Making sure you're covered - New Zealand Post

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• You can send items valued at more than our standard compensation limit overseas by: – using a service with a higher compensation limit, or – buying additional cover (if available). If you do not buy additional cover, or it is not available, you cannot send the item. • For information about buying additional compensation cover please ask a staff member, call our Customer Service Centre on 0800 73 63 53 or refer to our website at www.nzpost.co.nz/compensation. What can’t be sent There are two types of items that you need to know about – prohibited items and restricted items. • Prohibited items are items that you simply aren’t allowed to send with us. • Restricted items are items that we will accept, as long as you meet our specified conditions of carriage detailed on pages 4 and 5. If you don’t meet our conditions of carriage, the item is prohibited. Prohibited items Items are prohibited because they pose a risk to the safety and security of our employees, customers and other people and equipment. They may appear harmless, but as almost all international items and many domestic items travel by air at some stage, they can become dangerous. Our Customer Service Centre is always happy to help, but it is your responsibility to check whether the item you want to send is prohibited. If you send a prohibited item: • acceptance of that item by us does not free you of any of your responsibilities • we won’t cover you for any loss or damage • we may hold you liable for any costs or damages incurred by us • we may open it (even if we only suspect that it is prohibited) • we may not deliver it • we may charge you for its disposal. There are also penalties for sending prohibited items under the Postal Services Act 1998, Civil Aviation Act 1990 and other legislation. 2
Prohibited items include, but are not limited to: • anything that is inadequately packaged or capable of causing damage to people and property – you can find helpful information about how to package certain items on our website at www.nzpost.co.nz/packageitems. • Any item capable of causing injury to people or damage to property must be appropriately packaged before it is brought into any PostShop or New Zealand Post retail outlet. • dangerous goods – explosives, gases, flammable liquids and solids, oxidising substances and organic peroxides, toxic (poisonous) and infectious substances, radioactive materials, corrosives, or highly magnetic and polymerisable substances (these dangerous goods rules are governed by the International Air Transport Association (IATA)) • illegal items (whether in New Zealand or the destination country) • firearms, firearm parts and ammunition. Firearm parts are any piece of a firearm that is designed or intended to be an integral part of a firearm, regardless of whether it is in working condition. Firearm parts include, but are not limited to, the breech/chamber, stock/butt, magazine, silencer, barrel, bolt and trigger assembly. Firearm accessories such as sights, slings and bipods/tripods can be sent • lithium ion or lithium polymer batteries* • drugs (unless in prescription quantities and packaged correctly)* • unsolicited indecent items or representations of any kind • human remains, including ashes • noxious substances or things, or dead animals • live animals (except for correctly packaged bees, leeches, silkworms or harmless insects) • perishables • fragile items* • travellers cheques, deeds, negotiable instruments (including any bearer security, bill of exchange or uncrossed cheque), bonds or shares, credit or bank cards, cash, currency, bullion or vouchers, gift cards, or tickets for any games of chance (such as raffle and lottery tickets) • jewellery, watches, precious metals or stones* • collectibles, antiques, paintings, sculptures or works of art* • unused stamps*. * Depending on where you want to send these items, or what service you want to use, you may be able to send them. Refer to the section on restricted items on pages 4 and 5. A list of common prohibited items can be found on page 10. 3
Page 1 and 2: Making sure you’re covered Your g
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Page 11 and 12: How to make your claim Timeframe fo
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