User guide - Vodacom

Vodacom One Net Express
User Guide
Your guide to setting up your
Vodacom One Net Express service

Vodacom One Net Express
Welcome to the world of
Vodacom One Net Express
Now that you have received your Vodacom One Net Express
Starter Kit, what’s the next step?
To fully understand each feature that Vodacom
activate these great Vodacom One Net Express features.
open the interactive CD found in your Vodacom One Net Express
Starter Kit to access
Vodacom One Net Express.
Thank you for choosing
Vodacom One Net Express

Vodacom One Net Express
One solution, one provider
Vodacom now provides you with two options for access to a new
or existing landline telephone number within your Vodacom
inclusive communications:
• Geographic Number Allocation
Geographic Number Allocation (GNA) is the ability to allocate
a Vodacom landline telephone number to a new or existing
Vodacom customer.
• Geographic Number Portability
telephone number to port from their current landline service
Your landline telephone number will then be ported into
provider for all your communication needs.
Covered wherever you are
landline telephone number will be allocated. This means
telephone number.
The landline telephone number can then be allocated to your
company to use as your main company contact number that is
Closed User Group.

Vodacom One Net Express
How it works –
Vodacom One Net Express Plus Price Plan
You can choose from two landline telephone number price
plans. The Vodacom One Net Express Plus price plans include a
as a cellphone contract price plan.
• The Vodacom One Net Express Plus price plans includes the
following:
– Landline telephone number porting
(Geographic Number Portability) cost
• Optional
(customer must opt in for this service)
• The One Net Express Plus price plan will be available on a
two rate plans called One Net Express Plus Small & Medium
minutes to call other users in the Closed User Group for free
One Net Express Plus Inclusive Value Out of Bundle rate (Incl. Vat)
Anytime Voice Data SMS Voice SMS Data
Small 100 R0.99c R1.00
Medium R0.99c R1.00

Vodacom One Net Express
How it works
As a Hunt Group Number
• A landline telephone number can be used as the main
company contact number and can be configured as a Hunt
Group with the Auto Attendant feature
• Hunt Group numbers will only be able to receive inbound
Inbound calls will be routed to the appropriate users
contained in the Closed User Group
As an Individual user
phone that is associated with one of the One Net Express
Plus price plans
• A landline telephone number will be allocated to the
• The landline telephone number will then be included as part
minutes included in the One Net Express Plus price plan
Features
• Advertise your landline telephone number to customers and
intelligently route all calls through Auto Attendant to the
relevant department
• Choose as many landline telephone numbers for Closed
company has a physical office
• Vodacom One Net Express represents the first step to an
cellphone and data services – enabling you to engage with
your business in an efficient and professional way
such as tablets and PCs

Vodacom One Net Express
Useful information:
unsure of the affect porting will have on any service you still
you contact your previous service provider to ensure that
you will no longer be billed for any of their services that you
no longer require
you wish to port then please contact your current provider
or cancelled. You may also port these additional lines over
to Vodacom if you wish. The porting process will fail if you
number transfer request
• Commonly broadband connections (e.g.: ADSL) are
disconnected if the associated number is ported to a
different service provider. We are only able to port active
the number port is complete
operator will SMS you a date and time when the no service
period will start
by the original provider and activation by Vodacom
• During this time you will not be able to use any services from
be inactive during this period

Vodacom One Net Express
What will Vodacom One Net Express do for
your business?
Vodacom One Net Express gives you switchboard features and
1. Hunt Group
Vodacom One Net Express provides you
with the following features:
A Hunt Group enables a group of your employees who have
Vodacom One Net Express activated on their cellphones and
landline telephone numbers to be contactable through a single
number.

Vodacom One Net Express
Feature
Hunt Group behaviour
Calls to your company’s nominated Hunt Group
number can ring on the users’ cellphones
or landline telephone numbers within the
Hunt Group in one of three ways:
Multiple Hunt Groups
Call Queuing in a Hunt Group
Voicemail in Hunt Group
How it works
Sequential (Default)
call will jump to the next user’s cellphone or landline telephone number in the Hunt Group.
Parallel
Sequential mode.
Circular
distributed between the users.
of the Hunt Group.
calls are sent from the queue to that cellphone or landline telephone number.
or another predetermined number of your choice.
incoming caller will be sent to the voicemail of a nominated user in your company.

Vodacom One Net Express
2. Auto Attendant
Auto Attendant is an interactive voice prompt menu that allows
your incoming callers to select a department or individual that
so your calls are always answered in the most professional way.
Auto Attendant is an optional feature and does not have
to be activated.
The activation of Auto Attendant reduces the maximum number
Group number to the service which ideally would be the main
number you communicate to customers.

