an icmr-iipm think tank publication - Cycbth.org

an icmr-iipm think tank publication - Cycbth.org an icmr-iipm think tank publication - Cycbth.org

30.06.2015 Views

JAGDISH KHATTAR "OUR BIZ MODEL WAS DIFFERENT" EX MD OF MARUTI, JAGDISH KHATTAR EXPLORES IN AN INTERVIEW WITH SRAY AGARWAL – WHAT MOTIVATED HIM TO LEAVE MARUTI AND TO START CARNATION AUTO Jagdish Khattar joined Maruti as Director Marketing and Sales in 1993 and got elevated to Managing Director & CEO in 1999. After transforming Maruti into a profit-making company, he left the company in 2007 to chase his dreams. He then started Carnation Auto and today serves as the Chairman and Managing Director of the company. Showered with arrays of awards, Khattar is a saga in himself. If we talk about the entire journey of yours, how did the idea of Carnation came in your mind? Prior to joining Maruti, I started my career as an IAS officer. I had served Maruti as long as 14 years. During those days, I used to do routine visit to several dealers and interact with customers to comprehend their needs and aspirations. I carefully observed that customers were looking for a quality alternative to their authorized dealerships. But car owner had only two alternatives available there either go to an authorized dealership or to a neighborhood workshop. I saw an opportunity of a one-stop-auto solution outlet for all brands of cars and translated this insight into the vision on which Carnation was established. We started new concept like mobile work shop, which is basically for such customers who do not need to come into the centre and to get services in their offices or residential area. What kind of resistances did you face from the industry? One of the biggest challenges we face that Carnation had no competitor. So, there were no benchmarks in the industry with which we could compare our performances to enhance our standards and to provide better experiences to our customers. But it was our team effort to set our own targets and strived to provide better services on a continuous basis. What are the changes you are going to implement in Carnation to make it as big as Maruti ? Our business model was different from others but we have to change it with time. We started with new cars and then came to realise that new cars are very expensive and are not affordable for our whole target audience. So we also decided to move with second hand or used cars. We spend lots of money and time for around two years to build up the brand. But we still have a long way to go to make Carnation an established and responsive brand not just in the automotive space in the country. What are the important aspects that you focused on to establish Maruti as a market leader in Automobile in India? There are several factors where we have to focus very sincerely. At the age of cut throat competition, we have to handle a customer very carefully. As bad experience of a customer towards our brand does not only motivate him to move to our competitors but also negative word of mouth severally affects our market share. As a manufacturer, we are not in a direct contact to the end customers. Indirectly, we need to create so many values towards dealers so they become more cooperative with customers and com- PHOTO : MUKUNDA DE ENTRY OF SMALL PLAYERS REEMPHASISES THE FACT THAT A ONE-STOP-AUTO SOLUTION OUTLET HAS FURTHER POTENTIAL mitted to the company. A happy customer is more likely to make second time purchase from the company. Besides, if any product fails in the market then we have to put several efforts to bring back the confidence of our customers. Recent entry of small players in the same business domain has intensified competition. How do you tackle it? Neighbourhood workshops were there before our existence. And the recent entry of small players indicate the fact that a one-stop-auto solution outlet has further potential and will expand with time. We do not see these developments as competition. Jagdish Khattar, Founder – Carnation & Former Managing Director, Maruti Udyog Ltd. count your chickens before they hatch 29 april 2012

