Making sure you're covered - New Zealand Post

What you are covered for
We cover your items for loss or damage, subject to the
Consumer Guarantees Act 1993 and a number of important
limitations and exclusions detailed on pages 6 to 7, up to the
limits detailed in the sections below. We will also refund the
postage if your item has been lost.
As our delivery targets are a guide only, we do not cover your
items for any delay in delivery.
Sending within New Zealand
Letters and postcards posted for
80c or less
Standard
compensation
limit, including
GST (NZ$)
Under the Postal
Services Act 1998,
no compensation
is payable
Additional
cover
available
No
Letters and postcards posted for
more than 80c
$250 No
Standard and Tracked parcels $250 No
RegisteredPost $250 No
Courier and Courier & Signature parcels $1,500 No
• You can’t send items valued at more than our standard
compensation limits (except when using our Courier or
Courier & Signature services).
• If you send items valued at more than our standard
compensation limit when using our Courier or Courier
& Signature services you will be covered up to a maximum
of $1,500.
Sending overseas
Standard
compensation
limit, including
GST (NZ$)
Additional
cover
available
Letters, postcards and aerogrammes $250 No
International Air Registered $250 No
International Economy and
International Air parcels
$250 Yes, up to
a limit of
$1,500
International Economy Courier $2,000 Yes, up to
a limit of
$5,000
International Express Courier $2,000 Yes, up to
a limit of
$50,000
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