827-1980 or e-mail them at wdw.dsco@disney.com.
What will Cast Members do when
they’re not working?
Housing Events and Activities
We know our participants work hard in their roles, and they want to relax and have fun on their days
off from work.
Each month, our Event Planning Team coordinates special events and activities exclusively for our
program participants to show our appreciation for all their hard work. Participants can join in before
or after work or on a day off for free food, games, dancing and fun!
Here’s a brief overview of some of the activities we have hosted recently.
Welcome events
During peak arrival months, we invite our participants to enjoy free pizza, hamburgers or
sandwiches; take part in games such as water balloon toss, dance contests and limbo contests; get
pictures taken with some of our Disney characters; or just relax by the pool, meet new friends and
enjoy the music our DJ plays throughout the event.
Appreciation activities
Our Housing Team members go to the bus stops and security
kiosks at our complexes to hand out free ice cream, doughnuts
and other treats to cast members.
Movie Nights
We supply the candy, beverages and a free flick! In the past we
have screened Disney’s Who Framed Roger Rabbit?, Pirates of the
Caribbean, Herbie Goes Bananas and National Treasure at one
of our pools or fields within our complexes.
Activities
Grocery BINGO
This event is always very popular, typically drawing more than
300 people! Participants who are the first to get BINGO win a full
bag of free groceries.
Night of Stars Talent Show
Each season, we are amazed at the amount of talent we have in this program. In the past, singers,
dancers, magicians, poets, musicians and more have wowed audiences and competed for our
special awards.
Formal
We host a formal for our participants twice a year. Many of the participants dress in formal attire,
although we do not require it. For many, it’s an opportunity to get dressed up, dance all night with
their friends and enjoy the last few days of their program.
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Local sporting events
In addition to events held at ESPN Wide World of Sports® Complex, there are major sporting events
and professional teams competing all across Central Florida. In the past, our cast members have
traveled to downtown Orlando to see the Orlando Magic basketball team play, traveled to Tampa
to catch the Tampa Bay Lightning hockey team on ice, and watched the University Central Florida
football team compete.
Participant Service Celebrations
To celebrate our Cast and all of the dedication and contributions, we host a special event at Mickey’s
Retreat, our cast member-exclusive recreation area near the Housing complexes. At the celebration,
cast members can pick up their Mickey Mouse graduation ears, completion certificates, enjoy a free
meal and take part in many activities available. They’ll also have the chance to take a photo with
Disney characters in their graduation caps and gowns!
Cast Activities
The Cast Activities Department offers a wide variety of special events and activities open exclusively
to cast members. Some of these offerings include:
• Cast Clubs – A wide variety of interests are represented, including theatre, scuba, ham radio
operators and more.
• Special events such as craft fairs, discounted jewelry sales, book fairs and more are held
across property.
• Instructional Programs – Classes may include American Sign Language, guitar lessons,
scuba classes, Weight Watchers, and karate and yoga classes.
• Sports – Join league competition in softball, volleyball, basketball, golf and more.
Diversity Resource Groups
Diversity Resource Groups are open to all cast members, and membership is not limited to a specific
group of cast members. Groups discuss current events, participate in community service activities,
and hold networking events or host guest speakers during membership meetings.
Meetings are usually held monthly; more information is
available on The Hub.
You can help your child be successful
in the program!
Here are the top ten ways (and one bonus for good measure!) to help
your family member have the best possible experience:
1. Know your family member’s resources.
Your family member’s leader is his/her number-one source for information. If he or she cannot
talk to his/her leader about an issue, we recommend talking to another leader in the area, or
the area’s human resources business partner. Examples about when to call Housing and the front
desk are listed in the Program Guide your family member receives upon check-in.
2. Advise him or her to refer to the Program Guide.
Today, all participants receive a Program Guide that contains information that will be pertinent
throughout their program, including their address and phone number, apartment amenities,
the Extra Hours Hotline, an overview of Education, cast member-only offers and services, and
much more.
3. Understand the Community Codes.
All participants are held accountable for following specific rules while living in Disney Housing.
Help your family member understand that he/she can be sent home for violating these rules.
