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Entire Issue - National Association of Legal Assistants

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printing, collating, messengering, and filing paper<br />

documents. File cabinets, copying machines and<br />

other paraphernalia <strong>of</strong> the “Paper Age” are starting<br />

to disappear as computerization and network services<br />

make the promise <strong>of</strong> paperless <strong>of</strong>fices a reality.<br />

Unlike the introduction <strong>of</strong> computer systems,<br />

with their high costs and demanding training<br />

requirements, this new Internet wave promises to<br />

provide a far higher ratio <strong>of</strong> benefits to costs for law<br />

firms. Most <strong>of</strong> the<br />

investment and<br />

much <strong>of</strong> the training<br />

has already<br />

been done, so law<br />

firms should not<br />

look upon this new<br />

wave with foreboding<br />

but rather greet<br />

it as further fulfillment<br />

<strong>of</strong> promises<br />

made long ago by<br />

the computer<br />

gurus and their<br />

Internet successors.<br />

Jennifer Beauharnais is a legal assistant in the<br />

New York City <strong>of</strong>fice <strong>of</strong> Holland & Knight, LLP, an<br />

international law firm with more than 1,200 lawyers.<br />

jmbeauharnais@hklaw.com.<br />

Robert Gibson, co-founder and CEO <strong>of</strong><br />

Serve-em.com, an inter-jurisdictional process serving<br />

company, has an extensive background in applied<br />

technology programming. Over the past eight years,<br />

he has developed automated systems for the process<br />

service industry.<br />

ceo@serve-em.com.<br />

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