Organizational Development: A Manual for Managers and ... - FPDL
Organizational Development: A Manual for Managers and ... - FPDL
Organizational Development: A Manual for Managers and ... - FPDL
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
List of literature:<br />
Allan J. Sayle (1997) Management Audits.- Brighton: Allan Sayle Associates.<br />
Barrett, Pat (1997) “Per<strong>for</strong>mance st<strong>and</strong>ards <strong>and</strong> evaluation”. In: Australian Journal of Public<br />
Administration, Vol. 56, Issue 3.<br />
Brennan, Carol <strong>and</strong> Alex Douglas (1998) “Developing a process model <strong>for</strong> st<strong>and</strong>ard setting in local<br />
government services”. In: Managing service quality, Vol.8, Number 4.<br />
Curry, Adrienne <strong>and</strong> David Herbert (1998) “Continuous improvement in public services – a way<br />
<strong>for</strong>ward”. In: Managing Service Quality, Vol 8, Number 5.<br />
Donnelly, Mike (1999) “Making the difference: quality strategy in the public sector” In: The TQM<br />
Magazine, Vol.9, Number 1.<br />
Hammons, James O., John W Murry, Jr. (1998) “Auditing the quality of management in the<br />
community college”. In: Community College Journal of Research & Practice,<br />
Vol. 22, Issue 2.<br />
Harrington, H. James, Erik K.C. Esseling <strong>and</strong> Harm van Nimwegen (1997) Business process<br />
improvement workbook. New York: McGraw-Hill.<br />
Lonsdale, Jeremy (2000) “<strong>Development</strong>s in value – <strong>for</strong> – money audit methods: impacts <strong>and</strong><br />
implications”. In: International Review of Administrative Sciences, vol.66<br />
Navaratnam, K.K. (1994) “Quality assurance audits in technical <strong>and</strong> further education”. In: Total<br />
Quality Management, Vol. 5 Issue 4.<br />
Packard, Thomas (2000) “The Management Audit as a Teaching Tool in Social Work<br />
Administration”. In: Journal of Social work Education, Vol.36, No.1<br />
Soos, Gabor (2001) Indicators of Local Democratic Governance Project: Concepts <strong>and</strong><br />
Hypotheses. Budapest: LGI/OSI.<br />
Soos G., Toka G., Wright G. (Eds) (2002) The State of Local Democracy in Central Europe.<br />
Budapest: LGI/OSI.<br />
Spangenberg, H.H., C.C. Theron (1997) “Developing a per<strong>for</strong>mance management audit<br />
questionnaire”. In: South African Journal of Psychology, Sep97, Vol. 27 Issue 3.<br />
192