4. Stress the importance of attendance.
We hire our Programs participants to perform a role, and we are counting on them to show up
for work, be on time and make magic for our guests. The value gained from this experience is
immeasurable; however, it’s only as valuable as the effort your family member puts in to it. Help
him or her understand the importance of being responsible. Calling in to work is unacceptable
and can result in discipline, not excluding termination.
5. Encourage Enrollment in Education offerings.
There is so much to learn! We offer a variety of different learning opportunities – some that are
structured weekly sessions in a classroom and others that your family member can sign up for
individually. There is something for everyone, and your family member may be able to earn
college credit for taking the courses.
Program Success
6. Encourage them to take advantage of networking opportunities.
The Walt Disney World Resort is the largest private single-site employer in the country – we
employ more than 58,000 cast members in hundreds of different lines of business. With such a
large and diverse pool of employees, there is someone your family member can talk to and learn
from. The Disney University hosts several networking sessions each month, where cast members
can listen to Disney Leaders talk about their career histories and current responsibilities.
7. Advise them to participate in special Housing events.
Most participants tell us they make life long friends during their program. We try to provide as
many opportunities as possible by planning pool parties, open-mic nights, movies at the pool,
Grocery BINGO, talent shows, dances and more Cast-exclusive events.
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8. Remind them to become familiar with The Hub.
The Hub is our company’s internal online resource for accurate, timely and relevant information.
It’s a great way to stay in touch and up to date on all things happening at the Walt Disney
World Resort. Participants can access the Extra Hours Hotline, read company news and
announcements, view pictures from housing events and read the official Housing Blog, make
discounted Disney resort reservations, view cast member-only offerings and more.
9. Encourage them to engage in Disney VoluntEAR opportunities.
Each Sunday and Wednesday, the Housing team takes participants to the Give Kids the World
Village, a resort for families traveling to Central Florida with children who have life-threatening
illnesses. There also are opportunities to volunteer at sports events and with organizations in the
Central Florida community.
10. Interest them in joining a Diversity Resource Group.
Our company values diversity and offers cast members many opportunities to make connections
with others and have a voice in the way we conduct business. Diversity Resource Groups usually
meet monthly and are open to all cast members.
11. Advise them to stay updated.
We host a weekly TV broadcast called ”HTM: Housing The Magic” that features information of
interest to our participants, such as housing events, Cast discounts, ideas for low-cost ways to
spend days off, announcements about program extension opportunities, etc. Participants can
tune in on Channel 21 at Patterson Court, Chatham Square and The Commons, and Channel
49 at Vista Way. We also publish The Communicator, a monthly newsletter for cast members
in our housing, send weekly e-mail updates and post fliers on bulletin boards at each complex.
Your family member will not want to miss one opportunity – so tell them to keep their eyes
and ears open!
WHAT’S Next?
There are several ways to stay connected with the company and continue to grow professionally and
personally after completing our program. Here are just a few options:
Program Extension
When a labor need exists, our company offers participants an opportunity to extend their program
experience for the length of another program. If participants maintain a clean record card, they may
even have the opportunity to change roles and experience another side of the company.
Disney Theme Parks & Resorts Professional Internships
Disney Professional Internships provide an opportunity for college students to gain career-related work
experience in a Fortune 100 company. It allows students to network with successful professionals
in particular fields of study throughout the company. In many instances, the program serves as a
springboard in launching a successful Disney career. For more information, visit
disneyinterns.com.
Management Internships
Walt Disney World ® Management Internships are an excellent step toward a successful career in the
hospitality industry. These interns hold management roles within a specific line of business:
• Food & Beverage (Quick Service, Table Service, Clubs, Banquets or Outdoor Foods)
• Operations (Attractions, Custodial, Main Entrance, Transportation or Recreation)
• Retail (Merchandise)
• Culinary (Sous Chef role)
• Rooms and Related (Front Office (Bell Services) or Housekeeping)
Management Internships are available to Disney College Program Alumni who are interested
in gaining additional experience and broadening their knowledge of our company within the
aforementioned lines of business. For more information, go to disneyinterns.com.
WHAT’S Next?
