KOROR STATE GOVERNMENT MARINE TOUR GUIDE ... - C3

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• When leading a group you must willingly accept the responsibility as a leader. Much of the anxiety among tour guides is due to self doubt and insecurity about what the visitors will think of them. Rehearsal is the best method in overcoming these fears. • Good guides should always ask themselves the following questions: 1. What are the characteristics of the listeners? 2. Am I gauging the audiences’ knowledge? 3. Can they understand me? 4. Should I utilize different vocabulary? 5. Can my audience hear me? 6. Am I speaking clearly and slowly? 2.7 Developing Your Own Tour Style Personal style can be improved consciously through rehearsal of various types of communication, both verbal and visual. Style can be improved by watching performers in action on TV or by watching the style of other successful tour guides. Guides, like good teachers, interact with the audience. They are actors. Their performance is intended to inspire, enthuse, and inform the audience about the subject. Stimulating visitor enthusiasm and interest is the goal of the presentation. 2.8 Customer Management and Service Remembering Names - can be easy if you consciously think about it as a process or procedure to do each time! 3 Methods: 1. Impression a. The Name - listen, ask for spelling, and write it b. The Person – face, size, and voice c. Want to remember 4. Repetition a. Use name immediately b. Use it often c. Repeat it silently d. Review it silently e. Talk about the name f. Use it when leaving g. Refresh you memory 5. Association a. Business b. Rhyme c. Appearance d. Meaning e. Mind Picture f. Similar Name Enthusiasm – to really want to do something! 28
6 steps to follow: 1. Learn everything you can about your job and its relation to the company 2. Have a goal and stick to it 3. Give yourself a pep talk everyday 4. Train yourself to think in terms of service 5. Associate with enthusiastic people 6. Force yourself and you will become enthusiastic 7 Principles to Great Customer Service 1. Smile – it is universal, requires simple effort, and communicates friendliness and messages of love 2. Speed -quick service 3. Say Hello 4. Satisfaction – ensuring memorable and happy experiences 5. Safety/Security 6. Sincerity of Service – serve from the heart and love what your are doing 7. Spirit – be enthusiastic and love what you do Information Source: The Environment, Inc. 1994 Tour Guide Handbook 29
Page 1 and 2: Koror State Government Tour Guide C
Page 3 and 4: Chapter 4: TRADITIONAL & CONTEMPORA
Page 5 and 6: Permission to utilize information P
Page 8 and 9: 1.1 Geography of Palau 1.1.1 Locati
Page 10 and 11: 1.1.3 Geology and Formation The vol
Page 12 and 13: As a result the Traditional Leaders
Page 14 and 15: sports activities. Tourism has also
Page 16 and 17: approval of the OEK is the creation
Page 20 and 21: Chapter 2: The Tour Guide 20
Page 22 and 23: 2.1.3 Roles of the tour guide Apart
Page 24 and 25: 2.4.1 Snorkel in the Comfort Zone T
Page 26 and 27: when diving, make sure their buoyan
Page 30 and 31: 2.9 Interesting Natural History Fac
Page 32 and 33: weak or non-existent currents. Insi
Page 34 and 35: the cut and drift along the edge of
Page 36 and 37: Gozan Maru A 305ft long naval cargo
Page 38 and 39: Chapter 3: Marine Environment 38
Page 40 and 41: Though most conservation areas are
Page 42 and 43: 2. Reduce unnecessary burning. Burn
Page 44 and 45: 3.4 Seagrass Beds Palau has extensi
Page 46 and 47: Usually, spawning occurs 3-5 days a
Page 48 and 49: 3.6 Threats to Coral Reefs 3.6.1 Pr
Page 50 and 51: 3.6.2 Climate Change What is coral
Page 52 and 53: Coral Bleaching Event in Palau The
Page 54 and 55: glacial period, approximately 20,00
Page 56 and 57: Lake and lagoon golden jellyfish al
Page 58 and 59: Jellyfish Lake’s golden jellyfish
Page 60 and 61: How many golden jellyfish inhabit t
Page 62 and 63: anemone population has quickly expa
Page 64 and 65: 3.8 Important Marine Life 3.8.1 Mar
Page 66 and 67: 3.8.3 Sharks A lot of bad publicity
Page 68 and 69: 3.8.5 Sea Snakes and Sea Kraits Alt
Page 70 and 71: Pat Colin Human Impacts Turtle popu
Page 72 and 73: Sources for Additional Reading: The
Page 74: Organization and focus Oceana=works
Page 77 and 78: This section covers a few aspects o
Page 79 and 80:
4.2 Palauan Money Udoud According t
Page 81 and 82:
4.5 Rock Island Art and Historical
Page 83 and 84:
4.6 Stone Monoliths Stone carvings
Page 85 and 86:
4.8 Bai A traditional Palauan meeti
Page 87 and 88:
traded metal tools with them, and t
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5.1 Historical Periods The history
Page 91 and 92:
5.1.3 Modern Times At the start of
Page 93 and 94:
Site Name Ngerengchol 5.2 Historica
Page 95 and 96:
5.3 Best Practice Guidelines for Si
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6.1 An Overview Traditional Knowled
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• Carbon dioxide excess • Decom
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6. Life-Threatening Emergencies: Ch
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6.3.1 Hazardous marine animal injur
Page 105 and 106:
6.4 Dive Equipment 6.4.1 Dive Equip
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107
Page 109 and 110:
7.1 NATIONAL GOVERNMENT WATER SAFET
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proper working order. Each Supervis
Page 113 and 114:
7.3.2 Personal Flotation Device Eve
Page 115 and 116:
7.4 Palau Marine Advisory System Th
Page 117 and 118:
117
Page 119 and 120:
7.5 KOROR STATE WATER SAFETY REGULA
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7.5.5 Emergency Information a) Be f
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7.5.10 Personal Watercraft (See Kor
Page 125 and 126:
making headway, as typified by, but
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7.6.8 Section VIII DEPTH RESTRICTIO
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129
Page 131 and 132:
8.1 KOROR STATE ROCKS ISLANDS MANAG
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8.2 KOROR STATE ENVIRONMENTAL AND C
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Table 2 Designated Tourist Areas an
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SUMMARY OF KOROR STATE ENVIORNMENTA
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FISHING LICENSES • Koror State Pu
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of the entrance to the Ngkisaol isl
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Additionally, any violator shall be
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of Ngchelobel; the island of Ngeang
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for a non-commercial fishing licens
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• Protected Sea Life sets regulat
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Table 6: Invertebrate Species Regul
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8.4 Environmental Quality & Protect
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environment” will become especial
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(K) "Licensing or Permitting Agency
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(3) The Class B designation should
Page 161 and 162:
2401-11-27 Palau Discharge Permit A
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(A) The Board may either approve, c
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WATER USE AREAS: CLASSIFICATION AND
Page 167 and 168:
2401-11-48 Contents of Certificatio
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MISCELLANEOUS PROVISIONS 2401-11-56
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DO: Keep all waste on board in pro
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KOROR STATE GOVERNMENT MARINE TOUR GUIDE ... - C3

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