West Penn Power AMENDED Program Year 3 Final Annual Report

7 Limited Income Energy Efficiency Program (LIEEP)
This program is an expansion of, and enhancement to the existing comprehensive Low-Income Usage
Reduction Program (LIURP), and will provide additional electric usage savings measures and services to
income-eligible customers. In addition, energy savings kits are offered when customers do not accept
in-home services and/or when their electric usage is too low to qualify for other low income program
services or in other situations that are identified to provide additional measures and obtain additional
energy savings. Program Services are available to income qualified customers that reside in single family
homes, mobile homes, duplexes, townhomes and multi-unit complexes. Services provided will be based
on a detailed energy audit and tailored to the customer's energy consumption and home type.
7.1 Program Updates
Program administrators implemented changes that were approved by the Commission in the amended
plan. The Statewide Evaiuator (SWE), along with low-income program administrators, conducted site
visits during the program year to verify that appropriate energy conservation measures were installed.
In March 2012, program administrators created an inspection checklist, at the request of the SWE, in
order to eliminate the need for additional SWE and program administrator site visits. The approved
checklist will be completed by FirstEnergy third-party inspectors when they assess work performed by
contractors. This improvement provides the SWE with the ability to review the checklist and pertinent
customer information upon request.
To improve the direct installation of measures during home audits, as of January 1, 2012, auditors are
paid only for the measures installed and not simply for the entire kit. Second, as of September 2012,
WPP implemented third party quality assurance inspections.
7.2 Impact Evaluation Gross Savings
The impact evaluation effort for PY3 consisted of a participant telephone survey to verify receipt and
installation of measures through the program, a review of the energy savings calculations, and a
comparison of recorded installations in the tracking database with customer self-reports through the
telephone survey. The verification phone survey was conducted with randomly selected program
participants and each respondent was asked about each measure included within the energy efficiency
kit to arrive at realization rates for each measure as described below.
The overall program-level realization rate is 0.80. This realization rate is lower than 1.0 primarily due to
water saving measures.
• The evaluation team calculated the realization rate by comparing the number of CFLs recorded
•in the program database with the number of CFLs reported by customers through the survey
• and was calculated as 1.09. Overall; customers reported receiving a higher number of CFLs than
what was recorded in the program data. Survey data revealed there was some confusion
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