Campus Representative Program
Campus Representatives partner with the College Recruiting team to increase awareness of the
Disney College Program on their home campus. Campus Reps are eligible for select cast member-only
offerings, such as theme park admission and RepRewards, a program that awards points to Campus
Reps when they complete field marketing tasks. The points can be redeemed for Disney merchandise,
gift cards and unique Disney experiences, including a Disney Cruise Line® vacation.
Other Opportunities
If participants are interested in exploring opportunities with The Walt Disney Company outside of the
Walt Disney World ® Resort (Disneyland ® Resort, ABC, ESPN, etc.), visit disneycareers.com. For
information about roles aboard the Disney Cruise Line® ships, go to dcljobs.com. There also may be
opportunities to apply for roles with Adventures by Disney.
Please be aware that housing is not available for cast members with full-time or part-time roles
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Frequently Asked Questions for Family
and Friends
Where can participants go to get help when they have a question?
Because this may be the first time our participants is living away from home, we know they may have
many questions, ranging from how to wash clothes and where to go to change the oil in their vehicle,
to how to find comfort when feeling homesick. Our housing provides a strong support structure for all
cast members living in our apartment complexes.
The Housing Operations Program Office is open from 8 a.m.-5 p.m. daily, and leaders are available
to answer questions, counsel and provide support when needed. Each apartment complex has a front
desk where cast members can ask questions, borrow cleaning and sports equipment, pick up maps to
local churches, service providers, medical establishments and more.
We also have security officers stationed at the front of each complex in addition to officers who patrol
our property 24 hours a day.
If participants have a question about their work, the first person they should contact is their leader. If
the leader cannot help, or if the problem involves the leader, the cast member should contact another
leader or a Human Resources Business Partner in their work area.
Cast Members always are welcome to call the Housing Operations Program Office at ext. 7721
(407-827-7721) or the Disney Service Center at Vista Way at ext. 1980 (407-827-1980 for
additional assistance)
Who can I contact to get more information about my family member?
From time to time, parents and faculty members call Disney offices requesting information about
their child’s experience. To abide by privacy policies because your family member is 18 years old
or older, Disney leaders are not at liberty to disclose information about Disney College Program
participants to anyone, including family members.
What is my family member’s mailing address while they
are in the program?
Participants receive a Program Guide at check-in that lists phone numbers and mailing addresses
according to their apartment assignment. Check with your family member once they have checked
in for this information. For your convenience, a place to record the address for future reference is
located on the front cover of this book.
How are participants placed into apartments?
Roommates are selected based on a number of factors, including arrival and departure dates, work
location, gender, whether they are under or over 21 years of age, and program season. Disney
College Program participants may have also opted to participate in a Roommate Notification process
in which they will be matched to another participant prior to arrival.
What is a “wellness” or a “non-wellness” apartment?
A wellness apartment indicates that alcohol is prohibited in the apartment. cast members under the
age of 21 will automatically be placed into a wellness apartment. Participants over the age of 21 will
be placed into a non-wellness apartment, but may request a wellness apartment and can be placed
there as long as there is availability.
Can participants change apartments?
If a cast member wants to move out of the apartment, he/she may move as long as alternate
accommodations are available. Cast members relocating will incur a relocation fee. Please note
participants must wait three weeks after arrival to request a move.
What can participants do if they are not getting along well
with their roommates?
Similar to dormitory life, sometimes two roommates just cannot get along with each other. In these
cases, our Housing leaders can moderate “apartment meetings” to help roommates express their
concerns and agree on compromises to reach a solution. If a cast member wants to move out of the
apartment, he/she may move as long as alternate accommodations are available. We do not accept
relocation requests until three weeks after our participants arrive. Cast members relocating will incur
a move fee.
Do students have access to grocery stores or other things outside
of the housing complex?
Our transportation system provides buses to and from work, as well as the grocery store, post office,
bank, shopping mall and other areas of interest near our housing complexes. In addition, there are
grocery stores and drug stores located within walking distance of each of our complexes.
My family member will have a car. What will he/she need to
get a vehicle decal?
To drive the vehicle on our housing properties, participants must present all of the following: Current
vehicle registration, U.S. driver’s license and proof of insurance in the participant’s name. If the
participant is covered by a parent’s policy but not listed on the proof of insurance card, a copy of the
policy listing him or her as a covered driver will be required.
Where are laundry facilities located?
