Making sure you're covered - New Zealand Post

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6 Special packaging requirements for lithium ion and lithium polymer batteries Check the table on pages 4 and 5 to see what services you can use to send lithium batteries. • The battery must be sufficiently wrapped and packaged separately within the parcel and able to withstand a 1.2m drop. This is the inside package. • If the battery is enclosed internally and cannot be removed (e.g. iPods), the whole item must be sufficiently wrapped and packaged separately within the parcel and able to withstand a 1.2m drop. This is the inside package. • The inside package and the outer package must have a special warning sticker (MAIL285 sticker) attached, which is available at your local PostShop. • A Lithium Battery document (ADV550) must be completed and included in the clear pouch with the other international sending documents. Packaging fragile items Our general handling and transport processes are the same for all items, and we cannot provide any special treatment for items that are fragile. It is your responsibility to ensure that any item is well packaged and can withstand a 1.2m drop. It is not enough to put ‘fragile’ or ‘handle with care’ labels on your item. Country-specific requirements When sending items overseas, you should also ensure that: • your item is not prohibited from export by the New Zealand government, or that you meet any export restrictions (such as an export permit) if there are any • your item is not prohibited or restricted in the country you are sending it to. For further information, contact the New Zealand Customs service or the appropriate New Zealand or overseas government authority. Other limitations and exclusions In addition to prohibited and restricted items, other limitations and exclusions apply. In these circumstances, we are not liable to pay you any compensation. We may also be unable to deliver your item and have to return it to you (at your expense). These include situations when: • you have not complied with all our relevant terms and conditions contained in the Public Contract and Postal Users’ Guide, which are available in your local PostShop or on our website at www.nzpost.co.nz/terms • the item is incorrectly addressed • the item is seized or confiscated by Customs or any other government agency or border control authority
• you don’t complete any required documentation fully and correctly • the loss or damage is the result of any negligence by you • you send something to a country where no postal or courier service exists • the loss or damage is because of an event beyond our reasonable control • the loss or damage occurs after delivery • you buy our goods or services for the purpose of your business and the loss or damage is consequential or indirect, loss of profits or economic loss • you make a claim for compensation outside our standard timeframes or don’t provide the claims details that we ask for. The provisions of the Consumer Guarantees Act 1993 do not apply when you buy our goods or services for the purpose of your business. Making a compensation claim If you want to claim compensation for an item posted from overseas, please ask the sender to start the claim with the postal authority in the country it was sent from. All other claims should be made by the sender with New Zealand Post or CourierPost, depending on the service used. When the contents are damaged or some of the contents are missing Please take the item and its packaging to your nearest PostShop within 7 days of receiving it. You should not try and fix up the item or its packaging, as we need to see the state that it was in when you received it. If you have sent an item overseas, the person who received it should take it to the postal authority in their country. We may need to keep the item while we look into what happened. 7
Page 1 and 2: Making sure you’re covered Your g
Page 3 and 4: What you are covered for We cover y
Page 5 and 6: Prohibited items include, but are n
Page 7: ecified conditions of carriage. Whe
Page 11 and 12: How to make your claim Timeframe fo
Page 16: Contact us You can contact us by ph

Making sure you're covered - New Zealand Post

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