Boundary activities and readiness for ... - Projekti-Instituutti

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I would also like to thank many other individuals all over the global research community that have generously devoted their time to discuss my work and offer their insight. I would especially like to thank all the fellow researchers I met during my visit to Stanford University, for their guidance and comments concerning my research, for providing inspiration, and for sharing many unforgettable moments. I would like to thank SCANCOR for providing me with that opportunity. I owe many thanks to my current and former colleagues at Project Institute Finland for their encouragement and support. I am proud to be a member of this community of professional, enthusiastic and warm-hearted people. I would like to especially thank Tuomo Saari for showing interest in my research and for sharing many stimulating discussions. I gratefully acknowledge the financial support by the Finnish Doctoral Program in Industrial Engineering and Management (Tuotantotalouden valtakunnallinen tohtoriohjelma), the Finnish Foundation for Technology Promotion (Tekniikan edistämissäätiö), The Finnish Work Environment Fund (Työsuojelurahasto) and the Foundation for Economic Education (Liikesivistysrahasto) that has enabled this dissertation project. Finally, I would like to thank my beloved family and my dear friends for their support, for bearing with me during the ups and downs of this project, and for reminding me of the more important things in life. My deepest gratitude and love is dedicated to my husband Olof for his endless support and patience during this journey. Helsinki, April 2012 Päivi Hoverfält
Contents 1. INTRODUCTION ........................................................ 1 1.1 Background ..........................................................................................1 1.2 Focus, motivation and context of the research ................................... 5 1.3 Key contributions ................................................................................ 7 1.4 Structure of the thesis ......................................................................... 9 2. THEORETICAL BACKGROUND ............................... 10 2.1 Programs as temporary organizations .............................................. 10 2.1.1 Introduction to the temporary organization perspective ....................... 10 2.1.2 Definition and special nature of programs .............................................. 18 2.1.3 Program initiation ..................................................................................... 23 2.2 Initiating large-scale organizational change ..................................... 27 2.2.1 Introduction to large-scale organizational change ................................. 27 2.2.2 Stages in the change process .................................................................... 35 2.2.3 Successful management of the early stage of organizational change..... 37 2.2.4 Readiness for change program implementation ..................................... 47 2.3 Contextual interplay of change programs ......................................... 49 2.3.1 Contextuality of organizational change ................................................... 49 2.3.2 Contextuality of temporary organizations ............................................... 51 2.3.3 Program-parent organization interplay ................................................... 53 2.3.4 Integration or isolation? ........................................................................... 55 2.4 Organizational boundaries and boundary activities ......................... 58 2.4.1 Introduction to organizational boundaries ............................................. 59 2.4.2 Boundary spanning and its theoretical origins ....................................... 61 2.4.3 Boundary activities in organizations........................................................ 64 2.4.4 Boundary activities during the early stage of change programs ........... 68 2.5 Synthesis of the literature review: Research framework .................. 72 2.5.1 Summary of the literature review ............................................................ 72 2.5.2 Research framework and research questions .......................................... 73 3. RESEARCH METHODOLOGY AND DATA ................ 78 3.1 Nature of the research ....................................................................... 78 3.2 Research approach ............................................................................ 80 3.3 Case selection strategy and description of the selected cases ........... 83 3.4 Data gathering ................................................................................... 85 3.5 Analysis ............................................................................................. 90 3.5.1 The first phase of the analysis .................................................................. 91 3.5.2 The second phase of the analysis ............................................................. 92 3.5.3 The third phase of the analysis ................................................................. 96 4. RESULTS ................................................................ 101 4.1 Description of program initiation in the three cases ....................... 101 4.1.1 Case Center .............................................................................................. 101 4.1.2 Case Bureau ............................................................................................. 106 4.1.3 Case Chain ................................................................................................ 111 4.2 Indicators of the boundary between a change program and its parent organization .......................................................................... 116 4.2.1 Indicators of the program-parent organization boundary ................... 116 4.2.2 Program-parent organization boundary in the three cases .................. 118 4.2.3 Comparison of the findings across the cases ......................................... 126
Page 1: DepartmentofIndustrialEngineeringan
Page 4 and 5: Supervisor Professor Karlos Artto I
Page 7: Tiivistelmä Aalto-yliopisto, PL 11
Page 12 and 13: 4.3 Boundary activities at the prog
Page 14 and 15: List of tables Table 1 Comparison o
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Page 36 and 37: Theoretical background to the progr
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Page 40 and 41: Theoretical background As the early
Page 42 and 43: Theoretical background organization
Page 44 and 45: Theoretical background Although man
Page 46 and 47: Theoretical background The multipli
Page 48 and 49: Theoretical background types of cha
Page 50 and 51: Theoretical background disruption o
Page 52 and 53: Theoretical background the impact o
Page 54 and 55: Theoretical background change, unre
Page 56 and 57: Theoretical background plans should
Page 58 and 59: Theoretical background Rainey, 2006
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Theoretical background pamphlets, b
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Theoretical background change capac
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Theoretical background change proce
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Theoretical background (2005) descr
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Theoretical background Similarly, p
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Theoretical background Petersen, Ha
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Theoretical background already duri
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Theoretical background physically i
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Theoretical background environment.
