Making sure you're covered - New Zealand Post

More documents

Recommendations

Info

When the whole item goes missing Service Who to make your claim with Sending within New Zealand Letters, postcards, Standard and Tracked parcels New Zealand Post Courier and Courier & Signature parcels and RegisteredPost CourierPost Sending overseas International Economy and International Air New Zealand Post International Economy Courier and International Express Courier New Zealand Post What you need to tell us When making a compensation claim, you need to provide us with the following information (where applicable): • time, date and place of posting • sender and addressee details • proof of posting – receipts or invoices • evidence of the value of the item, such as the cost or replacement price, receipts or valuation notice (an online auction number is fine for these purposes) • tracking number • sender’s copy of the consignment note or customs declaration • GST number. Other things you need to know • When a claim is accepted, we will pay you, up to the compensation limit for each service, the lesser of: – the value or declared value of the item – an indemnity value as determined by us – the cost of repairing the item. • We individually investigate each claim, which means resolution may not be immediate and some international investigations may take several months to complete. • If you’re claiming compensation for second hand goods that you have sold (e.g. on online auction sites), compensation payment will be based on the sale price. 8
How to make your claim Timeframe for making your claim Call our Customer Service Centre on 0800 501 501 or fill in the inquiry form available online at www.nzpost.co.nz/inquiryform Call the CourierPost Customer Service Centre on 0800 268 743 14 days 14 days Call our Customer Service Centre on 0800 73 63 53 or fill in the inquiry form available online at www.nzpost.co.nz/inquiryform Call our Customer Service Centre on 0800 73 63 53 or fill in the inquiry form available online at www.nzpost.co.nz/inquiryform 90 days 14 days • If you’re claiming compensation for goods sold in a business situation, compensation payment will be based on the cost price to you, not the retail price of the item. • We may choose to fix or replace items, rather than pay compensation. • Once we’ve paid compensation for a damaged item, we may dispose of it. • If we pay you compensation for a lost item, and it turns up later, it will be our property. If you want it back, you will have to refund the compensation we paid you. This guide is a summary of the key information contained in the relevant sections of our Public Contract and Postal Users’ Guide. The full documents are available on our website at www.nzpost.co.nz/terms or at your local PostShop. 9
Page 1 and 2: Making sure you’re covered Your g
Page 3 and 4: What you are covered for We cover y
Page 5 and 6: Prohibited items include, but are n
Page 7 and 8: ecified conditions of carriage. Whe
Page 9: • you don’t complete any requir
Page 16: Contact us You can contact us by ph

Making sure you're covered - New Zealand Post

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?