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Installation Manual - Meridian Microwave

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AR/GE/FE/U 80/80X <strong>Installation</strong> <strong>Manual</strong><br />

1.3 Contact Information<br />

Technical Assistance and Customer Service<br />

BridgeWave distributors and resellers are authorized local service providers and are responsible for<br />

immediate Tier 1 customer support. If a problem cannot be resolved, contact BridgeWave Customer<br />

Service for assistance:<br />

Location:<br />

E­mail:<br />

Santa Clara, CA USA<br />

support@bridgewave.com<br />

Tech Support Hot Line: +1.408.567.6906<br />

eService Center<br />

http://bridgewave.com/support<br />

Return Material Authorization (RMA)<br />

Should BridgeWave equipment have to be returned for repair or replacement, an RMA number must<br />

be obtained in advance from BridgeWave or a local BridgeWave distributor. When returning<br />

equipment, be sure to clearly indicate the RMA number on the outside of the shipping carton.<br />

BridgeWave eService Center:<br />

You can view knowledgebase content, open a ticket, update tickets and request RMAs on­line 24x7.<br />

To view current ticket and RMA status, please go­to http://bridgewave.com/support and select<br />

‘eService Center’ to login and enter your support portal.<br />

First time users of eService Center will need to submit a request to Support@bridgewave.com, for a<br />

login ID and password.<br />

A support engineer will contact you with your login ID and password.<br />

BridgeWave Sales<br />

E­mail:<br />

sales@bridgewave.com<br />

Inside Sales: +1.866.577.6908<br />

2 580­00519 rev. D

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