6 steps beyond the 5 Whys - AMMJ

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Assemble the team The team may need to be available for a significant period of time – so you’ll need the backing of management. Get the right people together – people with the knowledge and experience to help you understand the problem. Assembling the team may take a few days or longer, but it is important. Without the right people, your investigation will lack the specific detail you need – resulting in a more generic report, which resembles a Failure Modes Effects Analysis (FMEA) that lists all possible causes with no real insight into the root causes. With the right people on board, your analysis will dive sufficiently deep to arrive at a workable solution. So who do you need to get? You want people who bring experience across different – yet relevant – job roles and people who have direct knowledge of the incident. Pick people with open minds who are willing to listen, to contribute and will help the investigation. These people should possess specific, relevant understanding of the issue - which will help you to arrive at a specific solution.
Assemble the team Assign a skilled and experienced facilitator who is adept at controlling a group and keeping the investigation on track – without bias. Be wary of appointing a subject matter expert as they may steer the group in a particular direction and who is going to argue with the subject matter expert? Top tips • Get management support to bring the people you need to the team, for as long as is needed • Appoint a skilled and experienced facilitator • The number of people should reflect the complexity of the incident • You may need an independent expert to join the team
Page 1 and 2: Diving deeper: 6 steps beyond the 5
Page 3 and 4: The 5 Whys process At a mine site i
Page 5 and 6: 6 steps beyond the 5 Whys If the 5
Page 7 and 8: Collect more information Without th
Page 9: Assemble the team
Page 13 and 14: Conduct the Root Cause Analysis Dur
Page 15 and 16: Implement the solutions (corrective
Page 17 and 18: Implement the solutions (corrective
Page 19 and 20: Measure the success of the correcti
Page 21 and 22: Advertise your successes
Page 23 and 24: Advertise your successes Promoting
Page 25 and 26: Next, the cause and effect chart is
Page 27 and 28: Conclusion In this eBook, we looked
Page 29: About ARMS Reliability ARMS Reliabi

6 steps beyond the 5 Whys - AMMJ

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