COVER STORY “YOU HAVE TO SEE BOTH SIDES” MK ANAND, CEO OF UTV BROADCASTING SHARES THE RECENT REBRANDING STRATEGIES ADOPTED BY UTV TO CATER TO MARKET DEMAND TO SRAY AGARWAL M K Anand is someone who aptly exemplifies transformation. He started his career as a medical representative and then moved to Times Group and managed their classified section. But his ever expanding appetite for continuous learning made him join Zoom as head of Sales and today he serves as CEO of UTV Global Broadcasting. Under his leadership, UTV re-launched Bindaas and came out with myriad of new offerings ranging from UTV Stars to UTV Action. You started your career as a medical representative and now you are the CEO of UTV. Why such transformation and transition? WE BELIEVE THAT BRAND SPECIALIZATION ALLOWED US TO BE MORE CREATIVE AND INNOVATIVE AND IN TURN HELPED US TO EXPAND THE NETWORK PHOTO : SANJAY SOLANKI cause as CEO you have to keep your eyes in the both sides. UTV s is in every genre and fields. Most of the time you started with some reality shows, which were some more of a first movers in the industry. So why did you move to a very modern type of shows? We are very strong in branded channels. We believe that brand specialization allowed us to be more creative and innovative. In order to expand the network, we always have concentrated on two strategies. First, we always looked to provide more relevant initiatives within the existing target group. For instance, through UTV Stars, we have created something out of nothing. Secondly, we always targeted a segment where competition does not exist and we can enjoy the first movers advantages. Besides, we are constantly looking at an audience of 18 – 25 age group. So we have a reality channel (UTV Bindass), music channel (UTV Stars) and movie channel (UTV Movies, UTV Action). We have count your chickens before they hatch 30 april 2012 MK Anand, CEO of UTV Broadcasting I wouldn’t say that I changed my first job as it was a sales job. When we look towards the value chain, we come to know that only production can not create value to the economy until and unless whatever has been produced or manufactured in factory or in premises reach to the end consumers who purchase it. Initially, I looked at the second part of the value creation in economy. So, I was very much clear about my future and whenever I used to prepare my plan for the next 20 years, I naturally gravitated towards sales and marketing job. And then gradually I tried to understand the in depth function of production bea team of intelligent people who can easily understand the market and figure out the widely accepted contents. What is your learning from Zoom and how have you implement that in case of UTV Stars? Life is full of learnings. I would say learnings from Zoom helped me a lot in the execution part of UTV Stars. Ultimately, content and brand legitimacy plays a critical role towards the success of any channel. As far as UTV Action is concerned, we have not done that well in India. UTV Movies is the most strongest brand of the UTV Broadcasting with close to 40% of the revenue coming from it. It is followed by UTV Bindass where we are focusing on reality shows. UTV World Movies is for a niche audience and are expected to grow strong with time. We also have UTV Action Telegu. At the end of the day, we have to diversify into languages other than hindi as 50% of the market is covered by other languages as well. We are quite excited about the launch of our new channel UTV stars with the tagline – 'the official channel of bollywood' and would cater to music and entertainment section. And, I believe UTV's strong presence in Bollywood would provide us with a competitive advantage over others. We have also launched UTV Movies in Uk in association with Sky TV recently. How do you see resistance during such new initiatives? Internal transformation doesn’t necessarily need to face resistance. A clear communication about the changes reduces the chance of confusion and hence reduces resistance to change.

