West Penn Power AMENDED Program Year 3 Final Annual Report

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Table 8-4: PY3 Joint Utility Usage Management Program (JUUMP) Summary of Evaluation Results for Demand Stratum JUUMP program Reported Gross Demand Reduction Demand Realization Rate Observed Coefficient of Variation (CJ or Proportion Relative Precision Verified Gross Demand Reduction 0.08 93.0% 0.4 0.11 0.07 Program Total 0.08 93.0% 0.4 0.111 0.07 8.3 Impact Evaluation Net Savings Act 129 compliance is based on gross savings, but the Company's Evaluators are presently finalizing a portfolio-level net to gross survey to inform the program planning for Phase II of Act 129. The evaluation of the legacy FirstEnergy companies included net-to-gross research based on Program Year 3 (PY3) participants. Given the mid-year transition of West Penn Power programs to FirstEnergy's model, West Penn Power specific net-to-gross research was not conducted. The evaluation team plans to complete net-to-gross research on West Penn Power program participants starting in February 2013 and based on six months of PY4 participants. These results will be available in time to inform the final plans for Phase II. The Net-to-Gross data acquisition will be based on participant self-report surveys and will follow a similar approach as that used for the FirstEnergy legacy companies. 8.4 Process Evaluation Tetra Tech conducted a telephone survey of customers who participated in the program in PY3 quarter 1 and quarter 2. The objective was to: • Learn about the installation and use of measures • Learn about experiences and satisfaction with participating in the program • Understand their level of interaction with the auditors, what was learned, and actions taken as a result of the experience Methodology Tetra Tech randomly sampled the 104 JUUMP participants with the aim of completing surveys with about 50 percent of the population. Kev Findings The audits are providing participants with new energy saving information and, as a result, customers are acting on some of those'recommendations. With the exception of those that reside in multifamily buildings, most respondents recalled an auditor coming to their home and discussing ways to save energy. Auditors, on average, spent a little over an hour with customers. This time, includes the 30 West Penn Power Company | Page 61
minutes of energy education to be provided to the customer as well as the walk-through audit. In addition, the program appears to be providing participants with some specific suggestions on how to save energy in their homes. A varying percentage of customers report acting on some of the recommendations based on the audit experience, including turning lights off when not in the room and unplugging electronics when not in use. West Penn Power Company | Page 62
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FirstEnergy 76 South Main Street Ak
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Amended Final Annual Report to the
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Table of Contents TABLE OF CONTENTS
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8.3 IMPACT EVALUATION NETSAVINGS 61
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Acronyms C&l Commercial and Industr
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TRC COMPONENTS 1 Administration Cos
Page 13 and 14: Notwithstanding these difficulties,
Page 15 and 16: The system peak demand reduction 4
Page 17 and 18: Including low-income customer parti
Page 19 and 20: The peak demand reduction complianc
Page 21 and 22: A summary of energy impacts by prog
Page 23 and 24: 1.4 Summary of Demand Impacts A sum
Page 25 and 26: Table 1-5: PYTD Verified Gross Dema
Page 27 and 28: 1.7 Summary of Cost-Effectiveness b
Page 29 and 30: Verifying the savings from this pro
Page 31 and 32: Table 2-4: PY3 Residential Applianc
Page 33 and 34: 2.5 Financial Reporting A breakdown
Page 35 and 36: o A review of the assumptions regar
Page 37 and 38: Table 3-1: Residential Energy Effic
Page 39 and 40: Table 3-3: PY3 Residential Energy E
Page 41 and 42: Methodology Data were collected on-
Page 43 and 44: 4 Residential Energy Efficient HVAC
Page 45 and 46: Table 4-3: PY3 Residential Energy E
Page 49 and 50: The smart meter mailing included:
Page 51 and 52: complete net-to-gross research on W
Page 53 and 54: 6 Residential Critical Peak Rebate
Page 57 and 58: amongst respondents who received CF
Page 59 and 60: (PY3) participants. Given the mid-y
Page 61 and 62: 8 Joint Utility Usage Management Pr
Page 63: Table 8-2: Joint Utility Usage Mana
Page 67 and 68: 9 Commercial & Industrial Equipment
Page 69 and 70: Verification/Data Acquisition (DAQ)
Page 71 and 72: Table 9-2: Commercial & Industrial
Page 73 and 74: Table 9-4: PY3 Commercial & Industr
Page 77 and 78: Table 10-2: Time of Use (TOU) with
Page 79 and 80: 11 CommerciaJ & Industrial Equipmen
Page 81 and 82: Table 11-3: PY3 Commercial & Indust
Page 83 and 84: 11.3 Impact Evaluation Net Savings
Page 85 and 86: 12 Customer Load Response Program T
Page 87 and 88: 12.5 Financial Reporting A breakdow
Page 89 and 90: Table 13-2: Customer Resources Dema
Page 91 and 92: 14 Distributed Generation Program U
Page 95 and 96: Table 15-2: Conservation Voltage Re
Page 97 and 98: 16 Governmental and Institutional P
Page 99 and 100: Table 16-2: Governmental and Instit
Page 101 and 102: Table 16-4: PY3 Governmental and In
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West Penn Power AMENDED Program Year 3 Final Annual Report

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