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Research methodology and data
project research team (see section 1.2 for a description of the research
project). The author of the dissertation was present in 49 of the interviews.
All interviews took place at the case organizations’ premises. In Center and
Chain, some people were interviewed during both rounds of the interviews,
and thus the total number of interviewees was 48. The interviews lasted
between 31 and 145 minutes, the average duration being 76 minutes.
Written notes were taken during the interviews, and all interviews were
tape-recorded and transcribed. Information on the number of interviews in
each case and the formal roles of the interviewees is provided in Table 9.
Table 9 Description of the interviews in each case organization
Number
and timing
of
interviews
Interview
duration
Interviewee
roles in the
program
Case Center Case Bureau Case Chain
25 interviews conducted
in two rounds (21
interviewed persons)
Round 1: 10 interviews
during initiation and
early planning
Round 2: 15 interviews
during later planning
Ranging from 31 to 96
minutes
Average duration
69 minutes
Round 1:
Program manager ,
program coordinator,
six steering group
members (top
managers), a head of a
related subsidiary and
an expert involved in
program ideation
Round 2:
Program manager,
seven steering group
members, an expert
involved in program
communications,
five peripheral program
participants and
an expert involved in
program ideation
11 interviews
conducted in one
round, during early
implementation (11
interviewed persons)
Ranging from 44 to
118 minutes
Average duration
75 minutes
Former program
manager, four unit
managers from
related units, two
project managers,
a support group
manager and three
project participants
22 interviews conducted
in two rounds (16
interviewed persons)
Round 1: 12 interviews
during initiation and
planning
Round 2: 10 interviews
during early
implementation
Ranging from 35 to 145
minutes
Average duration
82 minutes
Round 1:
Program coordinator,
chairman of the program
steering group,
two steering group
members, five subprogram
managers,
two project managers and
an expert involved in
program communications
Round 2:
Program manager (former
program coordinator),
new chairman of the
program steering group,
three steering group
members, three subprogram
managers,
a project manager and
an expert involved in
program communications
The interviews were guided by semi-structured interview outlines, meaning
that there was a predefined agenda for the interviews, but there was still
room for flexibility to emphasize certain themes, based on the interviewee’s
knowledge and perspective. At the beginning of each interview, the focus
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