COVER STORY<br />

“YOU HAVE TO SEE BOTH SIDES”<br />

MK ANAND, CEO OF UTV BROADCASTING SHARES THE RECENT REBRANDING STRATEGIES<br />

ADOPTED BY UTV TO CATER TO MARKET DEMAND TO SRAY AGARWAL<br />

M<br />

K An<strong>an</strong>d is someone<br />

who aptly exemplifies<br />

tr<strong>an</strong>sformation.<br />

He started his career<br />

as a medical representative <strong>an</strong>d<br />

then moved to Times Group <strong>an</strong>d<br />

m<strong>an</strong>aged their classified section.<br />

But his ever exp<strong>an</strong>ding appetite for<br />

continuous learning made him<br />

join Zoom as head of Sales <strong>an</strong>d today<br />

he serves as CEO of UTV Global<br />

Broadcasting. Under his leadership,<br />

UTV re-launched Bindaas<br />

<strong>an</strong>d came out with myriad of new<br />

offerings r<strong>an</strong>ging from UTV Stars<br />

to UTV Action.<br />

You started your career as a<br />

medical representative <strong>an</strong>d<br />

now you are the CEO of UTV.<br />

Why such tr<strong>an</strong>sformation<br />

<strong>an</strong>d tr<strong>an</strong>sition?<br />

WE BELIEVE THAT BRAND<br />

SPECIALIZATION ALLOWED US<br />

TO BE MORE CREATIVE AND<br />

INNOVATIVE AND IN TURN<br />

HELPED US TO EXPAND<br />

THE NETWORK<br />

PHOTO : SANJAY SOLANKI<br />

cause as CEO you have to keep your<br />

eyes in the both sides.<br />

UTV s is in every genre <strong>an</strong>d fields.<br />

Most of the time you started with<br />

some reality shows, which were<br />

some more of a first movers in the<br />

industry. So why did you move to<br />

a very modern type of shows?<br />

We are very strong in br<strong>an</strong>ded ch<strong>an</strong>nels.<br />

We believe that br<strong>an</strong>d specialization<br />

allowed us to be more creative<br />

<strong>an</strong>d innovative. In order to exp<strong>an</strong>d<br />

the network, we always have concentrated<br />

on two strategies. First, we<br />

always looked to provide more relev<strong>an</strong>t<br />

initiatives within the existing<br />

target group. For inst<strong>an</strong>ce, through<br />

UTV Stars, we have created something<br />

out of nothing.<br />

Secondly, we always targeted a<br />

segment where competition does not<br />

exist <strong>an</strong>d we c<strong>an</strong> enjoy the first movers<br />

adv<strong>an</strong>tages. Besides, we are const<strong>an</strong>tly<br />

looking at <strong>an</strong> audience of 18<br />

– 25 age group. So we have a reality<br />

ch<strong>an</strong>nel (UTV Bindass), music ch<strong>an</strong>nel<br />

(UTV Stars) <strong>an</strong>d movie ch<strong>an</strong>nel<br />

(UTV Movies, UTV Action). We have<br />

count your chickens before they hatch 30 april 2012<br />

MK An<strong>an</strong>d,<br />

CEO of UTV<br />

Broadcasting<br />

I wouldn’t say that I ch<strong>an</strong>ged<br />

my first job as it was a sales job.<br />

When we look towards the value<br />

chain, we come to know that only<br />

production c<strong>an</strong> not create value to<br />

the economy until <strong>an</strong>d unless whatever<br />

has been produced or m<strong>an</strong>ufactured<br />

in factory or in premises reach<br />

to the end consumers who purchase<br />

it. Initially, I looked at the second<br />

part of the value creation in economy.<br />

So, I was very much clear about<br />

my future <strong>an</strong>d whenever I used to<br />

prepare my pl<strong>an</strong> for the next 20<br />

years, I naturally gravitated towards<br />

sales <strong>an</strong>d marketing job. And then<br />

gradually I tried to underst<strong>an</strong>d the<br />

in depth function of production bea<br />

team of intelligent people<br />

who c<strong>an</strong> easily underst<strong>an</strong>d the<br />

market <strong>an</strong>d figure out the<br />

widely accepted contents.<br />

What is your learning from<br />

Zoom <strong>an</strong>d how have you implement<br />

that in case of UTV<br />

Stars?<br />

Life is full of learnings. I would<br />

say learnings from Zoom<br />

helped me a lot in the execution<br />

part of UTV Stars. Ultimately,<br />

content <strong>an</strong>d br<strong>an</strong>d legitimacy<br />

plays a critical role<br />

towards the success of <strong>an</strong>y<br />

ch<strong>an</strong>nel.<br />

As far as UTV Action is concerned,<br />

we have not done that<br />

well in India. UTV Movies is<br />

the most strongest br<strong>an</strong>d of the<br />

UTV Broadcasting with close<br />

to 40% of the revenue coming<br />

from it. It is followed by UTV<br />

Bindass where we are focusing on<br />

reality shows. UTV World Movies is<br />

for a niche audience <strong>an</strong>d are expected<br />

to grow strong with time. We also<br />

have UTV Action Telegu. At the end<br />

of the day, we have to diversify into<br />

l<strong>an</strong>guages other th<strong>an</strong> hindi as 50% of<br />

the market is covered by other l<strong>an</strong>guages<br />

as well. We are quite excited<br />

about the launch of our new ch<strong>an</strong>nel<br />

UTV stars with the tagline – 'the official<br />

ch<strong>an</strong>nel of bollywood' <strong>an</strong>d<br />

would cater to music <strong>an</strong>d entertainment<br />

section. And, I believe UTV's<br />

strong presence in Bollywood would<br />

provide us with a competitive adv<strong>an</strong>tage<br />

over others. We have also<br />

launched UTV Movies in Uk in association<br />

with Sky TV recently.<br />

How do you see resist<strong>an</strong>ce during<br />

such new initiatives?<br />

Internal tr<strong>an</strong>sformation doesn’t necessarily<br />

need to face resist<strong>an</strong>ce. A<br />

clear communication about the<br />

ch<strong>an</strong>ges reduces the ch<strong>an</strong>ce of confusion<br />

<strong>an</strong>d hence reduces resist<strong>an</strong>ce<br />

to ch<strong>an</strong>ge.

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