West Penn Power AMENDED Program Year 3 Final Annual Report
West Penn Power AMENDED Program Year 3 Final Annual Report
West Penn Power AMENDED Program Year 3 Final Annual Report
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(PY3) participants. Given the mid-year transition of <strong>West</strong> <strong>Penn</strong> <strong>Power</strong> programs to FirstEnergy's model,<br />
<strong>West</strong> <strong>Penn</strong> <strong>Power</strong> specific net-to-gross research was not conducted. The evaluation team plans to<br />
complete net-to-gross research on <strong>West</strong> <strong>Penn</strong> <strong>Power</strong> program participants starting in February 2013 and<br />
based on six months of PY4 participants. These results will be available in time to inform the final plans<br />
for Phase II. The Net-to-Gross data acquisition will be based on participant self-report surveys and will<br />
follow a similar approach as that used for the FirstEnergy legacy companies.<br />
7.4 Process Evaluation<br />
Tetra Tech conducted a telephone survey of customer who participated in the program in PY3 quarter 1<br />
and quarter 2. The objective was to:<br />
• Learn about the installation and use of measures<br />
• Learn about experiences and satisfaction with participation in the program<br />
• Understand their level of interaction with the auditors," what was learned, and actions taken as a<br />
result of the experience<br />
Methodology<br />
Tetra Tech randomly sampled 525 Home Performance Check-up participants with the airrfof reaching<br />
105 compJeted participant surveys out of a population of 5,020.<br />
Kev Findings<br />
The audits are providing participants with new energy saving information and, as a result, customers are<br />
acting on some of those recommendations. With the exception of those that reside in multifamily<br />
buildings, most respondents recalled an auditor coming to their home and discussing ways to save<br />
energy, Auditors, on average, spent a little over an hour with customers. This time includes the 30<br />
minutes of energy education to be provided to the customer as well as the walk-through audit. In<br />
addition, the program appears to be providing participants with some specific suggestions on how to<br />
save energy in their homes. A varying percentage of customers report acting on some of the<br />
recommendations based on the audit experience, including turning lights off when not in the room and<br />
unplugging electronics when not in use.<br />
<strong>West</strong> <strong>Penn</strong> <strong>Power</strong> Company | Page 56
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