Cast Members can have their costumes professionally laundered at the work location. For personal
laundry, there are card-operated machines at each of the complexes. At Chatham Square and
Patterson court, the laundry facilities are located in buildings around the property. At Vista Way
laundry facilities are located on the first floor of each building. Our washing machines are high
efficiency and it is recommended that participants purchase laundry soap designed for such.
To operate the washers and dryers, a card can be purchased in the laundry rooms at Patterson Court
and Chatham Square and in a vending machine at the Clubhouse at Vista Way. Cards require an
initial purchase of $5 and have a $1 non-refundable fee.
Are there any medical facilities on property that are available
to participants?
Our Health Services facility is open to cast members to treat illnesses or injuries that occur on the
job. Participants that require treatment for a non-occupational injuries or illnesses may visit one of
the many walk-in clinics close to the Walt Disney World Resort property, one of which can provide
transportation. Several pharmacies are also closely located to our company-sponsored housing
complexes.
How will my family member know where the nearest medical
facilities and churches are located?
Each participant receives a Program Guide today, and it contains a wealth of information, including
lists of the nearest hospitals and Walk-in care facilities. The book also includes a list of religious
establishments nearby. More information and directions may be available at the Front Desk inside
26 the Clubhouse.
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Frequently Asked Questions

What learning resources are available?
What are the consequences if a participant leaves the program early?
When Disney College Program cast members agree to participate in our program, they are
committing to the program he/she accepts. If cast members choose to leave the program prior to their
departure date, they are adversely affecting their work area. There are consequences to quitting the
program. Cast members who leave early may receive a restricted rehire status, which may jeopardize
their ability to be rehired in any part of The Walt Disney Company.
ProgramGUIDE
In addition to the Collegiate Courses offered on site, which the American Council on Education has
approved for credit; the Professional Development Studies; and the Disney Exploration Series, there
are many learning opportunities available to cast members. The Disney University offers resources
for career planning, such as self-paced training programs, networking opportunities and classes for
personal and professional development. Participants also are encouraged to take part in a variety of
volunteer experiences across property.
How does my family member seek out opportunities to network
with Disney leaders while he/she is on the program?
There are many opportunities provided to our participants each week to network. Each month,
Disney College Program cast members can pick up a copy of The Communicator, a newsletter for
all program participants located at the front desks and bus stops of their apartment complexes, with
a fold-out calendar that lists all of the activities they can register to attend, as well as housing events
where they can meet other participants.
Your family member also can discuss networking goals with his/her work area leader or the housing
leaders in the Housing Operations Programs Office.
Is there a tuition fee for the Disney Courses?
The Disney College Program Education Team does not charge tuition for the classes it offers;
however, students enrolled in classes are required to pay a materials fee and also purchase required
books for the class. In addition, students may be responsible for paying tuition fees to their colleges
or universities to remain enrolled as a full-time student while participating in the Disney College
Program. Disney University course offerings are also free to cast members.
What kind of discounts do Cast Members receive?
Once participants attend Traditions and obtain their Walt Disney World ® ID, they will enjoy
free admission to our Disney theme parks. They also receive a cast member Seasonal Pass that
allows them to admit three guests into the park on six different occasions during the year. Based on
availability, cast members may receive up to 40 percent off Disney resort accommodations for family
and friends. They also receive merchandise and dining discounts at most Walt Disney World ® shops
and restaurants. Certain area businesses also offer discounts on products and services when cast
members show their Walt Disney World ® ID.
Will my family member have any vacation time?
Your family member has agreed to “full availability” during his/her program. Participants are
guaranteed between 30-45 hours each week, but may be scheduled additional hours during peak
attendance periods in our operation. Participants usually get two days off each week; however,
they might not be consecutive, and participants typically work weekends and holidays. Your family
member may be able to ask for specific days off without pay or switch shifts with a co-worker to
accommodate the request for time off. We recommend that all cast members maintain an excellent
record at work – no calling in, no tardiness, etc.
Can a participant change jobs?
No; unfortunately we have limited roles available in each line of business. The recruiter has reserved
a spot for the participant in the role indicated in their invitation. This role reservation was made
based on the roles the participant indicated they were receptive to on the Role Checklist and during
their interview.
