West Penn Power AMENDED Program Year 3 Final Annual Report

Table 8-4: PY3 Joint Utility Usage Management Program (JUUMP) Summary of Evaluation Results for
Demand
Stratum
JUUMP
program
Reported Gross
Demand Reduction
Demand
Realization Rate
Observed
Coefficient of
Variation (CJ or
Proportion
Relative Precision
Verified Gross
Demand
Reduction
0.08 93.0% 0.4 0.11 0.07
Program Total 0.08 93.0% 0.4 0.111 0.07
8.3 Impact Evaluation Net Savings
Act 129 compliance is based on gross savings, but the Company's Evaluators are presently finalizing a
portfolio-level net to gross survey to inform the program planning for Phase II of Act 129. The
evaluation of the legacy FirstEnergy companies included net-to-gross research based on Program Year 3
(PY3) participants. Given the mid-year transition of West Penn Power programs to FirstEnergy's model,
West Penn Power specific net-to-gross research was not conducted. The evaluation team plans to
complete net-to-gross research on West Penn Power program participants starting in February 2013 and
based on six months of PY4 participants. These results will be available in time to inform the final plans
for Phase II. The Net-to-Gross data acquisition will be based on participant self-report surveys and will
follow a similar approach as that used for the FirstEnergy legacy companies.
8.4 Process Evaluation
Tetra Tech conducted a telephone survey of customers who participated in the program in PY3 quarter 1
and quarter 2. The objective was to:
• Learn about the installation and use of measures
• Learn about experiences and satisfaction with participating in the program
• Understand their level of interaction with the auditors, what was learned, and actions taken as a
result of the experience
Methodology
Tetra Tech randomly sampled the 104 JUUMP participants with the aim of completing surveys with
about 50 percent of the population.
Kev Findings
The audits are providing participants with new energy saving information and, as a result, customers are
acting on some of those'recommendations. With the exception of those that reside in multifamily
buildings, most respondents recalled an auditor coming to their home and discussing ways to save
energy. Auditors, on average, spent a little over an hour with customers. This time, includes the 30
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