West Penn Power AMENDED Program Year 3 Final Annual Report

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Table 3-4: PY3 Residential Energy Efficient Products Program Summary of Evaluation Results for Demand Stratum Reported Gross Demand Reduction Demand Realization Rate Observed Coefficient of Variation (CJ or Proportion Relative Precision Verified Gross Demand Reduction Room Air Conditioner 0.08 106.0% 0.4 0.07 0.08 Refrigerator/freezer • 0.32 100.0% 0.4 0.07 0.32 Clothes washer 0.61 80.4% 0.4 0.08 0.49 Clothes dryer 0.18 98.5% 0.4 0.13 0.18 Dishwasher 0.07 94.5% 0.4 0.14 0.07 Programmable Thermostat 0.00 n/a n/a n/a 0.00 Hot water heater 0.03 96.0% 0.4 0.10 0.30 Dehumidifier 0.00 10.0% n/a n/a 0.00 CFL's OtSS 0.95 98.5% 0.4 0.05 0=83 0.93 Program Total 2.25 9i:6% 93.2% 0.4 0.03 3^06 2.11 3.3 Impact Evaluation Net Savings Act 129 compliance is based on gross savings, but the Company's Evaluators are presently finalizing a portfolio-level net to gross survey to inform the program planning for Phase II of Act 129. The evaluation of the legacy FirstEnergy companies included net-to-gross research based on Program Year 3 (PY3) participants. Given the mid-year transition of West Penn Power programs to FirstEnergy's model, West Penn Power specific net-to-gross research was not conducted. The evaluation team plans to complete net-to-gross research on West Penn Power program participants starting in February 2013 and based on.six months of PY4 participants. These results will be available in time to inform the final plans for Phase II. The Net-to-Gross data acquisition will be based on participant self-report surveys and will follow a similar approach as that used for the FirstEnergy legacy companies. 3.4 Process Evaluation The objectives of this survey were to assess the following: © Understand how customers heard about the rebate offerings • Assess customer experiences participating in the programs • Assess customer decision making processes and indicators of free-ridership • Collect appliance use information • Collect housing characteristics and household demographics West Penn Power Company | Page 37
Methodology Data were collected on-line with self-administered Web survey. Customers were sent a postcard that explained the goals of the study and asked them to complete the on-line survey. Email and telephone follow-up with non-responding households were used when possible to maximize response. A stratified random sample was established using the following steps: • Identified and removed duplicate records within each appliance and grouped records where customers were able to receive multiple room air conditioner rebates. • Randomly sampled rebate records at the appliance level. • Prepared sampled records for the web survey grouping by household. For households that had received a rebate for more than one appliance, Tetra Tech opted to focus the survey on a single appliance to reduce the respondent burden of completing a much longer survey across multiple appliance types. Key Findings • Verified savings attributable to the program are very high. Over 98 percent of surveyed participants confirm the purchase and installation of qualified appliances. • The program's marketing efforts and use of multiple channels have been successful. Retail stores, contractors, newspapers, and bill inserts are most often cited as a primary source of information by appliance participants. One in ten participants learned of the program from the utility's website. • Satisfaction with the program is high but expectations of EE appliances are not always met. Almost 90 percent of participants give the program very high marks (eight or higher on a 10- point scale). However, only two-thirds of participants express similar levels of satisfaction with the newly-installed EE appliance. West Penn Power Company | Page 38
Page 1 and 2: FirstEnergy 76 South Main Street Ak
Page 3 and 4: Amended Final Annual Report to the
Page 5 and 6: Table of Contents TABLE OF CONTENTS
Page 7 and 8: 8.3 IMPACT EVALUATION NETSAVINGS 61
Page 9 and 10: Acronyms C&l Commercial and Industr
Page 11 and 12: TRC COMPONENTS 1 Administration Cos
Page 13 and 14: Notwithstanding these difficulties,
Page 15 and 16: The system peak demand reduction 4
Page 17 and 18: Including low-income customer parti
Page 19 and 20: The peak demand reduction complianc
Page 21 and 22: A summary of energy impacts by prog
Page 23 and 24: 1.4 Summary of Demand Impacts A sum
Page 25 and 26: Table 1-5: PYTD Verified Gross Dema
Page 27 and 28: 1.7 Summary of Cost-Effectiveness b
Page 29 and 30: Verifying the savings from this pro
Page 31 and 32: Table 2-4: PY3 Residential Applianc
Page 33 and 34: 2.5 Financial Reporting A breakdown
Page 35 and 36: o A review of the assumptions regar
Page 37 and 38: Table 3-1: Residential Energy Effic
Page 39: Table 3-3: PY3 Residential Energy E
Page 43 and 44: 4 Residential Energy Efficient HVAC
Page 45 and 46: Table 4-3: PY3 Residential Energy E
Page 49 and 50: The smart meter mailing included:
Page 51 and 52: complete net-to-gross research on W
Page 53 and 54: 6 Residential Critical Peak Rebate
Page 57 and 58: amongst respondents who received CF
Page 59 and 60: (PY3) participants. Given the mid-y
Page 61 and 62: 8 Joint Utility Usage Management Pr
Page 63 and 64: Table 8-2: Joint Utility Usage Mana
Page 65 and 66: minutes of energy education to be p
Page 67 and 68: 9 Commercial & Industrial Equipment
Page 69 and 70: Verification/Data Acquisition (DAQ)
Page 71 and 72: Table 9-2: Commercial & Industrial
Page 73 and 74: Table 9-4: PY3 Commercial & Industr
Page 77 and 78: Table 10-2: Time of Use (TOU) with
Page 79 and 80: 11 CommerciaJ & Industrial Equipmen
Page 81 and 82: Table 11-3: PY3 Commercial & Indust
Page 83 and 84: 11.3 Impact Evaluation Net Savings
Page 85 and 86: 12 Customer Load Response Program T
Page 87 and 88: 12.5 Financial Reporting A breakdow
Page 89 and 90: Table 13-2: Customer Resources Dema
Page 91 and 92:
14 Distributed Generation Program U
Page 93 and 94:
14.5 Financial Reporting A breakdow
Page 95 and 96:
Table 15-2: Conservation Voltage Re
Page 97 and 98:
16 Governmental and Institutional P
Page 99 and 100:
Table 16-2: Governmental and Instit
Page 101 and 102:
Table 16-4: PY3 Governmental and In
Page 103 and 104:
16.5 Financial Reporting A breakdow
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West Penn Power AMENDED Program Year 3 Final Annual Report

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