EverSmart Jazz Scanners - Kodak
EverSmart Jazz Scanners - Kodak
EverSmart Jazz Scanners - Kodak
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116 Chapter 9 General Troubleshooting<br />
Symptoms<br />
• Jagged lines.<br />
• Horizontal lines.<br />
Suggestions<br />
Verify that the four base screws are tightly closed (refer to the<br />
figure in Section 8.2.2 Base Glass Cleaning on page 108).<br />
Ø<br />
Ø<br />
Ø<br />
Make sure that the original is placed on the base glass according to<br />
one of the following:<br />
• The original is taped directly onto the base glass.<br />
• The original is taped onto a mask that is placed on the<br />
registration pins.<br />
Run the Scanner Check procedure from the Installation & Utilities<br />
application (refer to Section 7.3 Scanner Checks on page 78, orto<br />
Section On PC platform, for an explanation of this file, refer to<br />
Section 7.7 Log Folders - Windows Operating System on page 85.<br />
on page 79). Verify that all the tests pass.<br />
9.3 Scanner/Application Hangs<br />
Symptoms<br />
• Scanner application hangs.<br />
• Warning messages are displayed.<br />
Suggestions<br />
Restart the computer.<br />
Ø<br />
Switch the scanner OFF, andthenON. After 15 seconds, verify<br />
Ø<br />
that the Status LED is a constant green.<br />
If the Status LED remains red, call your service center.<br />
Ø<br />
Check SCSI communication (for Macintosh platform, refer to<br />
Section 9.5 on page 117; for PC platform, refer to Section 9.6 on<br />
page 119).