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Theoretical background satisfaction
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Theoretical background As can be se
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Theoretical background directional:
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Theoretical background Delbecq, 197
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Theoretical background managed. Wit
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Theoretical background change progr
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Theoretical background of each type
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Research methodology and data 3. Re
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Research methodology and data chara
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Research methodology and data theor
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Research methodology and data As al
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Research methodology and data In li
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Research methodology and data and p
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Research methodology and data termi
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Research methodology and data main
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Research methodology and data progr
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Research methodology and data point
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Research methodology and data case.
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Research methodology and data activ
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Results Center has a long tradition
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Results Figure 8 The program struct
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Results made the change extremely c
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Results from Bureau’s various uni
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Results Figure 9 The program struct
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Results “Domain” (a pseudonym).
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Results Instead of an official prog
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Results program was seen to be on t
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Results Figure 11 Illustration of t
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Results Q4 (Center, program manager
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Results Q8 (Bureau, project partici
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Results stronger during the course
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Results personnel of the local unit
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Results Figure 12 Different types o
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Results planning. Information seeki
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Results practice, guarding activiti
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Results Table 14 Comparison of boun
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Results categories, based on the ac
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Results 4.4 Readiness for change pr
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Results In case Center, the overall
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Results Q42 (Center, top manager):
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Results daily work to take care of
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Results work. At the time of the se
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Results view of readiness for chang
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Results Table 17 Identified associa
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Results has been vital to show that
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Results Table 18 Identified associa
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Results this fall we have establish
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Results 4.5.3 Identified associatio
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Results central line managers in pr
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Results Table 20 Summary of the ide
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Results Like task coordinating acti
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Results The characteristics of the
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Results authority, but he gradually
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Results Regarding the third case, t
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Results happen in this challenging
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Results program launch the program
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Results The other two cases, Bureau
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Discussion hand, in time orientatio
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Discussion To sum up the discussion
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Discussion and resource seeking has
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Discussion differ on the amount of
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Discussion Case Center demonstrated
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Discussion Previous empirical resea
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Discussion description responsible
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Discussion and these representative
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Discussion achieving the required l
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Discussion 2009; Blomquist & Mülle
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198 Discussion program initiation a
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Discussion 5.2.3 Program autonomy a
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Discussion may even be portrayed as
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Discussion presented by Ericksen an
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Discussion a legitimate position, a
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Discussion internal validity, espec
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Conclusion 6. Conclusion In this ch
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Conclusion Finally, in line with re
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Conclusion provided indications of
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References References Aaltio-Marjos
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218 References Balogun, J. 2003. Fr
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References Cacciatori, E. 2008. Mem
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References Dunphy, D. 1996. Organiz
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224 References Glueck, W. F. 1969.
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References Jensen, C., Johansson, S
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References Lehtonen, P. 2007. The e
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References Mealia, L. W. 1978. Lear
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References Parker, R., & Bradley, L
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234 References Sashkin M., & Burke,
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References Thompson, J. D. 1967. Or
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Appendices Appendices Appendix 1: I
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Appendices Interview outline: case
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Appendices Appendix 2: Code framewo
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Boundary type Overall view in case
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Boundary type Overall view in case
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Boundary aspect Temporal Most progr
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Categories and types of boundary ac
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Indicators of readiness for change
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