Making sure you're covered - New Zealand Post

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New Zealand Post offers a variety of services for sending letters and parcels within New Zealand and around the world. We make every effort to ensure your item arrives on time and in good condition, but unfortunately sometimes things go wrong. This guide sets out: - what you are covered for when sending with us - what you can’t send - how to make a compensation claim.
What you are covered for We cover your items for loss or damage, subject to the Consumer Guarantees Act 1993 and a number of important limitations and exclusions detailed on pages 6 to 7, up to the limits detailed in the sections below. We will also refund the postage if your item has been lost. As our delivery targets are a guide only, we do not cover your items for any delay in delivery. Sending within New Zealand Letters and postcards posted for 80c or less Standard compensation limit, including GST (NZ$) Under the Postal Services Act 1998, no compensation is payable Additional cover available No Letters and postcards posted for more than 80c $250 No Standard and Tracked parcels $250 No RegisteredPost $250 No Courier and Courier & Signature parcels $1,500 No • You can’t send items valued at more than our standard compensation limits (except when using our Courier or Courier & Signature services). • If you send items valued at more than our standard compensation limit when using our Courier or Courier & Signature services you will be covered up to a maximum of $1,500. Sending overseas Standard compensation limit, including GST (NZ$) Additional cover available Letters, postcards and aerogrammes $250 No International Air Registered $250 No International Economy and International Air parcels $250 Yes, up to a limit of $1,500 International Economy Courier $2,000 Yes, up to a limit of $5,000 International Express Courier $2,000 Yes, up to a limit of $50,000 1
Page 1: Making sure you’re covered Your g
Page 5 and 6: Prohibited items include, but are n
Page 7 and 8: ecified conditions of carriage. Whe
Page 9 and 10: • you don’t complete any requir
Page 11 and 12: How to make your claim Timeframe fo
Page 16: Contact us You can contact us by ph

Making sure you're covered - New Zealand Post

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