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356 Economic <strong>crisis</strong>, <strong>health</strong> <strong>systems</strong> <strong>and</strong> <strong>health</strong> in Europe: country experience<br />

User charges<br />

• Introduction of user charges for primary care visits <strong>and</strong> outpatient prescription<br />

drugs (2011).<br />

Changes to <strong>health</strong> service planning, purchasing <strong>and</strong> delivery<br />

Prices of medical goods<br />

• Introduction of pay-back agreements for drugs (2010).<br />

• Introduction of reference pricing (2010).<br />

• VAT on pharmaceuticals <strong>and</strong> medical devices introduced (5%) (2012).<br />

• Introduction of new rules on wholesale pricing <strong>and</strong> on recalculating the prices<br />

of medical devices on an annual basis (2012).<br />

Salaries <strong>and</strong> motivation of <strong>health</strong> sector workers<br />

• The number of nonmedical workers on temporary contracts reduced (2012).<br />

Payment to providers<br />

• Reduction of the global budget for hospitals by 3.28% compared with<br />

2009 (2010).<br />

• Reviews instituted for hospital budgets to identify potential savings<br />

(2010 onwards).<br />

Overhead costs: restructuring the Ministry of Health <strong>and</strong> purchasing agencies<br />

• The Croatian Health Insurance Institute <strong>and</strong> the Croatian Institute for<br />

Health Protection <strong>and</strong> Safety at Work merged to create a national <strong>health</strong><br />

insurance fund (Croatian Institute for Health Insurance) (2011).<br />

Provider infrastructure <strong>and</strong> capital investment<br />

• No response reported.<br />

Priority setting or protocols to change access to treatments, coordination<br />

of care <strong>and</strong> patterns of use<br />

• Prescriptions for certain medicines became valid for longer (six months), in<br />

order to lessen the burden on family medicine doctors, reduce unnecessary<br />

visits <strong>and</strong> decrease administrative costs (2009).<br />

Waiting times<br />

• No response reported.<br />

Health promotion <strong>and</strong> prevention<br />

• Strong investment in prevention programmes, including cancer screening,<br />

<strong>health</strong>y school meals <strong>and</strong> prevention of cardiovascular diseases.

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