Making sure you're covered - New Zealand Post

• You can send items valued at more than our standard
compensation limit overseas by:
– using a service with a higher compensation limit, or
– buying additional cover (if available).
If you do not buy additional cover, or it is not available,
you cannot send the item.
• For information about buying additional compensation
cover please ask a staff member, call our Customer
Service Centre on 0800 73 63 53 or refer to our website
at www.nzpost.co.nz/compensation.
What can’t be sent
There are two types of items that you need to know about –
prohibited items and restricted items.
• Prohibited items are items that you simply aren’t allowed to
send with us.
• Restricted items are items that we will accept, as long as you
meet our specified conditions of carriage detailed on pages 4
and 5. If you don’t meet our conditions of carriage, the item
is prohibited.
Prohibited items
Items are prohibited because they pose a risk to the safety
and security of our employees, customers and other people
and equipment. They may appear harmless, but as almost all
international items and many domestic items travel by air at
some stage, they can become dangerous.
Our Customer Service Centre is always happy to help, but it is
your responsibility to check whether the item you want to send
is prohibited. If you send a prohibited item:
• acceptance of that item by us does not free you of any
of your responsibilities
• we won’t cover you for any loss or damage
• we may hold you liable for any costs or damages incurred
by us
• we may open it (even if we only suspect that it is prohibited)
• we may not deliver it
• we may charge you for its disposal.
There are also penalties for sending prohibited items under
the Postal Services Act 1998, Civil Aviation Act 1990 and
other legislation.
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