Vodacom One Net Express
Taking steps towards success
Step 1: What do you need?
Have the following information at hand to
correctly set up your required features:
1. Hunt Group set up
• A list of all the Vodacom One Net Express users’ cellphone
numbers and landline telephone numbers that you would
up Hunt Group ringing behaviour
• Which cellphone/landline telephone number will be
allocated for voicemail messages
2. Auto Attendant set up (optional)
• Which Hunt Group should Auto Attendant
• The name of your Auto Attendant service.
It is recommended that you use your company name
customers will hear when calling
3. Porting of a cellphone/landline telephone number
(if required)
• If you are porting your existing cellphone number or
landline telephone number from another service provider

Vodacom One Net Express
Taking steps towards success (cont’d)
Step 2: Send us your information
The list provides you with all the information fields that Vodacom
will need to set up your Vodacom One Net Express service.
only the sections you require for your service.
gathered in Step 1.
where you activated the Vodacom One Net Express service.
you will need to quote when contacting the Service Support
Team for future changes.
To help you complete the Set Up Requirements List
included two examples of how you can set up your
Vodacom One Net Express service.

Vodacom One Net Express
Scenario 1
You run a plumbing company and you and
isn’t always someone available to receive calls
In order to ensure you don’t miss a business
one number that
customers can call your company on and which
will reach all your employees. When customers
are all part of your company’s Hunt Group.
This is the number you will advertise to
customers as your Company Number.
other phones will stop ringing –
this is called Parallel Ringing.
Parallel Ringing
1
An incoming call will ring on your
cellphone or landline telephone number.
the next number that is in your Hunt Group.
until the call is answered – this is called
Sequential Ringing (default setting).
Sequential Ringing
2
The user that is free
will answer the call
1
start
always starts with
4
3

Vodacom One Net Express
An incoming call will ring on your cellphone /
the call. The next incoming call will intelligently
in the order that you have set up – this is called
Circular Ringing.
Circular Ringing
What to complete on the Set Up
Requirements List:
Section A
Add the names and cellphone/landline
to be answered
or landline telephone numbers of your
employees in the particular order that you
Set Up Requirements List.
If the call is not answered by anyone in the
voicemail of one of the cellphone/landline
telephone numbers in your Hunt Group that
you have decided on.
Calls are evenly distributed
between the users
Section B
Decide how you want incoming calls to be
Section C
Section D
Indicate the cellphone/landline telephone
number that should be used to receive
voicemail messages – this is a number in your
Hunt Group that you have nominated

Vodacom One Net Express
Scenario 2
You run a catering company and your employees are
responsible for different areas of the business.
who are following up on their orders.
Group number will be assigned to your Auto Attendant service.
This can be used as your Company number that you advertise to
greeted by the Auto Attendant message that you have set up.
they will be presented with options that you have set up in
Press 1 To place an order
Press 2 To follow up on payments
Press 3 To follow up on an order
Selecting one of the options above will route the customer
a Hunt Group will need to be set up for each area of the
business.
with cellphone/landline telephone numbers connected to
each Hunt Group according to your requirements. In the case of
Active:
Hunt Group 1:
Hunt Group 2:
Hunt Group 3:
Auto Attendant
Orders:
and/or landline telephone numbers will be
added to this Hunt Group.
Payments: Nhlanhla and Michelle’s
cellphone and/or landline telephone
numbers will be added to this Hunt Group.
Follow Up: Vuyo and Sally’s cellphone
and/or landline telephone numbers will
be added to this Hunt Group.

Vodacom One Net Express
Scenario 2 (cont’d)
customers as well.
When completing the Set Up Requirements List, be sure to list
ensure that the incoming call is routed in this manner.
Sequential, Parallel or
Circular ringing.
when a customer selects Option 1 from the Auto Attendant
Sequential Ringing.

Vodacom One Net Express
How it works:
Auto Attendant
Hunt Group 1
Press 1 (i.e. Orders)
Sequential:
Hunt Group 3
Parallel: The user that
is free will answer the call
1
1 John start
2
Sally
Vuyo
3
Hunt Group 2
Circular: Calls are evenly
distributed between the users
Sally
Vuyo
Nhlanhla
Michelle

Vodacom One Net Express
What to complete on the Set Up Requirements List for Scenario 2:
Section B
Decide how you want incoming calls to be handled
Section C
Indicate your
Section F
Add the options that a customer can select to
be routed to the correct department or person
Section A
Add the names and cellphone/landline telephone numbers
Section D
Indicate the cellphone /landline telephone number that
should be used to receive voicemail messages – this is a
cellphone/landline telephone number of any employee in
company is able to answer an incoming call
Section E
Select Auto Attendant and add your welcome message that