If your family member is considering quitting the program, please encourage him/her to talk to a
Disney leader prior to making that decision.
What are the procedures for a participant departing
his or her program?
While leaving is probably the last thing on a participant’s mind, we want to make sure they are
aware of proper checkout procedures and allow themselves enough time to prepare to leave housing
by 11:00 a.m. on their scheduled departure date. The checklist below is provided to help them get
ready:
• The apartment must been cleaned according to the inspection guidelines, which are listed on
pages 42-47 of the Participant Program Guide.
• The Property ID, Parking Decal and Apartment Key must be returned to the front desk by 11 a.m.
to avoid charges. An envelope for the deposit of these items can be obtained at the front desk
and given to Security upon an earlier departure.
• Education course materials may be picked up from the Education Office, as they will not be
mailed.
• All materials borrowed from Disney Learning Centers must be returned.
• Participants needing a final review should remind their leaders to complete their Performance
Review prior to their last day of work. This review can be very important to those participants
receiving credit for their Program experience.
• To avoid charges, all costumes must be returned to the wardrobe department.
• Participants should update their address on The Hub prior to departure. The address listed in
the Personal Information module on the Walt Disney World tab will be used when sending tax
information and other important papers.
• Since the U.S. Post Office does not forward mail for college housing, participants should contact
each entity that sends them mail while on the College Program and inform them of their new
address for all future mail.
• Participants must return their cast member ID to their leader upon leaving your work location.
How can I get transportation to the airport?
Mears Shuttle Service offers a pick up from our apartment complexes. Contact them at 407-423-5566
to schedule a pick-up. Phone numbers for taxis and other means of transportation are located in the
inside front cover of this guide.
Directions to the airport:
• Turn left out of Vista Way. At the traffic light, turn right onto State Road 535.
• Turn left at the next traffic light, which is State Road 536.
• Follow the signs to State Road 417 - The Greeneway (toll road)
• Take S.R. 417 north to Boggy Creek Road (Exit 17).
• Turn left on Boggy Creek Road to Orlando International Airport.
Frequently Asked Questions
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“Family Members” section of our Web site by visiting disneycollegeprogram.com, clicking on “Walt
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Directions to the Apartment Complexes
From Vista Way to The Commons, Patterson Court
or Chatham Square:
1. Leave the Vista Way complex, and turn left on Meadow Creek Drive.
2. Turn left at the traffic light on to S.R. 535.
3. Stay in the right-hand lane, and turn right at the traffic light on to Vineland Avenue.
4. Follow this road until you see a sign that says “Little Lake Bryan.” Turn right on
Little Lake Bryan Parkway.
5. The Commons will be on the right.
• To go to Chatham Square, continue on Little Lake Bryan Parkway and turn right
at the stop sign. The Chatham Square entrance will be on your left.
• To go to Patterson Court, continue on Little Lake Bryan Parkway and go straight
at the stop sign. The entrance is on your left.
Directions to the airport from Vista Way:
• Turn left out of Vista Way. At the traffic light, turn right onto State Road 535.
• Turn left at the next traffic light, which is State Road 536.
• Follow the signs to State Road 417 - The Greeneway (toll road).
• Take S.R. 417 north to Boggy Creek Road (Exit 17).
• Turn left on Boggy Creek Road to Orlando International Airport.
Directions to the airport from Patterson Court/Chatham Square/
The Commons:
• From The Commons, turn right onto Little Bryan Parkway. At the stop sign, turn left
onto Lake Forest Drive.
• From Patterson Court, exit the complex and turn right. Turn right at the stop sign onto
Lake Forest Drive.
• From Chatham Square, turn right out of the complex and continue through intersection
on Lake Forest Drive.
• At the stop sign, turn right onto International Drive.
• Turn left at the next traffic light, which is S.R. 536/on-ramp to S.R.417- The Greenway
(toll road).
• Take S.R. 417 north to Boggy Creek Road (exit 17).
• Turn left on Boggy Creek Road to Orlando International Airport.
Area Map
Directions & Area Map
For transportation to the airport, contact Mears Shuttle Service
at 407-423-5566 to schedule a pick up. Phone numbers for
taxis and other transportation are located in the inside front
cover of this guide.
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