Vodacom One Net Express
Useful Tips
or log off of a Hunt Group directly from your cellphone or
Hunt Group for Vodacom One Net Express users
Hunt Group/Call Queue
Log on to a specific Hunt Group or Call Queue.
Use the Hunt Group number of the specific Hunt Group/Call Queue that
Log on to all Hunt Groups/Call Queues in your company.
Log off to a specific Hunt Group or Call Queue.
Use the Hunt Group number of the specific Hunt Group/Call Queue that
Log off from all Hunt Groups/Call Queues in your company.
Feature Access Code
leave the rest to your employees and Vodacom One Net Express.
Hunt Group again. Your employees will use the same codes to
log on and off of the Hunt Groups that they are a part of.
before departing.

Vodacom One Net Express
Taking steps towards success (cont’d)
Step 3: Stay close to your phone
Once Customer Service Support has received your Requirements
Step 4: What your employees can expect
Now that you have set up your Vodacom One Net Express
the service to its fullest:
1. Each employee who has been activated as a
company on the Vodacom One Net Express service. When
use of their private minutes on their price plan.
Hunt Group.
respond to incoming calls.
Step 5: Never miss another business
call again
Start using your Vodacom One Net Express features
– it’s that simple.

Vodacom One Net Express
Frequently Asked Questions
Do I need to complete the Set Up Requirements List or
should each of my employees complete the list for them to
be added to the Hunt Group?
send the list through to your Sales Consultant at the outlet
where you activated the Vodacom One Net Express service. It is
important that you receive the approval from each employee to
be assigned to the Vodacom One Net Express service.
What is my unique VodacomOne Net Express reference
Express service.
Your unique Vodacom One Net Express reference number will
be provided to you by your Sales Consultant at the outlet where
you activated your service.
Your unique Vodacom One Net Express reference number is
the number that the Customer Service Support team will use
to identify your account. You will need to quote this number on
your Set Up Requirements List and any further enquiries/calls
made to the Customer Service Support team.
Do I have to set up Auto Attendant and what does it do?
Auto Attendant can be set up according to your requirements.
Auto Attendant is an automated answering system that is set up
when a customer calls your company number.
It gives your customer a professional greeting and options to
Auto Attendant is not mandatory but can add great value to
your customer’s experience with your company.

Vodacom One Net Express
Frequently Asked Questions: (cont’d)
Can I create my own Auto Attendant voice prompts?
Yes – you are able to provide your own options. Auto Attendant
A maximum of 9 options can be created.
How many Hunt Groups can I set up and can I add my
employees to more than one Hunt Group?
How do I know if my employee’s Vodacom One Net Express
service has been activated on their cellphone?
the USSD menu by dialling *111# and selecting the applicable
option.
balance.
These additional minutes are the One Net minutes a user will
Express Closed User Group.
How are calls made outside the Vodacom One Net Express
service charged?
Calls made to a cellphone or landline telephone number
outside of your Vodacom One Net Express service will be
the Vodacom One Net Express service.
How do I add/remove someone from my
Vodacom One Net Express service?
To permanently remove a member from your
Vodacom One Net Express Customer Service Support team on
082 1930.

Vodacom One Net Express
Frequently Asked Questions: (cont’d)
Does Vodacom One Net Express work when I am roaming?
What happens if the Vodacom cellular network experiences
Service Level Agreements and restoration in place to support
the Vodacom One Net Express service.
My contract with my current landline service provider
has not yet expired. Can I still port my landline telephone
number?
be automatically cancelled. Your current provider is still entitled
to any money owed on the contract. You will have to continue
to pay your monthly subscription until the end of the contract
on your contract with your current provider
landline telephone number?
You may not port your landline telephone number if:
• You have ported the same telephone number(s) within the
last two months
have not paid your bill
• You are not the legitimate owner of the telephone
number(s)
• You are not allowed to request porting to change to another
service provider while your initial porting request is still in
progress
How long will it take to port?
Your current service will not be interrupted whilst the port
request is being processed.

Vodacom One Net Express
Always ready to help with Vodacom One Net Express
dedicated Vodacom One Net Express Customer Service Support Team on 082 1930
Mon – Fri: 07:00 – 19:00
Sat: 08:00 – 17:00
Sun: 08:00 – 13:00
© Vodacom Group 2011. Vodacom and the Vodacom logos are trademarks of the Vodafone Group. Other product
and company names mentioned herein may be the trademarks of their respective owners. While Vodacom
makes every effort to ensure that the enclosed information is correct at time of print, Vodacom cannot be held
responsible for any cost, loss and/or damage that may arise as a result of misprints, incorrect information and/or
any changes. E&OE (Errors and Omissions Excepted). DATE ISSUED: May 2013